Hotel Servigroup Calypso

Hotels
•
Hoteles Servi Group
8.6 (336 reviews)
Avenida Derramador, 4 , Benidorm , es

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Children allowed

Facilities

Electric bicycle charging station
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Clean and secure environment
Friendly staff
Good food quality
Convenient location
Cons:
High price for parking
Issues with reception staff
Cleaning personnel disturbed guests too early

Categories

Cleanliness
8.43
Most guests mentioned that the hotel was clean, but some noted issues with room cleanliness and pool maintenance.
Service
7.9
While many guests appreciated the staff's friendliness, others reported poor experiences with reception and cleaning staff.
Location
9.44
Several reviews highlighted the hotel’s good location, convenient for accessing local amenities.
Room Quality
8.39
Most guests found the rooms well laid out and comfortable, although feedback on the beds was mixed.
Amenities
8.92
Guests enjoyed communal spaces and the pool area, but there were some cleanliness concerns.
Value for Money
7.88
Some guests felt the price was too high relative to their experience, especially regarding the cleaning issues.
Food and Beverage
8.93
Many reviews praised the food quality and variety, especially the breakfast options.
Overall Experience
8.9
Overall, most guests reported a satisfactory experience with plans to return, despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:37

Property Description

Luxurious Beachside Retreat

Outdoor Pool and Entertainment
Hotel Servigroup Calypso boasts a large outdoor pool, sun terrace, and entertainment programme, perfect for a fun-filled summer getaway. Enjoy night-time activities, a games room, and a play area for children.

Culinary Delights
Indulge in delectable international cuisine at the buffet restaurant with show cooking, including special celiac menus. Sip on refreshing drinks and savor light meals at the poolside Gaudí Bar during the summer months.

Comfortable Accommodations
Relax in tastefully decorated rooms with private terraces, satellite TV, and minibars. Stay cool with air conditioning in the summer and unwind in a private bathroom with a hairdryer.

Experience the ultimate beach holiday at Hotel Servigroup Calypso - book now for an unforgettable stay!

Important information:

Please note that the booking, once charged, is nonrefundable. This is because the rates have discounts applied.

Please note that guests must present a valid ID on arrival.

Please note that bed types and special requests are subject to availability and may have extra costs.

If a reservation is made for more than 1 room, guests must include the name and surname of a lead guest in each room. Please note that guest name changes are not permitted. This is because they have discounts applied.

Please note that the room cleaning service is from 12:00 to 16:00. After check-in, guests can enter their room as soon as cleaning has been completed.

Please note that Half Board and Full Board rates do not include drinks.

Free WiFi is available. The property cannot guarantee bandwidth or the connection of all devices. The link offered is only for internet navigation, checking emails by web browser or mobile apps with low data consumption. The property therefore cannot guarantee total coverage in all areas of the property, as some areas may have poor signal reception due to the structure of the building.

The hotel has air conditioning during the summer months.

Please note the published rates for stays on 25 December include a mandatory fee for the gala lunch. Rates for stays on 31 December include a mandatory fee for the gala dinner held on that evening.

We consider adults to be those 13 years of age or older.

Mandatory to specify the number of people in the rooms. There is a charge for children between 2-12 years old.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALC

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 7 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 13 per day.

Location

Guest Reviews

8.6
Based on 336 reviews
Cleanliness: 8.43
Service: 7.9
Location: 9.44
Room Quality: 8.39
Amenities: 8.92
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 8.9
R
RAMÓN • family_with_children • es
9
Pros:

El personal y la comida.

Cons:

Las habitaciones necesitan alguna actualización.

2026-01-27 • via Nuitee
A
Amanda • couple • gb
8
Good
Pros:

Area breakfast , hotel the rooms need updating

Cons:

Room needs updateing

2026-01-20 • via Nuitee
I
Ian • family_with_children • gb
10
2026-01-19 • via Nuitee
B
Ben • extended_group • gb
8
Pros:

Staff very helpful when I slipped in the pool

Cons:

Slipping in the pool

2026-01-19 • via Nuitee
K
Kelvin • solo_traveller • gb
9
Great value and great location.
Pros:

Good clean rooms and great breakfasts.

