The Chapter Hotels - Falcon Hotel

Hotels
7.5 (1479 reviews)
11 Norfolk Square , London , gb

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
6.83
Several reviews mentioned cleanliness issues, with one describing a smell in the bathroom and others noting that rooms were not very clean.
Service
8.3
Multiple reviews highlight friendly and helpful staff, contributing positively to the guest experience.
Location
8.84
Location is frequently praised, being described as central and convenient for sightseeing and transport.
Room Quality
6.29
Rooms mentioned as small, with some issues like noisy surroundings and uncomfortable beds.
Amenities
7.32
No specific amenities were mentioned, but a standard quality expectation for this hotel tier applies.
Value for Money
6.78
Value perception varied, with smaller room sizes impacting the overall value perception.
Food and Beverage
7.33
Food and beverage were not explicitly reviewed, assuming standard quality for this hotel tier.
Overall Experience
8.3
Generally positive experiences with specific positives outweighing the negatives in guest reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

The Falcon Hotel offers budget accommodation in central London, just a short walk from Oxford Street.

Convenient Location: With Paddington Tube Station and Hyde Park nearby, guests can easily explore the city.

Comfortable Rooms: Enjoy modern amenities like a flat-screen TV and tea/coffee facilities in each room.

Scenic Views: Some rooms overlook Norfolk Square's garden, providing a peaceful setting.

Book your stay at The Falcon Hotel for a relaxing and convenient London experience.

Important information:

Please note; the property will charge the first night on the credit card. This property does not have a elevator. Please note that luggage storage upon departure is based on availability. Please contact the property directly to avoid disappointment. Late Arrivals: Thank you so much for choosing Falcon Hotel for your visit to London. Our reception closes @ 10:30 pm. Our check in is from 2:00 pm to 11:30 pm. We can organize after mid-night to absolute latest 1:00 am; check in. Please ring the bell for attendance . If you are arriving any time after 1:00 am, we are unable to take your booking, please cancel your booking. Please note that due to the covid regulations, the staff are not allowed to enter the rooms without your consent unless there is an emergency. This means there will be no room service available, and fresh towels will be available upon request. There will be a limited reception service and no help with luggage.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 1479 reviews
Cleanliness: 6.83
Service: 8.3
Location: 8.84
Room Quality: 6.29
Amenities: 7.32
Value for Money: 6.78
Food and Beverage: 7.33
Overall Experience: 8.3
L
Luis • couple • es
7
Volvería
Pros:

La cercanía con las estaciones de trenes, metro y autobuses

2026-03-21 • via Nuitee
A
Adam • solo_traveller • gb
10
2026-03-20 • via Nuitee
D
Deborah • solo_traveller • gb
5
A no frills place to sleep and shower a short distance from Paddington station, tube, buses, convenience stores, cafes a
Pros:

Close to station.
Clean linen.
Fluffy bath towel.

Cons:

Only one of the two locks on door to terrace worked due to warping.
No shelf over sink, fittings there but no shelf.
Unable to hang dresses to to cupboard having spare pillow, hairdryer, etc.
Servicing of room variable. Hand towel only left on last day, other days just a large towel. Refreshments not refilled. Used cup not replaced. Duvet tucked in but sheet not straightened.
Everything looked, and felt, botched.
Definitely a budget room.

2026-03-20 • via Nuitee
A
Alexandra • couple • es
3
Pros:

Que estaba cerca del metro .

Cons:

Lo que puedo decir es que nunca vi un hotel más malo .
Las habitaciones minúsculas pero no ese fue el problema el problema fue que la puerta de la entrada estaba rota por debajo veías fuera y entraba todo el frío el suelo de la habitación estaba muy desnivelado al bajarte de la cama te mareabas ! La ventana no cerraba muy bien. El personal ni mal ni bien casi inexistente.

