Hotel Tourist House

Hotels
8.1 (1876 reviews)
Via Della Scala 1 , Florence , it

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Concierge service
See all facilities

Review Highlights

Pros:
Excellent central location — very close to station and city center
Friendly, helpful and welcoming staff
Rooms generally clean and well maintained
Good air conditioning/ventilation in rooms
Quiet despite central location
Good value for money
Cons:
Hotel is dated/old and not recently renovated
Some rooms have odd split-level layouts and steep steps
A few very small or narrow bathrooms
Breakfast is adequate but could be improved/limited
No full 24-hour desk presence reported by some guests

Categories

Cleanliness
8.4
Multiple reviews explicitly state rooms are clean or 'exceptionally clean' and 'pulito'; overall cleanliness is a clear positive despite the hotel's older appearance.
Service
8.7
Numerous comments praising staff as helpful, welcoming and friendly (mentions of Cristina, 'very kind', 'staff gentile', 'prestatitiva e simpática'), supporting a strong service score.
Location
9
Consistently highlighted as excellent — near the station, city center and walking distance to main sights; central and quiet despite location.
Room Quality
7.4
Mixed feedback: several guests praise large, comfortable rooms, but multiple mentions of dated decor, odd layouts (split-level/servant's room), and some very small/narrow bathrooms reduce the score.
Amenities
7.6
Basic amenities reported (air conditioning, ceiling fans, luggage storage), generally functional but limited — not a modern, full-service set of amenities.
Value for Money
8.3
Guests repeatedly note good price-quality ratio and recommend the hotel; value is seen as a positive even when facilities are dated.
Food and Beverage
7.4
Breakfast described as 'good' or 'simple' and acceptable to most, but several comments suggest it could be improved or is small/limited.
Overall Experience
8
General sentiment is positive with many 'wonderful stay' and recommendation comments; the overall experience is good though tempered by dated rooms and a few layout/ bathroom issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:55

Property Description

Prime Location in Santa Maria Novella Square
Located in the heart of Florence, the Tourist House boasts a prime spot overlooking a historic church, offering a truly enchanting view.

Convenient Access to Florence's Attractions
Explore the city with ease as Florence's renowned churches, galleries, markets, and shops are all within a short stroll from the hotel. Additionally, the Santa Maria Novella train station is conveniently situated just a 6-minute walk away.

Exceptional Service and Amenities
Experience top-notch hospitality with the friendly and multilingual staff at Tourist House, always eager to assist you. Enjoy complimentary WiFi at the reception and the convenience of having your own keys for unrestricted access.

Book your stay at Tourist House now for an unforgettable Florence experience!

Important information:

Please note that full payment of the booked stay is due on arrival. This does not apply to nonrefundable rates.

If you expect to arrive outside reception opening hours, please inform the property in advance.

Please note that the property has no elevator, and may not be suitable for guests with limited mobility. Access is via 20 steps.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FLR

Location

Guest Reviews

8.1
Based on 1876 reviews
Cleanliness: 8.4
Service: 8.7
Location: 9
Room Quality: 7.4
Amenities: 7.6
Value for Money: 8.3
Food and Beverage: 7.4
Overall Experience: 8
K
Kaleigh • solo_traveller • us
10
I had a wonderful stay at Hotel Tourist House. I have recommended it to all my friends when traveling abroad. Will defin
Pros:

I liked how close to city center it was and how cool the rooms were kept.

Cons:

Nothing!

2026-08-08 • via Nuitee
M
Marc • family_with_children • br
9
Quarto confortável e tranquilo, muito bem localizado, com uma equipe muito prestativa e simpática
Pros:

Quarto confortável e tranquilo, muito bem localizado. Atendimento de uma equipe muito prestativa e simpática. O ar condicionado deu conta do calor que fazia.

Cons:

O café da manhã é bom mas podia ser melhor. Não foi um problema para mim, mas há dois lances de escada que precisam ser subidos com as malas para se chegar aos quartos.

2026-08-07 • via Nuitee
P
pierpaolo • family_with_children • it
8
2026-08-04 • via Nuitee
A
Ademir Rieger • solo_traveller • br
9
Pros:

Proximidade da estação e dos pontos turísticos.