Cons:

All good.

2026-01-19 • via Nuitee
P
Prentice • couple • es
9
Very enjoyable
Pros:

Very good selection of food in the restaurant, dufficult to choose one member of staff all were very welcoming and friendly. This applied throughout the throughout the hotel.
We spent a lot of time in the hotel at night and Michael in the lounge bar was exceptionally helpful and friendly.

2026-01-12 • via Nuitee
J
Jose L • solo_traveller • es
10
Pros:

Todo excelente

2026-01-11 • via Nuitee
D
David • couple • gb
5
2026-01-10 • via Nuitee
S
susan • family_with_children • gb
8
Accommodation Problems
Pros:

The food and staff were very good. There are always plenty of choices with food and very fresh. The staff could not do enough for us to make a stay great.

Cons:

Accommodations Problems.

The rooms in Annexe were a little small to get around. Making getting on balcony very difficult for someone with walking difficulties. The fridge was too low on the ground, as was the safe, for someone with mobility problems.

2026-01-04 • via Nuitee
C
Claire • family_with_children • es
5
Met expectations but attention to detail is needed
Pros:

The staff were absolutely amazing. Reception staff especially. Jackie is extremely professional and welcoming
10/10

Cons:

On first inspection the room although basic was as described so no complaints there. Offered basic facilities which were as expected.
Cleanliness was also on first inspection okay however there is a lot of wear and tear and in particular the bathroom which was tired. Staining on tiled floor around wc and grout plus cal build up around shower cubicle
The sink plug had rust on the chain so didn't use in the basin. Cracked tiles and missing tiles/finishing. Did not use blanket when felt cold during the night as it was not guarded in a sealed plastic bag so I could not determine that it was fresh
Spare pillows however 🙂
Cooked breakfast was excellent. Really enjoyed but disappointed with the quality of fruit and general buffet selection. Evening meal unfortunately was also disappointing.

2026-01-04 • via Nuitee
S
Salazar Fily • couple • es
10
2025-11-26 • via Nuitee
H
Hayes • couple • es
10
First class overnight stay
Pros:

There is a high level of security using key card access which was great, preventing any unauthorised entry. The food was good well laid out and presented, plenty of selection I do not think it would possible to be disappointed with it. Everything was clean and kept tidy the plates were cleaned away promptly on completion of each course. I found it hard to believe it was a 3 star hotel as I rated it much higher.
The rooms and bathroom facilities were also very good and well laid out everything was very clean. Live entertainment was in the terrace bar during the evening.
We are making plans to stay again.

Cons:

The car parking was good but expencive I was glad I was staying one night only

2025-11-25 • via Nuitee
R
Rhys • family_with_children • gb
10
Pros:

I enjoyed the location of an hotel 🏨.

Cons:

There is nothing.

2025-11-23 • via Nuitee
V
Vicente • family_with_children • es
5
Pros:

Ubicación

Cons:

Habitación antigua y sin opción de aire acondicionado cuando en otoño hace todavía calor.

2025-11-20 • via Nuitee
D
David • couple • ie
8
2025-11-19 • via Nuitee
L
Lawrence • extended_group • gb
8
An enjoyable few days break.
Pros:

Great breakfast. Not sure if I've ever had proper English style bacon before in Benidorm.

2025-11-18 • via Nuitee
P
Peter • extended_group • gb
10
Other than festival night brilliant
Pros:

Excellent 🙂

Cons:

Thursday festival night stage outside captain morgon booming out till midnight

2025-11-15 • via Nuitee
J
James • solo_traveller • gb
10
2025-11-06 • via Nuitee
N
Neil • extended_group • gb
8
excellent
2025-10-22 • via Nuitee
J
John • family_with_children • gb
7
2025-10-22 • via Nuitee