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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Non-smoking throughout
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Concierge service
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
Review Highlights
Categories
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Property Description
Historic Charm in the Heart of Madrid
Traditional Decor with Contemporary Touches
Experience the perfect blend of old-world charm and modern comfort at our hotel in Plaza Santa Cruz. The 19th-century building exudes historic charm, with wood-panelled walls and parquet floors, while modern lighting and artwork add a contemporary touch.
Modern Amenities for a Comfortable Stay
Enjoy the convenience of free Wi-Fi, satellite TVs, and a complimentary safe during your stay. Relax in style and immerse yourself in the vibrant culture of Madrid, just steps away from Plaza Mayor and Puerta del Sol.
Book Your Stay Today
Immerse yourself in the rich history and modern luxury of our hotel. Book now for an unforgettable experience in the heart of Madrid.
Please note that guests must present the credit card used to make the reservation on arrival. Please note that the credit card holder must be present upon arrival.
When booking more than 3 rooms, different policies and additional supplements may apply.
Pets are allowed on request. Pets have a cost supplement is: 20 EUR per pet per day. Direct payment at the reception.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
Gülür yüzlü çalışanlar, tertemiz bir otel, her gün kapımıza bırakılan kruvasan, sınırsız kahve ve şehrin tam merkezinde her yere yürüme mesafesinde bir otel. Gerçekten çok memnun kaldık tekrar görüşmek dileğiyle.
Freundlichkeit an der Rezeption
Das wohl kleinste Zimmer überhaupt, mit kleinem Bett, aber dennoch sehr bequemer Matratze
It is in the city’s center which allows to visit major attractions walking. Room was clean and had all amenities we required. Bed was comfortable.
Takes some time to be able to get the appropriate water temperature when bathing. Facility has an elevator but in order to access it, several stairs have to be climbed, only an issue when carrying heavy luggage. Both issues are rather minor compared to the location benefits.
Zentrale Lage
Zimmer sehr klein
"This was our second time staying at this hotel, and it didn't disappoint. The location is absolutely perfect for our needs, but what really makes the difference is the service. The staff were incredibly accommodating and nice, which is so important when you're managing a large school trip. They made us feel welcome and handled everything with a smile. We love coming here and will definitely be back for our next outing!"
Nothing.
La ubicación y el personal
El agua de la ducha era un poco fría
Situación céntrica. Se puede ir andando a los lugares más turísticos , a los teatros y a la zona comercial. Personal muy amable . La limpieza muy buena .El detalle de la sala con frutas, galletas y bebidas disponible 24 horas.
Por decir algo, el armario que era una barra con cuatro perchas. Estaría bien que hubiera algún estante
Beliggenhet og personale. Hyggelig med frokostpose på døren og coffee shop (gratis) i kjelleren
Slet (som ifjor) med varmt vann i dusjen
hotel muy coqueto, bien situado del centro, rodeado de restaurantes y cerca de la gran mayoria de teatros...
Location
Bed
Excellent location, and service.
The rooms are very nice and common areas very welcoming. Have coffee and snacks available 24hrs .
The staff is fantastic.
Well as it is an older building , that was adapted to be a hotel , have you go through many stairs . But they are wide and comfortable.
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