Cairndale Hotel & Spa

Hotels
7.7 (517 reviews)
English Street, Dumfries , Dumfries , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Quality breakfast
Cons:
Room size and condition
Additional spa fees
Issues with shower and bathroom

Categories

Cleanliness
7.53
Room cleanliness was noted as acceptable, although some rooms felt dated and dark.
Service
8.5
Staff received praise for their friendliness and helpfulness throughout the stay.
Location
8.54
Conveniently located close to the city centre, enhancing guest satisfaction.
Room Quality
6.99
Rooms were reported to be small and some were outdated, impacting overall impression.
Amenities
7.52
Spa access had additional fees which was unexpected, but the in-room jacuzzi was a plus.
Value for Money
6.98
Some guests felt the price was not justified due to room conditions and additional spa fees.
Food and Beverage
8.03
Breakfast was well-received, with quality and variety mentioned positively.
Overall Experience
7.5
Overall experiences were mixed, with some negative comments regarding room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-03 10:24

Property Description

Central Location in Dumfries
Cairndale Hotel is conveniently located in the heart of Dumfries, with popular entertainment venues just a short walk away.

Leisure Facilities and Dining Options
Guests can relax and unwind in the hotel's heated swimming pool, sauna, steam room, and well-equipped gym. Enjoy fine dining with an à la carte dinner menu at the restaurant or grab a bite at the Forum Cafe Bar.

Weekend Entertainment
Experience a lively atmosphere with regular weekend entertainment, including live music and themed events. From pianist performances to dinner dances, Cairndale Hotel offers a vibrant experience for guests.

Book your stay at Cairndale Hotel for a perfect blend of relaxation and entertainment.

Important information:

Please note that pets can be accommodated for an additional cost of 15 GBP per day.

A brand new destination Spa opened at the property in early July 2024. Spa access is not included in the price and requires a reservation. Please contact the Hotel directly.

86 bedrooms with attached bathroom and suites

All day service is available in the Lounge until 11pm.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 517 reviews
Cleanliness: 7.53
Service: 8.5
Location: 8.54
Room Quality: 6.99
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 8.03
Overall Experience: 7.5
R
Rattray • couple • gb
10
Pros:

Everything

Cons:

Nothing

2026-05-14 • via Nuitee
D
David • solo_traveller • gb
1
Never again - terrible experience for a very large sum of money
Pros:

Nothing

Cons:

The room size - very small
The decor - state of disrepair
The reception

2026-05-13 • via Nuitee
C
Chris • couple • fr
8
A great base for exploring this area
Pros:

Comfortable Old style hotel with everything needed. Also a bath which was very welcome
Nice restaurant albeit a bit expensive.

Cons:

Nothing although fridge would have been useful in the room

2026-05-11 • via Nuitee
N
Niall • couple • gb
10
2026-05-11 • via Nuitee
K
Keith • couple • gb
9
Nice location good hotel staff very pleasant
Pros:

Good breakfast

Cons:

Just I’ve had better but still good

2026-05-08 • via Nuitee
G
Gavin • couple • gb
9
Really enjoyed it
Pros:

The hotel was superb and the staff were great and the spa first class

Cons:

The food was ok but a little disappointing compared to the rest of the experience

2026-05-08 • via Nuitee
A
Alan • solo_traveller • gb
8
Pros:

everything

Cons:

nothing

2026-05-07 • via Nuitee
C
Clare • solo_traveller • gb
2
2026-05-07 • via Nuitee
C
Chris • couple • gb
8
As I have said a good stop off for travelling but felt the room even though a dog friendly room it could have been bette
Pros:

Good stop off travelling to highlands.

Cons:

We had a dog room and felt it was a little tired and carpet very stained, maybe other rooms better.

2026-05-07 • via Nuitee
S
Shona • family_with_children • gb
7
More transparency as what’s included when selecting room rate would be useful.
Pros:

Central location, public rooms all very clean and modern.
We were upgraded to a larger room even before we had asked.

Cons:

Room smelt of stale cigarette smoke. This was passed on at check out but felt it was dismissed.
Booked this hotel mainly due to it having the pool.
Only after booking are you informed that use of the pool is not included and costs an additional £50 per person for 2 hours!!!!!!!
I don’t expect use of treatments/ spa etc but any other hotel I’ve stayed in residents use the pool as free of charge part of their stay.

2026-05-05 • via Nuitee
A
Audrey • solo_traveller • gb
9
Had an overnight in the hotel. Unfortunately didn’t have enough enough time to try the spa. Was impressed by my room, br
Pros:

Booked a small cosy room but got a big queen size room. Best coffee I’ve ever had in a hotel bedroom

Cons:

Nothing

2026-05-04 • via Nuitee
K
Katie • solo_traveller • gb
10
2026-05-03 • via Nuitee
C
Connor • couple • gb
7
2026-05-02 • via Nuitee
K
Keith • extended_group • gb
9
Nice hotel in centre
2026-05-02 • via Nuitee
G
George • couple • gb
7
2026-04-29 • via Nuitee
A
Allan • solo_traveller • gb
9
2026-04-28 • via Nuitee
K
Karen • solo_traveller • gb
7
2026-04-26 • via Nuitee
W
William Whelan • solo_traveller • gb
4
Pros:

Restaurant

Cons:

The lift wasn't working when we arrived, and due to a physical health issue, we asked for a walk in shower ,and the alternative of the inoperative lift we had to struggle up 2 floors with luggage. The room was a shoebox, and I need of complete renovation .The hot water tap was dangerous and needed urgent attention

2026-04-25 • via Nuitee
G
Glen • couple • gb
10
2026-04-25 • via Nuitee
A
Annette • couple • gb
10
2026-04-20 • via Nuitee