Hotel Best Western City Centre

Hotels
•
Best Western
7.7 (3016 reviews)
Square Victoria Regine 9 , Brussels , be
+32 2 219 06 61

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Helpful staff
Clean rooms
Cons:
Unpleasant odors
Staff unfriendliness
Some cleanliness issues

Categories

Cleanliness
7.05
Multiple reviews noted cleanliness issues, particularly concerning room upkeep.
Service
8.55
Staff was generally helpful and accommodating despite some reviews mentioning unfriendliness.
Location
8.05
Guests appreciated the location, with several noting its proximity to transit but some concerns about the surrounding area.
Room Quality
7.55
Rooms were described as clean but some reviews highlighted issues like odd socket placements and minor inadequacies.
Amenities
7.55
Basic amenities were present, but some guests mentioned missing items like a fridge.
Value for Money
8.05
Many guests felt the pricing was reasonable for the offered services, although some issues were noted.
Food and Beverage
7.05
Breakfast options were noted as satisfactory, but improvements were suggested for variety.
Overall Experience
7.75
Overall, the experience was positive, though various minor issues were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:34

Property Description

Luxurious Accommodations
Experience sound-proofed rooms with flat-screen cable TVs, private bathrooms, and complimentary WiFi at Best Western City Centre. Enjoy a buffet breakfast each morning and unwind at the 24-hour bar offering a variety of drinks.

Convenient Location
Situated just a short walk from Grand Place and near Botanical Garden, our hotel provides easy access to Brussels-North Railway Station and Botanique Metro Station. Explore Rue Neuve shopping street and the Belgian Centre of Comic Strip Art within minutes.

Exceptional Services
Benefit from our 24-hour reception, tour desk assistance, and paid public parking. Let us help you plan your local activities while you indulge in the comfort and convenience of Best Western City Centre.

Important information:

Please note that there is paid public parking in front of the hotel. There are no other parking facilities.

Please note that the hotel does not have facilities or rooms for people who have difficulty walking due to handicap or physical impairments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 25 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 3016 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.05
Room Quality: 7.55
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 7.05
Overall Experience: 7.75
R
Ravi • solo_traveller • in
5
Good location. Average service.
Pros:

Good central location

Cons:

Ac was not working. One of the staff was rude. The toilet seat had stains.

2026-07-25 • via Nuitee
D
Daniel • solo_traveller • bg
10
Pros:

The team is great, young and friendly, I’d love to come back as I already miss this place. The breakfast is one of a kind, always fresh and so much fruits, I’ll never forget. That’s what I’ve been looking for. The hotel was so close to all the places I needed to visit.

2026-07-25 • via Nuitee
D
Daniele • couple • it
8
2026-07-24 • via Nuitee
A
Armand • solo_traveller • be
1
Pros:

Petit déjeuner

Cons:

Personnel pas accueillant

2026-07-24 • via Nuitee
C
Chynna • solo_traveller • de
5
2026-07-24 • via Nuitee
K
Konodyba • family_with_children • pl
10
2026-07-24 • via Nuitee
B
Bilal • couple • tr
1
Başka otellere bakalım daha iyi oteller var
Pros:

Göçmenler kalıyor şehir merkezine uzak

Cons:

Çok kalabalık şehir merkezine uzak göçmenler kalıyor

2026-07-24 • via Nuitee
C
caroline • solo_traveller • be
7
2026-07-23 • via Nuitee
N
Nelson • solo_traveller • ch
6
Alles okay für ein paar Tag aber man muss die Augen offen behalten bei Nacht
Pros:

Am Tag ist es super und man kann sehr gut ein Uber rufen oder den Metro nehmen

Cons:

Am Abend beim nach Hause laufen muss man schon sehr schauen wo man durch leuft anstonsten ist es sicher. Nicht alle Zimmer sind sehr Familien freundlich je nach Seite die man beckomt

2026-07-23 • via Nuitee
K
Kristiyan • solo_traveller • bg
8
2026-07-21 • via Nuitee
R
Roman • couple • ca
10
2026-07-21 • via Nuitee
V
Vladimir • solo_traveller • lu
9
Large, quiet and comfy stay
Pros:

Great location.
Nice big room, all modern, the bed was very comfortable.
Great AC, quiet room.

Cons:

The shower had little pressure

2026-07-20 • via Nuitee
C
Cristiane • couple • fr
10
2026-07-20 • via Nuitee
R
Roberto • couple • it
7
2026-07-20 • via Nuitee
A
Ameena • solo_traveller • gb
5
Pros:

The hotel staff was good and it was a decently clean room as well. Housekeeping did a good job.

Cons:

The wifi does not work properly at all, when told about it they said there is nothing they could do about it.

2026-07-19 • via Nuitee
N
Nseke • solo_traveller • fr
3
Je n’ai pas apprécié le séjour et je ne recommanderai pas cet établissement
Pros:

Les serviettes blanches

Cons:

Le lit n’était pas celui demandé. Il m’a été attribué un lit double qui s'ouvrait quand je me tournais
Le mobilier de la tête de lit était cassé
Il y avait pas de wifi dans la chambre
J'entendais les bruits d'ascenseur toute la nuit

2026-07-19 • via Nuitee
M
Mateo • solo_traveller • it
5
2026-07-19 • via Nuitee
A
Abderrezzak • solo_traveller • fr
8
Pros:

l'hôtel est formidable le personnel également parcontre l'emplacement reste à désirer

Cons:

l'emplacement de l'hôtel et le quartier

2026-07-18 • via Nuitee
J
Joshua • solo_traveller • nl
8
2026-07-18 • via Nuitee
I
Ioan-Leontin • extended_group • gb
8
Bella è proprio vicino il parcheggio a pagamento però
Pros:

Era vicino di centro che potevo andare a piedi

Cons:

Che il parcheggio non è incluso nel prezzo

2026-07-17 • via Nuitee