Cromwell Hotel

Hotels
7.2 (1744 reviews)
141 Cromwell Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Fax/photocopying
Non-smoking throughout
Invoice provided
Key access
Key card access
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Good location
Convenient price
Cons:
Poor cleanliness
Unprofessional service

Categories

Cleanliness
4.03
Multiple reviews highlighted dirty rooms, unclean bathrooms, and ongoing cleanliness issues.
Service
7
There were issues with professionalism and response to complaints, indicating a below-average standard of service.
Location
9.04
Close proximity to public transport and good surroundings were consistently praised.
Room Quality
6.99
Mixed sentiments about room quality; some comments on size and setup were not favorable.
Amenities
8.02
Basic amenities present, but some aspects like cleanliness of linens detracted from the overall impression.
Value for Money
8.48
Given the location, the price is considered reasonable despite other shortcomings.
Food and Beverage
8.03
No specific comments about food and beverage services; assumed standard for hotel of this tier.
Overall Experience
6
Overall experience negatively affected by cleanliness and service issues despite location advantages.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:25

Property Description

Convenient Location in London's 'Theatreland'
Located in the heart of London's vibrant 'Theatreland', the Cromwell International Hotel offers a prime location for guests to explore the city. With a 24-hour front desk and multilingual staff, your needs are sure to be met promptly and efficiently.

Proximity to Major Attractions
Situated a short walk from renowned shopping destinations in Knightsbridge, our hotel provides easy access to iconic London landmarks. Within a 20-minute walk, guests can reach attractions such as the Science Museum, Natural History Museum, Royal Albert Hall, Hyde Park, and Olympia and Earl's Court exhibition halls.

Comfort and Convenience
At the Cromwell International Hotel, we prioritize the comfort of our guests. Enjoy the convenience of free WiFi in public areas, a lift for easy access, and a meeting room for any business needs. Book now for a memorable stay in London!

Important information:

A late check-in service is provided for a fee and is subject to availability.

Important Info: Property is under renovation from September 1st 2023 to November 30th 2023.

Please be informed that our hotel is currently undergoing renovations to enhance your overall experience. As a result, our elevator will be temporarily out of service for a brief period. We apologize for any inconvenience this may cause and kindly ask for your cooperation during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.2
Based on 1744 reviews
Cleanliness: 4.03
Service: 7
Location: 9.04
Room Quality: 6.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 6
D
Deepak • couple • gb
10
Pros:

Good location, friendly and helpful staff, cleanliness of the room including whole hotel was so impressive that we will stay again when we’ll visit London next time

Cons:

None

2026-03-21 • via Nuitee
E
ERDOĞAN • couple • tr
10
Merkeze yakın ulaşımı kolay sevecen çalışanlar
Pros:

Konumu ve personelin yardımcı olması çok hoşumuza gitti. Tekrar Londra ya gelsek bu otelde kalmak isteriz.

Cons:

Yatak biraz sert ama sert yatak severler için problem değil ben sert sevdiğim için rahatça uyudum bir de odalarda ses çok geçiyor malasef zaten yatmadan yatmaya gidildiği için çok da problem olarak görmedik.

2026-03-21 • via Nuitee
A
Aytac • solo_traveller • tr
5
2026-03-21 • via Nuitee
A
Anne Marie Serena • solo_traveller • fr
8
Pros:

L'emplacement, la gentillesse du personnel

Cons:

Une chambre minuscule et obscure. Même pas un cintre 🤦‍♀️ pas d'armoire . J'ai dû laisser mes vêtements dans ma valise

2026-03-20 • via Nuitee
M
Michał • couple • pl
8
Pros:

Największym plusem tego noclegu jest lokalizacja oraz przemiła obsługa. Stacja metra znajduje się w promieniu 5min na pieszo, a sklep 2min. Proces meldowania i wymeldowania odbył się bez problemów. Codziennie pokój był sprzątany i dostawaliśmy czyste ręczniki. Nie było problemu by zostawić bagaż byśmy mogli jeszcze sobie pozwiedzać.

Cons:

Jedynym minusem był hałas. Odgłosy z drogi są dość wyraźnie słyszalne oraz jednej nocy ktoś akurat meldował się nad nami to brzmiało jakby prowadzony był remont o północy.

2026-03-20 • via Nuitee
J
Juan • couple • gb
1
Pros:

Great location, close to central London, well connected.

Cons:

The room was located right next to the kitchen, and as a result, it was filled with a strong smell of fried food and Indian spices.
I also requested an iron, but there was no ironing board available. When I asked how I was supposed to use the iron, I was told, “I will think about it,” and the staff member simply walked away.
Overall, the service was very unprofessional, and I would not recommend staying here.

2026-03-20 • via Nuitee
G
Giulia • family_with_children • it
8
Posizione super, comfort altrettanto
Pros:

Lo staff molto cordiale, la posizione (comoda alla metro a 7 minuti a piedi), hotel vicino a supermercati e ristoranti, abbastanza silenziosa la camera

Cons:

Il lavandino del bagno è molto piccolo, il bagno in generale potrebbe essere pratico se fosse un po' più grande (una persona non riesce ad uscire dalla doccia se l'altra è al lavandino).
Il letto per due persone era più piccolo di una misura classica matrimoniale.

2026-03-20 • via Nuitee
I
Islam Shahid • solo_traveller • gb
8
2026-03-20 • via Nuitee
L
Lisa • extended_group • it
3
Pros:

Metro a due passi dall’hotel

Cons:

Il livello di pulizia dell’hotel spiega il prezzo così basso. Ambiente molto sporco.

2026-03-19 • via Nuitee
C
Clarence • family_with_children • fr
6
2026-03-19 • via Nuitee
J
Jean Daniel • family_with_children • ch
8
2026-03-19 • via Nuitee
J
JOSE • extended_group • fr
6
2026-03-19 • via Nuitee
A
Ahmad • couple • lb
6
Its acceptable
Pros:

Its close to the underground
Near Resturant’s
Nice and helpful staff

Cons:

Its not clean at all

2026-03-19 • via Nuitee
M
Mark • solo_traveller • gb
8
Pros:

bed was massive and toilets were clean. It was quiet, and the staff were very eager to help, even at silly hours in the evening!

Cons:

wifi kept on dropping every 15 minutes during the night, and prompting re-entry of password. Quite annoying when just trying to browse the web and watch videos

2026-03-19 • via Nuitee
D
Demetrio • couple • it
1
weekend ruined, not possible to have a shower, no hot water
Cons:

no hot water and no warning on arrival, room dirty and bathroom filty, holiday completely ruined

2026-03-19 • via Nuitee
S
Selin • couple • tr
6
Cons:

Temizlik genel yapılmış, idare ederdi ama çok temizdi diyemem

2026-03-19 • via Nuitee
W
Wateridge • solo_traveller • gb
1
Cons:

The room was tiny

2026-03-18 • via Nuitee
Y
Yolanda • family_with_children • es
8
2026-03-18 • via Nuitee
M
Maria Luisa • couple • es
7
2026-03-18 • via Nuitee
A
Aya • family_with_children • my
10
2026-03-18 • via Nuitee