Falcon Hotel

Hotels
7.5 (1608 reviews)
11 Norfolk Square , London , gb

Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
6.83
Several reviews mentioned cleanliness issues, with one describing a smell in the bathroom and others noting that rooms were not very clean.
Service
8.3
Multiple reviews highlight friendly and helpful staff, contributing positively to the guest experience.
Location
8.84
Location is frequently praised, being described as central and convenient for sightseeing and transport.
Room Quality
6.29
Rooms mentioned as small, with some issues like noisy surroundings and uncomfortable beds.
Amenities
7.32
No specific amenities were mentioned, but a standard quality expectation for this hotel tier applies.
Value for Money
6.78
Value perception varied, with smaller room sizes impacting the overall value perception.
Food and Beverage
7.33
Food and beverage were not explicitly reviewed, assuming standard quality for this hotel tier.
Overall Experience
8.3
Generally positive experiences with specific positives outweighing the negatives in guest reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

The Falcon Hotel offers budget accommodation in central London, just a short walk from Oxford Street.

Convenient Location: With Paddington Tube Station and Hyde Park nearby, guests can easily explore the city.

Comfortable Rooms: Enjoy modern amenities like a flat-screen TV and tea/coffee facilities in each room.

Scenic Views: Some rooms overlook Norfolk Square's garden, providing a peaceful setting.

Book your stay at The Falcon Hotel for a relaxing and convenient London experience.

Important information:

Please note; the property will charge the first night on the credit card. This property does not have a elevator. Please note that luggage storage upon departure is based on availability. Please contact the property directly to avoid disappointment. Late Arrivals: Thank you so much for choosing Falcon Hotel for your visit to London. Our reception closes @ 10:30 pm. Our check in is from 2:00 pm to 11:30 pm. We can organize after mid-night to absolute latest 1:00 am; check in. Please ring the bell for attendance . If you are arriving any time after 1:00 am, we are unable to take your booking, please cancel your booking. Please note that due to the covid regulations, the staff are not allowed to enter the rooms without your consent unless there is an emergency. This means there will be no room service available, and fresh towels will be available upon request. There will be a limited reception service and no help with luggage.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 1608 reviews
Cleanliness: 6.83
Service: 8.3
Location: 8.84
Room Quality: 6.29
Amenities: 7.32
Value for Money: 6.78
Food and Beverage: 7.33
Overall Experience: 8.3
M
MALIKA solo_traveller fr
6
Pros:

Le personnel est extraordinairement gentil et la proximité du métro facilite grandement la vie.

Cons:

La pièce salle de bain et toilette minuscule il faut pas être épais. La chambre trop petite pour 1 adulte et 2 enfants. La chambre a un sol gondolé.

2026-05-16 via Nuitee
D
David solo_traveller gb
8
Cheap and Cheerful
Pros:

Great location, 1 minute walk from Paddington Station.
Plenty of eating places close by to suit all tastes and budgets.
Arrived early and was able to leave luggage and go exploring while room was made ready.
Reception staff were brilliant, special mention to Krupa who was really helpful.
Room was small but clean and warm. Bed was very comfy!
Free WiFi and plenty of TV channels to go at.
This was a work visit but given price and location I'll definitely book again for either work or pleasure.

Cons:

Room was a little dated but facilities were good.
Room was on the 4th floor and unfortunately no lift so be prepared for a climb!!
Otherwise great stay 😀

2026-05-15 via Nuitee
V
Veronica solo_traveller it
8
Ottimo:)
Pros:

Esperienza positiva, avevo prenotato una stanza con letto alla francese ad uso singolo e all’arrivo me ne è stata assegnata una tripla, quindi decisamente spaziosa.
Camera carina, fornita di bollitore con té, caffè e latte,
bagno piccolino negli standard degli hotel di Londra ma doccia abbastanza ampia. Anche la pulizia era buona!
Altra nota degna di merito la Smart tv, così alla sera è stato possibile collegarmi al mio account di streaming per guardare quello che volevo;
Ragazza alla reception gentilissima e mi hanno permesso di lasciare i bagagli in hotel sia prima del check in che dopo il check out,
Posizione fantastica a due minuti dalla stazione di Paddington dove partono treni, autobus e tante linee della metro, e con attorno tanti bar, bakery e ristoranti, sicuramente ritornerei :)

Cons:

Unica piccola nota negativa camera per nulla insonorizzata, quindi si sentiva qualsiasi cosa in corridoio o fuori dalla finestra, può dare un pochino fastidio per chi ha il sonno leggero, ma nulla di grave

2026-05-15 via Nuitee
A
Abu Mostofa couple bd
7
2026-05-14 via Nuitee
K
Khalid couple sa
9
موظفة الاستقبال Krupa تعاملها الراقي يجعلك تكرر الزيارة
Pros:

الموظفة Krupa
تعامل راقي ومهني عالي وأحترافي ،
تعاملها يجعلني أعاود السكن كل نزول إلى مدينة لندن ،
الف شكر 🙏🌷

Cons:

المخاد حقيقة لم تكن نظيفة كما ينبغي !

