Cromwell Hotel

Hotels
7.2 (1744 reviews)
141 Cromwell Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Fax/photocopying
Non-smoking throughout
Invoice provided
Key access
Key card access
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Good location
Convenient price
Cons:
Poor cleanliness
Unprofessional service

Categories

Cleanliness
4.03
Multiple reviews highlighted dirty rooms, unclean bathrooms, and ongoing cleanliness issues.
Service
7
There were issues with professionalism and response to complaints, indicating a below-average standard of service.
Location
9.04
Close proximity to public transport and good surroundings were consistently praised.
Room Quality
6.99
Mixed sentiments about room quality; some comments on size and setup were not favorable.
Amenities
8.02
Basic amenities present, but some aspects like cleanliness of linens detracted from the overall impression.
Value for Money
8.48
Given the location, the price is considered reasonable despite other shortcomings.
Food and Beverage
8.03
No specific comments about food and beverage services; assumed standard for hotel of this tier.
Overall Experience
6
Overall experience negatively affected by cleanliness and service issues despite location advantages.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:25

Property Description

Convenient Location in London's 'Theatreland'
Located in the heart of London's vibrant 'Theatreland', the Cromwell International Hotel offers a prime location for guests to explore the city. With a 24-hour front desk and multilingual staff, your needs are sure to be met promptly and efficiently.

Proximity to Major Attractions
Situated a short walk from renowned shopping destinations in Knightsbridge, our hotel provides easy access to iconic London landmarks. Within a 20-minute walk, guests can reach attractions such as the Science Museum, Natural History Museum, Royal Albert Hall, Hyde Park, and Olympia and Earl's Court exhibition halls.

Comfort and Convenience
At the Cromwell International Hotel, we prioritize the comfort of our guests. Enjoy the convenience of free WiFi in public areas, a lift for easy access, and a meeting room for any business needs. Book now for a memorable stay in London!

Important information:

A late check-in service is provided for a fee and is subject to availability.

Important Info: Property is under renovation from September 1st 2023 to November 30th 2023.

Please be informed that our hotel is currently undergoing renovations to enhance your overall experience. As a result, our elevator will be temporarily out of service for a brief period. We apologize for any inconvenience this may cause and kindly ask for your cooperation during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.2
Based on 1744 reviews
Cleanliness: 4.03
Service: 7
Location: 9.04
Room Quality: 6.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 6
P
Philipp • couple • at
3
Cons:

Stetiger Feueralarm im Zeitraum von 8 Nächten hat es 9 Feueralarme (fehlerhaft) gegeben. Sehr sehr unsauber und unhygienisch, Fenster nicht Wasserdicht (Zimmer 501).

2026-02-14 • via Nuitee
V
Val • family_with_children • gb
7
2026-02-14 • via Nuitee
S
shaun • solo_traveller • gb
8
I can recommend this hotel. I would certainly return
Pros:

Excellent value for money. Room only
Very friendly staff.
Brilliant location- 15 minutes walk from V and A and Kensington Palace.
Complimentary morning coffee

Cons:

Small tv and poor reception. I didn’t mind but some people like to watch the tv

2026-02-14 • via Nuitee
R
Ramiro German • solo_traveller • ar
8
2026-02-14 • via Nuitee
V
VASILEIOS • extended_group • gr
10
2026-02-14 • via Nuitee
A
Andrea Nicolle • couple • es
10
2026-02-14 • via Nuitee
A
Aneta • family_with_children • pl
8
2026-02-13 • via Nuitee
T
Tomáš • family_with_children • cz
8
2026-02-13 • via Nuitee
J
Jose Carlos • family_with_children • pe
8
2026-02-13 • via Nuitee
G
Guille • extended_group • es
6
Cons:

Había pelos en una de las camas

2026-02-12 • via Nuitee
J
Joana • solo_traveller • pt
7
Bom suficiente para o propósito. Só fiquei uma noite.
Pros:

Simpatia do staff e localização.

Cons:

O quarto era um cubículo e a cama era desconfortável. Ouve-se o barulho todo dos outros quartos.

2026-02-12 • via Nuitee
L
Lamia • couple • fr
8
Pros:

L’emplacement et la chambre

Cons:

Le bruit

2026-02-12 • via Nuitee
I
Inés • couple • es
8
2026-02-12 • via Nuitee
S
Sherin • solo_traveller • ae
2
2026-02-12 • via Nuitee
K
Krzysztof • family_with_children • pl
5
2026-02-11 • via Nuitee
J
Joel • couple • es
10
Increíble
Pros:

Simplemente todo inmejorable

2026-02-11 • via Nuitee
Z
ZAHIR • solo_traveller • dz
10
Pros:

Le personnel de l'accueil est exceptionnel
L'emplacement

Cons:

Pratiquement rien

2026-02-11 • via Nuitee
A
Angelina • solo_traveller • gb
8
Great location
Pros:

Spacious room, very clean , comfortable big bed

Cons:

Very cold , air conditioning not working

2026-02-11 • via Nuitee
D
Darragh • family_with_children • ie
9
2026-02-11 • via Nuitee
F
Ferrari • solo_traveller • it
8
Pros:

camera super piccola ottimo soggiorno personale davvero disponibile

2026-02-10 • via Nuitee