Ellen Kensington

Hotels
8.1 (2810 reviews)
18-26 Barkston Gardens , London , gb

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small rooms
Limited breakfast selection

Categories

Cleanliness
7.74
Several reviews mention superficial cleaning and cleanliness issues.
Service
9.21
Consistently praised for friendly and helpful staff.
Location
9.25
Described as convenient and well-situated for public transport.
Room Quality
7.2
Multiple reviews indicate rooms are small and some amenities not functioning properly.
Amenities
8.23
Good basic amenities but lacking in some comforts like USB ports.
Value for Money
7.69
Rooms and service do not match the level of expense expected.
Food and Beverage
7.24
Breakfast selection is limited, with various complaints about quality.
Overall Experience
8.21
Mixed feelings but overall a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:38

Property Description

Luxurious Accommodation: Enjoy air-conditioned rooms with city views and modern amenities including free WiFi and a private bathroom.

Convenient Location: Situated in the heart of London, close to popular attractions like the Natural History Museum and Victoria and Albert Museum.

Exceptional Services: Experience top-notch services with a 24-hour front desk, concierge assistance, and a bar for relaxing evenings.

To book your stay at Ellen Kensington and indulge in luxury and comfort, visit our website now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.1
Based on 2810 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 7.2
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 8.21
J
juan ignacio family_with_children ar
7
2026-07-25 via Nuitee
K
Karen solo_traveller au
8
2026-07-25 via Nuitee
S
Shawna extended_group us
9
Unexpected blessing
Pros:

Very nice property. Close to transport. Good food options close by. Quiet and peaceful area to retreat to. Booked this last minute after previously booked accommodation was cancelled at the last minute. This was a perfect solution.

2026-07-24 via Nuitee
A
Annabel couple nl
8
2026-07-24 via Nuitee
M
Michael solo_traveller gb
9
2026-07-24 via Nuitee
R
Rina solo_traveller us
9
A gem of a hotel
Pros:

It is in a marvelous and beautiful neighborhood and very cllose to the Earls cout tube station. The staff was very nice ad helpful and the breakfast was a great way to start the day

Cons:

The room was a bit small

2026-07-23 via Nuitee
R
raivo couple ee
9
2026-07-23 via Nuitee
M
mirella solo_traveller it
9
Pros:

Il quartiere bello con ristoranti e vicino ai musei, la metropolitana vicinissima, colazione ottima e letto comodo il personale molto gentile

Cons:

Per noi che camminiamo era un po distante dal centro inteso come soho, piccadilly a piedi un po più di una ora, camera pulita ma ha la moquette pero non si può dire niente di male sono solo dettagli...mettete uno specchio in più e se non si e' proprio intimi con chi condividete la camera sappiate che la porta del bagno non resta del tutto chiusa😁

2026-07-23 via Nuitee
A
Anne solo_traveller ie
7
Handy for tube
Pros:

2 min walk to tube at Earls court. Staff v pleasant. V comfortable bed.If the noise from air system was gone, green ceiling light in room removed and gluten free options for breakfast supplied it would be a great place.

Cons:

Very noisy air system in or outside room, even when AC was off. Strange green light security bulb in bedroom ceiling made room very bright at night. Hard to sleep. Limited options for gluten free breakfast. Only gluten free bread guaranteed. A few issues with room on arrival, soaking wet bathroom floor that I mopped up, leaking kettle but staff sorted the kettle on second ask.

2026-07-21 via Nuitee
S
Steinar couple no
7
Helt greit. Fikk kompensasjon for at annonsen ikke er riktig.
Pros:

Perfekt beliggenhet for å besøke Chelsea Flower Show.

Cons:

Lite rom, I forholdet til beskrivelsen. Stod på booking, at det var 2 rom. Stue + soverom. Dette stemmer ikke.

2026-07-21 via Nuitee
J
Jörg solo_traveller ch
8
Pros:

5 Minuten Bus zur U-Bahn Station. Ruhige Lage

Cons:

Eingang- und Essenbereich war zu viel gekühlt. War eher bereits zu kalt.

2026-07-21 via Nuitee
P
Plotek Stapor solo_traveller nl
10
Pros:

Doskonała lokalizacja w bocznej ulicy dzięki czemu jest cicho i spokojnie. Hotel jest stylowy, zadbany i czysty. Personel jest profesjonalny, bardzo życzliwy i zawsze uśmiechnięty. Byłam niezadowolona z jednej rzeczy ale problem został rozwiązany natychmiast,bez zbędnych pytań i ze zrozumieniem. Nie dano mi w ogóle odczuć że robię problem. Mój pokój był bardzo ładny i czysty. Łóżka są wygodne, pościel dobrej jakości, wi-fi i klimatyzacja działają bez zarzutu. Jest express na kapsułki, woda, szlafroki i kapcie. W hotelu jest bardzo klimatyczny bar z przemiłą obsługą choć niestety nie ma bezalkoholowych drinków. Zatrzymywałam się w kilku hotelach w okolicy ale ten jest zdecydowanie najlepszy i chętnie wrócę.

Cons:

Jedynym minusem są bardzo kiiepskie śniadania. Produkty są sztuczne, pełne chemii i są bardzo niskiej jakości. Kawa też jest średnia.

2026-07-20 via Nuitee
R
Rachael solo_traveller gb
7
Good and bad
Pros:

Lovely comfy bed and bathroom was great with gorgeous fluffy towels and lovely products

Cons:

Paid for an upgrade for a larger room but it was tiny. Had a terrace which was dirty and there were cigarette butt's on the floor.
The most friendly member of staff we met was the guy working nights on the reception desk. The girls weren't very friendly and weren't interested in the issues we raised

2026-07-20 via Nuitee
A
AIKATERINI solo_traveller gr
9
Εξαιρετική διαμονή
Pros:

Η περιοχή,η καθαριότητα και η ησυχία

Cons:

Που δεν είχε καφετιέρα Nespresso στο δωμάτιο

2026-07-19 via Nuitee
K
Khaled couple sa
10
2026-07-19 via Nuitee
B
Bell couple au
8
2026-07-19 via Nuitee
L
Lucia solo_traveller gb
10
2026-07-19 via Nuitee
E
ENRIQUE couple co
9
buen sitio para visitar Londres
Pros:

Bueno, para ser un desayuno Buffet debería tener algo mas de variedad en frutas y en la preparación de los huevos

Cons:

el tamaño del baño, una tina que era muy incomoda, y dificil acceso

2026-07-19 via Nuitee
N
Nicholas couple au
9
2026-07-18 via Nuitee
L
Laura extended_group gb
9
Fantastic hotel, room small but very well appointed, quiet and comfy.
Pros:

location very central, hotel well appointed with lovely lobby. Room was small but perfectly formed. Bathroom really nice and air conditioning quiet and effective

Cons:

The only thing is that they stick rigorously to the check in time of 3pm and I only mention it because most hotels will let you into the room if it is ready. We were able to drop our bags off but we were heading out for an event and it meant we couldn't get ready in advance. I know it is the published check in time so it's not a complaint more than advice4 for other travellers. It was clear some rooms were ready and at 3pm there was a big queue of people at reception with 1 person on, giving everyone their keys . Even if they had let people into rooms from 2.30pm it would have made it a bit smoother.

2026-07-17 via Nuitee