Hotel Servigroup Castilla

Hotels
•
Hoteles Servi Group
8.9 (129 reviews)
Jaén, 3 , Benidorm , es

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Cons:
Food Quality
Breakfast Hours

Categories

Cleanliness
8.9
Multiple reviews highlight the hotel as very clean.
Service
9.4
Staff described as friendly and helpful in several reviews.
Location
9.4
Many guests appreciated the convenient and quiet location.
Room Quality
8.9
Rooms are mentioned as a good size and comfortable.
Amenities
8.9
Bar and pool areas were positively reviewed, despite some operational hours concerns.
Value for Money
8.4
The buffet quality noted was below expectations for a four-star hotel.
Food and Beverage
7.9
Negative feedback regarding food quality and variety noted.
Overall Experience
9.4
Overall positive sentiments, with repeat guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:28

Property Description

Luxurious Accommodations with Private Terraces
Hotel Servigroup Castilla, a stone's throw away from Levante Beach, offers elegantly furnished rooms with private terraces and modern amenities. Each room features a flat-screen TV, air conditioning, and a private bathroom, ensuring a comfortable stay.

Relaxation and Entertainment
Guests can unwind by the outdoor pools surrounded by lush gardens or soak up the sun on the spacious terrace furnished with loungers and umbrellas. The hotel also provides entertainment during the summer months, promising a fun-filled stay for all.

Culinary Delights and Nearby Attractions
Experience a gastronomic journey at the buffet restaurant serving international cuisine and live cooking shows. For adventure seekers, Terra Mítica Theme Park and Real de Faula Golf Club are just a short distance away. Book now to indulge in a memorable vacation at Hotel Servigroup Castilla.

Important information:

Mandatory to specify the number of people in the rooms. There is a charge for children between 2-12 years old.

Please note that the booking, once charged, is nonrefundable. This is because the rates have discounts applied.

Please note that guests must present a valid ID on arrival.

Please note that bed types and special requests are subject to availability and may have extra costs.

If a reservation is made for more than 1 room, guests must include the name and surname of a lead guest in each room. Please note that guest name changes are not permitted. This is because they have discounts applied.

Please note that the room cleaning service is from 12:00 to 16:00. After check-in, guests can enter their room as soon as cleaning has been completed.

Please note that Half Board and Full Board rates do not include drinks.

Free WiFi is available. The property cannot guarantee bandwidth or the connection of all devices. The link offered is only for internet navigation, checking emails by web browser or mobile apps with low data consumption. The property therefore cannot guarantee total coverage in all areas of the property, as some areas may have poor signal reception due to the structure of the building.

The hotel has air conditioning during the summer months.

Please note the published rates for stays on 25 December include a mandatory fee for the gala lunch. Rates for stays on 31 December include a mandatory fee for the gala dinner held on that evening.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALC

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 13 per day.

Location

Guest Reviews

8.9
Based on 129 reviews
Cleanliness: 8.9
Service: 9.4
Location: 9.4
Room Quality: 8.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 9.4
G
Gillian • extended_group • gb
10
Been 4 times now will always book castilla
Pros:

Very good

2026-07-07 • via Nuitee
J
José Manuel • couple • es
8
Pros:

DESAYUNO MUY BUENO Y VARIADO

Cons:

TODO BIEN,SI FUERA MAS ECONOMICO MEJOR

2026-06-29 • via Nuitee
J
Josh • extended_group • gb
10
Great staff. Good amount of sunbeds. Clean and tidy. And Jackie on the front counter was superb!
Pros:

Breakfast was fine! Not the best but not the worst. Good selection!

Cons:

For the price there wasn’t anything not to like

2026-06-16 • via Nuitee
M
Michael • extended_group • gb
10
Excellent
Pros:

Everything

Cons:

Nothing not to like about the castilla

2026-06-13 • via Nuitee
S
STUART • extended_group • gb
9
I had a brilliant, relaxing break away and the hotel was part of that experience.
Pros:

Location and breakfast are brilliant

2026-06-09 • via Nuitee
K
Kieran • extended_group • gb
10
Wonderful staff great food and a great atmosphere. Big shout out to jacky on the desk. Although she did promise karaoke
Pros:

Everything was great

Cons:

We had to leave

2026-06-08 • via Nuitee
T
Tom • extended_group • gb
7
2026-05-28 • via Nuitee
R
Richard • solo_traveller • gb
10
Pros:

Staff great pool great location great

Cons:

Nothing

2026-05-23 • via Nuitee
P
Paula • couple • gb
9
Pros:

Clean

Cons:

No kettle

2026-05-07 • via Nuitee
A
Angus • solo_traveller • gb
10
2026-04-11 • via Nuitee
A
ANA BELEN • couple • es
8
2026-04-07 • via Nuitee
L
Liam • extended_group • gb
7
Would stay again
Pros:

Great location. Very friendly staff. Great bar and pool area.

Cons:

The food quality at breakfast wasn’t particularly good

2026-03-19 • via Nuitee
A
Aaron • couple • gb
10
2026-03-17 • via Nuitee
A
Andrea • solo_traveller • es
8
2026-03-14 • via Nuitee
F
Fred • couple • nl
9
uitstekende uitvalsbasis voor paar dagen Benidorm en omgeving.
Pros:

locatie, diner buffet stijl. parkeergarage.

2026-03-12 • via Nuitee
A
Anthony • couple • gb
8
Very pleasant
Pros:

Clean and tidy good food

Cons:

Nothing

2026-01-15 • via Nuitee
P
Pardo • family_with_children • gb
10
2025-11-09 • via Nuitee
A
Ana belen • couple • es
8
Pros:

Habitantes amplias, y limpias.
Balcón grande.
Desayuno variado y bueno.

Cons:

Podrían ampliar horario del desayuno.

2025-10-16 • via Nuitee
J
Julio • couple • es
8
Pros:

Ubicación, limpieza, personal.

Cons:

El buffet. Baja calidad para un cuatro estrellas.

2025-10-13 • via Nuitee
J
jjacinto • couple • pt
7
Cons:

comparativamente a anos anteriores , a comida perdeu qualidade e com menos variedade,ao fim de seis anos fiquei um pouco decepcionado , caso venha a mais alguma vez pelo vosso hotel não vou mais utilizar o vosso restaurante.

2025-08-25 • via Nuitee