Grandes Rousses Hotel & Spa

Tout

Très bien placé par rapport aux pistes (une petite remontée avec des paniers située juste devant l’hôtel permet d’accéder directement sur les pistes). L’espace détente sur la terrasse est idéal et est baigné de soleil une bonne partie de la journée. Petit déjeuner complet avec large variété de produits.

Superbe hôtel au pied des pistes, chambre spacieuse et confortable. Personnel très agréable, sympathique et attentionné tout au long du séjour. Expérience au SPA tres agréable après une journée de ski.

Séjour exceptionnel !
Chambre avec grand lit très confortable positionné face à la fenêtre avec vue sur les montagnes. Balcon idéal pour l'apéro ou le petit dej au soleil. Acceuil du personnel particulièrement agréable. Spa et piscine extérieurs et intérieurs (avec supplément pour l'intérieur) superbes. Et surtout, skis aux pieds pour le retour. Pour l'aller, il suffit de traverser la rue. C'est un très bel endroit. Des prix en baisse pour la fin de saison. Que rêver de mieux ?

L’accueil, l’emplacement, la piscine
Accès ski au pied très pratique et location des skis en bas de l’hôtel
Le personnel de la réception est très accueillant et professionnel . La vue des chambres est magnifique . L’hôtel est hyper propre.

Très central

Personnel très gentil et serviable

l’emplacement

La localisation à deux pas des remontées mécaniques et possibilité de revenir à ski à l’établissement. À noter que un magasin de location de matériel de ski est à disposition dans l’établissement.

Location was fantastic, staff were super friendly.

Le hall d’entrée est bien décoré.

I had a wonderful stay at this beautiful hotel. The property is stunning, the rooms are very luxurious and comfortable, the location is excellent, and the staff were extremely friendly and helpful throughout our visit. Everything was really top-quality and I truly enjoyed my stay.

I only have some small suggestions that might make the experience even better.

First, it would be very convenient to have a hook near the shower in the bathroom so that you can hang a towel or bathrobe and easily reach it when stepping out of the shower.

Second, it took me a moment to understand how the bathroom window can be darkened or covered. At first it gives the impression that people outside might be able to see in, as there is no visible curtain or shutter. It might be helpful to mention somewhere, or briefly explain to guests before they enter the room, how this works so they know how to ensure privacy.

Finally, one small point regarding the prices of drinks: on our first evening we ordered a bottle of rosé wine and were charged €90. In our opinion, this is quite a high price for a bottle of rosé, and it might be worth reviewing the pricing.

I was the leader of a group of 5 friends looking forward to staying at The Grande Rousses 5* Hotel in Alpe d’Huez. Sadly we were let down on virtually every level from rooms, to food, to bar, to service and health &safety. Our room (123)was relatively small with two single beds squeezed together a little room on one side to climb in. We were right above the bar where an excellent solo singer/guitarist was playing so an early night was off the cards as the noise drifted up to our room. Another group member had no safe and when requested took 3 days to arrive.
The Esperance Restaurant was a beautiful venue and offered breakfast and an ALaCarte evening menu . Breakfast offerings were pretty limited in comparison with other ski resorts we have stayed in and service was inconsistent in regard to bread/jams on tables , chipped crockery and specialty drinks offered or not offered. Coffee tea flasks were small and often found to be empty. The scrambled eggs on one morning were a strange blue/green colour so were unappealing to say the least. Waiting staff were appearing at both breakfast and dinner with trays of food obviously unsure as to which tables they were for. There was a general sense of mild chaos and panic within the venue so there are apparently training issues to be solved.Being with Crystal Ski we were on a set menu with only two choices per course. Warning signs flashed up on the first few nights as ingredients were being repeated from starter to main and from main to desserts. Our first dinner included a tasty duck breast main, however two days later the identical dish appeared again. It was at this point that I arranged a meeting with the Restaurant Manager who agreed that these issues should not be happening. As a gesture of goodwill we were offered the choice of going A La Carte the next evening and were given a complimentary bottle of wine. This meal was certainly an improvement but there were still issues with certain dishes. We were back on the set menu the next evening and started with an excellent seared tuna dish but unfortunately matters went seriously downhill with the main courses as we were all served chicken which wasn’t cooked through and had to send them back to the kitchen. Another meal experience spoiled and a potential case of food poisoning avoided. On our final night we were back on the A La Carte with another bottle of complimentary wine and thankfully this evening went without a hitch.
The lounge bar was part of the reception/ foyer area and provided a well decorated and relaxing place to hang out for pre dinner drinks. Rarely busy however it was let down by inattentive bar staff who seemed more interested in chatting rather than serving virtually the only guests in the area. On our final night we had delicious cocktails then went to dinner for around two and a half hours only to find our empty glasses still on the table where we had intended taking after dinner coffees.
On a final note on health and safety the resort had experienced heavy snowfall in the week prior to our arrival . As a consequence there were two areas which we considered were dangerous and should have been cordoned off rather than having exposing guests to icy and slippery surfaces. These were the third floor spa and the rear entrance to the ski rental/ storage shop.
Finally the quality of any establishment can be judged by how they deal with legitimate complaints . The Grand Rousses Management judging by their responses to Trip Advisor reviews appear to think that by offering free drinks that all is done and dusted ,no other compensation should be forthcoming and clients will return home happy. Sadly not this reviewer who will follow up our terrible experiences with our Tour Company in the hope of getting satisfaction and appropriate recompense.
In closing I sincerely hope that The GR Team will review their practices put additional training where required and as a consequence truly live up to their 5* status.