2026-05-13 via Nuitee
T
TOMMASO ANTONIO couple it
6
2026-05-13 via Nuitee
R
Reagan couple gb
6
Great location.. but hotel could improve in some areas
Pros:

Best thing about the property was the location, cannot fault the location at all, very easy to get to places and felt safe, also bed was extremely comfy so that was a bonus.

Cons:

We paid the price for the location, however for the price I would have expected better level of cleanliness.. it was very poor.. also had a lot of problems with our key card not working properly and very strange set up the toilet not being in the room, which wasn’t an issue however it wasn’t right outside our room like described.

The worst thing about our stay was on our last evening we were woken up at 3am to the people next door constantly talking very loud and not considerate of other people around them or what time it was.. this went on until 5:30am. It sounded like a group of people. We got the impression that they may of been friends of someone who was working on reception. It was very inconsiderate, especially as we had a flight to catch early in the morning. Not sure what they were talking about at that stupid hour but we made it clear we was woken up and not happy and they still continued.

2026-05-13 via Nuitee
N
Natalie solo_traveller au
8
Great location and friendly staff!
Pros:

Location was perfect! Bus stops & train station were so close. Our room looked out into the street/park so we had a lovely view, & there was minimal to no road noise. Staff were so lovely!

Cons:

The beds & pillows.

2026-05-12 via Nuitee
E
Elizabeth couple au
8
Perfect location
Pros:

Excellent location and helpful staff.

Cons:

Lots of stairs so be careful if less mobile

2026-05-10 via Nuitee
I
Isabel extended_group es
5
Cons:

Habitación y baño muy pequeños y poca limpieza

2026-05-07 via Nuitee
M
Maria del Carmen family_with_children es
10
2026-05-07 via Nuitee
I
Irene couple es
7
Confortable
Pros:

La cercanía a la estación de Paddington y el personal

Cons:

El baño era demasiado pequeño

2026-05-07 via Nuitee
A
aguiar solo_traveller pt
8
Pros:

O hotel estava muito bem localizado, uma zona muito calma com tudo o que se necessita. Estação de autocarros, de comboio, metro, restaurantes, minimercados, está tudo a uma distância de poucos minutos.
Para além disso o staff é muito simpático e faz tudo para que a estadia seja o melhor possível.
Houve uma falta de comunicação entre o booking e o hotel mas foi resolvido de imediato.

Cons:

A limpeza estava boa, mas podia ter sido melhor.

2026-05-06 via Nuitee
H
HERNANDEZ MORENO couple es
5
SI SOLO QUIERES ALOJARTE Y DAS PRIORIDAD A TU VISITA A LONDRES, ESTE ES UNA OPCION BARATA SIN LUJOS
Pros:

LA UBICACION. ESTABA CERCA DEL METRO Y DE LA ESTACION DE TREN PARA IR AL AEROPUERTO

2026-05-06 via Nuitee
N
Noutsou solo_traveller gr
6
2026-05-05 via Nuitee
L
Léa couple fr
10
Hôtel propre, bon emplacement, personnels très agréable. Je recommande
Pros:

J’ai passé un agréable séjour à Londres, l’hôtel est bien placé, proche d’une station de métro et de toutes commodités. Le personnel est très accueillant et à l’écoute de nos demandes. Je recommande vivement cet hôtel

Cons:

La literie n’était pas de très bonne qualité, mais bon pour un court séjour ça fait amplement l’affaire.

2026-05-05 via Nuitee
S
Selim solo_traveller tr
2
Pros:

The hotel literally cheat visitors, because wc is not in the room and bed is not wide enough for an adult man(shown bigger in pic.)

Cons:

Nothing but location.

2026-05-04 via Nuitee
O
Oliwia couple pl
8
2026-05-04 via Nuitee
R
Rodrigo couple es
8
2026-05-04 via Nuitee
A
Alejandro family_with_children es
8
Muy buena
Pros:

What we liked most was the friendliness of the staff. Everyone was very nice. Also, the neighborhood was very well located, with tourist attractions nearby and Paddington station just a minute away. We'll be back.

Cons:

Quizás el baño era un poco pequeño

2026-05-03 via Nuitee