Best Western Corona

For £250 I would have expected more than a room that was not really up to the standard of a premier inn one.
Very average.
At 8.30 on the Saturday morning the cleaners started cleaning the rooms on the floor whilst talking loudly to each other from one end of the corridor to the other.
On check out the receptionist was told of the issue we had and said she would talk to the manger of the cleaners. However the damage had already been done.
Not a very relaxing break.

The hotel is nothing special but in a good location.

The reason I give it a low 2 star is due to the way their “bait and switch” tactics. And I said “tactics”, in plural.

I booked the room on the BW website, room only. While waiting for my turn to check in, another guest was checking out. There’s a lengthy discussion about a breakfast charge which the guest said he didn’t eat. I should have paid more attention to it but I unfortunately didn’t. But I did noticed the sign indicating a hefty charge for breakfast, which I thought to myself “that’s pretty expensive breakfast!”

During check-in, the front desk staff offered me “free breakfast” despite my not booked the room with the breakfast option (I don’t eat much at breakfast, just coffee and pastry). I thought that was a nice gesture. So I thanked her profusely and went up to my room. On the elevator and just about everywhere, there’re multiple signs on how much the breakfast was. I thought that was odd.

Imagine my surprise when at checkout, I was told I owed 3 breakfasts.

So we went on a long discussion on the “free offer” which the manager on duty said he couldn’t find any notes indicating such an offer on file. He then made another “offer”: “I will talk to my boss and see if he would agree to refund part of it given the misunderstanding”.

Guess what? You’re probably not surprise that no communication whatsoever on that second “offer” of refund were ever forthcoming!

In short, the hotel uses their overpriced breakfast as a bait and switch to extract additional income from the guests. Guests, in plural, as I witnessed the same drama playing out with another guest earlier. And they further make more “offer” of refund which they also failed to honor!

(Btw, the “breakfast buffet” was of mediocre standard. I definitely wouldn’t have bothered paying 16 pounds for. Could have gotten a lot better pastry and coffee for less than 10)

The hotel showed 4 stars AA outside but that was not reflected inside.
Room average, though clean.
En suite okay.
Minimal refreshments.
Net curtains need a wash and ironing. Carpet needs a clean too.
Receptionists were nice and helpful though and gave us a cup of tea when we were waiting to leave.
Suggest new seating in Reception area.
Lastly location was good.
Bars, restaurants and shops all around but hotel on quiet road.
You can get almost anywhere from the area, by bus or tube.
No 24 bus can get you to the hotel from Victoria Station if you don’t feel like walking.

The room is very small just enough for a solo traveler with one luggage. There was no fridge and no AC only fan so challenging in the summer. There was a heater for winter tho. The toilet is also very cramped. Its alright as long as you know what to expect. I was disappointed there was no fridge at least. It was clean and the cleaner comes every day. The location is amazing, very close to the train station and bus stops. Can walk to Westminster and Victoria Station.

Clean room

The rooms are TINY, old and definitely need some updating! The staff was SUPER friendly and kind!

It was easy, convenient, and all I needed!

On Saturday, September 13, 2025, while sightseeing in London, our room at the Corona Hotel (UK) was robbed of cash and jewelry. The room safe containing the cash and jewelry was removed in its entirety. There was no evidence of forced entry. We immediately notified the police and they came to our hotel room and filed a police report. We have heard nothing from the Hotel, Hotel Management or Best Western corporation

I had recently stayed 2 nights at this hotel for vacation. Something very unfortunate incident happened with me which we never expected to happen in hotel room. While using the bathroom, i just slided the shower door and it shattered and collapsed and fall apart and the glass pieces were all over me. I managed to come out of the bathroom somehow . Luckily i had slight minor cuts. I reported the incident at the reception asap and they offered us another room promptly. But such incidents should never happen, authorities should have proper maintenance and hazard and safety checks and think about guest safety.

Room was very small and no place to unpack clothes. It was very warm in the room at night even with fans running. It was nicely finished with nice tile in the bathroom and a new shower but bathroom was also very small. I did like the location which is on the bus line, and also about a 15 minute walk to Victoria Station. There are restaurants, pubs and stores close by. Area seemed safe and quiet at night. When I was looking for hotels in London seemed like a lot of reviewers noted small hotel rooms. So I think this is pretty normal. The front desk staff were friendly and helpful.

Comfortable

Small Room , way to hot. Avoid in summers definetly. Sink wont drain proper. Have to Flush toilet multiple times.

hotel was great for what we paid. Good location
I would not recommend for family of 4 for a long period of time. Rooms were European in size, bathroom was very small even by European standards. The staff were fabulous and super helpful.

Was there recently for 3 nights for work. I'll start with the good. Excellent location, which was main reason for booking. The staff were friendly and helpful. The bed was comfortable and the room very clean. Now the bad. I had a double room, but it was very small, as was the bathroom. The room was also very dated and basic. It did not have air conditioning, which was a BIG problem given how hot it was. The hotel also didn't have a restaurant (contrary to website) it only served breakfast. I was there 3 night's and it couldn't offer place to eat an evening meal...this is in residential area so proper restaurants a good 20 min walk away. This was a real issue.

Pleasure to stay here. Would do it again.

We were put in a room on the lower ground and were awoken by loud footsteps directly above our heads.

In lower ground room and very stuffy and warn, needed bedside fan on all night.
Shocked that staff would not accept a Scottish note when trying to pay for a bottle of water. Was looked at as if I had two heads.

This is nothing like a 4-star hotel. There are no extra facilities and no aircon. My room was small with a tiny bathroom and the fixtures were loose and far from new. The breakfast was also in a small room and was adequate, but again I've eaten better in 3-star places. The staff are pleasant enough, though difficult to find in the evening. The hotel is well-located, close to Pimlico tube station and the river.

Location was good and neighborhood quiet. Only real concern was the temperature in the suite. Too hot and no a/c. There was a fan but didn’t help a lot.

Clean but very basic. Thin duvet, tiny bathroom, very soft bed