Children allowed

Facilities

Non-smoking rooms
Express check-in/check-out
Non-smoking throughout
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Contactless check-in/check-out
Property cleaned by professional cleaning companies
CCTV outside property
See all facilities

Review Highlights

Pros:
Good location
Comfortable bed
Cons:
Dirty rooms
Poor service
Not as advertised
Lack of amenities

Categories

Cleanliness
5.76
Numerous complaints about dirty rooms and inadequate cleaning.
Service
8.73
Limited staff availability and responsiveness to issues.
Location
10
Positive mentions of the good location in multiple reviews.
Room Quality
6.27
Complaints about separate toilets, lack of amenities, and poor room conditions.
Amenities
6.22
Lack of advertised amenities and poor bathroom facilities.
Value for Money
7.25
Overall feeling that the hotel did not provide value for what was charged.
Food and Beverage
9.81
Not mentioned in the reviews; assumed standard quality for this hotel tier.
Overall Experience
6.76
General dissatisfaction and disappointment expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:21

Property Description

Modern Rooms with Convenient Location
Located just a 5-minute walk from Marble Arch Tube Station, Griffin House Hotel offers modern rooms with satellite LCD TV. Wi-Fi is available throughout the hotel, ensuring you stay connected during your visit.

Prime Accessibility to Key Locations
Within a 10-minute walk from Paddington Station, with trains to Heathrow Airport taking only 20 minutes, Griffin House Hotel is a convenient choice. Explore Hyde Park just a 5-minute walk away, and indulge in shopping at Oxford Street, also just 5 minutes away.

Comfort and Convenience
The Chapter - Griffin House Hotel features bedrooms with modern decor and convenient ironing facilities. Relax in the en suite bathrooms equipped with a hairdryer, adding to your comfort during your stay.

Book your stay at Griffin House Hotel now for a memorable experience!

Important information:

Please note that this hotel has no elevator.

Special requests are not guaranteed until confirmed by the hotel. Please contact the hotel directly with any such requests.

The property cannot accept any UnionPay credit or debit cards.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 1585 reviews
Cleanliness: 5.76
Service: 8.73
Location: 10
Room Quality: 6.27
Amenities: 6.22
Value for Money: 7.25
Food and Beverage: 9.81
Overall Experience: 6.76
M
Marta • extended_group • it
8
Pros:

Camera pulita, bagno piccolo ma funzionale, zona ben servita da mezzi e vicinissima alla metro, ottimo rapporto qualità prezzo

2026-02-28 • via Nuitee
M
Martina • couple • it
10
Pros:

La posizione era ottima, lo staff sempre disponibile

2026-02-27 • via Nuitee
S
Severine • extended_group • es
10
2026-02-27 • via Nuitee
T
Tan • solo_traveller • tr
10
2026-02-26 • via Nuitee
H
Hans • family_with_children • nl
8
Prima
Pros:

Locatie

Cons:

Erg warm

2026-02-26 • via Nuitee
C
Celine • family_with_children • fr
7
Hôtel propre et confortable avec un excellent emplacement.
Pros:

L’emplacement et la propreté

Cons:

Il faisait chaud dans la chambre et nous ne pouvions pas baisser la température. Il y avait aussi des bruits (pas lié à la rue).

2026-02-26 • via Nuitee
N
Nicole • family_with_children • hr
7
Pros:

Dosta blizu vise razlicitih busnih stanica, lak ulazak i check-in u sobu, dobra komunikacija s domacinom. Unatoc miksanim recenzijama, rekla bih da je bilo okej. Najvise je pozitivna recencija jer je osoba s kojom sam komunicirala preko Whatsappa: Talal, bio/la jako pristojan/na, jako brzo odgovarao/la i jedan problemcic koji je jednu noc nastao odmah rijesio/la uz isprike. Prtl

Cons:

