Crestfield Hotel

Hotels
8 (7433 reviews)
2-4 Crestfield Street , London , gb

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
No breakfast
Small rooms

Categories

Cleanliness
7.58
Many reviews mention cleanliness positively, but cleanliness issues were also raised, particularly regarding the hot water problem.
Service
9.05
Service received both positive and mixed feedback, with staff noted for their friendliness, but some inconsistency in handling issues.
Location
9.59
Consistently praised across multiple reviews for being centrally located and convenient.
Room Quality
7.04
Rooms were reported as small and some had significant issues, while others described them as adequate but old-fashioned.
Amenities
8.07
Basic amenities are provided, though the lack of breakfast was noted negatively.
Value for Money
8.53
Mentioned positively for the price point in relation to the location, but some inconsistencies in room quality were noted.
Food and Beverage
5.58
Lack of breakfast is a considerable downside for several guests, affecting overall satisfaction.
Overall Experience
8.55
Despite some drawbacks, many guests expressed a willingness to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:02

Property Description

Convenient Location
Located in central London, just steps away from King's Cross and St Pancras stations, the Crestfield Hotel offers easy access to transportation hubs for exploring the city and beyond.

Comfortable Accommodation
With well-equipped rooms including a TV, hairdryer, and en suite bathroom, the hotel provides a comfortable stay for guests at affordable rates.

Diverse Amenities
From Eurostar services to continental Europe to quick access to the London Underground network, the Crestfield Hotel caters to the diverse needs and budgets of all travelers.

Experience convenience, comfort, and quality service at the Crestfield Hotel. Book your stay now for a memorable London getaway.

Important information:

Please note that there is no elevator in this hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 7433 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.59
Room Quality: 7.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 5.58
Overall Experience: 8.55
D
Deb080465 • solo_traveller • gb
7
Pros:

We had an early departure on the Eurostar and the location of this hotel could not of been better, just across the road.
The staff were very friendly and courteous.
Rooms were very dated but clean, luckily we were on 2nd floor not in a basement room.

Cons:

The room was so hot we had to sleep with the window open, pillows need an upgrade they were very uncomfortable.
If you are not very mobile the very steep stairs would be unmanageable.

2026-05-16 • via Nuitee
A
Anastasia • couple • fr
10
2026-05-16 • via Nuitee
S
Scott • solo_traveller • us
8
2026-05-16 • via Nuitee
D
damien • extended_group • fr
8
Pros:

petit mais fonctionnel, avec check in online nous avons eu notre chambre à midi en arrivant du train.

2026-05-16 • via Nuitee
K
Katja • solo_traveller • gb
10
This will definitely become my new base in London
Pros:

Perfectly positioned just across the road from Kings Cross/St Pancras Station

Newly renovated property

Spotlessly clean

Super friendly and helpful receptionists both willingly helping me with my suitcase up/down the stairs

Cons:

Nothing

2026-05-15 • via Nuitee
G
Gillian • solo_traveller • gb
7
One night near Kings Cross
Pros:

Excellent location close to kings cross station but away from main road traffic noise. Friendly reception. Small but functional room. Good for a one night stop before travelling to Europe.

Cons:

Although the mattress was comfy, the twin beds were too small for people of 6 ft or more.

2026-05-15 • via Nuitee
J
J.H. • family_with_children • nl
8
Uitstekende basis voor bezoek aan London in vriendelijk en net hotel.
Pros:

Uitstekende locatie in rustige straat vlakbij King's Cross Station. Vriendelijk personeel 24/7 beschikbaar. Comfortabele kamers die iedere dag worden schoongemaakt. Alle voorzieningen behalve lift (voor ons geen probleem).
Er wordt geen ontbijt geserveerd, maar wij vonden vlakbij een geweldig alternatief bij Spagnoletti (5 min)/

Cons:

Geen opmerkingen. Het is een stadshotel dus kamers zijn niet groot, maar in dit geval zeer comfortabel.

2026-05-14 • via Nuitee
S
Shane • solo_traveller • gb
5
2026-05-14 • via Nuitee
S
Suzon • solo_traveller • fr
9
Pros:

L'emplacement

Cons:

La couverture n'était pas très large

2026-05-14 • via Nuitee
F
farouk • solo_traveller • fr
7
Pros:

The good: Perfect location, very kind and helpful staff, daily housekeeping with fresh coffee and water bottles every day. Surprisingly quiet considering the area and the construction work during my stay. The WiFi was reliable and there were plenty of power outlets, including USB ports and even European sockets.

Cons:

The bad: The room could really use a mini fridge. There were not enough towels and some basic amenities were missing, such as toothbrushes and slippers, only soap and shower gel were provided. The shower drain was clogged when I arrived, but the staff reacted quickly and it was fixed the next day.

2026-05-14 • via Nuitee
J
Jimmy • couple • us
4
Cons:

Steep stairs. We were booked at the 3rd floor. The hotel does not have a lift and the steps/stairs were very very steep. The man at the reception did not offer to assist us with our luggage.

2026-05-14 • via Nuitee
J
John • couple • us
9
Great staff and location, but room is a bit small.
Pros:

Staff were excellent. Good location.

Cons:

Room is a bit small for the price.

2026-05-14 • via Nuitee
S
Sarah • solo_traveller • gd
8
Cons:

Big construction site next door that is quite loud

2026-05-13 • via Nuitee
R
Richard • couple • be
9
2026-05-13 • via Nuitee
L
Louise • couple • gb
8
Quiet Room a good nights sleep
Pros:

Even though in the middle of London very quiet room, we slept well. Welcoming staff. Good location for onward travel. Nice Italian restaurant nearby too.

2026-05-13 • via Nuitee
L
Linda • couple • us
9
Gave us what we needed - clean, comfortable, safe, close to King's Cross and the gym
Pros:

We were looking for a clean room, close to King's Cross, safe, and relatively quiet. Oh, and close to an Anytime Fitness. This room fit the bill perfectly. The staff were delightful and very helpful. This was my first night in London after a transAtlantic flight so it was my "adjust" day and it worked out well. The beds were comfy and the "Quad room" gave us lots of room for the two of us to spread out.

Cons:

It was what I expected, but the carpet and finishings are basic. But I didn't expect anything fancy. The area is very pricey so I was glad to find something that wasn't outrageous. There was some construction on the building across the street but it wrapped up by 7PM and started about about 8AM.

2026-05-13 • via Nuitee
F
Fabienne • couple • fr
9
Pros:

Nous avons passé un excellent séjour de 4 jours
Le personnel est au petit soins , l’hôtel est propre et très bien placé .
Je recommande vivement cet endroit
Encore un grand merci au personnel pour avoir tout fait pour que nous ne manquions de rien .

2026-05-13 • via Nuitee
E
Evert-Jan • solo_traveller • nl
8
2026-05-13 • via Nuitee
P
PETER • solo_traveller • gb
3
Not recommending for solo travellers
Pros:

Location

Cons:

Small cramped room

2026-05-12 • via Nuitee
R
Richard • couple • us
2
Very disappointed.
Pros:

I booked the location because if it’s proximity to the train station.

Cons:

My wife and I have been traveling for seven weeks and have to say that this is the smallest room, including a cabin on a ferry. We were given a basement room, which had constant rumbling from the underground to traffic. There’s a lack of format for the shower, one hand towel and no shampoo. I’m very disappointed in the room and will never book here again.

2026-05-12 • via Nuitee