Royal Cambridge Hotel

Hotels
6.9 (1745 reviews)
124 Sussex Gardens , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Pleasant staff
Cons:
Cleanliness issues
Small room size

Categories

Cleanliness
4.56
Numerous complaints regarding stains and bad odors in the rooms and bathrooms.
Service
9.03
Staff were pleasant and addressed issues promptly, but initial response to room problems was inadequate.
Location
9.07
Convenient location next to Hyde Park and city center.
Room Quality
5.52
Rooms were reported to be extremely small with ventilation and cleanliness issues.
Amenities
7.55
Basic amenities are available, but issues with room facilities diminished experience.
Value for Money
5.51
Quality of stay did not justify the price paid for the rooms.
Food and Beverage
6.56
No detailed reviews about food quality but mentioned proximity to halal restaurants.
Overall Experience
7.43
Overall mixed feelings due to issues with room and cleanliness overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:19

Property Description

Charming Victorian Townhouses
The Royal Cambridge, nestled within 2 Victorian townhouses, offers a quaint and charming stay just 400 meters from London Paddington Station.

Modern Amenities
Recently refurbished in 2014, the hotel presents rooms with contemporary features such as a flat-screen LED TV, direct-dial telephone, and tea/coffee making facilities. The private en-suite shower rooms are equipped with a Monsoon shower and heated towel rails for a luxurious experience.

Convenient Location
Situated near major attractions like the West End, Hyde Park, and Oxford Street, with easy access to Lancaster Gate London Underground Station only 600 meters away, The Royal Cambridge is the perfect base for exploring London.

Book your stay now at The Royal Cambridge for a delightful and convenient London experience!

Important information:

Please note the hotel does not accept American Express cards as payment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 4 years old to 15 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

6.9
Based on 1745 reviews
Cleanliness: 4.56
Service: 9.03
Location: 9.07
Room Quality: 5.52
Amenities: 7.55
Value for Money: 5.51
Food and Beverage: 6.56
Overall Experience: 7.43
S
Samuel solo_traveller gb
9
Pros:

The room was clean. The bathroom was modern. A giant window and a fan provided during the warm weather made it pleasant.

Cons:

The room was a bit small but we only used it for sleeping there and getting ready, it's not really a complaint though.

2026-07-18 via Nuitee
S
Soňa couple cz
7
2026-07-17 via Nuitee
I
Incline Cottage solo_traveller nz
8
Great value accommodation near Paddington Station.
Pros:

Great location near Paddington Station and good proximity to local attractions, pubs and restaurants.

Cons:

The room was small and cramped for three people but it did the job for a couple of nights. We stayed during the very hot weather in Jul 26 and the room has no air conditioning so it was very stuffy even with the window open. Fans were provided, however, which provided some comfort. The small TV didn't work, and there was no fridge, but wasn't a major problem.

2026-07-17 via Nuitee
C
Catherine Freestone solo_traveller gb
8
Great little hotel for the money
Pros:

The room was clean and comfortable.

Cons:

It was a little noisy as we had to have the windows open due to the heat. Not really the hotels fault. The ensuite was tiny, but we have stayed at this hotel before and the ensuite was larger in our previous room.

2026-07-17 via Nuitee
R
Rein extended_group nl
6
Voor een kort verblijf waarbij je bijna niet op je kamer bent, is het nog net acceptabel.
Pros:

De kamer was erg klein. Een bed en een kast. Badkamer buiten de kamer, erg ongemakkelijk.

Cons:

Zoals hierboven, een erg kleine kamer en de badkamer buiten de kamer.

2026-07-16 via Nuitee
R
Riyah extended_group gb
7
comfortable stay and nice staff.
Pros:

Location was great, Room was good enough for the price paid.

Cons:

The burning hot towel rail in the bathroom.

2026-07-16 via Nuitee
C
Charlotte couple gb
10
2026-07-13 via Nuitee
S
Sandra solo_traveller gb
7
2026-07-13 via Nuitee
D
Darren solo_traveller gb
6
Pros:

Location is close to Hyde Park and transport links

Cons:

I made a coffee in the room and the spoon had clearly been used to eat a yoghurt or similar. The inside of the cup also had yoghurt residue inside.
The room was very very hot and very uncomfortable. There was a fan which just circulated the hot air.

2026-07-13 via Nuitee
E
Ellis couple gb
7
Great location and very friendly staff, but facilities need a bit of work.
Pros:

The location was great for Hyde park festival and the hotel was easy to find. The parking isn’t great but we booked a space with JustPark so we had one reserved just up from the hotel.

Cons:

The floors is the room we’re all grubby and within the first hour of being in the room I had to change my socks as they were covered in dirt. This could be because of the windows being left open before we arrived, but didn’t feel very nice.
The double bed was very uncomfortable and mattress very thin.
No extra pillows in room and the ones on the bed were also very thin.

2026-07-13 via Nuitee
B
Bridget solo_traveller gb
9
Clean room, great location
Pros:

Nice clean room, great location . Air con fabulous .

Cons:

Communal staircases need refurbishing, fresh paintwork.

2026-07-13 via Nuitee
R
Reuben couple gb
8
Pros:

Very friendly staff and clean room

2026-07-12 via Nuitee
D
David couple gb
8
2026-07-12 via Nuitee
A
Adam couple gb
5
Alright, but not for more than a few days
Pros:

The location was great

Cons:

The shower didn’t drain properly, and there was no actual air conditioning in the room, only a standing fan. I had to leave my window open all night, and have the fan going 24/7

2026-07-12 via Nuitee
A
Albana Fortuna couple gb
4
No tan bien :(
Pros:

Estaba muy bien ubicado, llegamos fácil, la habitación tenia el tamaño adecuado para dos personas que solo pasarían la noche en la habitación. La cama era cómoda.

Cons:

La persona que nos hizo el check in no fue grosera pero tampoco amable, me tiró la tarjeta de entrada en el mostrador de mala manera y nos recibió diciendo "What?" (No así el de check out, que fue super amable), la habitación tenia un ventilador que con suerte tiraba aire, y en plena ola de calor se nos hizo imposible dormir, la habitación era un sauna y las toallas olían a ¿queso? ¿Doritos?

2026-07-11 via Nuitee
F
Fabienne extended_group dk
6
2026-07-10 via Nuitee
G
Grace extended_group gb
5
2026-07-10 via Nuitee
J
Janice couple au
8
We will certainly stay again
Pros:

It was convenient to everything and the price was good
Staff were pleasant and helpful

Cons:

No breakfasts
No aircon

2026-07-10 via Nuitee
M
Maria solo_traveller pt
9
2026-07-09 via Nuitee
V
Valerie solo_traveller us
5
A very tight space
Pros:

It did have airconditiong which was good, it was clean and the location was great.

Cons:

The room was so small that two people had to coordinate to move around. My husband and I are both under 5'5 and thin, and we barely fit in the shower. The elevator did not work however and we had to hike our luggage up and down the stairs.

2026-07-09 via Nuitee