Russel Court Hotel Bournemouth Central

The hotel is in need of a renovation, bathroom tiles off, toilet leaking. Our room was not serviced. There were no other facilities, food, drinks etc. The only positive thing was that the kind young man on reception went to a local shop for ice for our champagne.

Good

Great location close to the shops and the beach. Room was generally clean apart from a stain on the carpet and lipstick on the bathroom door

There were no staff during check-in hours and I had to wait for a while until someone showed up. The door of the room was easily jammed. I was once stuck in the bathroom and had to ask my friend to push the door from the other side to rescue me. The sink was clogged too.

It is an old hotel currently under refurbishment. Friendly staff are doing what they can to be helpful in a run down hotel. I would only revisit when it has been fully refurbished, which will take a while. The new owner was welcoming and enthusiastic about the job ahead of him. Very run down but beds clean and tea in the room. You get what you pay for, and it was very cheap. I wouldn't recommend the hotel unless you are watching your pennies. Good luck to the refurbishment.

Everything was fine manager and staff were nice

This is the worst place I’ve ever stayed in! The pictures on the website are nothing like what we experienced. It did not even feel safe to leave our belongings in the room when we went out or overnight. Please do not advertise this hotel on hotel.com it’s horrendous

Really enjoyed my stay,staff made me feel welcome and I’d happily return.Room very clean and comfortable

Onsite parking by the seafront, great value, close to amenities. Room was clean and large, hallways and corridors were messy leading to the room.

Staff was very kind and helpful, always available when needed

The staff is good. But the room faced the rubbish and dirty roofs (not at all like pictures) smoked under the windows, which is not at all acceptable to stay there with the children

Perfectly adequate spacious accommodation in an ideal spot very close to Bournemouth Beach. Friendly staff. £7.50 charge for parking per 24hrs. Very budget friendly.

We were told on arrival there were problems with our room but the hotel was full. No hot water. Room very hot with radiator on? Window would not open so no ventilation. There was a fan but it just circulated the hot air. No plugs in sink or bath. No TV been removed. Asked for glasses which staff got for us. Asked for an extra pillow twice never arrived. The receptionist offered to move us on our second day but we decided not to move. Great location but tired and dated. Staff pleasant and tried to help.

We enjoyed the view and the distance from the hotel to the beach. It was very convenient. The beds were comfy and the staff were very friendly and helpful as well. Overall we really enjoyed our trip and it was a pleasure booking this hotel.

This hotel is in an excellent location, 4-5 minutes from the beach and was the best priced hotel for a family on a very tight budget. The hotel has parking and there was plenty of space making arrival a stress free experience and it was even better to find out from the friendly reception staff, that if we were to pay for the parking using the code inside the hotel then the parking would be even cheaper than we thought. The hotel was definitely in need of renovation and a deep clean of the shared areas and hallways but this was made very clear in emails prior to our stay and we were happy with taking that as a small con against all the pros. Our room itself was lovely and clean and they provided everything we needed. We were delighted to see they had provided two fans for our quite hot third floor room as I've previously had an experience with a hotel very close by that was higher star and did not even provide that. There is a pool table free of charge near reception that the children enjoyed whilst waited for clouds to disappear and the staff were happy to provide as many tea, coffee and milks as we needed and we're big tea drinkers! Over all Russel Courts was a lovely hotel and for those who are on a tight budget and would love to give their children a seaside experience during the very experience school holidays, this is a great hotel. We would definitely visit again.

Lift was supper small. It said baby cot is available but it was not. Others is okay.

No food facilities and no bar, pretty basioc but it was ok, suited me.

Good series nice polit stuff

Booked & paid 2 months prior. On arrival advise our booking had been cancelled by them as over booked. No prior notification & not concern for putting it right. just kept saying they cancelled it as they overbooked, with no solution or compensation. Other hotels on the day were extortionate prices due last minute booking & events in the the area. Whilst we were trying to find alternative accommodation ourselves, another couple checked out a day early, which we overheard. It took us to suggest to the staff that they can get that room cleaned & we'll have that one. They then had to check to say we'd have to pay again as refund in progress but we'd have to wait 7 days for it. Then made out they were doing us a favor by saying we could have the room at the same rate we previously pay & not at the rate it was on the day, which was 4 times more. When we finally got into the room it was dirty, uncleaned toilet, no hot water, stained dirty carpets, no mattress protector. We would have been better off sleeping in the car or on the beach. Overall, a terrible experience & would never book again either at this hotel or through Expedia.

We booked 4 days before arrival and we had a 4 an half hour drive down to the hotel. When we arrive at the hotel, nobody was on the desk and there were signs saying lifts are broke, no food served an hotel was full. Had to walk into the kitchen to find 2 staff, who were cooking something. Thankfully no food was served cos the kitchen was disgusting, covered in grime and grease everywhere. Asked the fella was anyone going to check us in, he rang a manager an 10 minutes later someone turned up telling us the hotel was full and we were to be refunded as we had no room! Was told they text us, literally an hour before we arrived, which i didnt see anyway cos i was driving. No refund in the bank, so we argued with the manager who then rang somebody else. We were put on loudspeaker, then was told there is room for us. The rooms were not what we booked and were just horrible. The bar, which was closed, had some bloke asleep in there, an the next morning the lad on reception was having a joint in his PJs, complete an utter the scruffiest place I've ever stayed in!