Best Western Chiswick Palace & Suites London

Hotels
•
Best Western
8.2 (3513 reviews)
73 Chiswick High Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Noisy neighbors
Limited breakfast options
Outdated rooms

Categories

Cleanliness
7.84
Some reviews indicate cleanliness issues, especially with the basement room.
Service
9.31
Staff were frequently mentioned as friendly and helpful.
Location
9.35
Many reviews highlight the excellent location for traveling into London.
Room Quality
7.8
While some rooms were noted as outdated or problematic, others were described as clean and beautiful.
Amenities
7.33
Limited amenities mentioned, particularly regarding the breakfast offering.
Value for Money
8.29
The value for money category is average due to mixed experiences.
Food and Beverage
6.84
Continental breakfast lacked hot options, affecting the perceived value.
Overall Experience
8.81
Overall experience was generally positive despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:28

Property Description

Modern Rooms with Free Wi-Fi
Best Western Chiswick Palace offers elegant modern rooms with complimentary Wi-Fi, providing a comfortable stay for our guests. The private modern bathrooms and Freeview TV in each room ensure a relaxing experience during your visit.

Convenient Location in West London
Situated in Chiswick, just a 5-minute walk from Turnham Green Underground Station, our hotel offers easy access to central London with a 20-minute tube ride. Additionally, being a short drive from Heathrow Airport and close to major motorways, Best Western Chiswick Palace is a convenient choice for travelers.

Nearby Attractions and Amenities
Explore the nearby Kew Palace, located 2.5 miles away, or take advantage of the tea/coffee facilities and hairdryer in every room. With a prime location and modern amenities, Best Western Chiswick Palace & Suites London is the perfect choice for your stay.

Important information:

There is limited parking available and on a first-come, first-serve basis. Guests can reserve a parking space for arrival, for a surcharge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 12 per day.

Location

Guest Reviews

8.2
Based on 3513 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 7.33
Value for Money: 8.29
Food and Beverage: 6.84
Overall Experience: 8.81
J
jenny • couple • gb
9
Great value
Pros:

Excellent facilities and room. Lovely staff

2026-04-10 • via Nuitee
A
Anjali • family_with_children • au
9
2026-04-10 • via Nuitee
R
rodney • solo_traveller • gb
10
A good choice convenient to underground and plenty of shops
Pros:

Clean, comfortable and staff helpful

Cons:

Everything was ok

2026-04-10 • via Nuitee
B
Bei Bei • family_with_children • de
9
2026-04-10 • via Nuitee
D
Darren • couple • gb
8
Good location friendly reception and clean room.
Pros:

Good location once again with parking.

Cons:

It was a bit cheeky that despite most of the hotel was closed for refurbishment I was ‘allowed’ to book parking at additional cost. Would have been polite to have explained that it was highly unlikely that parking would need booking at this additional cost, so a little disappointed with that.

2026-04-09 • via Nuitee
R
Rob • family_with_children • gb
10
2026-04-09 • via Nuitee
M
Madalina • couple • de
10
I always come back to them ;)
Pros:

Amazing property! Our third time in London and our third time at Best Western Chiswick! The property was being renovated, therefore, we were upgraded to a bigger room without any extra fees. The rooms are clean, spatious and it has a really good location overall, in which youre away from the downtown hassle but still in close reach. The staff is also amazing, super kind and helpful, no matter the situation :)

Cons:

nothing not to like

2026-04-08 • via Nuitee
E
Endika • family_with_children • de
8
Pros:

Sehr neue und zauber Zimmer

2026-04-07 • via Nuitee
A
Anna • solo_traveller • fr
6
2026-04-07 • via Nuitee
A
Alessandro Castelli • extended_group • it
6
Pros:

Hotel carino e confortevole la camera (quadrupla)
Abbastanza comodo da la stazione della metropolitana ed immerso in quartiere davvero ben servito.
La camera era spaziosa e la pulizia buona

Cons:

Il bagno un po' piccolo per 4 persone
La colazione è stata servita in camera perchè alcune aree dell'hotel sono in manutenzione. Però in camera non c'è realmente posto per stare seduti a mangiare

2026-04-07 • via Nuitee
N
Natalia • couple • is
8
2026-04-06 • via Nuitee
J
Jurijs • family_with_children • gb
5
Pros:

Место расположение отеля

Cons:

Порванный пододеяльник, туалетная седения было все жёлтое противно на такой садится. Еда которую приносили в номер не соответствоволо тому что было заплочено!!Должен был быть полный завтрак. На сайте не было сказанно что буфет сейчас не работает. Иначе бы не платили за завтрок.

2026-04-06 • via Nuitee
P
paul • couple • gb
10
2026-04-04 • via Nuitee
K
Karen • couple • au
8
Pros:

Perfect location for getting into London, as well as exploring local neighbourhood. Parking felt secure, with CCTV at the property. Pleasant staff. Comfortable bed.

2026-04-03 • via Nuitee
S
Steven • solo_traveller • gb
9
2026-04-02 • via Nuitee
L
lindao679 • Family • Chester, Cheshire, England
4
shambles
Pros:

If you are planning to go to this hotel in the next few months, I wouldn't bother. there is scaffolding at the front of the hotel and it's a building site. You're hit by the smell of paint when you get through the rubble and hanging wires. There is no kitchen, no full English breakfast, as stated on the website, when we booked, with nice pictures of lovely looking omelettes etc. By way of compensation, we had a suite (a big room with a kitchenette) which apparently is now a suite, in another building we had to walk through the car park to get to. Good job it wasn't raining! when we complained about the lack of full English breakfast, they paid for us to go to a cafe across the road (a nice gesture, again, good job it wasn't raining). The staff were pleasant enough. If we had known the hotel was a building site, we would have cancelled and booked elsewhere. I have been compensated with a 1000 points on my account, I but in all fairness, and no disrespect meant to Premier Inns or similar chains, we thought we were at a more upmarket hotel and we weren't. I don't want points on an account I probably will never use, as it's put me off booking a Best Western, I would prefer some money back, but probably won't get!

2026-03-31 • via Tripadvisor
O
Oxana • couple • gb
10
Quiet and comfortable
Pros:

The room was bigger than I expected

Cons:

N/A

2026-03-31 • via Nuitee
A
Akhil • solo_traveller • gb
10
2026-03-29 • via Nuitee
H
Hannah • family_with_children • gb
7
Comfy
Pros:

Great location and we were in a spacious suite. Great facilities in the suite. Beds soft.

Cons:

No cooked breakfast and I missed how the hotel was split into different properties and work being carried out.

2026-03-29 • via Nuitee
S
Steven • solo_traveller • gb
9
2026-03-26 • via Nuitee