Children allowed
Pets allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness
Value for Money
Room Quality

Categories

Cleanliness
7.73
Several reviews noted issues with cleanliness, such as hair in the bathtub and concerns about older facilities.
Service
9.2
Most reviews highlighted excellent service and friendly staff.
Location
9.74
The location was frequently praised for being convenient and close to transport and attractions.
Room Quality
7.19
Mixed sentiments, with some rooms described as basic or cramped, while others praised them for being spacious.
Amenities
8.22
Amenities such as breakfast and coffee provisions were well-received, although some expressed disappointment about certain items not being replenished.
Value for Money
7.18
Comments suggested that the price may not align with the quality experienced, particularly in older rooms.
Food and Beverage
8.73
Breakfast received high praise for variety and quality, contributing positively to the stay.
Overall Experience
9.2
Overall satisfaction was high, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:47

Property Description

Prime Location and Convenience
Located right next to the Lucerne Train Station, the Chapel Bridge, and the KKL Convention Centre, Hotel Monopol offers unparalleled convenience for travelers. With free WiFi and a complimentary Lucerne City-Mobility ticket upon check-in, exploring the town is a breeze.

Luxurious Rooms and Stunning Views
The spacious, non-smoking rooms at Hotel Monopol are well-equipped with modern amenities including a small fridge, a safe, and a TV with 74 satellite channels. Additionally, the Suite Lounge & Bar on the 7th floor provides a cozy spot to enjoy a drink while soaking in breathtaking views of the city, lake, and mountains.

Dining and Nearby Attractions
Surrounded by numerous dining options, guests at Monopol Luzern Hotel can indulge in a variety of culinary experiences. Additionally, with parking spaces available for a surcharge and easy access to restaurants, the hotel ensures a seamless stay for all guests.

Book your stay at Hotel Monopol for a perfect blend of luxury, convenience, and comfort.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

Please note that renovation work of the exterior facade will be carried out from January 1, 2026 to June 30, 2026. During that time, guests may experience some light disturbances or obstruction of the view.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CHF 75 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 50 per person per night when using an available cot.
    Children up to and including 12 years old stay for CHF 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1754 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.74
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.73
Overall Experience: 9.2
M
Michael • couple • ca
9
Really enjoyed the convenience of being so close to all the sights and to the train station
Pros:

Great location. Next to the train station and a very short walk to the Old Town.

Cons:

Nothing at all.

2026-03-07 • via Nuitee
G
Gwendoline • extended_group • au
8
great location. great breakfast. quiet clean and comfortable
Pros:

the very best location. central. very close to transport. fantastic location

Cons:

we weren't told there were renovations. this impacted the elevator. the staff however assisted carrying bags

2026-03-06 • via Nuitee
C
Céline • extended_group • fr
8
Pros:

Nous avons séjourné dans une chambre familliale. Elle était spacieuse et adaptée. L'hôtel est à quelques mètres de la gare et très bien insonorisé.

Cons:

Il a fait chaud. Impossible de couper le chauffage. Il y a des travaux en cours qui expliquent très certainement la difficulté rencontrée.

2026-03-06 • via Nuitee
M
Maria Paula • couple • br
8
Pros:

Localização e limpeza.

2026-03-06 • via Nuitee
Y
Yolande • couple • nl
8
Pros:

De ligging

Cons:

De entree was onderverhuurd aan andere bedrijven.
Daardoor minder luxe entree en minder lounge

2026-03-06 • via Nuitee
P
Patrizia • couple • ch
7
War ein angenehmer Aufenthalt - wir werden das Hotel wieder ntutzen
Pros:

Zimmer sind sauber - Matratze war mir persönlich zu weich - sehr ringhörig
Lage ist super - sehr zentral
Frühstück haben wir nicht genutz

2026-03-05 • via Nuitee
A
Andrea • couple • ch
6
Pros:

Sehr Zentral.

2026-03-05 • via Nuitee
Y
YUAN • family_with_children • cn
10
超出预期，女儿很开心，家具典雅
Pros:

各方面都很不错，位置方便，安静，清洁，员工服务礼貌热情，能寄存行李

Cons:

都挺好

2026-03-04 • via Nuitee
S
Sören • couple • de
8
2026-03-04 • via Nuitee
I
Igzidor • extended_group • ch
1
Leider hat der Geruch im Zimmer die ganze Zeit angehalten. Wir waren nicht lange im Zimmer.
Pros:

Das Personal top. Wir wurden freundlich empfangen. Mit warmem Tee. Der Umgang war top.
Die Lage ist top. Beste Lage, Nahe Bahnhof, See, Kappelbrücke.
Frühstück war gut.

Cons:

Das Zimmer stinkt. Es stinkt nach modrigen alten Möbeln. Schn der Gang zum Zimmer deutet darauf hin, dass alles alt ist. Der Boden ist alt. Die Badewanne passt nicht mehr in diese Zeit. Mein Besuch war krank, Osteoporose. Die Bdewanne stellte eine Gefahr dar für meinen Besuch. Ich hätte sofort das Hotel gewechselt. Das wäre aber zu umständlich gewesen. Das Hotel braucht eine Totalerneuerung, damit es seine vier Sterne verdient.

2026-03-03 • via Nuitee
J
Joost • extended_group • nl
8
2026-03-03 • via Nuitee
R
Rob • couple • gb
6
Slightly dated hotel but at fair price
Pros:

Nice and central. Polite staff. Easy check-in. Takes dogs.

Cons:

No on-site parking (but very nearby). Bit dated.

2026-03-02 • via Nuitee
S
Shayen • couple • ch
7
2026-03-02 • via Nuitee
Y
YING • couple • au
10
Pros:

very good location

2026-03-02 • via Nuitee
H
Hanchen • extended_group • cn
10
Pros:

The hotel is very close to the train station; it's just outside the station. Very convenient. The staff are also very friendly and helpful. The hotel is very clean and the facilities are excellent!

2026-03-02 • via Nuitee
F
Fadil • couple • ch
10
2026-03-01 • via Nuitee
C
Carla • couple • ch
7
2026-03-01 • via Nuitee
C
Caroline • couple • ch
8
2026-02-28 • via Nuitee
A
Alan • couple • gb
7
False advertising. No balconies
Pros:

Clean, new, all amenities in room. Lots of sockets.

Cons:

Poor location really up high. Charge 15 francs for parking.

2026-02-28 • via Nuitee
N
Nicoleta • couple • ro
9
Pros:

Locație excelentă!

Cons:

Camerele nu au fost așa cum erau descrise in comentarii ( mult mai mici) și nu arătau exact ca in poze. Micul dejun ar putea fii puțin mai diversificat!

2026-02-27 • via Nuitee