Hotel Tourist House

Hotels
8.1 (1902 reviews)
Via Della Scala 1 , Florence , IT

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Concierge service
See all facilities

Review Highlights

Pros:
Excellent central location — very close to station and city center
Friendly, helpful and welcoming staff
Rooms generally clean and well maintained
Good air conditioning/ventilation in rooms
Quiet despite central location
Good value for money
Cons:
Hotel is dated/old and not recently renovated
Some rooms have odd split-level layouts and steep steps
A few very small or narrow bathrooms
Breakfast is adequate but could be improved/limited
No full 24-hour desk presence reported by some guests

Categories

Cleanliness
8.4
Multiple reviews explicitly state rooms are clean or 'exceptionally clean' and 'pulito'; overall cleanliness is a clear positive despite the hotel's older appearance.
Service
8.7
Numerous comments praising staff as helpful, welcoming and friendly (mentions of Cristina, 'very kind', 'staff gentile', 'prestatitiva e simpática'), supporting a strong service score.
Location
9
Consistently highlighted as excellent — near the station, city center and walking distance to main sights; central and quiet despite location.
Room Quality
7.4
Mixed feedback: several guests praise large, comfortable rooms, but multiple mentions of dated decor, odd layouts (split-level/servant's room), and some very small/narrow bathrooms reduce the score.
Amenities
7.6
Basic amenities reported (air conditioning, ceiling fans, luggage storage), generally functional but limited — not a modern, full-service set of amenities.
Value for Money
8.3
Guests repeatedly note good price-quality ratio and recommend the hotel; value is seen as a positive even when facilities are dated.
Food and Beverage
7.4
Breakfast described as 'good' or 'simple' and acceptable to most, but several comments suggest it could be improved or is small/limited.
Overall Experience
8
General sentiment is positive with many 'wonderful stay' and recommendation comments; the overall experience is good though tempered by dated rooms and a few layout/ bathroom issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:55

Property Description

Prime Location in Santa Maria Novella Square
Located in the heart of Florence, the Tourist House boasts a prime spot overlooking a historic church, offering a truly enchanting view.

Convenient Access to Florence's Attractions
Explore the city with ease as Florence's renowned churches, galleries, markets, and shops are all within a short stroll from the hotel. Additionally, the Santa Maria Novella train station is conveniently situated just a 6-minute walk away.

Exceptional Service and Amenities
Experience top-notch hospitality with the friendly and multilingual staff at Tourist House, always eager to assist you. Enjoy complimentary WiFi at the reception and the convenience of having your own keys for unrestricted access.

Book your stay at Tourist House now for an unforgettable Florence experience!

Important information:

Please note that full payment of the booked stay is due on arrival. This does not apply to nonrefundable rates.

If you expect to arrive outside reception opening hours, please inform the property in advance.

Please note that the property has no elevator, and may not be suitable for guests with limited mobility. Access is via 20 steps.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FLR

Location

Guest Reviews

8.1
Based on 1902 reviews
Cleanliness: 8.4
Service: 8.7
Location: 9
Room Quality: 7.4
Amenities: 7.6
Value for Money: 8.3
Food and Beverage: 7.4
Overall Experience: 8
M
miyawaki • solo_traveller • jp
8
2026-09-18 • via Nuitee
A
Asami • couple • jp
8
2026-09-18 • via Nuitee
C
chenjun • couple • cn
8
总体不错
Pros:

离火车站很近

Cons:

装修有些老

2026-09-16 • via Nuitee
K
Karen • solo_traveller • gb
10
2026-09-16 • via Nuitee
J
Jia • couple • cn
9
Pros:

地理位置的确很不错

Cons:

酒店就是少个电梯，行李箱很费劲搬动

2026-09-15 • via Nuitee
J
Johanna • couple • ar
7
2026-09-15 • via Nuitee
G
Gregory • solo_traveller • pe
7
2026-09-14 • via Nuitee
C
Caste-1972 • solo_traveller • it
10
2026-09-13 • via Nuitee
P
Pedro • solo_traveller • be
7
2026-09-13 • via Nuitee
R
remy • solo_traveller • fr
10
Pros:

L'accueil de Cristina

Cons:

Le petit déjeuner pourrait être amélioré, viennoiseries variées, pains variés, fromages.

2026-09-12 • via Nuitee
R
Ranalli • solo_traveller • ar
10
2026-09-11 • via Nuitee
F
Fernando • couple • gb
9
Great location great views.
Pros:

Great location. Staff very friendly. Room clean and nice and great views to the main street. Only downside was limited breakfast but still a nice place.

2026-09-11 • via Nuitee
M
Méndez • solo_traveller • it
3
Mala experiencia en "Hotel" Turistic house
Pros:

La persona que atiende, trata mal al yo no hablar italiano y comunicarme con mi celular dijo palabras mal educadas que creyó que yo no entendí, y los improperios si los entiendo, ademas el desayuno tiene cosas de mala calidad, el primer dia de limpieza me golpearon la puerta mientras yo estaba ahi para ir a limpiar y no limpiaron por ese motivo, mal... la señora muy mal educada y la cama es incomoda, almohadas gastadas, lámpara con enchufe suelto, no se duerme bien porque se escucha todo el ruido de la calle... no vale ese precio, la mitad del precio deberia costar... nunca mas iría y NO lo recomendaría, me senti mal y estafada.

Cons:

Casi nada me gustó dentro del hotel, ni el servicio, ni el desayuno ni la habitación, abusan donde uno es extranjera y al no hablar el idioma, uno se siente vulnerable al no poder reclamar. Solo la ubicacion me acomodo, pero he ido a muchos hoteles y por mucho menos hay excelente servicio y ubicacion.

2026-09-11 • via Nuitee
P
Pete • solo_traveller • gb
8
Perfect place for my short stay
Pros:

The room was a good size, the bed comfy, it had a little fridge, and AC. The location was great - near the station and many of the attractions.

Cons:

The breakfast was just ok

2026-09-10 • via Nuitee
L
Lucas • couple • nl
5
Cons:

Badkamer

2026-09-05 • via Nuitee
C
Carla • couple • fr
9
2026-09-04 • via Nuitee
M
Mulargia • couple • it
8
2026-09-04 • via Nuitee
M
Marc Michael • couple • at
8
2026-09-02 • via Nuitee
Z
ZEYNEP • couple • tr
8
Pros:

Odaların tasarımı çok güzeldi. Klima sorunsuz calışıyordu. Oda temizdi, düzenliydi.

Cons:

Otelin koridorlarında çok garip bir koku vardı, içeri girip çıkarken onu koklamak epey rahatsızlık verdi.

2026-09-01 • via Nuitee
F
Francesca • solo_traveller • it
8
Buon rapporto qualità prezzo.
Pros:

Ottima posizione, personale cortesissimo, struttura pulita.

Cons:

Il bagno piccolino e da ristrutturare.

2026-09-01 • via Nuitee