Palace Inn

The hotel rooms are ok. Everything was clean and the bed was comfortable. Hotel staff were helpful and even brought an extra pillow to my room after I had asked for one and they didn’t have any. The hotel restaurant was not great so I ended up getting food elsewhere.

The corridors has a strange smell and the carpets need changing. The balcony need service and renewal.

Stayed just 1 night. Decent sized room, comfortable beds. Small screen TV. Unnecessarily huge basin in bathroom, no shelves or clothes hooks, no shower doors so floor got all wet and slippery. Noisy Aircon. Poor wifi in room. Miserable bfast provided

It is with a heavy heart that I must write this review for the terrible hotel I had the misfortune of staying in. I must say that my experience was not unique, as many others have expressed similar opinions over the last decade.

Firstly, the Wi-Fi was abysmal. It constantly disconnected and had awful speeds. It was practically impossible to get any work done or even browse the internet without frustration.

The breakfast was another disturbing aspect of my stay. The eggs had an indescribable taste that left me feeling uneasy. It was basic and unappetizing, to say the least. And don't even get me started on dinner. I had planned an amazing trip to Italy, only to be disappointed by the terrible food served at this hotel. It was cheap, uninspired, boring, tasteless garbage. Who wants to eat such terrible food when visiting Italy?

To make matters worse, it took me three nights to finally find almost hot water in the shower. The two previous nights, it was like warm at best. It was a struggle just to take a decent shower.

And if you are traveling with a group or family, be ready to only be able to flush the toilet once every ten minutes or so as it takes that long to “recharge.” This was a major inconvenience and made my stay even more unpleasant.

In conclusion, I urge anyone reading this review to avoid this hotel at all costs. The terrible Wi-Fi, disturbing breakfast, terrible dinner, lack of hot water, and slow-flushing toilets are just a few of the many reasons why you should choose another place to stay. Do not make the same mistake I did (actually, I didn’t make this mistake…EF Tours made it). And this was considered “In Rome”…not even close. One day it took 2 hours and 15 minutes to drive to Rome.

Ok for a one night stopover.

Ottimo

The lobby was fine but the room #224 was filthy dirty, hand prints all over, holes in the walls, holes in the bathtub, mystery goo on the ceiling. Our group had 12 rooms and every one of them sounded worse than the previous one. 0/5 stars do not recommend.

The property was immaculate and the room had clean Italian lines with a great bsthroom. Only negative was the bed was a brick.

I stayed in this hotel with a tour group and was disappointed by the general disrepair of the hotel and grounds. Several people with our group experienced problems with their rooms. We ate both breakfast and dinner at the hotel and both were substandard. The breakfast buffet had limited options that were low quality, poorly prepared and infrequently replenished.

Run down hotel in need of a makeover. Toilets not as clean and Saving grace is the mall with a supermarket beside it. Don't understand how it could have got a 8.0 rating on TripAdvisor. Noise from the neighboring restaurant (adjacent mall) was also irritating.

Hotel is not at a 4* level. I suggest no more than a 3* rating.