The Craiglands Hotel, Sure Hotel Collection by Best Western

Unfriendly hotel staff, dated hotel furniture & very very uncomfortable beds. Would not recommend.

We stayed here in January 2025 and it was looking very tired. The updates are fabulous and it so much nicer. Great location. It sits right in the middle of the moors and Ilkley, with about a 10 minute walk to both or a 2 minute drive. On a hill though?

If you're staying in Ilkley, the Craiglands is your go to hotel. There's a lot still to like about the place. Reception is friendly, bar area is good and the place is clean. Go upstairs, not so much. The place looks tired with a lot of fading wooden door and old carpets. My room was fine, but again, it's old. It gives you the feel of how things were in the 80's and nobody has bothered to give the place an update.
Finish on a positive, the breakfast was good!!!

Much improved. Clean and smart
Look forward to staying again

Ideal for overnight stays

This hotel has such great potential and is just let down by it's age.

The beds were so comfortable, the rooms very roomy, but my gawd the rooms / hotel were cold.

We were planning on having dinner too, but due to a party would have needed to eat in the Bistro (cold). We sadly felt that the staff were too busy with the party catering, so took our chances elsewhere.

Personally I would love it if Best Western could align on their pet policies. We stayed the night before in another BW and paid £15 for our dog - here it was £25

Excellent location. Excellent staff. Good lighting in room and comfy bed. Really good breakfast. Good parking.

A comfortable stay in a very clean and spacious room. The area was quiet, and there was plenty of car parking space. The only problem we had was that there were no evening meals served during our stay which meant that we needed to go back into the town after a long Sunday of travelling.

A pleasant 2 nights stay with secure parking. Excellent service at reception

Good place to stay when in ilkley good value

I didn’t like walking over the very rough area of the car park, nor having to carry luggage up the outside steps leading to the entrance of the hotel.

Big Victorian hotel just outside the town centre but walkable in 10 minutes. Easy to get onto the moors behind the hotel as there’s a footpath near. Comfortable bed and brand new bathroom. Plenty of parking space.

Set in a lovely quiet place. Large carpark. Excellent breakfast and very friendly and helpful staff. Would recommend a stay here.

Overall good stay with the Craiglands, nice big car park and big capacity hotel with a relatively cost effective price for the area. Hotel decor and fittings are a little dated overall but by no means would I call it tatty or tired, that means lovely grand features amongst some things which feels like they could do with an update. Comfortableand clean stay. Staff were very friendly if a bit sparse during my stay. A large coach trip of East Asians happened to be staying at the same time I was there which didn't cause any real disruption to my visit except for not staying for dinner or breakfast, which I found easily a pretty short walk away (10 mins tops downhill to be in town - uphill to return if you were doing that and Ilkley is a bit hilly away from the centre being in the valley). Overall good stay, would stay again especially if price continues to be the differentiator Vs some of the more central options - I paid £90 for a night here when The Crescent in the town centre was asking £140-£150 - The Crescent is glorious but on a business trip I'm penny pinching!

Comfortable and spacious room. Friendly staff and dinner very good. Thank you

Renovated rooms with really nice bathrooms. Staff was also super helpful and friendly. Quiet room

A comfortable hotel, very clean, well located with good parking. Limited dining options.

Its a very good and pleasant hotel the rooms are very clean and tidy and well presented and i would recommend it to anyone wanting to stay in ilkley

The room was lovely and comfortable. The lady on reception was a little unhelpful but hey ho we all have bad days.

Quiet when we were there apart from noisy kitchen fans. Horrible car park, not sighnposted well from the road.
Lift worked. Old building well adapted.