Family Hotel Balbi

Hotels
8.5 (1513 reviews)
Via Balbi 21/3 , Genova , it

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Uncomfortable mattress
Limited breakfast options
No lift access

Categories

Cleanliness
7.46
Some reviews mention that rooms are clean, but one noted a need for cosmetic repairs.
Service
9.43
Staff received high praise for their friendliness and helpfulness.
Location
9.47
The hotel is centrally located near the station and main attractions.
Room Quality
8.42
Rooms are spacious and well-equipped, although one review noted a poor mattress.
Amenities
8.45
Good amenities with essentials provided, though there are limited food options.
Value for Money
8.41
Reasonable pricing for the provided services, but outlook can vary based on amenities offered.
Food and Beverage
7.46
Breakfast not available, influencing the overall food experience.
Overall Experience
8.93
Overall positive reports, with some criticisms on comfort and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 21:49

Property Description

Historic Charm and Central Location
Experience a central stay in Genoa at Family Hotel Balbi, just a stroll away from the historic center. Housed in a historic palace with frescoes and parquet floors, our hotel exudes charm and elegance.

Family-Managed with a Personal Touch
As the name suggests, Family Hotel Balbi offers a warm and welcoming atmosphere, ensuring a cozy home-from-home experience. Enjoy daily breakfast and request gluten-free options, all served with a personal touch.

Complimentary Wi-Fi and Thoughtful Amenities
Stay connected with free Wi-Fi throughout the entire building and take advantage of our thoughtful amenities for a comfortable stay. Book now to experience the perfect blend of history, comfort, and hospitality at Family Hotel Balbi.

Important information:

Hotel does not accept American Express or Visa Electron cards.

Parking spaces are in a partner garage.

A surcharge of EUR 20 applies for arrivals outside check-in hours. All requests for late arrival are subject to confirmation by the property.
Please note that the check in is not possible after 22:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GOA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 1513 reviews
Cleanliness: 7.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 8.93
R
Rachele • solo_traveller • it
10
Pros:

Silenzioso in pieno centro, gestori carini

Cons:

Il riscaldamento perché era basso ed ho dovuto accendere il condizionatore che faceva vento

2026-02-14 • via Nuitee
I
Igor • solo_traveller • it
9
2026-02-11 • via Nuitee
G
Giorgia • family_with_children • it
10
2026-02-11 • via Nuitee
D
Danara • extended_group • kz
10
2026-02-09 • via Nuitee
M
michela • family_with_children • it
9
Pros:

Posizione vicina alla stazione principe e al centro, con tutte le attrazioni raggiungibili a piedi!
Proprietari molto gentili e disponibili a lasciare la camera anche qualche ora più tardi del checkout.

2026-02-08 • via Nuitee
M
Malle • solo_traveller • ee
7
2026-02-08 • via Nuitee
S
Simone • couple • it
10
Siamo stati molto bene e ringraziamo il personale dell'albergo per il continuo supporto.
Pros:

Posto molto carino, in un palazzo d'epoca. Staff molto cordiale sia con noi sia con il nostro cagnolino.
Posizione comodissima per i mezzi. Il parcheggio (a pagamento) molto comodo, appena dietro l'angolo.

2026-01-29 • via Nuitee
A
Andrea • couple • it
10
2026-01-26 • via Nuitee
V
valerio • couple • it
8
2026-01-26 • via Nuitee
M
Martin • couple • es
8
2026-01-26 • via Nuitee
G
Giacomo • couple • it
10
2026-01-25 • via Nuitee
A
Antonella • family_with_children • at
9
2026-01-22 • via Nuitee
M
Mariangela • solo_traveller • it
10
2026-01-20 • via Nuitee
W
wilson • family_with_children • gb
9
Copy and centrally located.Value for money.
Pros:

Hospitality . Location Comfortable . and clean

Cons:

Nothing that I can complain off.Its on the second floor and have to climb the stairs.

2026-01-20 • via Nuitee
D
Domenico • couple • it
7
2026-01-19 • via Nuitee
T
Taylor • family_with_children • us
9
Pros:

Staff was very friendly and had helpful information on points of interest

2026-01-19 • via Nuitee
C
clare • couple • us
10
Historic hotel that has been modernized well. Great location with friendly and helpful staff.
2026-01-19 • via Nuitee
F
Fabian • couple • de
9
2026-01-19 • via Nuitee
S
Sabrina • extended_group • it
10
2026-01-19 • via Nuitee
G
Giovanni • couple • it
10
Il personale è gentilissimo e sempre pronto a rispondere alle nostre esigenze.
Pros:

La posizione è strategica ottima per chi viene con il treno, è vicinissima alla stazione ma in una zona tranquilla. Il centro è facilmente raggiungibile a piedi in10 minuti.

Cons:

La struttura manca di un ascensore essendo una residenza d'epoca. Per arrivare alla reception bisogna fare due belle rampe di scale.

2026-01-19 • via Nuitee