Cromwell Hotel

Hotels
7.2 (2212 reviews)
141 Cromwell Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Fax/photocopying
Non-smoking throughout
Invoice provided
Key access
Key card access
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Good location
Convenient price
Cons:
Poor cleanliness
Unprofessional service

Categories

Cleanliness
4.03
Multiple reviews highlighted dirty rooms, unclean bathrooms, and ongoing cleanliness issues.
Service
7
There were issues with professionalism and response to complaints, indicating a below-average standard of service.
Location
9.04
Close proximity to public transport and good surroundings were consistently praised.
Room Quality
6.99
Mixed sentiments about room quality; some comments on size and setup were not favorable.
Amenities
8.02
Basic amenities present, but some aspects like cleanliness of linens detracted from the overall impression.
Value for Money
8.48
Given the location, the price is considered reasonable despite other shortcomings.
Food and Beverage
8.03
No specific comments about food and beverage services; assumed standard for hotel of this tier.
Overall Experience
6
Overall experience negatively affected by cleanliness and service issues despite location advantages.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:25

Property Description

Convenient Location in London's 'Theatreland'
Located in the heart of London's vibrant 'Theatreland', the Cromwell International Hotel offers a prime location for guests to explore the city. With a 24-hour front desk and multilingual staff, your needs are sure to be met promptly and efficiently.

Proximity to Major Attractions
Situated a short walk from renowned shopping destinations in Knightsbridge, our hotel provides easy access to iconic London landmarks. Within a 20-minute walk, guests can reach attractions such as the Science Museum, Natural History Museum, Royal Albert Hall, Hyde Park, and Olympia and Earl's Court exhibition halls.

Comfort and Convenience
At the Cromwell International Hotel, we prioritize the comfort of our guests. Enjoy the convenience of free WiFi in public areas, a lift for easy access, and a meeting room for any business needs. Book now for a memorable stay in London!

Important information:

A late check-in service is provided for a fee and is subject to availability.

Important Info: Property is under renovation from September 1st 2023 to November 30th 2023.

Please be informed that our hotel is currently undergoing renovations to enhance your overall experience. As a result, our elevator will be temporarily out of service for a brief period. We apologize for any inconvenience this may cause and kindly ask for your cooperation during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.2
Based on 2212 reviews
Cleanliness: 4.03
Service: 7
Location: 9.04
Room Quality: 6.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 6
S
Sabrina • solo_traveller • de
7
Pros:

Lage und die Mitarbeiter waren sehr freundlich und hilfsbereit

Cons:

Das Bad braucht eine Grundreinigung

2026-05-16 • via Nuitee
A
Anne • couple • fr
7
Correcte pour les prix de Londres
Pros:

Chambre plutôt spacieuse

Cons:

Bruit de l étage supérieur. Salle de bain avec pas mal de tartre sur le meuble et la baignoire

2026-05-16 • via Nuitee
F
Franck NISON • solo_traveller • fr
9
2026-05-16 • via Nuitee
M
Michelle • solo_traveller • gb
10
Pros:

Very Clean, convenient to facilities

2026-05-16 • via Nuitee
D
Daniel • couple • gb
6
2026-05-15 • via Nuitee
M
maelie • extended_group • fr
10
2026-05-15 • via Nuitee
E
Eleonora • couple • it
10
Pros:

la struttura è situata in un quartiere residenziale e perciò tranquillo, posizione perfetta per visitare la città

2026-05-15 • via Nuitee
A
Andrea • solo_traveller • hu
7
Tiszta, megfelelő néhány éjszakás tartózkodásra. A személyzet nagyon udvarias volt.
Pros:

Közel volt a metró, volt élelmiszerbolt a közelben (az út másik oldalán és egy másik kicsivel távolabb), sok étterem is volt a közelben.

Cons:

A szobám az 5. emeleten volt, de a lift csak a 4. emeletig ment fel. A lépcső az utolsó emeletig elég meredek volt.

2026-05-15 • via Nuitee
L
Léa • extended_group • fr
9
agréablement surprise
Pros:

Nous avons apprécié l’emplacement, les chambres très grandes et propres, le personnel.

Cons:

Les fenêtres sont du simple vitrage mais le bruit n’était pas spécialement fort alors que nous avions vu sur la rue.

2026-05-14 • via Nuitee
A
Anita • solo_traveller • ie
1
Room was very small, hotel overall was quite dirty. Could not stay there at all. No refund issued.
Pros:

Room was very small, not at all superior like what was advertised.

Cons:

Room and cleanliness of hotel was poor

2026-05-14 • via Nuitee
A
Alex • extended_group • ie
9
Pleasurable place to rest after a long day
Pros:

Could check in and out as you pleased, always someone at reception, lovely location

2026-05-14 • via Nuitee
M
Marion • couple • fr
6
2026-05-14 • via Nuitee
J
José Henrique • solo_traveller • pt
10
Excelente lugar e preço
Pros:

Localização excelente, perto do museu de história natural. O local é bem limpo e achei a cama muito confortável.

Cons:

Único ponto negativo é que dá pra ouvir barulho do corredor e dos quartos ao redor pela parede fina, mas não foi algo que gerou incomodo.

2026-05-14 • via Nuitee
C
CHRISTOS • extended_group • gr
8
2026-05-14 • via Nuitee
J
Jorge • extended_group • pt
5
Ok for a weekend, wouldn’t stay a week. Staff was really nice.
Pros:

The location is really good and they hold your luggage for you if you arrive early. Also the staff was really nice and really attentive, i really think that was the high point.

Cons:

The hotel looks a bit dated and it shows. The walls have tearings and crackings, the spyhole didn’t stay in place so we had to tape it to stay shut. Also, the cleaning of the room left a bit to be desired, you could see stains from previous stays, specially the sheets, they had noticeable marks. The bathroom was a bit deteriorated and the shower glass door didn’t properly function. The towel rack came off really easy, looking like a continuous problem that was tried to be fixed before. The walls are not amazing at sound proofing.

2026-05-14 • via Nuitee
D
Duncan • couple • gb
8
Pros:

Breakfast was not available, location fine.

Cons:

Quite satisfied.

2026-05-14 • via Nuitee
C
Clara • extended_group • fr
9
Très bonne
Pros:

Accueil sympa et endroit dans un beau quartier. La chambre était propre et bien équipée

Cons:

L'isolation n'est pas bonne, on entendait tout. Et lors de notre séjour malheureusement, nos voisins de chambre était pas de tout respecteaux, des nuissances sonnores à minuit voir plus tard étaient récurrentes

2026-05-14 • via Nuitee
D
David • solo_traveller • hr
3
Pros:

Lokacija

Cons:

Izuzetno prljav hotel, osoblje ljubazno. Lift prljav.

2026-05-14 • via Nuitee
K
Kunal • solo_traveller • gb
3
2026-05-14 • via Nuitee
S
Sara • extended_group • it
8
2026-05-14 • via Nuitee