Falcon Hotel

Hotels
7.5 (1762 reviews)
11 Norfolk Square , London , gb
+44 20 7723 8603

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Express check-in/check-out
Non-smoking throughout
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
6.83
Several reviews mentioned cleanliness issues, with one describing a smell in the bathroom and others noting that rooms were not very clean.
Service
8.3
Multiple reviews highlight friendly and helpful staff, contributing positively to the guest experience.
Location
8.84
Location is frequently praised, being described as central and convenient for sightseeing and transport.
Room Quality
6.29
Rooms mentioned as small, with some issues like noisy surroundings and uncomfortable beds.
Amenities
7.32
No specific amenities were mentioned, but a standard quality expectation for this hotel tier applies.
Value for Money
6.78
Value perception varied, with smaller room sizes impacting the overall value perception.
Food and Beverage
7.33
Food and beverage were not explicitly reviewed, assuming standard quality for this hotel tier.
Overall Experience
8.3
Generally positive experiences with specific positives outweighing the negatives in guest reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

The Falcon Hotel offers budget accommodation in central London, just a short walk from Oxford Street.

Convenient Location: With Paddington Tube Station and Hyde Park nearby, guests can easily explore the city.

Comfortable Rooms: Enjoy modern amenities like a flat-screen TV and tea/coffee facilities in each room.

Scenic Views: Some rooms overlook Norfolk Square's garden, providing a peaceful setting.

Book your stay at The Falcon Hotel for a relaxing and convenient London experience.

Important information:

Please note; the property will charge the first night on the credit card. This property does not have a elevator. Please note that luggage storage upon departure is based on availability. Please contact the property directly to avoid disappointment. Late Arrivals: Thank you so much for choosing Falcon Hotel for your visit to London. Our reception closes @ 10:30 pm. Our check in is from 2:00 pm to 11:30 pm. We can organize after mid-night to absolute latest 1:00 am; check in. Please ring the bell for attendance . If you are arriving any time after 1:00 am, we are unable to take your booking, please cancel your booking. Please note that due to the covid regulations, the staff are not allowed to enter the rooms without your consent unless there is an emergency. This means there will be no room service available, and fresh towels will be available upon request. There will be a limited reception service and no help with luggage.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.5
Based on 1762 reviews
Cleanliness: 6.83
Service: 8.3
Location: 8.84
Room Quality: 6.29
Amenities: 7.32
Value for Money: 6.78
Food and Beverage: 7.33
Overall Experience: 8.3
P
Pamina • solo_traveller • ch
5
2026-08-29 • via Nuitee
K
Kailah • solo_traveller • au
4
Pros:

Great location, clean room and ensuite within room

Cons:

Bathroom sink was blocked, toilet multiple times would not flush. When choosing this accommodation, on the website it says breakfast is included in the cost but is not served anymore due to Covid

2026-08-28 • via Nuitee
J
Jamie • solo_traveller • gb
6
2026-08-27 • via Nuitee
J
Julio Cesar • couple • mx
1
Pros:

Accessible location

Cons:

Bad presentation of the facilities, the photos promise a lot and in person it is very bad, quite the opposite of the photos, a receptionist is rude, his photos are a scam, they deceive you, the bathroom was broken and it was difficult to use because of the space, both the room and the shower

2026-08-27 • via Nuitee
D
David • solo_traveller • es
6
Calidad mejorable, ubicación perfecta
Pros:

La atención del personal fue muy atenta en todo momento y la ubicación es inmejorable.

Cons:

La habitación no se correspondía en absoluto con ninguna de las fotos. Apariencia de cierto descuido y mucha antigüedad

2026-08-26 • via Nuitee
M
Maria del Mar • couple • es
9
2026-08-26 • via Nuitee
N
Noemi • solo_traveller • it
8
Pros:

Posizione perfetta e comoda per visitare la città con comodità.

Cons:

La stanza era un po' spartana, ma considerato il prezzo va più che bene!

2026-08-25 • via Nuitee
A
Ayad • solo_traveller • gb
10
Pros:

Friendly staff, very clean hotel and close to amenties

2026-08-25 • via Nuitee
A
Aliyu • solo_traveller • ng
6
Cons:

The stress of climbing up to the room

2026-08-25 • via Nuitee
D
Daniela • solo_traveller • it
4
Pros:

La posizione

Cons:

Il bagno privato esterno, il rubinetto non fissato al lavandino, l'asse del wc non fissata

2026-08-24 • via Nuitee
K
Kiara • couple • ch
7
2026-08-24 • via Nuitee
V
Vanesa Orlić • solo_traveller • hr
1
2026-08-24 • via Nuitee
M
Michael • extended_group • ca
7
2026-08-23 • via Nuitee
A
Aleksandra • couple • pl
1
2026-08-22 • via Nuitee
M
Malwina • couple • gb
10
Everything was clean and the lady at the front desk was very nice and friendly. Also its great that you can still store
2026-08-22 • via Nuitee
M
Madarász • couple • hu
4
2026-08-21 • via Nuitee
A
Albane • family_with_children • fr
2
Ecoeurement par rapport aux conditions d'hébergement dans cette chambre au premier sous sol.
Pros:

L'emplacement présentait un atout pour prendre les transports en commun et visiter Londres.

Cons:

La malhonnêteté de la Direction qui s'était engagée pour que l'on ait une chambre à l'étage avec vue sur Norfolk Square et son jardin. Au final, nous avons eu une chambre au premier sous-sol qui était mal ventilée avec une fenêtre donnant sur un espace fermé, sombre et n'offrant aucune vue sur le square. Nous avons fait une réclamation pour ce problème en contactant le service client. De plus, la salle de douche était dans un état insalubre. Il y avait des moisissures dans le bas de la douche, sur les joints des carreaux ainsi qu'au plafond. Certains endroits étaient très encrassés à l'extérieur de la salle de douche, à proximité de l'évier. Nous avons pris des photos que nous avons envoyées au service client. Nous avons fait une réclamation pour ce deuxième problème. En dernier lieu, nous avons été particulièrement dérangés par les odeurs d'humidité de la douche et de la chambre. Des odeurs nauséabondes provenaient aussi de l'évier. Nous avons été obligés d'aérer régulièrement la chambre en ouvrant la fenêtre sur l'espace fermé, dans lequel se trouvaient les évacuations des eaux usées.

2026-08-21 • via Nuitee
A
Andres • solo_traveller • ar
5
2026-08-21 • via Nuitee
M
Maria Jose • solo_traveller • es
1
Cons:

Hay chinches y no se hacen responsables de los daños ocasionados.

2026-08-21 • via Nuitee
E
Erik • solo_traveller • gb
9
Pros:

Azt kaptam, amit vártam.

Cons:

Nagyon pici wc helyiség, nem jó szellőzéssel. Fürdőszobának nem volt ajtaja és ha pl. este zuhanyzott valaki, akkor a szoba be volt világítva.

2026-08-20 • via Nuitee