Best Western Chiswick Palace & Suites London

Hotels
Best Western
8.2 (3715 reviews)
73 Chiswick High Road , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Noisy neighbors
Limited breakfast options
Outdated rooms

Categories

Cleanliness
7.84
Some reviews indicate cleanliness issues, especially with the basement room.
Service
9.31
Staff were frequently mentioned as friendly and helpful.
Location
9.35
Many reviews highlight the excellent location for traveling into London.
Room Quality
7.8
While some rooms were noted as outdated or problematic, others were described as clean and beautiful.
Amenities
7.33
Limited amenities mentioned, particularly regarding the breakfast offering.
Value for Money
8.29
The value for money category is average due to mixed experiences.
Food and Beverage
6.84
Continental breakfast lacked hot options, affecting the perceived value.
Overall Experience
8.81
Overall experience was generally positive despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:28

Property Description

Modern Rooms with Free Wi-Fi
Best Western Chiswick Palace offers elegant modern rooms with complimentary Wi-Fi, providing a comfortable stay for our guests. The private modern bathrooms and Freeview TV in each room ensure a relaxing experience during your visit.

Convenient Location in West London
Situated in Chiswick, just a 5-minute walk from Turnham Green Underground Station, our hotel offers easy access to central London with a 20-minute tube ride. Additionally, being a short drive from Heathrow Airport and close to major motorways, Best Western Chiswick Palace is a convenient choice for travelers.

Nearby Attractions and Amenities
Explore the nearby Kew Palace, located 2.5 miles away, or take advantage of the tea/coffee facilities and hairdryer in every room. With a prime location and modern amenities, Best Western Chiswick Palace & Suites London is the perfect choice for your stay.

Important information:

There is limited parking available and on a first-come, first-serve basis. Guests can reserve a parking space for arrival, for a surcharge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 12 per day.

Location

Guest Reviews

8.2
Based on 3715 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 7.33
Value for Money: 8.29
Food and Beverage: 6.84
Overall Experience: 8.81
D
Dina couple ch
9
gut
Pros:

Alles

Cons:

das Fernseher hat nicht funktioniert

2026-06-27 via Nuitee
K
Kanya couple in
7
2026-06-27 via Nuitee
T
Tonia solo_traveller au
10
2026-06-27 via Nuitee
J
joanna solo_traveller gb
9
Pros:

Always spotless.Staff efficient and welcoming.Rooms pristine.

2026-06-27 via Nuitee
G
Guido solo_traveller it
10
Breve gita a Londra tra musical teatri e locali
Pros:

L’hotel è in fase di importante rinnovamento. Noi abbiamo avuto una family room nell’ala rinnovata dotata di comodi letti, cucina con piastra a induzione frigo e microonde. Tutto elegante in una situazione molto tranquilla. La reception è come sempre molto gentile e disponibile . Conosciamo L’hotel per esserci stati più volte, anche usufruendo del parcheggio e negli anni e’ in costante miglioramento.

Cons:

Nulla

2026-06-26 via Nuitee
L
Louise solo_traveller gb
9
Great value for money if you are looking for a reliable stay
Pros:

Great value for money , very comfortable and lovely area! Had air conditioning which was very handy for warm days.

2026-06-26 via Nuitee
N
Nathanael solo_traveller gb
1
2026-06-26 via Nuitee
S
Stefano couple it
7
2026-06-25 via Nuitee
S
Serena couple it
6
Buono
Pros:

Personale molto gentile

Cons:

Mancanza di frigo piccolo

2026-06-25 via Nuitee
E
Elizabeth couple gb
7
It was okay
Pros:

Breakfast okay but there could have been more fresh fruit. Breakfast room quite ‘clinical’

Cons:

Our bedroom (504) was newly revamped but quite clinical and soulless.
The bathroom needed more shelves and a glass or glasses.
The towels were lovely!

2026-06-25 via Nuitee
B
Bart couple nl
7
Prima verblijf kijkend naar locatie.
Pros:

Locatie was voor onze verblijf en hetgeen we wilden doen (Ascot en Londen bezoeken) prima.

Cons:

Kamer was klein en hotel stond compleet in de steigers. Daardoor ook wat geluidsoverlast. Was handig geweest om dit even te melden.

2026-06-25 via Nuitee
N
Nieve extended_group gb
4
Building site
Pros:

-

Cons:

Scaffolding and building work going on at the time of our stay - woken 8am with building work - loud metal sheets clashing for 2-3 hours as work went on literally right outside our ground floor window.

2026-06-25 via Nuitee
I
Ivan Sartori couple br
10
hotel
Pros:

Otima localização, pertos de estações de metro e linha de onibus. Varios restaurantes e mercados proximos. Equipe de atendentes muito simpaticos e solicitos. Limpeza impecavel, otimas toalhas de banho. Voltarei com certeza

Cons:

Nada a declarar

2026-06-24 via Nuitee
M
Maurizio couple it
10
Rilassante in una parti di Londra non caotica. Ben servita dai servizi pubblici di trasporto
Pros:

La pulizia, lo staff , la tranquillità

2026-06-24 via Nuitee
A
AMR solo_traveller fr
8
Good experience
Pros:

Nice facilities in a nice neighborhood
Under renovation
It shall be even better
Air conditioned

Cons:

Access to the car park is extremely narrow

2026-06-24 via Nuitee
K
Katia couple it
10
Very good hotel!
Pros:

Staff friendly and helpful
Good breakfast
Location is great

Cons:

Everything was Perfect

2026-06-23 via Nuitee
S
Stephen couple gb
8
2026-06-23 via Nuitee
H
Helen solo_traveller gb
7
Brilliantly located hotel which will be lovely once all building/refurbishment works are completed.
Pros:

Brilliant location.
Recently refurbished room.
Spotlessly clean.

Cons:

Room was very small (particularly the bathroom) for a double size.
Mattress uncomfortable (obviously this is only a personal preference).
Building update works were taking place during our stay which meant the entire building was clad in scaffolding and there was a dusty atmosphere in the reception area. Obviously, this will disappear when the works are completed but it detracted from our stay and we were not informed about it prior to our arrival.

2026-06-22 via Nuitee
T
Tim couple gb
7
Good location, friendly staff
Pros:

Our room was newly renovated, comfy enough beds. Parking was easy (although does fill up very quickly on weekends).

Cons:

It didn’t help that we’re staying in a heatwave but our room (411) had two air conditioners. One wouldn’t switch on and the other blew room temp air. We didn’t realise until we got back to the room late at night so had to live with it.

2026-06-22 via Nuitee
A
Alessia solo_traveller it
10
2026-06-22 via Nuitee