Hotel Restaurant Les Pins logis

Hotels
7.2 (123 reviews)
112 route de Strasbourg , Haguenau , fr

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly service
Good food
Convenient location
Comfortable bedding
Helpfulness of staff
Cons:
Cleanliness issues
Room discomfort
Noise problems
Need for updates

Categories

Cleanliness
5.78
Room had issues with cleanliness and maintenance, with complaints of a water pump noise preventing sleep.
Service
8.25
Service described as friendly and helpful in multiple reviews.
Location
7.79
Convenient location, close to the center, but some reviews indicate it could benefit from updates.
Room Quality
6.24
Mixed reviews about room quality with negative feedback on maintenance and comfort.
Amenities
6.77
Amenities were basic; some aspects need updating as per guest feedback.
Value for Money
7.23
Overall value perceived as good, especially considering the restaurant options.
Food and Beverage
8.28
Food and beverage quality consistently praised, particularly breakfast and restaurant dining.
Overall Experience
7.25
Guests reported a generally positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:22

Property Description

Forest Retreat Location
Citotel, a charming hotel-restaurant nestled on the forest's edge near Haguenau's city center, offers a serene escape in the Alsace region of France.

Modern Comforts
Guests can unwind in modern, well-appointed rooms featuring amenities like satellite TV, free Wi-Fi, and cozy bathrooms, ideal for a short visit or an overnight stay.

Gastronomic Delights
Indulge in traditional French cuisine and local specialties at the hotel's restaurant, boasting a delightful dining space and a spacious terrace surrounded by lush greenery.

Experience the allure of Citotel - book your stay now for a memorable retreat near the enchanting Haguenau Christmas Market!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: SXB

Location

Guest Reviews

7.2
Based on 123 reviews
Cleanliness: 5.78
Service: 8.25
Location: 7.79
Room Quality: 6.24
Amenities: 6.77
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 7.25
S
simonne • extended_group • fr
3
FAUDDRAIT AMELIORE BEAUCOUP
Pros:

L HOTEL ETAIT ASSEZ VETUSTE ET LES ANIMAUS DANS LE RESTAURANT N EST PAS CORRECT
EN PLUS LE PETIT DEJEUNER ETAIT TRES CHER ON DEBUT ILS NOUS DISAIT QUE CELA VARIER AVEC CE QU ON SE SERVAIT
PAS DE CLIMATIATION NI DE BOULLOIRE NI FRIGO POUR LE PRIX CELA N EST PAS CORRECT

Cons:

TOUT

2026-08-10 • via Nuitee
S
SophietjeB • solo_traveller • nl
4
Pros:

Het restaurant is uitstekend maar kan wel een opknapbeurt gebruiken.

Cons:

De locatie en ligging van de hotelkamer. Niet voor herhaling vatbaar.

2026-08-08 • via Nuitee
I
Isabelle • solo_traveller • fr
8
Pros:

Le côté familial et Nature

Cons:

Il manque peut être une clim dans les chambres

2026-07-18 • via Nuitee
M
Marie • solo_traveller • fr
10
Pros:

La chambre et l environnement très sympa Propre
Très bon restaurant et personnel au p'tit soin
On reviendra
Coin sympa pour notre p'tite chienne qui a pû gambader p'tite forêt et piscine municipale juste a coté

Cons:

Rien

2026-07-18 • via Nuitee
A
ALAIN • couple • fr
7
correct
Cons:

manque de ventilateur , nous avons demandé d'en avoir un , réponse oui avec un peu d'attente mais il n'est jamais venu !
par cette chaleur difficile de dormir

2026-07-13 • via Nuitee
F
florence • family_with_children • fr
3
Hôtellerie très très loin à la hauteur par rapport à la restauration.
Pros:

Le restaurant :
le repas très bons produits
la carte des vins
le personnels agréables et professionnels
belle terrasse
prix raisonnables

Cons:

hôtellerie :
Hôtel vétuste : robinetteries etc...
Pour info évité la chambre n°10 : 😒
Trop près du restaurant, forte lumière permanente la nuit sur la petite terrasse, bruit certainement les frigos de la cuisine.

