Hotel Ca' Serena

We recently stayed at a three-star hotel situated right by the lake, which initially seemed like a great choice for a peaceful getaway. However, our experience left to be desired. Unfortunately, the hotel does not have an elevator, and we were given a room on the third floor. To make matters worse, the room had a sloped ceiling, making it impossible to stand upright in about three-quarters of the space.

The room itself was far from child-friendly. It had a small window without a lock, and the bars behind it were inadequate. Our two-year-old daughter managed to open the window, and she could have easily slipped through the bars, which was alarming considering the drop was about 10 meters.

The facilities are in dire need of refurbishment. The hairdryer appeared to be over 30 years old, the mattress was uncomfortably firm with springs that could be felt, and the grout in the bathroom tiles was blackened in some areas due to moisture.

Additionally, despite booking for two adults and a baby, we were only provided with one large towel. Although the staff were friendly and did resolve the towel issue the next day, it was an inconvenience. The manager was also kind enough to help us carry our large suitcase up the stairs, which was appreciated given the lack of an elevator.

Overall, I found the price to be somewhat disproportionate to the state of the facilities. Other hotels in the area with better amenities offered similar rates, which made our stay feel like

Nettes Hotel direkt am See, sehr kleine Auswahl beim Frühstücksbuffet

Supert hotel og flott beliggenhet. Svært hyggelig betjening

Familie drevet sted, og der er ud over super beliggenhed også super service.

Excelente. Gran atención y cordialidad de Claudio, Cristina y todo el staff

wir warenzu zweit und blieben 4 Nächte. Das Zimmer war in Ordnung, das Personal sehr freundlich, das Frühstück gut und das Zentrum in 25-30 Gehminuten zu erreichen.
Meinen Partner und mir hat es gut gefallen.

Struttura accogliente e pulita, personale gentile e disponibile. Consiglio!

Sehr schönes Hotel, super Lage zentral, sehr gute Restaurants in der nähe.
Das hotel ist sauber, das Personal ist sehr freundlich. Schöne Bar mit Terasse, Top Aussicht.
Würde gerne wieder kommen.

Es ist ein sehr schönes Hotel, super Lage zentral, sehr gute Restaurant gleich nebenan.
Das hotel ist sehr sauber.
Das Personal ist sehr freundlich und machen ihren Job tadellos. Schöne Bar mit Terasse, Top Aussicht.
Kleiner Tip, Zimmer im Hauptgebäude empfehlenswert!
Würde gerne wieder kommen.

Hotel incrível, muito limpo e confortável. Atendimento excelente e café da manhã ótimo.

Great location! Easy to walk to the city center and many things to do around the hotel with great restaurants just meters away. The breakfast is very good! And the morning staff went above and beyond. There is a man who works at the desk at night who was rude and was not helpful at all and would not help answer my questions or help me at all. That is unfortunate because all of the other front desk staff was exceptional. They helped give tips about Sirmione and even Verona. Rooms are a bit small but overall a good stay and amazing location on the lake.

Godt hotel til prisen, med en fantastisk udsigt.

Longe do point
Fiquei no terceiro andar...dificil subir 3 andares com a bagagem pesada...
Restante ok...vista top
Bons restaurantes perto
Recepção top

Awful!!!!!!!

Everything was perfect ! A specially stuff ! They are so lovely and they do everything to keep you comfortable . Thank you ❤️

Personale super disponibile, posto in buona posizione e ottimo parcheggio.

Typisch für den Urlaub in dieser Region. Es war alles wie erwartet. Wir waren sehr zufrieden mit der Unterkunft. Das Haus ist sehr laut. Und wenn Kinder, kleine Kinder um 23.00 Uhr noch ihren fröhlichen Dingen nachgehen, dann um so mehr.
Die Betreiber des
Hotels waren sehr nett.

Einfach alles hervorragend!

Unterkunft ist weiter zu empfehlen. Die Parkmöglichkeiten waren etwas abenteuerlich, sonst sehr gut

Basic enough hotel but staff were delightful and helpful.ocation is c20 min walk from castle. Restaurants close by.