The Nayland Hotel

Hotels
8 (5187 reviews)
132-134 Sussex Gardens , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Kid meals
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.58
Mixed sentiments noted regarding cleanliness; some reviews indicate clean rooms, but others mention issues like dirty facilities.
Service
9.05
Numerous reviews highlight helpful and friendly staff.
Location
9.09
Consistently praised for its central and convenient location near transport.
Room Quality
7.54
Several comments on room size being small or dated; some concerns about heating.
Amenities
8.07
Observed lack of certain amenities like a minibar and inadequate breakfast setup.
Value for Money
7.53
Mixed feelings regarding value; some mention good pricing, while others feel prices do not justify room quality.
Food and Beverage
7.08
Breakfast received criticism for lack of preparation and variety.
Overall Experience
8.05
Overall positive, with intentions to return, but noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:25

Property Description

Central Location and Easy Access

Located just a short stroll from Hyde Park, The Nayland hotel in Central London offers convenient access to Paddington's rail and Tube stations, making exploring the city a breeze.

Comfortable Accommodation with Modern Amenities

The 3-star accommodation features en suite rooms equipped with satellite TV, a safe, and a radio for your entertainment and security needs. Additionally, limited free parking is available on-site, ensuring a stress-free stay.

Proximity to Major Attractions and Transportation Hubs

With the Heathrow Express rail service nearby, guests can enjoy a quick 20-minute transfer to Heathrow Airport. Moreover, the vibrant West End, theatres, and shopping centers like Whiteleys are all within walking distance, promising a memorable London experience.

Book your stay at The Nayland hotel for a delightful and convenient London getaway.

Important information:

Card holder must be present at the hotel to make the payment. This is a safety and security measure.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 5187 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 7.08
Overall Experience: 8.05
E
Elisabetta • couple • it
8
Posizione ottima
Pros:

La struttura gode di una posizione comoda per girare la città.

Cons:

Nella mia camera il bagno era senza finestra e la ventola non funzionava.
Inoltre si sentivano alcuni rumori per i lavori di manutenzione della metro.

2026-04-11 • via Nuitee
C
Charles • couple • us
10
We were able to get a breakfast even without the time to enjoy it.joy it
Pros:

We had to eat on the run so we couldn't relax and enjoy the cold breakfast.The manager was particularly attentive to our needs, both coming and going.

Cons:

Neighborhood. Nothing but hotels and difficult to distinguish because it is not that different from all the others.

2026-04-11 • via Nuitee
G
Gustavo • family_with_children • uy
10
2026-04-11 • via Nuitee
• family_with_children • it
6
2026-04-11 • via Nuitee
G
Guzman • solo_traveller • nz
10
Pros:

Location!

2026-04-11 • via Nuitee
S
Silke • family_with_children • de
10
Pros:

Sehr Central gelegen. Nettes Personal, guter Service, sehr sauber. Angenehme Zeit.

2026-04-10 • via Nuitee
A
Ana Paula • solo_traveller • br
10
Pros:

Limpeza, funcionários atenciosos (Linda é uma gentileza só e faz jus ao nome) e a localização é otima

2026-04-10 • via Nuitee
G
Gessica • couple • it
8
2026-04-10 • via Nuitee
I
IVA74 • family_with_children • cr
9
Buena ubicación, cerca del metro
Pros:

La ubicación. Camas cómodas. La recepcionista muy amable y simpática. Lamentablemente no le pregunté el nombre, pero es la que nos recibió

Cons:

El espacio reducido de la habitación. Desayuno sencillo

2026-04-09 • via Nuitee
A
ANNE SOPHIE • family_with_children • fr
7
2026-04-09 • via Nuitee
D
Danielle • couple • gb
8
Great hotel in a great location near to Hyde Park and Paddington
Pros:

The location was great - really close to Paddington station and also Lancaster Gate, which is right next door to Hyde Park. So a great based for getting around London. We stayed in a double room and it was nice and clean with a lovely view outside the window. The staff were very friendly and the continental breakfast was very nice.

Cons:

The only thing was there was no kettle in the room but there is a 24hr service available in the reception area and that was great, so it didn’t really matter too much

2026-04-09 • via Nuitee
D
David • family_with_children • gb
8
Pros:

Friendly staff, good location, clean, excellent value for money.

Cons:

Room wasn't ready on time.

2026-04-09 • via Nuitee
I
Ilkay • solo_traveller • tr
7
London/Edinburgh - Two Girls
Pros:

Konumu harikaydı, çalışanlar Habib ve diğer ekibe yardımları için çok teşekkürler. Kahvaltı almamıza rağmen sonraki gün kahvaltı hediye ettiler

Cons:

Oda olanakları, çarşaf ve havluların lekesiz 100% beyaz olmasını beklersiniz ama bu kısımda maalesef beklentimizi karşılamadı. Yenisini isteyince hemen verdiler ama temizlik konusunda geliştirilmeye ihtiyaç var.

2026-04-09 • via Nuitee
B
Barbara • family_with_children • gb
5
Pros:

Helpful staff. Good location. Bathroom was clean.

Cons:

Room was crowded, bedding was stained, the room/windows and a lots other things needs a deep clean.

2026-04-09 • via Nuitee
J
jerome • family_with_children • fr
10
Agreable
Pros:

Literie confortable proche de la station paddington equipement presrnt

Cons:

smm

2026-04-09 • via Nuitee
P
PATRIZIA • family_with_children • it
10
2026-04-08 • via Nuitee
J
Jakub • couple • pl
3
Pros:

room service, location

Cons:

separate beds, cleanliness of floor, bathroom, and bed, old furniture, no duvet (had to use blankets)

2026-04-08 • via Nuitee
R
rachid • solo_traveller • fr
9
Pros:

Remarquable emplacement à tous points de vue. Hotel calme, et petit déjeuner copieux.

Cons:

Ras

2026-04-08 • via Nuitee
A
Anouar • solo_traveller • fr
8
Pros:

Very good staff service. Keep it up.

Cons:

View on scaffolding. Mattress not horizontal. Sometimes noisy because a waterpipe dripping.

2026-04-07 • via Nuitee
A
Alexandre • couple • br
6
Localização excelente, quarto bem pequeno
Pros:

Localização excelente !

Cons:

Quarto bem pequeno, até para duas pessoas

2026-04-07 • via Nuitee