Nije kao na fotkama, barem ne onima koje su mi bile oznacene pri bukiranju smjestaja. Dosta udaljeno od metroa, koji je bio jedina opcija pri slijetanju u 23h, nekih 17 min hoda od postaje Paddington, medutim preko dana nema problema. Mozda glupa zamjerka, ali u sobi nigdje nije bilo smjestaja osim u kupaoni, pa je spremanje ujutro za dvije cure bilo hekticno i moralo biti planski poslozeno😅 Medutim, u usporedbi s ostalim negativnim recenzijama stvarno mislim da je okej, za tu cijenu može biti bolje (ispalo nas je oko 100e noc i to pola godine unaprijed rezervirano), a doslovno sve sto imas u sobi je krevet i mala kupaona. No, nije nam smetalo, samo napominjem

2026-02-25 • via Nuitee
G
gräns • extended_group • se
5
2026-02-25 • via Nuitee
N
Nour • couple • gb
7
2026-02-23 • via Nuitee
B
Benjamin • family_with_children • gb
9
2026-02-22 • via Nuitee
J
juan ezequiel • extended_group • ar
8
Bien por lo que se paga
Pros:

Facilidad de entrada y salida..bien conectado .

Cons:

La habitación es lo que te muestran en las fotos.. pero tendrían que mejorar las cortinas para que las habitaciones del frente no tengan tanta entrada de luz por la noche. Se dificulta dormir con los reflectores del frente

2026-02-22 • via Nuitee
A
Andrew • extended_group • mt
3
Disappointing
Pros:

The location is excellent and the hotel is very clean. However this is the only good thing about this hotel.

Cons:

We had no water for the first 3 days. So we couldn't even take a shower. There is no reception in the hotel, so you have to call them or text them. Most of the time they don't answer or ignore you. On the second day they sent someome to look into the water issue. First he told me as there are a lot of people washing at the same time. Then he told me I will see the pump. The guy disappeared and after texting and calling them several times, they told me it has been fixed. Nothing happened!!! Third day without water, third day of not showering!! After calling them a thousand times, they sent a plumber in the evening and It was partially "fixed" in the evening.

Lastly, there is no lift in the "hotel". We were given a room on the top floor. After walking around London, the last thing you would look forward is going up 50 flight of stairs.

2026-02-14 • via Nuitee
R
Rupert • solo_traveller • gb
9
2026-02-14 • via Nuitee
E
Ema • solo_traveller • ro
2
It's passable but it's not worth the money.
Pros:

The central location mainly.

Cons:

The single room does not offer a full private bathroom; only the shower and sink are located inside the room. To use the toilet, you have to go out into the hallway, which was not mentioned in the description. Additionally, the water pressure was very poor, and the water temperature was not warm enough, making it difficult to shower comfortably. The room was also quite noisy due to the building's timber frame structure and single-glazed windows.

I ordered room service, but the fish and chips were extremely oily, which was very disappointing. No staff in the premises and they also ask you for your ID on Whatsapp which is not very professional or safe.

2026-02-09 • via Nuitee
M
Martyna • couple • pl
8
2026-02-08 • via Nuitee
S
Sandra • couple • fr
7
Pros:

Bon emplacement, quartier calme.

Cons:

Le débit d'eau du robinet de la salle de bain était faible et l'eau chaude de la douche a chaque fois a mis 20min à arriver.

2026-01-31 • via Nuitee
B
Barney • couple • gb
3
Bad
Pros:

Location

Cons:

Arrived to no power to the room staff where unhelpful and proceeded to blame me for the electrical outage on my floor even tho later he said there was no power prior to me checking in

2026-01-30 • via Nuitee
L
Lorente García • couple • es
4
2026-01-29 • via Nuitee
P
Pavel • solo_traveller • fr
1
Cons:

Travel cancelled immediately after booking but the hotel still charged me full stay. Unacceptable

2026-01-29 • via Nuitee
D
Debora • extended_group • it
5
Va bene per 2 giorni
Pros:

Posizione
Cambio asciugamani
Camera più grande della media a Londra

Cons:

Il bagno è estremamente piccolo, non c’è neanche un ripiano per appoggiare le proprie cose.
Ho avuto bisogno dello staff per i dati del Wi-Fi , importante per chi viaggia, e fino al giorno dopo non ho ricevuto risposta oltre ad avere avuto delle indicazioni sbagliate.

2026-01-27 • via Nuitee