Hotel Servigroup Venus

Hotels
•
Hoteles Servi Group
8.9 (258 reviews)
Avenida Filipinas, 13 , Benidorm , es

listing image 1
Show all photos
Children allowed

Facilities

Electric bicycle charging station
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Ample amenities
Cons:
Bathroom cleanliness
Dated decor
Extra charges

Categories

Cleanliness
8.46
Some concerns about room cleanliness in bathrooms.
Service
9.33
Multiple positive mentions of friendly and helpful staff.
Location
9.37
Many reviews highlighted great location.
Room Quality
8.32
Rooms were clean but some mentioned decor as dated.
Amenities
9.05
Pool area appreciated, but some minor issues with bar service.
Value for Money
8.81
Good value, although some mentions of extra charges.
Food and Beverage
8.66
Food quality noted as good, but paying for water raised some complaints.
Overall Experience
9.23
Overall positive experience with potential for minor improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:13

Property Description

Luxurious Beachside Retreat
Just steps away from Levante Beach, Hotel Venus offers a perfect blend of relaxation and entertainment.

Tropical Oasis with Entertainment
Enjoy the free-form pool surrounded by lush gardens, a children's play area, and evening entertainment.

Culinary Delights and Live Music
Indulge in show cooking at the buffet restaurant, savor themed dishes, and request gluten-free options. Don't forget to unwind at Dracma Café with live music.

Experience the ultimate beach getaway at Hotel Venus. Book now to secure your slice of paradise.

Important information:

Please note it is mandatory to specify the number of people in the rooms. There is a charge for children between 2-12 years olds. Please note that the booking, once charged, is nonrefundable. This is because the rates have discounts applied.

Please note that guests must present a valid ID on arrival.

Please note that bed types and special requests are subject to availability and may have extra costs.

If a reservation is made for more than 1 room, guests must include the name and surname of a lead guest in each room. Please note that guest name changes are not permitted. This is because they have discounts applied.

Please note that the room cleaning service is from 12:00 to 16:00. After check-in, guests can enter their room as soon as cleaning has been completed.

Please note that Half Board and Full Board rates do not include drinks.

Hotel Hotel Servigroup Venus considers people 13 years of age or older to be adults.

Free WiFi is available. The property cannot guarantee bandwidth or the connection of all devices. The link offered is only for internet navigation, checking emails by web browser or mobile apps with low data consumption. The property therefore cannot guarantee total coverage in all areas of the property, as some areas may have poor signal reception due to the structure of the building.

The hotel has air conditioning during the summer months.

Please note the published rates for stays on 25 December include a mandatory fee for the gala lunch. Rates for stays on 31 December include a mandatory fee for the gala dinner held on that evening.Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALC

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 13 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 7 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 258 reviews
Cleanliness: 8.46
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 9.05
Value for Money: 8.81
Food and Beverage: 8.66
Overall Experience: 9.23
K
Kington • solo_traveller • gb
10
2026-01-24 • via Nuitee
M
Monzón • couple • es
6
Pros:

El restaurante

Cons:

La habitación es muy pequeña y agobia mucho no es cómoda, era mejor la de antes de la reforma

2026-01-23 • via Nuitee
E
Erima Graciela • family_with_children • es
7
2026-01-19 • via Nuitee
I
Ian • extended_group • gb
8
Very good
2026-01-19 • via Nuitee
V
Vicente Rafael • couple • es
7
Pros:

Está en la zona inglesa de Benidorm ,con sus ventajas y desventajas.
Me gustaría destacar la profesionalidad de Antonio,recepción .

Cons:

Me ha parecido un hotel correcto pero con una política que no sé adecua a las necesidades por ejemplo de parejas .
La mayoría de las habitaciones no tiene cama de matrimonio
Mal ubicado el televisor dentro de la habitación,lateral .
Hotel de precio ligeramente más alto que otros de su categoría dado que su orientación es para la comunidad inglesa

2026-01-18 • via Nuitee
D
David • couple • gb
8
Really enjoyed it.
Pros:

Excellent breakfast

Cons:

Slightly larger room

2026-01-15 • via Nuitee
I
Ian • couple • gb
7
Pros:

Central to everything .

Cons:

Room a little small.

2026-01-04 • via Nuitee
T
Thomas • couple • es
9
2026-01-02 • via Nuitee
C
Clarke • extended_group • gb
10
Very good hotel food staff location cleanliness excellent
Pros:

Very good variety of food great staff great location

Cons:

Bedrooms a better standard pillows poor bedding poor no tea coffee facilities no herbal teas at breakfast

2025-12-28 • via Nuitee
L
Les Richardson • solo_traveller • gb
9
2025-12-09 • via Nuitee
G
George H • extended_group • gb
8
2025-11-27 • via Nuitee
C
Christopher • couple • es
5
2025-11-24 • via Nuitee
P
PASTOR LLOPIS • family_with_children • es
9
Pros:

Comida y trato del personal.

Cons:

Habitaciones muy calurosas.

2025-11-23 • via Nuitee
J
janet • extended_group • gb
10
Pros:

Very friendly

Cons:

Bathroom in room dirty mould on shower

2025-11-23 • via Nuitee
G
Gina • extended_group • gb
5
2025-11-21 • via Nuitee
S
Sarah • couple • gb
10
2025-11-06 • via Nuitee
S
Sandra • family_with_children • es
8
2025-10-30 • via Nuitee
N
NINA • extended_group • gb
9
2025-10-29 • via Nuitee
R
Rebecca • extended_group • gb
9
Pros:

Great location, clean, entertainment around the pool area was great.

2025-10-25 • via Nuitee
N
Nicolette • couple • es
10
Pros:

La limpieza

Cons:

Camas (Dobles) muy pequeños

2025-10-20 • via Nuitee