Hôtel du Palais de l'Isle

Hotels
8.4 (2705 reviews)
13 Rue Perriere , Annecy , fr

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Service
Staff helpfulness
Magical ambiance during Christmas
Cons:
Room size
Amenities need improvement
Cleanliness concerns

Categories

Cleanliness
7.65
Some concerns about room cleanliness and small amenities needing maintenance.
Service
9.15
The staff is reported to be very helpful and kind, enhancing the experience.
Location
9.65
Perfect location reported by many guests, especially for Christmas activities.
Room Quality
7.15
Rooms described as cramped and some not meeting modern standards.
Amenities
8.15
Basic amenities mentioned, but some found to be lacking or small.
Value for Money
8.35
Mixed feelings on pricing versus quality received, especially in certain rooms.
Food and Beverage
8.55
Food quality praised but variety lacking for hot meals.
Overall Experience
8.55
Overall good experience with several positive aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:54

Property Description

Historic Charm and Modern Comforts

Individually-Decorated Rooms with Scenic Views
Experience the beauty of Annency from your room with views of canals, the medieval castle, or the town. Each room offers satellite TV, WiFi, and a private bathroom for your convenience.

Delicious Breakfast and Relaxing Bar
Start your day with a buffet breakfast at Palais de l’Isle. Unwind with a drink at the bar or grab a snack jar for a quick bite.

Convenient Location and Special Discounts
Located near Lake Annecy and the cathedral, Hôtel du Palais de l'Isle offers easy access to the city's attractions. Enjoy discounted rates at 3 nearby public car parks.

Book your stay now to enjoy a perfect blend of history and comfort at Hôtel du Palais de l'Isle!

Important information:

Children's breakfast price at 8€Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NCY

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2705 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.65
Room Quality: 7.15
Amenities: 8.15
Value for Money: 8.35
Food and Beverage: 8.55
Overall Experience: 8.55
D
David • family_with_children • gb
10
An excellent location and comfortable hotel in the heart of the old town.
Pros:

Perfect location in the middle of the old town. Good breakfast.

2026-03-21 • via Nuitee
J
Júlia • extended_group • es
10
2026-03-21 • via Nuitee
K
Ksenia • solo_traveller • de
10
2026-03-21 • via Nuitee
A
Arsen • family_with_children • am
10
2026-03-20 • via Nuitee
N
Nikita • couple • ru
9
Pros:

Great location and view.

Cons:

Narrow corridor with many steps on the floor. Though understandable for a historic building, could be a little difficult for visitors with much luggage.

2026-03-19 • via Nuitee
F
Flávia Fernandes • couple • pt
10
2026-03-18 • via Nuitee
M
Mónica • couple • pt
8
2026-03-18 • via Nuitee
P
Perrine • extended_group • fr
9
2026-03-18 • via Nuitee
N
Narinder • couple • gb
5
Dangerous steps inside Room number 35
Pros:

Location and friendly staff were the positive things about our stay.

Cons:

We were allocated room number 35. It had two steps inside the room leading to the bathroom from the sleeping area. If you are old or have any medical issues, the steps could be very dangerous. I almost fell over the steps during the first night. There were no reflectors on the steps and any person can easily trip over these steps in the dark. The staff very kindly changed our room for the next two days. I am not sure why any risk assessment, if the hotel had any, didn't pick up this. In the second room number 33, there was no shower screen or curtain. The shower hose was right in the middle of the bath. You have to stand right on the edge of the bath, so that you don't get the whole bathroom. A simple shower curtain could solve this problem. I read the reviews for the last a couple of years for the hotel, many people have written about these problems at the Hotel but it would appear that the hotel owner don't really care. I just hope the hotel owners do something about those steps I mentioned above in room 35.

2026-03-17 • via Nuitee
C
Charlotte • couple • fr
9
2026-03-16 • via Nuitee
F
Flemming • couple • dk
10
Pros:

Placeringen i centrum

2026-03-16 • via Nuitee
A
Anne laure • couple • fr
8
2026-03-15 • via Nuitee
B
Baum • couple • fr
9
2026-03-15 • via Nuitee
N
Neil • couple • gb
8
Pros:

Staff and location are absolutely excellent 👌

Cons:

It wasn't as clean as it should have been and the view from our room wasn't great.

2026-03-14 • via Nuitee
B
Barillot • couple • fr
10
2026-03-13 • via Nuitee
A
Amélie • couple • fr
8
2026-03-12 • via Nuitee
S
Sergio • couple • br
7
Bom pra estadia curta 2 dias - Bem central
Pros:

A localização é literalmente dentro do canal principal. Nao vai ter nada mais próximo a região turística que esse hotel. Os quartos com vista são espetaculares, mas não são essenciais, pois basta ir pra rua pra ter a mesma vista.

Cons:

O prédio é antigo, então os quartos são pequenos e com teto baixo se você for alto, pode ser um problema. Não há estacionamento, o público mais próximo fica a cerca de 500m, não é longe, mas também não facilita andar com as malas nas ruas de pedra. Se for pra ficar poucos dias, uns 2 no máximo, acho que vale a pena pela região.

2026-03-10 • via Nuitee
A
Anne • couple • us
10
A wonderful hotel in a fantastic location.
Pros:

Phenomenal location in old-town Annecy. A clean, quiet room. Would highly recommend!

2026-03-09 • via Nuitee
T
teona • couple • ge
10
2026-03-09 • via Nuitee
D
Didier • couple • fr
9
2026-03-09 • via Nuitee