2026-03-19 • via Nuitee
M
Minghetti • extended_group • it
7
Pros:

La posizione

Cons:

Le lenzuola non pulitissime

2026-03-19 • via Nuitee
A
Alexandra • solo_traveller • es
1
Cons:

La habitación que me dieron no funcionaba la calefacción, aunque pedí una habitación con baño propio y pagué más me dieron una micro habitación sin baño . Para ir al baño me tenía que ir dos pisos más abajo
Se ve que compraron el hotel y no invistieron nada en el lo dejaron que se degrade poco a poco …..
No lo recomiendo para nada además de ser una zona turística donde todo está muy muy caro 🫰
Por ej : una botella de agua vale 5 £ un paquete de galletitas 6£ cuando en tiendas normales fuera de esta zona valen 1.35£…..

2026-03-19 • via Nuitee
I
IRANZU • couple • es
9
2026-03-18 • via Nuitee
A
Anna • family_with_children • it
1
ORRIBILE
Cons:

TUTTO CAMERA SOTTO INTERRATA UNA QUADRUPLA SENZA SPAZIO ASSOLUTAMNETE SENZA SICUREZZA
CIOE UN BUCO CHE NON OSPITAVA NEMMENO UNA PERSONA ,SENZA ARMADI SOLO UNO STENDINO BAGNO MINUSCOLO MAI VISTO UN HOTEL COSI BRUTTO

2026-03-17 • via Nuitee
D
deniz • couple • us
6
konum iyi olanaklar vasat
Pros:

konum çok iyiydi

Cons:

hijyen ortalama, yatak çökmüştü, resepsiyon yanındakı oda çok gürültülüydü olanakları kısıtlıydı su bile yoktu otelde

2026-03-17 • via Nuitee
D
Doug • solo_traveller • us
8
Pros:

The room was exceptionally small but it had everything that I needed. Housekeeping did a good job of keeping me in what I needed for my stay.

Cons:

Housekeeping staff were prone to not making sure that Your room door was tightly closed and locked. I found it open twice.

2026-03-17 • via Nuitee
E
Elisabetta • family_with_children • it
6
Pros:

Sicuramente consigliato per la vicinanza alla metro e la zona decisamente tranquilla.

Cons:

La doccia e il lavandino otturati.

2026-03-16 • via Nuitee
S
Sofía • couple • uy
10
Excelente! Muy recomendable
Pros:

La ubicación!

Cons:

Nada!

2026-03-15 • via Nuitee
M
maiwenn • couple • fr
7
2026-03-13 • via Nuitee
A
Alejandro • solo_traveller • es
6
2026-03-13 • via Nuitee
L
Lefloch • couple • fr
3
Mitigé
Pros:

L’emplacement

Cons:

Les photos sont mensongères. Nous étions dans une pièce de 8m2 pour deux et les équipement ne sont pas tous aux normes

2026-03-12 • via Nuitee
S
Satenik • couple • am
1
Just don't book it
Cons:

This is a very wrong choice. The room was located on 4th floor, technically 6th, no elevator, very narrow stairs, poor service, dirty rooms,

2026-03-12 • via Nuitee
R
Roger_7 • family_with_children • es
4
Pros:

La ubicació, prop de l'estació de Paddinton i de diverses línees de bus

Cons:

LLIT FATAL I TERRA BOTORUT

2026-03-11 • via Nuitee
A
Anselmo • couple • it
8
2026-03-11 • via Nuitee
E
Elisa • extended_group • fr
1
Il n'y a pas eu de séjour nous avons du changer d'hôtel.
Pros:

Rien n'est positif, l'établissement n'a rien à voir avec ce qui est présenté sur les photos. Cet hôtel est une horreur je ne comprends pas les notations. Je mets 1 car il n'est pas possible de mettre moins que ça.

Cons:

On se retrouve dans une chambre minuscule, dans laquelle la douche se trouve sans aucune intimité, mon amie pouvait littéralement me voir me doucher depuis le lit. J'avais réservé une chambre double supérieure, c'est inadmissible, nous avons été obligé de prendre un autre hôtel. Les membres du personnel ne sont pas professionnels et se fichent de nos réclamations. C'est un enfer vraiment une horreur je pense faire une réclamation car cela est inadmissible.

2026-03-10 • via Nuitee
D
Duncan • solo_traveller • gb
7
2026-03-10 • via Nuitee