Family Hotel Balbi

Hotels
8.5 (1530 reviews)
Via Balbi 21/3 , Genova , it

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Uncomfortable mattress
Limited breakfast options
No lift access

Categories

Cleanliness
7.46
Some reviews mention that rooms are clean, but one noted a need for cosmetic repairs.
Service
9.43
Staff received high praise for their friendliness and helpfulness.
Location
9.47
The hotel is centrally located near the station and main attractions.
Room Quality
8.42
Rooms are spacious and well-equipped, although one review noted a poor mattress.
Amenities
8.45
Good amenities with essentials provided, though there are limited food options.
Value for Money
8.41
Reasonable pricing for the provided services, but outlook can vary based on amenities offered.
Food and Beverage
7.46
Breakfast not available, influencing the overall food experience.
Overall Experience
8.93
Overall positive reports, with some criticisms on comfort and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 21:49

Property Description

Historic Charm and Central Location
Experience a central stay in Genoa at Family Hotel Balbi, just a stroll away from the historic center. Housed in a historic palace with frescoes and parquet floors, our hotel exudes charm and elegance.

Family-Managed with a Personal Touch
As the name suggests, Family Hotel Balbi offers a warm and welcoming atmosphere, ensuring a cozy home-from-home experience. Enjoy daily breakfast and request gluten-free options, all served with a personal touch.

Complimentary Wi-Fi and Thoughtful Amenities
Stay connected with free Wi-Fi throughout the entire building and take advantage of our thoughtful amenities for a comfortable stay. Book now to experience the perfect blend of history, comfort, and hospitality at Family Hotel Balbi.

Important information:

Hotel does not accept American Express or Visa Electron cards.

Parking spaces are in a partner garage.

A surcharge of EUR 20 applies for arrivals outside check-in hours. All requests for late arrival are subject to confirmation by the property.
Please note that the check in is not possible after 22:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GOA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 1530 reviews
Cleanliness: 7.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 8.93
M
Maria • solo_traveller • it
8
Ottimo
Pros:

Posizione strategica per chi arriva in treno, stazione di Piazza Principe. Vicinissimi all’hotel ci sono bar/focaccerie/gastronomie in cui si può mangiare o prendere qualcosa da asporto. L’hotel ha una sala dove si può mangiare ciò che si compra fuori, c’è il forno a microonde, i piatti e le posate, la macchinetta per bevande e caffè.

2026-03-28 • via Nuitee
R
Ricca Marco • solo_traveller • it
10
2026-03-27 • via Nuitee
L
LOREDANA • couple • it
7
Pros:

Posizione e cortesia del personale.

Cons:

Assenza dell' ascensore.

2026-03-27 • via Nuitee
A
Alessio • family_with_children • it
10
Personale eccezionale
Pros:

Personale davvero molto cortese e disponibile. La camera era molto pulita così come il bagno.

Cons:

È un secondo piano senza ascensore ma non alto

2026-03-25 • via Nuitee
F
Felice • solo_traveller • gb
8
2026-03-25 • via Nuitee
A
Andrea • solo_traveller • it
7
Pros:

Posizione, disponibilità staff

Cons:

Bagno molto piccolo

2026-03-24 • via Nuitee
M
Miricek • extended_group • it
10
2026-03-23 • via Nuitee
L
Leonardo • family_with_children • it
10
2026-03-22 • via Nuitee
A
Aleksander • solo_traveller • pl
10
Jedna noc w Genui
Pros:

Roberta klasa sama w sobie.
Definicja gościnności i uprzejmości.
Obiekt może nie jest nowoczesny, za to ma duszę i duże serce dla gości.

2026-03-22 • via Nuitee
G
Gracie Anne Alfaro • solo_traveller • it
10
Pros:

Albergo a due passi dalla stazione con tanti ristoranti in zona.
La camera era spaziosa e dotato di ogni materiale per rendere il soggiorno piacevole.
È disponibile anche una zona dove poter mangiare cibi da asporto senza dover stare in camera.
Lo staff è stato molto accogliente e disponibile a dare i consigli nel caso ce ne avesse bisogno.

Cons:

Purtroppo mancava l’insonorizzazione delle stanze ma comprensibile in quanto lo stabile è d’epoca.

2026-03-21 • via Nuitee
R
RBCH Verhoeven • family_with_children • nl
10
Pros:

Extremely kind staff...
Perfect location.

2026-03-18 • via Nuitee
V
Victoria • solo_traveller • de
10
2026-03-17 • via Nuitee
C
Claudia • family_with_children • it
7
Comodo arrivando alla stazione Principe. Personale gentile.
Pros:

Personale molto disponibile nel dare informazioni e nel permetterci di lasciare le valigie in camera oltre l'orario di check out per poter girare liberamente.
Letti comodi.
Posizione comoda a 2 minuti a piedi dalla stazione Principe.
Palazzo d'epoca, soffitto a volta affrescato.

Cons:

Nulla da segnalare.

2026-03-16 • via Nuitee
M
Marco • family_with_children • it
7
2026-03-15 • via Nuitee
E
Elisabetta • couple • it
10
2026-03-15 • via Nuitee
E
ELEONORA • extended_group • it
9
Ottima la cortesia del personale, rapporto qualità prezzo ottima, zona ben servita per mezzi e cibo
Pros:

La cortesia del personale, la posizione strategica servitissima per mezzi e cibo

2026-03-15 • via Nuitee
B
Basile • solo_traveller • it
10
Pros:

Disponibilità, posizione, accoglienza

2026-03-13 • via Nuitee
L
Larisa • extended_group • it
4
Pros:

Ho apprezzato molto la posizione ed il soffitto dipinto.

Cons:

C'era un cattivo odore nella stanza, letti scomodo, bagno sporco.

2026-03-11 • via Nuitee
M
Markus • couple • ch
10
Hotel in Top-Lage, das wir gerne weiterempfehlen - wir kommen sicher wieder!
Pros:

Unser Zimmer war sehr gross und auch das Badezimmer war überdurchschnittlich gross und alles war sehr sauber. Herzlicher Empfang. Die Lage ist ideal, insbesondere wenn man mit der Bahn anreist (2-3 Min. vom Hauptbahnhof). Die Innenstadt ist zu Fuss problemlos in ein paar Minuten erreichbar. Im Hotel gibt es einen Aufenthaltsraum mit Getränke-/Snackautomat. Tolles Preis-/Leistungsverhältnis.

Cons:

Nichts zu bemängeln!

2026-03-10 • via Nuitee
B
beatrice • extended_group • it
9
Pros:

Staff molto accogliente e disponibile ad accogliere le esigenze espresse. Stanza molto pulita e confortevole, zona tranquilla a due passi dalla stazione Principe e da tutti i principali monumenti da visitare!! La raccomando .

2026-03-09 • via Nuitee