Children allowed
Pets allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness
Value for Money
Room Quality

Categories

Cleanliness
7.73
Several reviews noted issues with cleanliness, such as hair in the bathtub and concerns about older facilities.
Service
9.2
Most reviews highlighted excellent service and friendly staff.
Location
9.74
The location was frequently praised for being convenient and close to transport and attractions.
Room Quality
7.19
Mixed sentiments, with some rooms described as basic or cramped, while others praised them for being spacious.
Amenities
8.22
Amenities such as breakfast and coffee provisions were well-received, although some expressed disappointment about certain items not being replenished.
Value for Money
7.18
Comments suggested that the price may not align with the quality experienced, particularly in older rooms.
Food and Beverage
8.73
Breakfast received high praise for variety and quality, contributing positively to the stay.
Overall Experience
9.2
Overall satisfaction was high, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:47

Property Description

Prime Location and Convenience
Located right next to the Lucerne Train Station, the Chapel Bridge, and the KKL Convention Centre, Hotel Monopol offers unparalleled convenience for travelers. With free WiFi and a complimentary Lucerne City-Mobility ticket upon check-in, exploring the town is a breeze.

Luxurious Rooms and Stunning Views
The spacious, non-smoking rooms at Hotel Monopol are well-equipped with modern amenities including a small fridge, a safe, and a TV with 74 satellite channels. Additionally, the Suite Lounge & Bar on the 7th floor provides a cozy spot to enjoy a drink while soaking in breathtaking views of the city, lake, and mountains.

Dining and Nearby Attractions
Surrounded by numerous dining options, guests at Monopol Luzern Hotel can indulge in a variety of culinary experiences. Additionally, with parking spaces available for a surcharge and easy access to restaurants, the hotel ensures a seamless stay for all guests.

Book your stay at Hotel Monopol for a perfect blend of luxury, convenience, and comfort.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

Please note that renovation work of the exterior facade will be carried out from January 1, 2026 to June 30, 2026. During that time, guests may experience some light disturbances or obstruction of the view.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CHF 75 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 50 per person per night when using an available cot.
    Children up to and including 12 years old stay for CHF 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1754 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.74
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.73
Overall Experience: 9.2
T
Ties • couple • ch
10
2026-02-14 • via Nuitee
K
Koval • extended_group • us
10
Pros:

It was very close to the center of town. It felt like we had traveled back in time with the historic charm however it still felt modern. We loved most everything about our stay!

Cons:

The only caveat to our stay was how uncomfortable the bunk beds were. With 4 of us in one room - it was very nice to have the option of bunk beds however the mattresses could be switched out for nicer and comfier mattresses

2026-02-13 • via Nuitee
S
Stefan • couple • ch
7
Pros:

Top Lage

2026-02-13 • via Nuitee
M
Michael • couple • de
8
Im Großen Ganzen war es O K
Pros:

Zimmer war sauber und groß genug👍

Cons:

Das die Terasse bzw. der Balkon nicht nutzbar war wir wollten den Karnevalumzug von oben sehen 😥

2026-02-13 • via Nuitee
D
Danièle • couple • ch
9
2026-02-13 • via Nuitee
J
Jeanne • couple • us
9
Great location
Pros:

Fabulous location adjacent to train station

Cons:

Room was a tad small

2026-02-13 • via Nuitee
M
Monica • solo_traveller • ch
10
Central, clean, comfortable stay, close to the railway station
Pros:

Cleanliness and central location, practically facing the main central CFF railway station. I love this hotel and often come here when coming to Luzern

2026-02-12 • via Nuitee
M
Mishel • family_with_children • il
10
Pros:

המיקום מרכזי, קרוב לתחנת רכבת, חנויות, מרפאה ליד, יש סטארבאקס במלון

Cons:

המלון נמצא בשיפוצים, לא רשום באף מקום, מאוד הפריעה לי שהחלונות היו אטומים בכל מיני ברזלים וניילון מסביב, לא היה מספיק אור בחדר והתחושה לא הייתה נעימה, החניה נמצאת רחוק ובתשלום, ככה שכל פעם שאתה צריך לצאת, צריך ללכת לא מעט

2026-02-11 • via Nuitee
N
Niklaus • solo_traveller • ch
10
2026-02-10 • via Nuitee
N
Nur Hafizah • family_with_children • ma
9
Location! Near all the attractions in Luzern. Room is clean. Hotel staffs are friendly.
Pros:

Location! It is just behind the train station. A few mins walk to the old town.

2026-02-09 • via Nuitee
S
SAKTHIVEL • extended_group • au
9
Stay was comfortable.
Pros:

Stay was comfortable and the location was close to all attractions.

Cons:

No room service.

2026-01-31 • via Nuitee
J
Jordi • couple • es
10
2026-01-31 • via Nuitee
P
Phillip • extended_group • br
9
2026-01-30 • via Nuitee
S
Sara • solo_traveller • ch
3
4 étoiles douteuses. Mais prix canon!!
Pros:

Emplacement parfait. Personnel sympatique.

Cons:

J’ai l’impression d’avoir logé dans un 2 étoiles. Très bruyant (chauffage), très vieillot, pas confortable, petit déjeuner pauvre et qualité médiocre.

2026-01-30 • via Nuitee
J
John • couple • au
10
Pros:

Great location.

Cons:

All great.

2026-01-30 • via Nuitee
J
Joao Paulo • couple • ch
9
2026-01-29 • via Nuitee
C
Christian Dieter • solo_traveller • at
10
2026-01-29 • via Nuitee
I
Ian • couple • gb
10
Pros:

Great location and staff were amazing very friendly and couldn't do enough for us 👍

Cons:

The upper bar terrace was closed for renovations but didnt spoil our stay at all

2026-01-28 • via Nuitee
A
Agathe • solo_traveller • fr
9
2026-01-28 • via Nuitee
D
Danao • couple • us
10
Great stay. Highly recommended.
Pros:

Great location. Across the train station. Walking distance to Chapel bridge and Jesuit church and a oot of restautants.

Cons:

Can get noisy after hours, but is tolerable.

2026-01-28 • via Nuitee