Mercure Castres L'Occitan

Hotels
Mercure
8.6 (407 reviews)
201 Avenue Charles de Gaulle , Castres , fr

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Comfortable rooms
Cons:
Cleanliness issues
Value for dining not meeting expectations

Categories

Cleanliness
8.18
Mixed reviews regarding cleanliness and the condition of towels and bathrooms.
Service
9.15
Many positive remarks about the attentive and friendly staff.
Location
8.69
Ideal location for business trips, with easy parking available.
Room Quality
8.64
Rooms are generally comfortable, with some complaints about maintenance.
Amenities
8.67
Pool and breakfast amenities were appreciated, despite some issues.
Value for Money
8.13
Some guests felt the dining options were overpriced compared to expectations.
Food and Beverage
8.68
Breakfast and dining received positive reviews, although some noted inconsistency.
Overall Experience
8.65
A generally positive stay with notable enjoyment attributed to staff and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:19

Property Description

Tranquil Surroundings and Modern Comforts

Luxurious Amenities

Convenient Location and Exceptional Service

To experience the perfect blend of relaxation and convenience, book your stay at L'Occitan today.

Important information:

Please note that if you plan on arriving after 18:00, please notify the property in advance. Contact details can be found on the booking confirmation.

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 407 reviews
Cleanliness: 8.18
Service: 9.15
Location: 8.69
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 8.65
C
Charlotte couple gb
7
Good for a wedding stay but they should have offered something when the gym and pool were not working
Pros:

It was comfortable and the staff were lovely

Cons:

The gym and the pool were not working which is why we booked this specific hotel

2026-06-24 via Nuitee
S
SERGE solo_traveller fr
8
Pros:

Il y a deux parking dont un fermé et accessible par une rue derrière l’hôtel avec un accès pour les chambres qui sont loin de la réception. Literie confortable, climatisation efficace et silencieuse. Bon restaurant. Présence d’une piscine dont l’eau n’est pas froide mi juin.

Cons:

Une partie du parking devant l’hôtel n’est pas bitumé et caillouteux. La salle du petit déjeuner est petite pour y circuler. Les chambres dont le parking est derrière l’hôtel sont loin de la réception.

2026-06-20 via Nuitee
M
MARTINE solo_traveller fr
10
2026-06-20 via Nuitee
C
Cécile solo_traveller fr
8
Pros:

J'ai commandé à manger en room service, il a été un peu long à arriver mais je me suis régalée !
La chambre est impeccable et très confortable.
Un petit plus pour la TV sur laquelle on peut caster sa série préférée !

2026-06-18 via Nuitee
A
Andrew solo_traveller gb
10
Would love to come back
Pros:

Everything

Cons:

Air con was noisy, could only shut it off by asking reception to do it remotely

2026-06-17 via Nuitee
C
CHARPENTIER solo_traveller fr
10
2026-06-15 via Nuitee
B
bertrand solo_traveller fr
9
2026-06-15 via Nuitee
F
François solo_traveller fr
9
2026-06-10 via Nuitee
C
Christophe couple fr
6
2026-06-07 via Nuitee
F
François couple es
8
Pros:

El desayuno estaba muy bien con variedad y productos muy buenos. La camarera muy agradable y profesional.

Cons:

La lastima que el gimnasio estaba cerrado. Se tenia que pedir en recepción para que pongan el aire acondicionado fuera del horario previsto para que se ponga en marcha automáticamente. Pero todo el resto muy bien

2026-06-01 via Nuitee
K
Kolesnikova solo_traveller fr
8
Pros:

Le personnel est très bienveillant, le service est rapide et efficace

Cons:

Les chambres sont un peu fatiguées, l'équipement est assez vieux

2026-05-22 via Nuitee
D
Dutruch Cedric solo_traveller fr
10
Pros:

Super

Cons:

Le restaurant top

2026-05-10 via Nuitee
K
Kathleen couple ie
8
Would definitely recommend to stay here when in Castres!
Pros:

Location very good. 15 min easy stroll into the centre of town. Hotel was very clean, quiet, beds comfortable and shower was excellent. Onsite parking made it so easy. Staff were friendly and professional.

Cons:

Unfortunately the sauna was not working which was disappointing as it was the main reason I booked this hotel, but these things happen.

2026-05-07 via Nuitee
P
Patydot solo_traveller fr
10
Pros:

Très bien, y compris le restaurant.
Le personnel est adorable

2026-04-24 via Nuitee
S
Silvana solo_traveller es
5
Good food and clean
Pros:

The room was clean, and the staff was kind. There was plenty of space for parking.
The food has a good price/quality ratio.

Cons:

There was no shampoo in the flask; it was empty. During midnight, I tried to turn on the AC, but there was a message that I had to call to ask for it.
There was no option to close the curtains and leave the window mid-open.

2026-04-22 via Nuitee
M
Maeb couple fr
10
Extra
Pros:

La qualité de l’accueil, principalement avec du personnel, particulièrement souriant et chaleureux et présent. Des chambres parfaites, un design très sympathique et chaleureux. Nous y allons régulièrement et nous adorons cet hôtel au rapport qualité, prix impeccable que surtout, il ne change rien.

Cons:

Rien

2026-04-10 via Nuitee
A
Alicia extended_group uy
8
Buen alojamiento en Castres
Pros:

Prolijo y confortable

Cons:

Me bañé con agua fría

2026-04-09 via Nuitee
D
David solo_traveller es
9
Pros:

Hotel agradable cerca del centro de Castres pero con la posibilidad de aparcar gratis.
La habitación estaba bien y tenía buenas zonas comunes

2026-04-06 via Nuitee
M
Michel couple fr
9
Pros:

Bonne qualité et professionnalisme

Cons:

Rien

2026-04-06 via Nuitee
F
Fara couple es
9
2026-04-05 via Nuitee