Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and spacious rooms
Good breakfast selection
Cons:
Limited breakfast options
Issues with room cleanliness
Some amenities not replenished

Categories

Cleanliness
7.68
Concerns about cleanliness such as mould in shower tray and stained duvet cover.
Service
9.15
Staff described as smiley, friendly, and accommodating.
Location
9.19
Convenient location to bus stop and scenic surroundings.
Room Quality
7.64
Mixed reviews on room sizes; one small deluxe room and issues with heating.
Amenities
8.17
Facilities including ski rental, but some amenities not replenished.
Value for Money
8.13
Noted as offering good value, but with room for improvement.
Food and Beverage
8.68
Good selection at breakfast; however, improvements noted.
Overall Experience
8.55
Overall a solid pleasing stay but with room for upgrades.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:36

Property Description

Panoramic Views of Mont-Blanc Massif
Experience a breathtaking view of the Mont-Blanc Massif from The Excelsior Chamonix & Spa, just 2KM from the Flégère ski slopes. The family-owned hotel promises a warm stay with modern guestrooms featuring free WiFi and stunning views of the Mont Blanc mountain range.

Pure Altitude SPA Retreat
Indulge in a holistic spa experience at Pure Altitude SPA where nature and pleasure converge for your well-being. Book a session at the Sauna, Jacuzzi & Hammam for ultimate relaxation. Treat yourself to Pure Altitude rituals and treatments for a rejuvenating escape.

Gourmet Dining and Bar Experience
Savor local delicacies at restaurant Le Casa Bianco with a panoramic backdrop. Delight in the Chef's seasonal creations made from fresh, local ingredients. Unwind at Bar l'Elixir and explore a menu of exquisite cocktails for a perfect evening.

Book now for an unforgettable stay at The Excelsior Chamonix & Spa!

Important information:

Please note that the restaurant is only open for lunch from 1 June to 30 September. Lunch cannot be served from 1 October until 31 May.

Please note that the credit card used for booking and proof of ID must be shown upon check-in.

For stays of more than 3 nights, the amount of the first night will be pre-authorized on the credit card.

When booking more than 5 rooms, different policies and additional supplements may apply.

Casa Bianco Restaurant:
Open from 7 pm to 9:30 pm, Wednesday to Sunday
April: Restaurant closed (except for breakfast)
Room Service: 7 days a week from 6 pm to 10 pm

Pure Altitude Spa:
Open daily from 10 am to 8 pm
Treatments not available in April

Outdoor Pool:
Reopening on 05/01/2025 (weather permitting)
Pool Bar open from 06/16/2025 to 09/14/2025 inclusive.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Dec 25, 2025 until Fri, May 22, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2736 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 8.55
J
jean-philippe • couple • fr
9
2026-02-14 • via Nuitee
A
Ana • solo_traveller • es
10
2026-02-13 • via Nuitee
T
Teresa • family_with_children • pt
9
Pros:

Gostei de tudo, era acolhedor tinha uma vista linda para as montanhas. Embora fosse um pouco longe do centro havia paragem de transportes públicos a poucos minutos que deu muito jeito .

2026-02-13 • via Nuitee
B
Boivin • couple • fr
8
2026-02-12 • via Nuitee
L
Limor • family_with_children • il
10
Pros:

Great hotel but it is not in the center so you must have a car to go into town.

2026-02-12 • via Nuitee
M
MattColebourne • couple • de
6
Acceptable quality and facilities but poor value for money
Pros:

The hotel is well located, clean and the staff are friendly. The rooms are well equipped with coffee making and TV (although only terrestrial French channels) and the bed was comfortable.

Cons:

The cost for both the accomodation and food was very high and not commensurate with the quality delivered. We ordered the Boeuf Bourguignon which had clearly been reheated inconsistently so some of it was still cool. As a direct comparison we dined at another local hotel on one evening and the quality of the food was far higher despite the costs being slightly lower. We were also rather taken aback that a place advertising itself as a 'Hotel & Spa' then wanted to charge, on top of a high room rate, a further 20Euro PER HOUR for use of the Spa. Overall, this is not a bad hotel ... but it is charging significantly higher rates than others around for a slightly poorer experience so it's not good value.

