B&B HOTEL Madrid Centro Plaza Mayor

Hotels
•
B&B Hotels
8.8 (2702 reviews)
Atocha, 2 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable beds
Cons:
Some rooms are small
Cleanliness issues in certain areas
Stairs to access some rooms

Categories

Cleanliness
8.3
Some rooms reported cleanliness issues, particularly in the shower area.
Service
9.3
Consistently mentioned as friendly and attentive across several reviews.
Location
9.3
Highly praised for central location and easy access to local attractions.
Room Quality
8.3
Some rooms described as small and with limited views, affecting overall quality.
Amenities
8.8
Good amenities like 24/7 coffee corner and breakfast bags, but some basics were missing.
Value for Money
8.8
Perceived as offering good value, particularly for its location.
Food and Beverage
8.8
Breakfast options and snacks received positive feedback.
Overall Experience
8.8
Generally positive, with a few caveats regarding room quality and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:18

Property Description

Historic Charm in the Heart of Madrid

Traditional Decor with Contemporary Touches

Experience the perfect blend of old-world charm and modern comfort at our hotel in Plaza Santa Cruz. The 19th-century building exudes historic charm, with wood-panelled walls and parquet floors, while modern lighting and artwork add a contemporary touch.

Modern Amenities for a Comfortable Stay

Enjoy the convenience of free Wi-Fi, satellite TVs, and a complimentary safe during your stay. Relax in style and immerse yourself in the vibrant culture of Madrid, just steps away from Plaza Mayor and Puerta del Sol.

Book Your Stay Today

Immerse yourself in the rich history and modern luxury of our hotel. Book now for an unforgettable experience in the heart of Madrid.

Important information:

Please note that guests must present the credit card used to make the reservation on arrival. Please note that the credit card holder must be present upon arrival.

When booking more than 3 rooms, different policies and additional supplements may apply.

Pets are allowed on request. Pets have a cost supplement is: 20 EUR per pet per day. Direct payment at the reception.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 2702 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
M
Marcos • family_with_children • cl
9
Estancia bonita y no cara.
Pros:

Ubicacion espectacular
Tiene bebidas calientes y heladas a toda hora.
Si bien la hsbitacion es pequeňa cumple en todos los sentidos

Cons:

Un poco de ruido en la noche pero nada terrible

2026-05-14 • via Nuitee
S
Solange • couple • nl
10
2026-05-14 • via Nuitee
H
Herman • solo_traveller • us
9
2026-05-13 • via Nuitee
K
Kylie • solo_traveller • us
10
Loved this hotel! It was comfortable, clean and I would recommend to anyone!
Pros:

Location was great and it was very comfortable

Cons:

It was a bit of a maze inside but great signage helps you find your room.

2026-05-13 • via Nuitee
C
Cormier • couple • us
10
Pros:

Location was perfect

Cons:

They upgraded my room!

2026-05-12 • via Nuitee
E
Elizabeth • couple • us
6
Disappointing
Pros:

The location

Cons:

The difficulty in gaining access to our room due to three sets of stairs.

2026-05-09 • via Nuitee
L
Lia Daiana Janette • extended_group • ar
9
Me encantó, sin dudas si vuelvo a Madrid me alojaré nuevamente!
Pros:

Lo que más me gustó fue que tienen una sala para tomar café, galletas dulces y fruta, disponible las 24 hs
Aparte te dejan una bolsa por la mañana con medialunas o donas!

2026-05-06 • via Nuitee
H
HATIRA • solo_traveller • tr
10
Temiz ve konum mükemmel
Pros:

Konumu, temizliği, sabah kapılara asılan atıştırmalıklar, free kahve, kurabiye be meyve köşesi, çalışanlar

2026-05-06 • via Nuitee
D
DAFNE • solo_traveller • mx
10
Great choice, I will definitely be back
Pros:

Really comfortable and spacious room, the staff always willing to help and really caring for the guests in addition to the perfect location steps away to Plaza Mayor. They offer a 24hrs coffee corner and snacks 😋

2026-05-05 • via Nuitee
R
Raphael • couple • br
10
Surpreendente, localização perfeita, quarto maravilhosos e ainda um área com lanches 24 horas
Pros:

Surpreendente, quarto perfeito, cama king, com lanchinho 24 horas, localização perfeita, com vista pra frente da praça mayor

2026-05-03 • via Nuitee
J
José Luciano • couple • br
9
Excelente estadia!
Pros:

Hotel muito bem localizado. Disponibilidade 24h de bebidas grátis: café, água, suco, biscoitos e frutas.

Cons:

O box do chuveiro não fecha por completo e molha o banheiro.

2026-05-01 • via Nuitee
G
Gülcan Hakan • couple • tr
7
Tekrar kalırım
Pros:

Heryere yürüme mesafesi çok merkezi bir konumda.

Cons:

Sabah biraz sesler geldi

2026-04-29 • via Nuitee
R
Rachel • couple • us
10
2026-04-25 • via Nuitee
T
Theodora • solo_traveller • dk
8
2026-04-24 • via Nuitee
P
PEDRO PAULO • couple • br
8
2026-04-24 • via Nuitee
M
Majo • solo_traveller • pe
10
2026-04-21 • via Nuitee
V
Valentina • couple • uy
10
Maravillosa!
Pros:

La vista a la plaza, la mejor habitación sin dudas, iluminada y silenciosa.

2026-04-20 • via Nuitee
C
Christian • couple • de
8
2026-04-19 • via Nuitee
F
Fausta • solo_traveller • it
9
Pros:

La struttura è centralissima, di fianco a Plaza Mayor e a pochi passi da Puerta del Sol. Pulita, accogliente, essenziale. La pulizia della camera é giornaliera e la biancheria viene cambiata ogni giorno.
Non c’é la colazione ma ogni mattina viene lasciato un sacchetto fuori alla porta con un cornetto o un dolce, inoltre c’è una sala caffè aperta h24.
Alla reception ho trovato cordialità e gentilezza, oltre alla possibilità di lasciare i bagagli custoditi sia prima del check in che dopo il check out.

Cons:

La stanza è piccolissima ma non è un problema per un breve soggiorno.

2026-04-18 • via Nuitee
C
Claudia • solo_traveller • it
10
Pros:

Staff very kind and professional. Very cleany rooms. Equipement of the room very good wuality and complete. Next to the corner of Plaza Mayor!

2026-04-17 • via Nuitee