Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and stylish atmosphere
Good value for money
Cons:
Noise issues
Cleanliness concerns
Small room size

Categories

Cleanliness
7.5
Mixed reviews on cleanliness; some issues reported with bedbugs and poor room cleanliness.
Service
10
Staff received high praise for friendliness and helpfulness.
Location
9.5
Many reviews highlighted the hotel's excellent location, close to attractions.
Room Quality
8.5
Some guests found rooms small or noisy, but overall comfort was often noted.
Amenities
9
Amenities were generally well-rated, although some noted areas needing improvement.
Value for Money
9.5
Good value for money, especially for location in central areas.
Food and Beverage
8.5
Breakfast was praised but had some specific dietary issues.
Overall Experience
9.5
Overall positive experience despite some issues; majority would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:12

Property Description

Luxury Boutique Hotel in Stylish Marylebone

Designer Rooms and Modern Amenities
Step into luxury at the Sumner Hotel with designer furniture, modern art, and top-notch amenities. Each room boasts air conditioning, a flat-screen TV, and a private bathroom. Enjoy complimentary Wi-Fi, a mini fridge stocked with goodies, and elegant decor for a comfortable stay.

Delicious Buffet Breakfast and Cozy Lounge
Start your day right with a buffet breakfast featuring fresh fruits, cheeses, pastries, and cooked options. Unwind in the beautiful lounge with an original fireplace, timber floors, and a selection of drinks. The free guest computer is perfect for staying connected while traveling light.

Prime Location for Shopping and Sightseeing
Located in the heart of Marylebone, the Sumner Hotel is just minutes away from Hyde Park, Marble Arch, and Oxford Street. Explore nearby attractions like Madame Tussauds and indulge in fine dining or local cafes within walking distance. Book your stay now for a perfect blend of luxury and convenience at the Sumner Hotel.

Important information:

- A pre-authorization of GBP 1 will be placed on your card following booking.
- A further pre-authorization equal to 1 night’s stay will be placed on your card 7 days prior to arrival to validate the card.
- All Special Requests are subject to availability and additional charges may apply.
- Guest should tell about any allergies or special Breakfast requirements prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

9
Based on 1387 reviews
Cleanliness: 7.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9.5
K
KHALID • couple • sa
10
2026-08-08 • via Nuitee
C
Christine • couple • gb
10
Pros:

A lovely comfortable hotel situated very close to central London

2026-08-08 • via Nuitee
A
Amy • couple • us
9
Great and affordable stay!
Pros:

Accessible to the underground, clean room, and several helpful amenities. Breakfast was great too!

Cons:

Since it’s an older building, I was able to hear others upstairs pretty clearly. A sound machine fixed that though!

2026-08-08 • via Nuitee
S
Stephen • couple • gb
6
2026-08-06 • via Nuitee
A
ABASS • couple • sa
10
2026-08-06 • via Nuitee
Q
qingzhu • family_with_children • cn
5
干净，但窗户不能开，非常意外，很闷，只能靠空调，非常冷，感觉不舒服。
Pros:

地理位置满意

Cons:

预订页面没有介绍房间的窗户是不能打开的。

2026-08-06 • via Nuitee
L
Llinos • extended_group • gb
9
2026-08-04 • via Nuitee
K
Khaled • extended_group • kw
8
لا باس فيها عيبه وجود سلالم لازم تستحدمها للوصول للغرفة حتى مع وحود اصنصير
Pros:

كل شي جميل والموظفون ودودين والموقع جيد لكن عيبه الاصنصير تنزل منه تواجهك سلالم يعني احنا حظنا ماكان في شخص يشيل الشنط فاضطرينا نشيلها بنفسنا ونصعد السلالم

Cons:

وجود سلالم بعد الاصنصير مايفتح على المرر على طول يفتح على سلالم في كل دور فتضطر يا تصغد او تنزل سلالم عشان توصل لغرفتك

2026-08-03 • via Nuitee
C
Carole • couple • ca
9
très satisfaisant
Pros:

le calme, excellente localisation pour le métro et les bus

2026-08-02 • via Nuitee
P
Pilar • couple • es
8
2026-07-25 • via Nuitee
P
Pilar • couple • es
8
2026-07-25 • via Nuitee
L
Lynne • family_with_children • gb
9
Fantastic staff. Very welcoming
Pros:

Perfect for a concert in Hyde park

Cons:

Bedroom Furnishings a bit tired

2026-07-22 • via Nuitee
I
ISABEL • family_with_children • es
7
correcto pero decepcionante la falta de atención con la habitación solicitada.
Pros:

Habíamos solicitado una habitación en la planta de la calle y nos dieron una en el sótano. Habíamos solicitado ducha y era una bañera...
Ubicación muy buena
Desayuno correcto
Personal de recepción muy mejorable

Cons:

que no me dieron la habitación que había solicitado en la planta de la calle, desde la reserva que confirmé en abril.
Lo tenía confirmado por el chat de booking 2 veces. Pero no cumplieron

2026-07-21 • via Nuitee
W
Waleed • extended_group • qa
9
2026-07-19 • via Nuitee
K
Kieran • solo_traveller • gb
8
I could stay there again.
Pros:

Good location. Friendly staff.

Cons:

Room was very run down. Nice and clean tho.

Breakfast room was very warm. I got there late and the meat and cheese was sweating.

2026-07-19 • via Nuitee
L
Lamija • couple • at
7
Generally liked the hotel but I think for over 700€ for two nights it was too much, i didn’t like the breakfast at all.
Pros:

Fantastic location

Cons:

The bathroom , and that the room and kitchen was on the -1 floor

2026-07-17 • via Nuitee
R
Richard • solo_traveller • ch
1
Not a serious hotel.
Pros:

Nothing. I was locked out all night.

Cons:

They declared me a no show without notice (no attempt to call or email, nothing like that), and I spent the night without accommodation in London with laptop phone bags etc. I tried many times to call them from outside the property with no answer. I emailed them complaining about the deemed no show along them for an explanation and still await an answer (1-week later).

2026-07-16 • via Nuitee
K
Kelly • couple • us
9
2026-07-16 • via Nuitee
P
pauline • couple • gb
8
Good
Pros:

Excellent location

Cons:

No tv apart from Netflix etc

2026-07-15 • via Nuitee
C
Cheryl • couple • us
10
Great location and excellent room
Pros:

Great location near Marble Arch and Portman Square
Has been renovated into an exceptional boutique hotel

Cons:

Nothing!

2026-07-15 • via Nuitee