Hotel Restaurant Les Pins logis

Hotels
7.2 (107 reviews)
112 route de Strasbourg , Haguenau , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly service
Good food
Convenient location
Comfortable bedding
Helpfulness of staff
Cons:
Cleanliness issues
Room discomfort
Noise problems
Need for updates

Categories

Cleanliness
5.78
Room had issues with cleanliness and maintenance, with complaints of a water pump noise preventing sleep.
Service
8.25
Service described as friendly and helpful in multiple reviews.
Location
7.79
Convenient location, close to the center, but some reviews indicate it could benefit from updates.
Room Quality
6.24
Mixed reviews about room quality with negative feedback on maintenance and comfort.
Amenities
6.77
Amenities were basic; some aspects need updating as per guest feedback.
Value for Money
7.23
Overall value perceived as good, especially considering the restaurant options.
Food and Beverage
8.28
Food and beverage quality consistently praised, particularly breakfast and restaurant dining.
Overall Experience
7.25
Guests reported a generally positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:22

Property Description

Forest Retreat Location
Citotel, a charming hotel-restaurant nestled on the forest's edge near Haguenau's city center, offers a serene escape in the Alsace region of France.

Modern Comforts
Guests can unwind in modern, well-appointed rooms featuring amenities like satellite TV, free Wi-Fi, and cozy bathrooms, ideal for a short visit or an overnight stay.

Gastronomic Delights
Indulge in traditional French cuisine and local specialties at the hotel's restaurant, boasting a delightful dining space and a spacious terrace surrounded by lush greenery.

Experience the allure of Citotel - book your stay now for a memorable retreat near the enchanting Haguenau Christmas Market!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: SXB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for € 12 per person per night when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for € 15 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 107 reviews
Cleanliness: 5.78
Service: 8.25
Location: 7.79
Room Quality: 6.24
Amenities: 6.77
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 7.25
M
M.A • extended_group • de
3
Pros:

Frühstück ging so für den Preis zu teuer nur Brot und keine Brötchen.Etwas besseres erwartet.

Cons:

Das erste Zimmer was wir bekommen haben war sehr kalt muffigen Geruch und die Heizung ging nicht.Habe es der Chefin gesagt haben einen anderes Zimmer bekommen da ging wenigstens die Heizung. Klospülung funktioniert nicht Klodeckel alt . Tür zum verschieben defekt sowas habe ich noch nie erlebt.Einmal nie wieder.

2026-03-29 • via Nuitee
S
Sophie • family_with_children • fr
4
décue
Pros:

Localisation et petit dejeuner

Cons:

chambre trés vieillotte et avec une odeur de renfermé, déco trés dépassée, tache au plafond, lit avec du scotch, porte de la salle de bain qui ne tenait pas, prises qui ne fonctionnaient pas , etc.Vraiment une grande décéption pour nous

2026-03-09 • via Nuitee
O
ornella • solo_traveller • it
5
2026-01-29 • via Nuitee
M
MONIQUE • couple • ch
8
Pros:

Chambre confortable, hotel atypique chouette, pettit dej. agréable sur une terrasse ombragé dans la fôret

Cons:

Le seul bemole restaurant de l'hôtel ferme

2026-01-19 • via Nuitee
J
Juliane • couple • fr
10
Pros:

Le cadre est magnifique !!
La patronne aux petits soins pour ses clients et ses animaux

Cons:

Le bruit d'autres clients

2026-01-19 • via Nuitee
P
Pam • family_with_children • nl
7
Erg vriendelijk en prima tussenstop.
Pros:

Ontbijt was erg uitgebreid voor zo’n kleine locatie. De kamer (vooral de badkamer) stonk naar riool. Verder was het wel een gezellige kamer en het hotel zelf had ook sfeer.

Cons:

De hygiëne van de badkamer of iets maar in ieder geval was de geur echt onaangenaam.

2026-01-16 • via Nuitee
M
Martine • couple • be
4
2026-01-07 • via Nuitee
T
thierry • solo_traveller • fr
8
Pros:

Endroit où le client est présentcomme humain personnel à l écoute

2025-12-28 • via Nuitee
S
symeng • family_with_children • fr
3
Pros:

lit propre

Cons:

Le chauffage portatible qui était posé sur le mur de la salle de bain a tombé et a faillit touché ma femme, elle était choquée sur le coup.

2025-12-22 • via Nuitee
B
Byron • extended_group • fr
8
Pros:

Bien décoré et proximité du centre. Beau cadre.

Cons:

Restaurant cher et douche pas chaude la première nuit .

2025-12-22 • via Nuitee
C
cous • couple • fr
10
Pros:

L accueil, le repas ,exceptionnel

2025-12-06 • via Nuitee
P
Patrick • solo_traveller • fr
5
Moyen du au manque de chauffage
Pros:

Restaurent gourmet et service sympathique

Cons:

Chambre et salle de restaurant glacial

2025-11-19 • via Nuitee
B
BEAUJAULT • solo_traveller • fr
9
Super séjour
Pros:

Très bon Petit-déjeuner.

2025-11-04 • via Nuitee
P
Pieter • couple • nl
6
Pros:

Makkelijk snel bij snelweg zonder hinder van geluid

Cons:

Oud

2025-10-20 • via Nuitee
C
christine • couple • fr
9
2025-09-19 • via Nuitee
S
stephane • couple • fr
2
une phrase courte, zéro pointé
Cons:

Une pompe à eau qui tourne toute la nuit, impossible de dormir et même pas une réduction quand on la signalé
Inadmissible

2025-09-14 • via Nuitee
T
Torben • couple • dk
10
Værtinden og personalet var fantastisk søde
Pros:

Morgenmaden var god

Cons:

Alt kan jo være bedre, men vi var yderst tilfredse

2025-09-14 • via Nuitee
J
Jan • couple • be
8
Prima rustig verblijf met goed restaurant en goede ligging.
Pros:

Goed restaurant.Eigen parking.
Zeer behulpzame uitbaatster: maakte afspraak met garage voor ons bij autopanne.
Zeer rustige en ruime kamers.

Cons:

Alles wat nodig is,is er en is zeer proper.Maar bepaalde zaken in de kamer hebben dringend een update nodig:bad en kranen,radiatoren, enkel glas met barst.

2025-09-10 • via Nuitee
P
Peter • solo_traveller • gb
10
Classic Logis experience
Pros:

Old school character, great service, and delicious food in the restaurant in a relaxed atmosphere.

2025-09-08 • via Nuitee
J
Julio J • solo_traveller • es
7
Cons:

El restaurante estaba cerrado

2025-08-15 • via Nuitee