Carlton Hotel

Hotels
6.1 (6444 reviews)
Birkenhead Street , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Great location
Good service
Cons:
Noisy
Outdated rooms

Categories

Cleanliness
5.81
Clean but some reviews indicated issues with cleaning standards in bathrooms.
Service
7.28
Staff provided good service, particularly noted in a specific review.
Location
8.32
Great location close to transport and dining options.
Room Quality
5.27
Rooms are described as tired and in need of modernization.
Amenities
4.8
Basic amenities, with some lacking power sockets and modernity.
Value for Money
5.76
Decent for the location but many felt it did not justify the price.
Food and Beverage
5.81
No specific mention, assumed standard quality for hotel tier.
Overall Experience
5.78
Mixed feedback overall; good location but several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:22

Property Description

Central Location
The Carlton Hotel is conveniently situated next to Kings Cross Station and St Pancras Station, making it an ideal choice for travelers looking to explore central London. With popular attractions like The British Library, Oxford Street, and Covent Garden just a short distance away, guests can easily immerse themselves in the vibrant city life.

Comfortable Accommodation
The well-equipped rooms at The Carlton Hotel offer a comfortable stay with amenities such as a TV, tea/coffee facilities, and private shower rooms. Guests can also request hairdryers and ironing facilities from the reception, ensuring a hassle-free experience during their stay.

Convenient Services
From friendly customer service to luggage storage and a 24-hour reception, The Carlton Hotel ensures that guests' needs are met promptly and efficiently. With free Wi-Fi internet and easy access to London airports via Kings Cross Station, guests can enjoy a convenient and pleasant stay at our hotel.

Book your stay at The Carlton Hotel for a memorable and hassle-free experience in central London.

Important information:

Please note most rooms are accessible by elevator and some by stairs only.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.1
Based on 6444 reviews
Cleanliness: 5.81
Service: 7.28
Location: 8.32
Room Quality: 5.27
Amenities: 4.8
Value for Money: 5.76
Food and Beverage: 5.81
Overall Experience: 5.78
B
Burlison • family_with_children • gb
8
Excellent value for money and nowhere near as bad as some other reviews suggest.
Pros:

Excellent location and we had one of the quiet rooms round the side so no problem with noise.

2026-05-16 • via Nuitee
S
Sandy • solo_traveller • nz
6
Pros:

Location from train station

Cons:

Noise and lack of power plugs

2026-05-16 • via Nuitee
M
Manuela • family_with_children • it
6
2026-05-16 • via Nuitee
A
Andrew • solo_traveller • gb
1
2026-05-16 • via Nuitee
D
Dorota • extended_group • pl
8
Polecam, dobry stosunek jakości do ceny.
Pros:

Byłam już drugi raz w tym hotelu i się nie zawiodłam . Personel bardzo pomocny i uprzejmy.
Łóżka wygodne, było czysto, czasem dało się znaleść kurz pod łóżkiem ale ogólnie ok. Polecam, dobry stosunek jakości do ceny :)
Lokalizacja to ogromny plus, blisko do stacji metro kings cross i do sklepów!

Cons:

Okna są nie szczelne, czuć od nich zimno i chałas zza okna, słabo leciała woda.

2026-05-16 • via Nuitee
D
Dipesh • couple • gb
1
Pros:

Location was good.

Cons:

We stayed there for 2nights. The old lady at the reception was very arrogant and rude while check in.
Room was not cleaned on next day. Shower area was too small and congested. Drinking water tap was above the wash basin in toilet, which is not hygienic at all. It was not so good experience.

2026-05-16 • via Nuitee
C
Chris • couple • gb
6
No frills, clean, quiet, comfortable and great location.
2026-05-16 • via Nuitee
A
AMANDA • solo_traveller • gb
3
2026-05-16 • via Nuitee
J
Jimena Guadalupe • family_with_children • ar
7
Pros:

La ubicación es excelente

Cons:

Muy chica la habitación.

2026-05-16 • via Nuitee
S
Samantha • solo_traveller • gb
6
Good location
Pros:

Great location close to Kings Cross, staff all friendly.

Cons:

Very noisy, very basic room.

2026-05-15 • via Nuitee
A
Ann • solo_traveller • gb
9
2026-05-15 • via Nuitee
W
Waldson • couple • fr
7
Pratique mais pas confortable !
Pros:

La localisation

Cons:

Le lit très mou et pas confortable du tout et les meubles dans la chambre en mauvais état.

2026-05-15 • via Nuitee
S
Scott • solo_traveller • gb
8
I booked it due to the price. The facilities were more than adequate and I had no complaints.
Pros:

I booked it due to the price. The facilities were more than adequate and I had no complaints.

2026-05-15 • via Nuitee
A
Angelo Luigi • solo_traveller • it
8
2026-05-15 • via Nuitee
P
Pashel • solo_traveller • au
8
Comfortable, excellent location and good value for money.
Pros:

The hotel has great location just across the street from King's Cross Station. The room was clean, comfortable and secure. I was impressed that room had its own fridge, and that tea and coffee were provided. Also provided were towels and bars of soap.

Cons:

The internal walkways to the room are narrow with short flights of stairs (up and down) and reduced headroom in places, making it difficult to navigate - especially with a large suitcase. I was disappointed to see no shampoo provided in the room.

2026-05-14 • via Nuitee
L
Lara • couple • au
6
It’s a step up from a hostel.
Pros:

Great location close to King’s Cross station

Cons:

Difficulty getting to room, very narrow corridor, heavy doors, no hairdryer. Light in the bathroom on a short timer, showering in the dark.

2026-05-14 • via Nuitee
N
Nigel • couple • gb
5
Pros:

Good location and very cheap but very basic. The room was very clean but the shower head needs replacing. Staff were friendly and helpful

2026-05-14 • via Nuitee
Z
Zara • solo_traveller • au
2
Pros:

The location

Cons:

The customer service, and the gaps in my window because it kept me awake all night from the sirens and other city noises.

2026-05-14 • via Nuitee
L
Lavinia • solo_traveller • gb
10
Pros:

Price and location excellent!
Clean room and fresh bedding!
Great value for money!
And there is a lift!

2026-05-13 • via Nuitee
M
Mark • solo_traveller • cy
1
Keep the faith
Pros:

Nothing. Awful

Cons:

Everything

2026-05-13 • via Nuitee