Hôtel du Palais de l'Isle

Hotels
8.4 (3016 reviews)
13 Rue Perriere , Annecy , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Staff helpfulness
Magical ambiance during Christmas
Cons:
Room size
Amenities need improvement
Cleanliness concerns

Categories

Cleanliness
7.65
Some concerns about room cleanliness and small amenities needing maintenance.
Service
9.15
The staff is reported to be very helpful and kind, enhancing the experience.
Location
9.65
Perfect location reported by many guests, especially for Christmas activities.
Room Quality
7.15
Rooms described as cramped and some not meeting modern standards.
Amenities
8.15
Basic amenities mentioned, but some found to be lacking or small.
Value for Money
8.35
Mixed feelings on pricing versus quality received, especially in certain rooms.
Food and Beverage
8.55
Food quality praised but variety lacking for hot meals.
Overall Experience
8.55
Overall good experience with several positive aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:54

Property Description

Historic Charm and Modern Comforts

Individually-Decorated Rooms with Scenic Views
Experience the beauty of Annency from your room with views of canals, the medieval castle, or the town. Each room offers satellite TV, WiFi, and a private bathroom for your convenience.

Delicious Breakfast and Relaxing Bar
Start your day with a buffet breakfast at Palais de l’Isle. Unwind with a drink at the bar or grab a snack jar for a quick bite.

Convenient Location and Special Discounts
Located near Lake Annecy and the cathedral, Hôtel du Palais de l'Isle offers easy access to the city's attractions. Enjoy discounted rates at 3 nearby public car parks.

Book your stay now to enjoy a perfect blend of history and comfort at Hôtel du Palais de l'Isle!

Important information:

Children's breakfast price at 8€Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NCY

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 3016 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.65
Room Quality: 7.15
Amenities: 8.15
Value for Money: 8.35
Food and Beverage: 8.55
Overall Experience: 8.55
B
binobert • couple • it
9
2026-07-10 • via Nuitee
P
Philippe • solo_traveller • fr
8
Pros:

Emplacement parfait pour ma mère à mobilité réduite

Cons:

Les contre-marches dans les étages, se méfier !

2026-07-09 • via Nuitee
K
Kari • couple • se
7
2026-07-09 • via Nuitee
A
Aruzhan • solo_traveller • kz
10
Pros:

Everything was perfect. The location is great, the bed was very comfy, the bathroom is clean, everything was very nice clean and enjoyable

2026-07-09 • via Nuitee
P
Petra Pieters • couple • nl
5
Pros:

De centrale ligging in het centrum

Cons:

We kregen bericht dat de airco in onze kamer het niet deed en daarom omgeboekt naar een kamer met airco. Op die kamer was wel airco maar veel te klein en je kon niet staan tijdens het douchen

2026-07-09 • via Nuitee
F
Fiona • solo_traveller • au
8
2026-07-09 • via Nuitee
N
Noel • solo_traveller • ie
7
Pros:

Excellent location, friendly and responsive staff, nice breakfast.

Cons:

The air conditioning did not work. Staff acknowledged and offered an alternative room. Otherwise 10/10

2026-07-09 • via Nuitee
F
Franz • solo_traveller • it
7
Ok! Ma da migliorare
Pros:

Ci è piaciuto: la posizione, i prodotti da bagno della Rituals, la gentilezza dello staff, molto apprezzato il piccolo frigorifero.
La struttura ci ha contattati qualche giorno prima per avvisarci circa un problema relativo all'aria condizionata che purtroppo non hanno risolto neanche al nostro arrivo e durante il soggiorno.

Cons:

Abbiamo apprezzato che offrissero i prodotti della Rituals , pero' peccato poi mancasse il kit con cuffia per la doccia, dischetti in cotone e bastoncini per le orecchie.
La sala per la colazione piccola per gestire tante persone, si faceva la fila per servirsi, sicuramente buoni ma non c'era una grande varietà.

2026-07-08 • via Nuitee
D
Daniel • couple • ie
8
2026-07-07 • via Nuitee
J
Jeremy • couple • gb
6
Uncomfortable
Pros:

Location in the heart of the village

Cons:

Aircon did not work, 5th floor room like a furnace. Will not use hotel again.

2026-07-07 • via Nuitee
P
Patrick • couple • ch
7
C'est pas un palace, mais il est vraiment confortable et très propre.
Pros:

La très bonne isolation phonique des fenêtres, l'emplacement au cœur de la veille ville est formidable et un personnel au petit soin, le séjour merveilleux pour une journée anniversaire.

Cons:

Petit défaut une clim qui ne fonctionne pas bien,

2026-07-06 • via Nuitee
S
Sydney • solo_traveller • us
9
2026-07-06 • via Nuitee
E
Evelyne • couple • ch
8
Annecy ist bestimmr eine Reise wert, vielleicht jedoch nicht im Hochsommer (sehr viele Leute). Im Hotel waren alle sehr
Pros:

Das Hotel liegt sehr zentral in der Altstadt.

Cons:

Keine Tiefgarage, die Klimaanlage war defekt und die Nacht sehr sehr heiss!! Wir wurden jedoch vorher darauf hingewiesen und hätten stornieren können. Nach 400 Km Autofahrt ist das jedoch auch nicht so toll.

2026-07-06 • via Nuitee
I
Ines • couple • ch
5
2026-07-05 • via Nuitee
C
CRISTINA • family_with_children • es
8
Céntrico, cómodo, ideal familias con niños ya que anden solos porque con carrito imposible o complicado
Pros:

Muy espacioso y céntrico

Cons:

La ubicación era complicada, como está en un edificio antiguo y céntrico, los pasillos son estrechos. El parking no es cercano pero está a unos 300mts. Te hacen descuento a la hora de pagar.

2026-07-05 • via Nuitee
T
Tina • couple • dk
4
Pros:

Central beliggenhed

Cons:

AC var i stykker og i stedet for at gå ud og indkøbe en bunke ventilatorer i den nærmeste isenkram valgte receptionen at slukke for hele systemet gang på gang så luften stod helt stille i værelset som til sidst havde 36 grader

2026-07-03 • via Nuitee
G
Giuseppe • couple • it
6
Per un weekend può andare.
Pros:

La comodità di essere proprio in centro.

Cons:

Un po’ antica, ancora con la vasca da bagno anziché il piatto doccia. Essendo in posizione centrale, la movida (troppa) si fa sentire. Abbastanza rumorosa.

2026-07-03 • via Nuitee
J
Joel • couple • gb
6
Ok
Pros:

Location

Cons:

Very basic

2026-07-03 • via Nuitee
S
steve • couple • gb
3
Very poor, we should had been informed there was a major problem with the air conditioning prior to our arrival, especia
Pros:

Location is very central

Cons:

Air conditioning in the rooms had broken down apparently for at least two weeks, our room was 34 degrees at 1am we were unable to sleep the temperature made us feel quite ill.

2026-07-01 • via Nuitee
M
Michael • couple • gb
4
Central location but facilities require updating
Pros:

Location in the centre of Annecy.

Cons:

Very tired property with extremely narrow corridors to navigate through with suitcases. Air conditioning not working on an extremely hot day.

2026-07-01 • via Nuitee