Best Western Annesley House Hotel

Hotels
Best Western
9 (2374 reviews)
6 Newmarket Road , Norwich , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Garden
Laundry
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good breakfast
Cons:
Some rooms need updating
Parking charge

Categories

Cleanliness
8.83
Guests noted the hotel was clean and comfortable.
Service
9.3
Staff were frequently described as excellent and friendly.
Location
9.34
The hotel is ideally located for exploring Norwich.
Room Quality
8.29
Some rooms were reported as dated and needing upgrades.
Amenities
8.82
Standard quality for this hotel tier.
Value for Money
8.78
Guests felt the food quality was good for the price paid.
Food and Beverage
9.33
Breakfast was frequently highlighted as excellent.
Overall Experience
9.3
Overall, guests expressed high satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:09

Property Description

Historic Charm and Modern Comfort
Experience the blend of history and luxury at our Grade II listed Georgian buildings, lovingly maintained for over 31 years. Relax in our comfortable rooms upgraded to provide a high level of comfort, ensuring a homely stay.

Tranquil Oasis in the Heart of the City
Nestled in a picturesque tree-lined conservation area, our hotel offers 3 acres of landscaped gardens, providing a peaceful escape just a short walk from Norwich's vibrant city center. Enjoy the serene atmosphere and ample car parking facilities.

Personalized Hospitality
Owned and operated by David and Jill Reynolds, we pride ourselves on offering a warm and personalized welcome to all our guests. Let us make your stay memorable and book your tranquil retreat today.

Important information:

Please be aware if you are using a satellite navigation system to find the hotel, you must use the postcode NR2 2LA and the property number 6. If you use the hotel name you will be directed to an area 2 miles away.

The property is a Georgian building and therefore cannot offer disability access rooms. If you have special mobility needs, please advise so by using the Special Request Box when booking.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NWI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 2374 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
N
Noshis couple gb
8
We had a short stay this time and the hotel is cosy and welcoming.
Pros:

The location was ideal for us. Breakfast as good as evet

Cons:

Couldn't get the fan in the bathroom to work

2026-07-04 via Nuitee
K
Kim solo_traveller es
6
Norwich 2026
Pros:

Beautiful setting and gardens.

Cons:

Not as relaxed as it could have been, things closed early.

2026-07-03 via Nuitee
P
Paul couple gb
9
2026-07-03 via Nuitee
C
Catherine couple gb
9
Staff friendly/
Pros:

In extreme heat care had been taken for room to be cool - curtains closed/ fan on

2026-07-02 via Nuitee
L
Louise solo_traveller gb
8
2026-07-02 via Nuitee
J
James solo_traveller gb
9
Very convenient venue to meet up with friends in a relaxed & friendly venue
Pros:

The staff were very approachable & helpful. The breakfast choices good & well served and the venue was convenient.

Cons:

Aircon would have been good but the fan serviced.

2026-07-01 via Nuitee
S
Simon couple gb
10
Very nice
Pros:

Location to norwich town
Comfortable

Cons:

Nothing much

2026-07-01 via Nuitee
C
Christopher couple gb
10
We couldn't have asked for a better location for the city, and we thoroughly enjoyed our stay
Pros:

The room was excellent and the bed very comfortable. The garden surroundings and statuary are a real bonus, and all staff from the reception through to the gardener and the person serving breakfast performed what they did exemplarily, and with a friendly smile.

Cons:

My two reservations are first that the bath had a slippery surface and there was no mat to counter that. My second is so trivial it hardly counts, but there was no place to charge our phones

2026-07-01 via Nuitee
J
JANET couple gb
9
We’d definitely return.
Pros:

The only reason I haven’t given excellent for each category was purely weather related . Everything was perfect as far as we were able to experience. The care & politeness of staff + the decor of the restaurant & lounge extremely nice.

Cons:

it was a heatwave and our room…lovely as it was….was at the top of the coach block. As we went up the stairs the stair rail became distinctly warmer …hot air rises. We opened the windows and totally weather related, there was absolutely no breeze. We ‘slept’ on top of the bed linen and had the fan as close to us as possible. The room could have had a larger fan. Neither of us slept. We didn’t mention anything at the end of our stay.

2026-07-01 via Nuitee
G
Gary couple gb
9
Well worth a visit, a good hotel to stay.
Pros:

Close to town center, good car parking. Clean
and pleasant hotel.

Cons:

Clean, tidy. Friendly and efficient staff. Clean showers and comfortable beds. Nothing to complain about.

2026-06-30 via Nuitee
E
Edward couple gb
10
Great weekend in Norwich
Pros:

Excellent Customer Service

2026-06-30 via Nuitee
J
Jeanette solo_traveller gb
10
Pros:

The staff are friendly, courteous kind and professional. We enjoyed a delicious breakfast. The room was clean and well maintained. All of which made for a very comfortable stay.

2026-06-29 via Nuitee
J
Jeanette solo_traveller gb
10
2026-06-29 via Nuitee
M
Michael couple au
7
2026-06-29 via Nuitee
C
Chris couple gb
8
Overall enjoyable
Pros:

Most things, see below

Cons:

As I have some mobility issues, it was a little difficult climbing to room 14, and it was a little difficult opening the rather heavy door. Not hotels fault it was sooo hot, but the fan in our room was of little use and made for rather uncomfortable sleeping. Not sure you should be charging for car parking; should be included in price as I guess most guests would come by car.

2026-06-28 via Nuitee
B
Brian family_with_children gb
3
The romm was confortable
Pros:

The positioning of the hotel was excellent.

Cons:

It did not seem like a happy hotel but I maybe be wrong. Arrived late and the barman was so unhelpful. Everything seems trouble to him. The prices were also high. For the price we paid, I was expecting more.

2026-06-28 via Nuitee
J
Julie couple gb
5
Pros:

The staff were great. Location perfect

Cons:

We were in the coach house which was far to hot, no aircon & only 1 fan. Room was unbearable.
Breakfast disappointing. Coffee machine, burnt toast.

2026-06-28 via Nuitee
A
Andrew Fotheringham couple gb
7
A good option for a 2-3 night stay in Norwich
Pros:

Annesley House is in a good location within walking distance of Norwich town centre. The hotel has attractive grounds and offers parking for a reasonable fee of £6 a day. Despite the traffic, it was sufficiently set back from the road and was quiet at night. We stayed there during the recent heatwave and appreciated the high ceilings in our room, though the table fan in our room made little difference to the air flow. The room was a good size, with comfortable twin beds. The shower was over the bath, but worked well and had a rubber mat for safety. Breakfast was served in the light and airy conservatory and there was a good choice of continental and cooked options. We appreciated the friendly service from the server, Diana, when we came down in the morning.

Cons:

It would have been good to have had a small fridge in the room and a shaving point in the bathroom would also have been useful (the one behind the mirror had been taped over). The hotel has a dinner menu, but nothing available at other times in the day. I had to go to a nearby Tesco Express to get a sandwich.

2026-06-28 via Nuitee
K
Kay solo_traveller gb
9
Excellent, apart from the parking charge
Pros:

Friendly staff, excellent breakfast, and SO grateful for the fan in the bedroom on the hottest night of the year

Cons:

paying extra for parking

2026-06-27 via Nuitee
D
D couple gb
9
Great hotel, great location
Pros:

Had a fab time in Norwich, hotel was excellent

2026-06-27 via Nuitee