2026-08-03 • via Nuitee
I
Irma • solo_traveller • de
8
Mitten in Florenz italienischen Flair genießen.
Pros:

Zentrale Lage, dennoch ruhig.

Cons:

Alles hat gepasst.

2026-08-02 • via Nuitee
A
Ariella • solo_traveller • it
9
Hotel comodo e pulito
Pros:

Un piccolo Hotel pulito ed accogliente. Pur trovandosi in piazza S. Maria Novella, quindi comodissimo per tutti gli spostamenti, è molto silenzioso. La nostra stanza era molto grande, con mobili in legno massiccio e letto grande e comodo. Colazione buona, dolce e salata, in un piccolo terrazzino interno.

2026-08-02 • via Nuitee
Çevik • family_with_children • tr
9
çok otantik ve güzel bir yer
Pros:

oda harika dizayn konforlu ve çok güzel konumuda tren istasyonuna çok yakın yürüme çok iyiydi

Cons:

beğenmedim bir yanı yok

2026-07-25 • via Nuitee
A
Amir • solo_traveller • ca
7
Pros:

Fantastic location. walking distance to everything!

Cons:

Like in the pictures, it's not a modern and renovated place. It's very old and dated.

2026-07-24 • via Nuitee
S
sonoda • solo_traveller • it
4
寝るだけなら問題ない！
Pros:

スタッフの方がとても親切でした。立地が最高に便利。

Cons:

仕方ないですが、古い。部屋でゆっくりはできない。

2026-07-23 • via Nuitee
İbrahim • couple • tr
10
Sorunsuz konaklama
Pros:

Konum çok iyiydi. Odalar eski ama bakımlı ve temiz. Erken gitmemize rağmen eşyalarımızı emanete bırakabildik. Fiyat kalite olarak gayet iyi bi hotel.

2026-07-22 • via Nuitee
A
AYDIN • family_with_children • tr
9
2026-07-21 • via Nuitee
K
Kiho • solo_traveller • jp
10
2026-07-21 • via Nuitee
C
cristinamaps • couple • it
8
Posizione centralissima, confortevole.
Pros:

Posizione centralissima e camera ampia. Staff gentile, e possibilità di deposito bagagli dopo il check out.
Camera fresca, provvista di pale a soffitto e aria condizionata.

2026-07-20 • via Nuitee
M
Moujahid • couple • ma
10
Wonderful Stay
Pros:

All was good, it was really near to everything
The staff was very welcoming and kind
My greetings to Cristina

2026-07-20 • via Nuitee
O
Osman • couple • tr
4
Öncelikle favladığımda ki fiyatı farklıydı tuttuğumda ki fiyatı yükselmişti tuttuktan sonra fiyatı tekrar düşürdüler . T
Pros:

Konumu iyiydi ama alternatifleri çoktu.

2026-07-19 • via Nuitee
T
Tracey • solo_traveller • nz
8
Pros:

Great location near the station, good air con. Lovely staff. Huge room. Exceptionally clean. Its dated but clean and perfectly lovely.

2026-07-19 • via Nuitee
P
Pella • solo_traveller • it
8
Pros:

Piacevole albergo a due passi dalla stazione di S.M.Novella e 5 minuti a piedi da piazza Duomo.
Staff gentile, stanze pulite e accoglienti. Si presenta esattamente come viene descritto.

Cons:

Nutta tutto bene. Se posso consiglio solo una mensola sotto lo specchio in bagno.⁰

2026-07-19 • via Nuitee
E
Emanuela • solo_traveller • it
9
Molto accogliente
Pros:

Posizione, camera molto bella.

Cons:

Colazione semplice ma per me bene, locale dove mangiare un po' piccolo. Ma c è una terrazzina carina, forse poteva essere preparata meglio.
La notte non c'è nessuno alla reception; c è un numero di emergenza.

2026-07-18 • via Nuitee
A
Arnab • family_with_children • es
7
Cons:

We booked 2 rooms. One of the rooms for 3 people had a very narrow and small toilet.

2026-07-18 • via Nuitee
A
annick • family_with_children • fr
8
2026-07-17 • via Nuitee