Mercure Castres L'Occitan

Hotels
•
Mercure
8.6 (384 reviews)
201 Avenue Charles de Gaulle , Castres , fr

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Comfortable rooms
Cons:
Cleanliness issues
Value for dining not meeting expectations

Categories

Cleanliness
8.18
Mixed reviews regarding cleanliness and the condition of towels and bathrooms.
Service
9.15
Many positive remarks about the attentive and friendly staff.
Location
8.69
Ideal location for business trips, with easy parking available.
Room Quality
8.64
Rooms are generally comfortable, with some complaints about maintenance.
Amenities
8.67
Pool and breakfast amenities were appreciated, despite some issues.
Value for Money
8.13
Some guests felt the dining options were overpriced compared to expectations.
Food and Beverage
8.68
Breakfast and dining received positive reviews, although some noted inconsistency.
Overall Experience
8.65
A generally positive stay with notable enjoyment attributed to staff and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:19

Property Description

Tranquil Surroundings and Modern Comforts

Luxurious Amenities

Convenient Location and Exceptional Service

To experience the perfect blend of relaxation and convenience, book your stay at L'Occitan today.

Important information:

Please note that if you plan on arriving after 18:00, please notify the property in advance. Contact details can be found on the booking confirmation.

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 384 reviews
Cleanliness: 8.18
Service: 9.15
Location: 8.69
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 8.65
G
goubert • solo_traveller • fr
10
2026-03-10 • via Nuitee
P
Philippe • couple • fr
10
2026-03-08 • via Nuitee
N
Nicolas • solo_traveller • fr
10
Pros:

Tout est de très bonne qualité, les équipements et le personnel.

Cons:

Je cherche encore.

2026-01-28 • via Nuitee
C
Chiarotto • couple • fr
10
Pros:

Super accueil hôtel très sympa 👍

Cons:

Personnel du matin devrait avoir le sourire avec les clients surtout au petit déjeuner 😡

2026-01-23 • via Nuitee
M
Manon • couple • gb
8
Très bon séjour!
Pros:

Très bon séjour, personnel et équipements très sympatiques et super petit déjeuner

2026-01-22 • via Nuitee
K
Kevin • extended_group • fr
8
Pros:

Le confort et la proximité

Cons:

La salle de bain

2026-01-19 • via Nuitee
S
Sylvia • couple • fr
8
Séjour Agréable
Pros:

Personnel très sympathique et professionnel
Chambre agréable donnant sur le jardin, bien insonorisée, couchage top

Cons:

Au niveau SDB, nettoyer plus en profondeur les joints de la douche, ou les refaire...

2026-01-19 • via Nuitee
C
christian • extended_group • fr
10
Très bien. Personnel charmant. Je recommande cet hôtel
2026-01-18 • via Nuitee
S
STEPHANIE • couple • fr
7
2026-01-15 • via Nuitee
O
Olivier • solo_traveller • fr
9
Top pour se reposer après le boulot
Pros:

Confortable, reposant, trésorier bon petit déjeuner, personnel très accueillant, surtout la dame du petit déjeuner 😁

2026-01-13 • via Nuitee
L
Laetitia • family_with_children • fr
10
2025-12-25 • via Nuitee
N
Nicolas • solo_traveller • fr
10
Pros:

Le confort et la gentillesse du personnel

Cons:

Rien...

2025-12-22 • via Nuitee
J
Julie • couple • gb
8
2025-12-10 • via Nuitee
G
Grégoire • solo_traveller • fr
10
2025-12-06 • via Nuitee
M
Martin • solo_traveller • cz
7
2025-11-28 • via Nuitee
J
Josephine • solo_traveller • fr
8
Très bien pour un voyage d’affaires
Pros:

Emplacement parfait et parking assez grand pour y trouver de la place même en fin de journée.
Le petit déjeuner est varié et le lit est très confortable.
Le seul petit point à améliorer serait la propreté et odeur des serviettes de bains … sinon pour le reste c’était très bien pour un voyage d’affaires

Cons:

Odeurs des serviettes et propreté de la salle de bain

2025-11-27 • via Nuitee
J
Justin • couple • fr
10
2025-11-23 • via Nuitee
C
Christophe • family_with_children • fr
9
2025-11-13 • via Nuitee
C
Christophe • couple • fr
9
Super
Pros:

Bon emplacement très bien

Cons:

Rien

2025-11-10 • via Nuitee
P
Philou Peters • extended_group • be
9
Un excellent séjour étape, à recommander..!!
Pros:

Un excellent hôtel avec une situation assez centrale et calme, disposant d'un parking privé.
Le restaurant ainsi que les petits déjeuners sont d'excellente qualité, à recommander.
Le personnel est très attentif et disponible, d'une grande gentillesse également.

Cons:

RAS

2025-11-01 • via Nuitee