Hotel HSM Reina del Mar

Hotels
HSM hotels
7.6 (101 reviews)
Carrer Baleares, 10, Playa de Palma, Llucmajor, Mallorca, 7600 , Llucmajor , ES

Facilities

Arcade/game room
Free WiFi
24-hour front desk
Terrace
Luggage storage
Wheelchair accessible
Elevator
Golfing nearby
Snorkeling nearby
Scuba diving nearby
See all facilities

Review Highlights

Pros:
Clean hotel
Great location
Delicious food options
Lovely pool area
Cons:
Rude service
Noise from neighboring rooms
Restrictive dining hours

Categories

Cleanliness
8.18
Hotel was clean and well-maintained.
Service
6.65
Mixed reviews on service; some found it rude and unprofessional.
Location
8.69
Great location, central and close to the beach.
Room Quality
7.14
Basic room quality; clean but noise issues reported.
Amenities
7.67
Good pool area and facilities, though the dining experience could improve.
Value for Money
7.63
Fair pricing in relation to services offered.
Food and Beverage
7.18
Food was generally good, but dining hours were restrictive.
Overall Experience
7.65
A mixed but generally positive experience with areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:10

Property Description

Discover the perfect getaway at Hotel HSM Reina del Mar, where comfort meets convenience just moments away from stunning beaches.

Recreational Amenities
Dive into relaxation with our refreshing outdoor pool or explore the area by renting bicycles. Entertainment is at your fingertips with our arcade/game room.

Dining Delights
Savor delicious meals at our on-site restaurant and unwind in the evenings with a drink at our bar/lounge or poolside bar. Enjoy a delightful buffet breakfast every morning to start your day off right!

Comfortable Accommodations
With 180 spacious guestrooms featuring private balconies and complimentary Wi-Fi, you'll feel right at home. Enjoy cable programming and well-appointed bathrooms with complimentary toiletries to enhance your stay.

Don't miss your chance to experience unforgettable moments at Hotel HSM Reina del Mar – book your stay today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 101 reviews
Cleanliness: 8.18
Service: 6.65
Location: 8.69
Room Quality: 7.14
Amenities: 7.67
Value for Money: 7.63
Food and Beverage: 7.18
Overall Experience: 7.65
L
Laura-Isabell friends
6
Pros:

Das Personal war sehr nett und hilfsbereit. Die Zimmer leider sehr hellhörig und etwas muffig.

2025-10-04 via Nuitee
J
joelle
10
Pros:

Hotel propre, personnel sympa, un moins bien pour la restauration

2025-08-29 via Nuitee
K
katja
8
Vi kommer igen
Pros:

Fine værelser, dejlig balkon. Udsigt over pool
Centralt beliggende. Skønt pool område, gode drinks og snacks til rimlig pris. Vi kommer igen

2025-08-14 via Nuitee
V
Verified traveler
6
Bon hôtel pour un couple ou entre amis
Pros:

Hôtel propre et bien situé. Bon accueil.
Malheureusement chambre mal insonorisée, on entend les voisins et les passages dans le couloir.
Restauration assez variée mais pas de souplesse sur les horaires, à 10h30 pile et à 21h30 pile on éteint les lumières et on nous invite à prendre la direction de la sortie dommage !! Et attention l'eau est payante au dîner (3€ la bouteille)
Un frigo dans la chambre serait souhaitable.

2025-08-12 via Nuitee
D
Diara
8
Pros:

Hôtel très bien situé, à proximité de commerce et de la plage ! J'y ai séjourné en famille (avec enfants). Chambre très basique mais propre. Attention si vous optez pour le petit déjeuner et dîner, le buffet ferme à l'heure, pas une minute de plus et on vous met limite dehors. Hôtel pas familial j'ai eu l'impression de gêner avec mes enfants.

2025-08-12 via Nuitee
T
Tim Yannik friends
6
Pros:

.