2026-07-06 • via Nuitee
A
Ady • solo_traveller • gb
1
Pros:

Not the worst hotel I've ever stayed at but it's close
Rooms shabby.restaurant very expensive and not much choice so didn't eat there but I did have a drink 2 beers and 2 bottles of water 40 euro
More like a motel than a hotel
Avoid at all cost I'd rather sleep outside
If I gave it 1 out 10 I'd be being generous

Cons:

Everything

2026-06-28 • via Nuitee
A
Adam • solo_traveller • gb
10
A great dining experience that happens to have a nice place to sleep.
Pros:

The food at the restaurant was truly fantastic and prepared and presented expertly. Even if you don’t plan to stay, you should visit the restaurant.
The staff were fantastic going out of their way to accommodate my group during our stay. Everyone had a warm smile and it didn’t feel like the warmth was the normal artificial hospitality industry friendliness, everyone seemed to be genuinely happy and friendly.
The rooms were spacious and welcoming with great bath facilities. Beds were comfortable and even in the intense heat of the heatwave allowed for a great nights rest.
The most amazing

Cons:

I didn’t stay long enough.

2026-06-01 • via Nuitee
N
nathalie • couple • fr
8
Pros:

Le cadre ..la gentillesse du.personnel

Cons:

La salle ee bain viellotte et pas adapte aux perdonnes agees

2026-05-25 • via Nuitee
F
fabian • solo_traveller • ar
10
Pros:

Tranquilo para ir con vehículo muy amable la señora que nos atendió , muy lindo el desayunador restaurant

2026-05-19 • via Nuitee
A
Anne-Claude • couple • ch
6
2026-05-19 • via Nuitee
M
Maud • solo_traveller • be
8
2026-05-15 • via Nuitee
V
Valérie • couple • fr
7
Pros:

Personnel top. Restaurant top

Cons:

Au niveau de la douche c'était cassée 😱

2026-05-04 • via Nuitee
B
BEATRICE • couple • fr
7
Cons:

Salle de bains vétuste

2026-05-03 • via Nuitee
R
Rik • extended_group • nl
5
Cons:

Simple breakfast. Simple bed. Noise from garden.

2026-04-28 • via Nuitee
M
M.A • extended_group • de
3
Pros:

Frühstück ging so für den Preis zu teuer nur Brot und keine Brötchen.Etwas besseres erwartet.

Cons:

Das erste Zimmer was wir bekommen haben war sehr kalt muffigen Geruch und die Heizung ging nicht.Habe es der Chefin gesagt haben einen anderes Zimmer bekommen da ging wenigstens die Heizung. Klospülung funktioniert nicht Klodeckel alt . Tür zum verschieben defekt sowas habe ich noch nie erlebt.Einmal nie wieder.

2026-03-29 • via Nuitee
S
Sophie • family_with_children • fr
4
décue
Pros:

Localisation et petit dejeuner

Cons:

chambre trés vieillotte et avec une odeur de renfermé, déco trés dépassée, tache au plafond, lit avec du scotch, porte de la salle de bain qui ne tenait pas, prises qui ne fonctionnaient pas , etc.Vraiment une grande décéption pour nous

2026-03-09 • via Nuitee
O
ornella • solo_traveller • it
5
2026-01-29 • via Nuitee
M
MONIQUE • couple • ch
8
Pros:

Chambre confortable, hotel atypique chouette, pettit dej. agréable sur une terrasse ombragé dans la fôret

Cons:

Le seul bemole restaurant de l'hôtel ferme

2026-01-19 • via Nuitee
J
Juliane • couple • fr
10
Pros:

Le cadre est magnifique !!
La patronne aux petits soins pour ses clients et ses animaux

Cons:

Le bruit d'autres clients

2026-01-19 • via Nuitee