Hotel Haus am Zoo

Hotels
8.6 (69 reviews)
Sybelstrasse 21 , Düsseldorf , de

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Helpful team
Cons:
No fridge in room
Limited amenities like spa services
Mixed reviews on pricing

Categories

Cleanliness
7.8
Rooms were clean, with only a few mentions of minor maintenance issues.
Service
8.3
Service was generally appreciated, with friendly and helpful staff mentioned by guests.
Location
9
Guests praised the hotel's perfect location near public transport stops and key landmarks.
Room Quality
7.8
Rooms were comfortable and well-maintained, with only a minor mention of the lack of a fridge.
Amenities
7.2
Satisfactory amenities provided, with some guests wishing for additional services like a spa.
Value for Money
6.9
Mixed reviews on pricing, with some finding it high and others reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services generally well-received, with a few suggestions for more variety.
Overall Experience
8.2
Most guests had a positive overall experience, with many recommending the hotel for a comfortable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 22:30

Property Description

Peaceful Atmosphere in Düsseltal District

Spacious Rooms with Free WiFi

Outdoor Pool and Sauna

Experience tranquility in Düsseldorf's Düsseltal district at Hotel Haus am Zoo. Relax in tastefully decorated rooms with free WiFi and wake up to stunning garden views. Indulge in hot or cold light meals and dine on the terrace in warmer weather. Unwind by the outdoor pool or in the sauna. Conveniently located near a tram stop for easy access to the city's attractions. Don't forget to explore Düsseldorf Main Station and Old Town with the hotel's Smart car rental service. Book now for a serene stay in Düsseldorf!

Important information:

Please inform Hotel Haus am Zoo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
There is a maximum height restriction of 1.76 metres for vehicles using the hotel parking facilities.

Please note that the use of the swimming pool is only allowed for swimmers and is at your own risk. Parents are responsible for their children in and around the pool.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 12 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 5 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 69 reviews
Cleanliness: 7.8
Service: 8.3
Location: 9
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8.2
R
Robert
10
Pros:

Simple and clean. Room a little hot as it faces south with large patio door and window. No evidence of air conditioning . Otherwise very good.

2025-04-01 via Nuitee
V
Verified traveler
4
Pros:

Schnarchender Nachbar
Laute Straße
Minizimmer
Dusche mit Duschvorhang
Schwarzschimmel in Dusche

2025-03-26 via Nuitee
E
Elke
8
Pros:

Angenehme Atmosphäre, gutes Frühstücksbuffet, ruhig

2024-11-23 via Nuitee
G
Guy
8
Pros:

Had to leave balcony door open and unlocked to cool room.

2024-07-25 via Nuitee
K
keithlA7321YM Friends getaway gb
8
Almost a 5 star place keep up the good work
Pros:

Absolutely a bargain for the room we got, plenty space great views, 8 nights for 2 of us. Went with a mate and place gave us a sofa bed as their twin room bads were rather close. Reception were excellent and very friendly. They were sly with breakfast however we knew it wasn't included but they sort of made it seem like it was upon arrival and we only found out at check out officially it wasnt ( we only went once) so wasn't a hassle. Breakfast could have been explained more in the morning woman offered drinks then refused fresh orange juive but didn't explain she was only offering hot drinks and fresh drinks were self service. Maids didn't come every day but the days they did come they done a grand job. Few things touched up would make it a 5 but over all a great visit and wish the business well

2024-07-11 via Tripadvisor
I
IGNACIO JAVIER
2
Pésima experiencia
Pros:

La almohada estaba vacía, la moqueta sucia, el edredón daba asco, el pasillo hacia el jardín olía muy mal, las camas incómodas, la limpieza dejaba bastante que desear.

2023-10-02 via Nuitee
M
michelgA3099AY Family
10
Amaxing
Pros:

Absolutely amazing place to stay. We stayef here for 12 nights family of Seven. The members of staff were absolutely amazing so friendly nothing was to much trouble even when we were late home and the children were hungry they went out of their way to provide food for them. Our room was fabulous so much room and the shower was amazing. Thank you so much are first trip to Germany and you made it great for us diffentely recommend it to anyone x

2023-09-18 via Tripadvisor
V
Verified traveler
4
Pros:

No climate control, small rooms.

2023-05-25 via Nuitee
A
ANN
10
Perfect choice!
Pros:

We stayed for a family reunion with my nephew and grandniece. It was perfect as it was such a hot day and the lovely secluded outdoor pool was great.
The staff were very attentive and interested in our little party.
Great location and quiet. Only a few minutes walk to the tram for the city and free pass supplied by the hotel.
Zoo park is just a few minutes walk away with playpark and walks.
Balcony room was great and loved the walk in shower. Everything fresh and clean .

2022-08-16 via Nuitee
R
RoswithaHenriette partner
10
Pros:

Haben uns sehr wohl gefühlt und würden gerne nochmal den Service in diesem Hotel genießen. Hat alles gepasst.

2022-07-19 via Nuitee
J
Joon-Mo
10
Pros:

Super nettes und hilfsbereites Personal. Wirklich leckeres Frühstück für einen guten Preis. Entspannte Umgebung mit super Anbindung in die Stadt mit der U-Bahn! Und das nächste Mal bringe ich meine Badehose mit und hüpf in den Pool!

2022-06-19 via Nuitee
D
Dr. Juliane H.
10
Pros:

Sehr persönlich geführt, sehr freundliches und hilfsbereites Personal. Ruhiges Gartenzimmer, genauso den Preis wert wie das üppige Frühstück. Ein bisschen schade: WLAN taugt nicht fuer TV-Streaming. Tolle Alternative zu großen Häusern in DUS, auch fuer Reisen ab Flughafen gut geeignet.

2022-06-10 via Nuitee
G
Gunther Frank
10
A very nice and cosy hotel
Pros:

Love this hotel and use it on a regular basis both for business, family and friend. Nicely located close to a park and not to far from the center of Dusseldorf. Wonderful garden and relaxed atmosphere - can definitely recommend this hotel!!

2021-12-29 via Nuitee
C
Claudia
10
Pros:

I liked the personal touch and helpfulness.

2021-10-10 via Nuitee
D
Dijanna
10
Fantastisk
Pros:

Fantastisk ophold. Leon var den bedste vært msn kunne forestille sig, han var hjælpsom ud over det sædvanlige. Kan kun give mine bedste anbefalinger.

2021-07-31 via Nuitee
S
Silke
10
Gelungener Kurzurlaub 😎
Pros:

Wir kommen gerne immer wieder in dieses so angenehme Hotel !!!

2021-07-26 via Nuitee
V
Verified traveler
10
Nice hotel!
Pros:

Comfortable hotel. Great for a quick, one night stay.

2021-06-16 via Nuitee
V
Verified traveler
10
På familie besøg
Pros:

Vi havde 3 overnatninger.
Den lækreste morgenmad.
Hyggelige omgivelser.
Meget serviceminded.
Vi var super glade for opholdet og kommer helt sikkert igen til sommer.

2020-10-20 via Nuitee
F
Frank partner
8
Pros:

Schmales Zimmer mit Dachschräge im Kopfbereich, schmale Betten.
Toll ruhig, zum Garten gelegen, sehr umsichtiger Service.

2020-06-26 via Nuitee
L
Lene friends
10
Pros:

Dejligt venligt personale..rene omgivelser..dejlig morgen mad

2020-06-08 via Nuitee