2025-08-08 via Nuitee
Q
Queenta
10
Pros:

The food was delicious and I enjoyed the breakfast especially

2025-08-08 via Nuitee
?
????????
10
Pros:

It was perfect

2025-08-02 via Nuitee
R
Rabia
10
Our couple stay
Pros:

The room was clean and housekeeping came every day, which I appreciated. The location is great—walking distance to the beach, with stores and restaurants nearby. However, parking is very difficult to find.

The internet in the room was very poor, which made it hard to stay connected. Also, the man responsible for the kitchen and meal service was quite rude. Breakfast and dinner were included, but dinner service was handled poorly. Although dinner hours were listed as 8–10 PM, at exactly 10 PM, he came over while we were still eating and asked us to leave, even if we hadn’t finished our food. He pointed to the elevator and made us leave the dining area, which felt disrespectful and unprofessional.

2025-07-22 via Nuitee
Y
Yana
10
Pros:

Reina del Mar est l'hôtel formidable pour les vacances familiales.

2025-07-03 via Nuitee
L
lydia partner
10
Pros:

The staff at the hotel was excellent! Have to mention Ana and her team. Ana is such an asset to the hotel.. friendly, professional, supportive etc. She arranged a Seaview room for us and follow up if everything was ok. We saw her everyday, friendly and chatting to us. We will always remember her! We miss her already. Hope to return one day.

2025-07-01 via Nuitee
R
Rahul family_with_children
6
Pros:

The property was clean and tidy. But the rooms were old and need revamp.
Breakfast has likited options.

2025-06-14 via Nuitee
J
jörg
8
Empfehlenswert
Pros:



+ deutsche TV Programme
+ Essen (besonders die Hackbällchen)
+ DJ's waren gut.
++ Frische Handtücher
++ freundliches Personal
- Kaffee ☕️ (schmeckt nicht so gut), Filter
Kaffee wäre schön.
- Aufzüge könnten besser programmiert
werden.
- Leider etwas weit vom "Schuss ".

Das Hotel hat sich auf jeden Fall in den letzten Jahren verbessert und kann man weiterempfehlen !!!

2025-05-08 via Nuitee
C
Charles
8
Good pool but poor food
Pros:

It’s a 3 star hotel so you know what you’re getting. The pool area is very good on an afternoon when the sun is on it. The rooms are ok but the hotel is let down by the poor food. Overall it’s worthy of its 3 stars

2025-04-27 via Nuitee
M
Mark
10
Pros:

The hotel food,comfort,pool were all excellent.
Unfortunately parking was a problem.

2025-04-22 via Nuitee
F
Farhana family_with_children
8
Pros:

Room facilities require improvement I.e room fridge,hairdryer,kettle and tea coffee option.

2025-04-22 via Nuitee
L
Laura
10
Pros:

Good experience. Close to bus links. Nice pool area. Breakfast and dinner were good, especially for the price we paid. Friendly staff

2025-04-17 via Nuitee
D
Dominique
10
Découverte de Palma
Pros:

Excellent hôtel. Personnel aimable et attentionné. Chambre spacieuse avec balcon. Le mobilier est un peu vieillot. L'insonorisation n'est pas top, on entend tout ce qui se passe dans les chambres mitoyennes.
Buffets petit déjeuner et dîner fabuleux.
Proche des transports en commun pour le centre de Palma et l'aéroport.

2024-10-26 via Nuitee
K
Ksenia friends
8
Pros:

Das Hotel ist mega und das Personal ist super zuvorkommend.

Das Hotel ist allerdings auf einem Berg, wer sich den Weg nicht zu schade ist, dem kann man das Hitel absolut empfehlen. Will man an den Ballermann, sollte man vielleicht ein Hotel etwas weiter unten, näher am Strand nehmen.

Sonst top!!!

2024-10-26 via Nuitee
P
Pritesh family_with_children
10
Pros:

We stayed for 4 nights lovely hotel and a great location would have been nice if there was a fridge in the room but overall the stay was Pleasant.

2024-10-26 via Nuitee