2026-02-10 • via Nuitee
D
Deborah • couple • it
10
2026-02-08 • via Nuitee
A
Aziz • solo_traveller • ch
10
2026-02-08 • via Nuitee
C
Chibeonsor Oviawe • extended_group • gb
10
I loved coming to Charmonix Mont Blanc and in general Excelsior. It was a new abd swell time for me
Pros:

I loved where the excelsior was located . A nice view to one of the mountain. A six minutes walk to the Les Tines bus stop and train station making it easy for commuting. The staff were very helpful with some requests I made. Also loved ski rental service making it very convenient to hire a ski gear.

Cons:

I would have loved for there to be a provision of hand wash, which I didn’t have in my bathroom.

2026-02-08 • via Nuitee
G
Germain • couple • fr
8
2026-01-30 • via Nuitee
C
Célia Rose • couple • ch
9
Pros:

Hôtel au calme, avec du personnel au petit soin, la chambre était spacieuse et bien insonorisée, le petit dej est un indispensable !

Cons:

Malheureusement l’hôtel est assez loin de Chamonix village, mais heureusement ils donnent un ticket de train

2026-01-28 • via Nuitee
F
Florentina • family_with_children • ro
10
Pros:

Hotelul este foarte dragut,mancarea la restaurant buna,mic dejun nu este foarte bogat dar suficient,personalul foarte amabil.
Hotelul este curat,camerele la fel,privelistea este wow!

2026-01-27 • via Nuitee
S
Sandrine • solo_traveller • fr
9
Rien à redire parfait
Pros:

Son emplacement au calme.
Le petit déjeuner parfait.

Cons:

Les moquettes sont usées jusqu’à la corde

2026-01-27 • via Nuitee
A
Angélique • couple • fr
10
Un séjour trop court , envie de rester plus longtemps
Pros:

Le confort des chambres
Le petit déjeuner
Le bar
Le billard
L’accueil

2026-01-26 • via Nuitee
P
Peter • extended_group • nl
9
Fantastisch verblijf gehad met groep vrienden.
Pros:

Uitstekend verzorgd met gezellige bar en biljartkamer en restaurant met goed eten en prima ontbijt.

Cons:

extra betalen voor de spa

2026-01-26 • via Nuitee
F
Florian • couple • fr
7
Les prestations ne sont pas à la hauteur d un 4 étoiles, le personnel et très attentionné et compétant mais les gérants
Pros:

L emplacement est un peu excentrer de Chamonix , un endroit au calme avec un panorama incroyable

Cons:

Les prestations ne sont pas à la hauteur d un 4 étoiles , les locaux comporte un ensemble de détails non fini voir usé non remis au propre ou non remplacé .
La porte d entrée n est pas hermétique, alors que nous somme à 1000 m d altitude , l eau du jacuzzi était à peine chaude ainsi que la douche dans la chambre .
Le verrou de la salle de bain ne fermait pas .
Le caquelon a fondu n étais pas adapte au réchaud et tombais sur la fin.

2026-01-25 • via Nuitee
M
Marine • couple • ch
9
Pros:

Nous avons tout aimé: l’hôtel, l’emplacement, la vue, le spa, le petit déjeuner, la chambre. Nous sommes restés seulement une nuit.

2026-01-25 • via Nuitee
L
Laura • family_with_children • fr
8
Pros:

L'éloignement du centre de Chamonix

2026-01-25 • via Nuitee
P
Pedro • family_with_children • br
10
2026-01-24 • via Nuitee
Z
Zoé • couple • ch
8
Pros:

Le parking extérieur est gratuit

Cons:

le spa que nos devons payé en supplément de 20€ par personne par heure, que je trouve être absurde quant à l'offre proposé. Je trouve que ça devrais être compris dans le prix de la chambre déjà. Ça ne fait pas non plus ce prix.

2026-01-23 • via Nuitee