Carlton Hotel

Hotels
6.1 (6169 reviews)
Birkenhead Street , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Great location
Good service
Cons:
Noisy
Outdated rooms

Categories

Cleanliness
5.81
Clean but some reviews indicated issues with cleaning standards in bathrooms.
Service
7.28
Staff provided good service, particularly noted in a specific review.
Location
8.32
Great location close to transport and dining options.
Room Quality
5.27
Rooms are described as tired and in need of modernization.
Amenities
4.8
Basic amenities, with some lacking power sockets and modernity.
Value for Money
5.76
Decent for the location but many felt it did not justify the price.
Food and Beverage
5.81
No specific mention, assumed standard quality for hotel tier.
Overall Experience
5.78
Mixed feedback overall; good location but several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:22

Property Description

Central Location
The Carlton Hotel is conveniently situated next to Kings Cross Station and St Pancras Station, making it an ideal choice for travelers looking to explore central London. With popular attractions like The British Library, Oxford Street, and Covent Garden just a short distance away, guests can easily immerse themselves in the vibrant city life.

Comfortable Accommodation
The well-equipped rooms at The Carlton Hotel offer a comfortable stay with amenities such as a TV, tea/coffee facilities, and private shower rooms. Guests can also request hairdryers and ironing facilities from the reception, ensuring a hassle-free experience during their stay.

Convenient Services
From friendly customer service to luggage storage and a 24-hour reception, The Carlton Hotel ensures that guests' needs are met promptly and efficiently. With free Wi-Fi internet and easy access to London airports via Kings Cross Station, guests can enjoy a convenient and pleasant stay at our hotel.

Book your stay at The Carlton Hotel for a memorable and hassle-free experience in central London.

Important information:

Please note most rooms are accessible by elevator and some by stairs only.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.1
Based on 6169 reviews
Cleanliness: 5.81
Service: 7.28
Location: 8.32
Room Quality: 5.27
Amenities: 4.8
Value for Money: 5.76
Food and Beverage: 5.81
Overall Experience: 5.78
H
Hollie • couple • gb
5
Great location with basic comfy room
Pros:

Literally 2 minute walk to station. Very comfy bed, and tea and coffee facilities as well as a small tv

Cons:

Very very small room and loud fan. Nowhere to put suitcase.

2026-04-04 • via Nuitee
M
Myriam • couple • gb
6
Very great location, simple ad affordable with pleasant staff.
Pros:

Very well located Hotel, easy access pleasant staff. Good value for money - cheap and simple - all basic facilities, nothing grand but all there. Very practical for a short trip on low budget or overnigth between trains.

Cons:

Stay was alrigth, windows did not open well, and some of the furniture have been worned out and was a bit broken. Our room was by the junction so it was quite noisy. If you are a light sleeper, without earplug it would be difficult.
Though, it is completely decent hotel with all basic provided, just not fancy, but clean and comfy enough.

2026-04-04 • via Nuitee
D
DEBRA • family_with_children • us
5
Pros:

Location

Cons:

A casino right opposite, very noisy until 3am😢

2026-04-03 • via Nuitee
G
GARETH • solo_traveller • gb
8
2026-04-03 • via Nuitee
C
Chiaki • solo_traveller • jp
7
2026-04-03 • via Nuitee
S
Saunders • solo_traveller • gb
6
Pros:

Ideal situation for getting to Eurostar early in the morning

Cons:

The shower in my room was not great, just a trickle

2026-04-03 • via Nuitee
P
Pınar • solo_traveller • tr
6
Pros:

Konum güzel

2026-04-03 • via Nuitee
D
Douglas • solo_traveller • gb
5
A no frills place to stay, but take ear plugs as it is noisy.
Pros:

It was a basic no frills room located just outside Kings Cross Station. They did not have facilities to cater for breakfast, but there is a McDonalds just over the road. Had what could be expected a small tv, bed, shower and toilet with tea making facilities. The underground is just over the road allowing easy access into London.

Cons:

The room was cold and I couldn't get the radiator to work. It was so noisy that I hardly slept with traffic, the public and the rooms close proximity to each other. Could have done with tourist guide leaflets in the room and what is available nearby, i.e. places to eat and drink.

2026-04-02 • via Nuitee
S
Samara • extended_group • de
6
2026-04-02 • via Nuitee
F
Fabio • solo_traveller • it
4
2026-04-02 • via Nuitee
G
Graham • solo_traveller • gb
4
Very basic so overpriced
Pros:

There was no breakfast but MaDonalds helped out.

Cons:

A bulb in the bedside lamp would have been useful.

2026-04-01 • via Nuitee
M
Maison • couple • de
5
2026-04-01 • via Nuitee
S
Senan • couple • gb
10
2026-03-31 • via Nuitee
A
Avinash • solo_traveller • gb
6
Offers a decent overnight stay for a reasonable price.
Pros:

Value for money. Location.

Cons:

Noise from other room. Non working TV. No power sockets near the bed. No rubbish bin in the room.

2026-03-31 • via Nuitee
D
Derek • solo_traveller • gb
8
Small, clean and cost effective.
Pros:

60 seconds walk from the front door of Kin's Cross so excellent location. It was small, clean, and inexpensive. PErfect for me for a one-night stop-over.

Cons:

It would have been good to have a mroe comfy mattress (it was fine though) and another pillow too - I probably could have got one if I'd gone down and asked, but I made do.
No massive complaints though.

2026-03-31 • via Nuitee
S
Senan • couple • gb
10
2026-03-31 • via Nuitee
A
Adam • solo_traveller • gb
3
2026-03-31 • via Nuitee
M
Mark • solo_traveller • gb
8
2026-03-31 • via Nuitee
M
Marco • family_with_children • it
4
Pros:

Vicinanza con la stazione treni/metro

Cons:

Albergo vecchio con ascensore minuscolo e scale terribili.

2026-03-30 • via Nuitee
J
Jarmo • solo_traveller • fi
8
2026-03-30 • via Nuitee