Lord Kensington Hotel

Very poor quality bed, squeeked all the time, spring in the bed have gone, hard to sleep, safe deposit box in the room didn’t work, the staff tried in other rooms, none of them worked, stairs squeaked going up and down, rooms need upgrading with bed, walls carpets ect … good location and nice staff but the owner needs to spend money to make room liveable.

Ok

I called the hotel in advance to confirm if they provided slippers and a hair dryer—both were confirmed over the phone. When I arrived early to check in around 1 PM, I was told the room wasn’t ready, but I could drop off my luggage. I double-checked with the front desk staff again, and she politely reassured me that slippers and a hair dryer would be in the room.

When I returned later, my room key card didn’t work. I went back to reception, and instead of assisting, the staff said I cannot put the card near my phone. Once I got into the room, there were no slippers, and to make matters worse, the bathroom was dirty.

I called the front desk again, and this time the staff was dismissive, saying they “can’t speak for the morning staff” and insisted that slippers were never provided. He refused to take any team responsibility and said he “doesn’t know anything” about the earlier conversation.

They offered to change my room, but the new room was a downgrade from a twin to a single, and there was a used water bottle left behind by the previous guest.

Amenities were minimal: only 7ml packs of shampoo and shower gel. No other toiletries were provided.

Checkout time is at 10:30 AM, but somehow the room wasn’t ready even by 1:30 PM when I arrived.

Would not recommend staying here unless significant improvements are made in both service and cleanliness

very tired room

It’s a cute, quaint hotel attached to a row of hotels! Our rooms were clean and well proportioned. Nice shower/ bath combo. The front desk people were very kind and friendly. However, at times the front door was locked and it took a bit for them to respond to the buzzer.

Lots of small groceries, variety of restaurants, and easy bus/tube stops.

Room was small for 2, but we enjoyed it. Great service.

The staff and service were excellent along with the area. The rooms are a bit on the smaller side, but for that area, you really can’t beat the price!

Location close to train station. Bed was comfortable. Hotel was quiet. Room was very small. Was very clean though. Staff were nice.

I booked this hotel simply for ease of getting to Wimbledon. 2 minutes from Earl’s Court station, which goes directly to Southfield station ( the stop you actually need for the Wimbledon Queue ). It’s 5-6 minutes walk from there. Nice staff, although they thought I hadn’t already paid and asked for payment.. I showed them I already had, they then apologised. Also there wasn’t a tv remote in the room.. not the end of the world, but with No aircon in full English Summer, I heard another customer complaining about it. I was kinda quite lucky as I had room 202 & the open window blew a reasonable breeze in. That said, it’s a little noisy until around midnight’ish because you can hear the train station with the windows wide open… If you’re British, you’ll understand & be fine.. if you’re not British, then don’t stay in peak Summer if you can’t handle it.. temperature was 33-34 that day btw. I’d stay here again for the tennis anyway.

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👍

Very comfortable & clean experience
Best feature? Easy
Shower has dial so u can input the EXACT TEMPERATURE OF THE WATER! NEVER saw this anywhere and it was MARVELOUS!
STAFF FRIENDLY courteous & helpful
Close to high street shops etc. My new home in London

Camera piccola e scomoda situata al quarto piano e mezzo, mentre l’ascensore arriva fino al terzo. Personale mediamente cordiale. Unico aspetto positivo la posizione dell’hotel veramente comoda a tutto.

You get what you pay for. Ok for a very short stay.

Very small rooms, elevator did not work to the fourth floor

Next day I have a leg full of bites which when I google the marks turn out to be bed bug bites

Awesome! They greeted me outside and helped me w my tonnage of baggage. Friendly, quick check in. Walkable to late dining options. Loved the bath tub and cool breeeze. Definitely will stay again.

The staff was super friendly and helpful, the location was convenient as earls court station is within a 3 min walk and there are a lot of places to eat as well, the room we stayed in was the one with an external toilet, the main issue with this is not the fact that it is external as it was fully disclosed during the booking process, but that the toilet is not next to the room, it makes going to the bathroom a little uncomfortable, specially at night since you have to pass in front of all the other rooms in the floor, the mattress could use a renovation since its springs are worn out and getting a well rest sleep was not possible. I could say it’s a good hotel to just spend the night

The service was great

Good