Carlton Hotel

Hotels
6.1 (6976 reviews)
Birkenhead Street , London , gb
+44 20 7837 6655

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Fax/photocopying
Non-smoking throughout

Review Highlights

Pros:
Great location
Good service
Cons:
Noisy
Outdated rooms

Categories

Cleanliness
5.81
Clean but some reviews indicated issues with cleaning standards in bathrooms.
Service
7.28
Staff provided good service, particularly noted in a specific review.
Location
8.32
Great location close to transport and dining options.
Room Quality
5.27
Rooms are described as tired and in need of modernization.
Amenities
4.8
Basic amenities, with some lacking power sockets and modernity.
Value for Money
5.76
Decent for the location but many felt it did not justify the price.
Food and Beverage
5.81
No specific mention, assumed standard quality for hotel tier.
Overall Experience
5.78
Mixed feedback overall; good location but several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:22

Property Description

Central Location
The Carlton Hotel is conveniently situated next to Kings Cross Station and St Pancras Station, making it an ideal choice for travelers looking to explore central London. With popular attractions like The British Library, Oxford Street, and Covent Garden just a short distance away, guests can easily immerse themselves in the vibrant city life.

Comfortable Accommodation
The well-equipped rooms at The Carlton Hotel offer a comfortable stay with amenities such as a TV, tea/coffee facilities, and private shower rooms. Guests can also request hairdryers and ironing facilities from the reception, ensuring a hassle-free experience during their stay.

Convenient Services
From friendly customer service to luggage storage and a 24-hour reception, The Carlton Hotel ensures that guests' needs are met promptly and efficiently. With free Wi-Fi internet and easy access to London airports via Kings Cross Station, guests can enjoy a convenient and pleasant stay at our hotel.

Book your stay at The Carlton Hotel for a memorable and hassle-free experience in central London.

Important information:

Please note most rooms are accessible by elevator and some by stairs only.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

6.1
Based on 6976 reviews
Cleanliness: 5.81
Service: 7.28
Location: 8.32
Room Quality: 5.27
Amenities: 4.8
Value for Money: 5.76
Food and Beverage: 5.81
Overall Experience: 5.78
J
Jane • family_with_children • gb
4
Good location, lift not working, too many stairs
Pros:

Perfect location for Train station

Cons:

Tiny corridors, rooms squashed into small space. Lift not working, 3 flights of stairs

2026-08-29 • via Nuitee
P
papi • solo_traveller • it
6
Pros:

The location

Cons:

Nothing in particular was bad

2026-08-29 • via Nuitee
E
Eileen • couple • gb
6
2026-08-29 • via Nuitee
M
MOHAMMED • solo_traveller • tt
4
Pros:

Location

Cons:

The size of room and washroom was very small.

2026-08-28 • via Nuitee
K
kevin • solo_traveller • gb
6
It was ok
Pros:

For where it's located ,and it's London prices can't complain about it to be fair

Cons:

Location could be better

2026-08-28 • via Nuitee
A
Augusto • solo_traveller • es
1
2026-08-28 • via Nuitee
C
Carrie • solo_traveller • gb
6
2026-08-28 • via Nuitee
X
Xavier • extended_group • es
5
Cons:

No te Aire Condicionat i està en un barri molt sorollòs, prop d'una estació...

2026-08-28 • via Nuitee
E
Erlinda • family_with_children • it
1
2026-08-27 • via Nuitee
P
Pamela • solo_traveller • gb
1
Pros:

Location

Cons:

Poor maintenance, lift broke, whole place tired and needs refurbishment

2026-08-27 • via Nuitee
N
NEKANE • solo_traveller • es
7
Pros:

La ubicación

Cons:

Habitación poco espaciosa

2026-08-27 • via Nuitee
K
Konrad • solo_traveller • pl
5
A central base to do things in London. Nothing more.
Pros:

Location.

Cons:

The tiny room. The tiny toilet. The tiny stairs.

2026-08-27 • via Nuitee
A
Alis Massimo • family_with_children • it
10
Posizione eccellente, Hotel a buon prezzo!
Pros:

La posizione eccellente a due passi dalla metro King's Cross, la stanza e il bagno datati ma pulitissimi.
Abbiamo alloggiato 4 giorni e ogni giorno venivano a sistemarci la stanza e cambiarci asciugamani.
Vicino ci sono tanti locali per fare colazione e mangiare.

Cons:

un po di scale da fare

2026-08-27 • via Nuitee
B
Bruna • couple • br
2
2026-08-27 • via Nuitee
G
GEMMA • couple • gb
3
Very expensive for what it is! The only good thing was location
Pros:

The staff were friendly

Cons:

Everything else! No toiletries, everything in room was broken, tiny; uncomfortable

2026-08-27 • via Nuitee
J
Jane Louise • solo_traveller • gb
5
Pros:

Compfy bed and hot water. Towels good size.

Cons:

No Loo roll holder. No air-conditioning,noisey as no double glazing,lift out of order, chipped furniture.

2026-08-27 • via Nuitee
B
Brendan • solo_traveller • gb
8
Preferred Property
Pros:

Location and overall met my expectations

Cons:

Nothng

2026-08-26 • via Nuitee
A
Andrew • solo_traveller • gb
5
2026-08-26 • via Nuitee
M
Markus • family_with_children • de
7
2026-08-26 • via Nuitee
K
kumaar • solo_traveller • gb
8
2026-08-26 • via Nuitee