Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent central location, steps from train/metro
Very large and comfortable rooms/suites
Suites with kitchen and good cookware
Friendly, multilingual and helpful staff; complimentary upgrades
Good breakfast (often highlighted)
Nespresso/coffee facilities in rooms
Rooftop bar and impressive building
Parking available in nearby station garage
Spacious, well-decorated rooms and large bathrooms
Plenty of towels and quality toiletries
Cons:
Inconsistent cleanliness: stained carpets and reports of dirt/musty odor
Reception/entry area criticized by some (poor first impression)
Street/bar noise at night in some rooms
WiFi instability reported
Some rooms have small or awkward shower layouts
Breakfast can be expensive if bought separately
Perceived poor value for price by several guests
Creaking floors typical of an older building
Limited dishware leading to dishwasher use complaints
Ventilation turned off in winter made some rooms stuffy

Categories

Cleanliness
6.5
Mixed reports: some guests praised cleanliness, others reported stained carpet, general dirt and a musty/humidity odor in certain rooms.
Service
9
Generally very positive: staff described as friendly, helpful, multilingual, with complimentary upgrades and attentive gestures; one strong negative comment about reception noted.
Location
9.5
Consistently praised as excellent and extremely central—directly by the train/metro, ideal for sightseeing and connections.
Room Quality
8.5
Rooms described as large, comfortable and well-equipped (suites with kitchens); some negatives: small shower layouts, creaky floors and occasional stained carpeting.
Amenities
8
Good amenities noted (kitchen facilities, Nespresso, rooftop bar, parking access); WiFi instability and limited dishware were mentioned as drawbacks.
Value for Money
6.5
Several guests felt the price was high for the room quality received; breakfast seen as the main 4-star element while rooms sometimes felt overpriced.
Food and Beverage
8
Breakfast frequently praised for quality but also called expensive when purchased separately.
Overall Experience
7.2
Overall positive stays thanks to location, room size and service, though noise, occasional cleanliness issues and perceived poor value reduced satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Prime Location and Convenience
Located right next to the Lucerne Train Station, the Chapel Bridge, and the KKL Convention Centre, Hotel Monopol offers unparalleled convenience for travelers. With free WiFi and a complimentary Lucerne City-Mobility ticket upon check-in, exploring the town is a breeze.

Luxurious Rooms and Stunning Views
The spacious, non-smoking rooms at Hotel Monopol are well-equipped with modern amenities including a small fridge, a safe, and a TV with 74 satellite channels. Additionally, the Suite Lounge & Bar on the 7th floor provides a cozy spot to enjoy a drink while soaking in breathtaking views of the city, lake, and mountains.

Dining and Nearby Attractions
Surrounded by numerous dining options, guests at Monopol Luzern Hotel can indulge in a variety of culinary experiences. Additionally, with parking spaces available for a surcharge and easy access to restaurants, the hotel ensures a seamless stay for all guests.

Book your stay at Hotel Monopol for a perfect blend of luxury, convenience, and comfort.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

7.9
Based on 1992 reviews
Cleanliness: 6.5
Service: 9
Location: 9.5
Room Quality: 8.5
Amenities: 8
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 7.2
S
Stout • couple • us
10
2026-10-31 • via Nuitee
L
Lily • couple • au
10
Beautiful hotel in a fantastic central location! The hotel is right next to Macca’s and just a short walk from the iconi
2026-10-28 • via Nuitee
J
Jan • couple • us
9
Pros:

It was large. It was very centrally located.

2026-10-28 • via Nuitee
Z
Zinovy • solo_traveller • il
9
Great suite with kitchen
Pros:

Coffee tea corner. Comfortable bed. Good soap, lots of towels. Big room. High-quality cookware and frying pan

Cons:

The WiFi is not stable. It is advisable to increase the amount of plates, then you can save water by not running the dishwasher every day.

2026-10-28 • via Nuitee
A
Ameen • couple • kw
10
2026-10-27 • via Nuitee
T
Timothy • couple • ca
7
2026-10-25 • via Nuitee
D
Daniela • couple • ch
9
Weekend Aufenthalt
Pros:

Sehr zentrale Lage. Zimmer verfügt über genügend Stauraum und einem komfortablem Bett.

Cons:

Der Strassenlärm ist gut höhrbar, auch in der 5. Etage. Die Fenster könnten besser verschliessen. Leider gibt es einen fleckigen Teppichboden.

2026-10-25 • via Nuitee
N
Nigel • couple • us
8
Pros:

location was excellent, however ventilation in the room was turned off being "winter" which made the room stuffy, otherwise a good hotel.

2026-10-24 • via Nuitee
G
Gema • couple • es
1
Decadente
Pros:

No

Cons:

La Recepción es horrible y se entra por un sitio muy raro. No tiene Hall de entrada, entra su lugar hay una tienda de panes y bocadillos: muy pobre para lo que se le supone al hotel .
El hotel muy decadente y sucio

2026-10-24 • via Nuitee
S
Suzi • solo_traveller • ch
8
Pros:

Le petit déjeuner et la propreté

Cons:

Le bruit pendant la nuit est horrible! La rue et les gens qui crient!

2026-10-23 • via Nuitee
D
Dimith • couple • au
9
Pros:

The room was spacious and clean. The location is perfect, there's a metro entrance just at the Hotel entrance.

Cons:

Breakfast is too expensive if you are getting it separately.

2026-10-21 • via Nuitee
A
Andreas • solo_traveller • ch
8
2026-10-21 • via Nuitee
M
Maria Belen • couple • ar
5
Pros:

Tiene una ubicación inmejorable . A un paso del tren.

Cons:

Si bien. Dice que es 4 estrellas lo único q tiene de 4 estrellas es el desayuno. La habitación que nos tocó tenía olor a humedad, se prendía el radiador solo y nos pareció caro.

2026-10-21 • via Nuitee
K
Kevin • couple • us
10
Never stayed in a fancy hotel like this before but for the price and closeness to the train station and everything else
Pros:

Very large and comfortable rooms

2026-10-21 • via Nuitee
S
SungKyoon • extended_group • sg
10
Pros:

Super friendly

Cons:

NA

2026-10-20 • via Nuitee
M
Marilyn • couple • au
10
2026-10-16 • via Nuitee
M
Maja • couple • ca
9
Convenient, central landmark!
Pros:

The location was ideal for us because of the proximity to the train station and Altstadt. The staff speak many languages and were very friendly and helpful. We were delighted to receive an upgrade to a large suite with a kitchen and bar stools. We made use of the kitchen facilities and enjoyed the Nespresso coffee every morning of our 5 day stay!

Cons:

Unfortunately there is a bar on the backside of the property where many of the youth attending the chilbi (Fall Fair behind the railway station) were carousing until 3 in the morning. It was quite noisy by Swiss standards. However, the thick windows really helped to shut out some of the noise!

2026-10-15 • via Nuitee
S
Steven • family_with_children • us
9
2026-10-14 • via Nuitee
K
Kamiyama • extended_group • jp
8
また利用したい！
Pros:

駅の目の前！最高の立地！
スタッフの皆さん優しく、チェックインの最中にハーブティーを人数分入れてくれたり気遣いも最高だった。
無料のグレードアップをしてくれて部屋も快適だった。

Cons:

シャワールームのみ、滞在した部屋は手前の洗面のから隙間を潜り抜けるようで狭く感じた。

2026-10-11 • via Nuitee
C
CHRISTINE • family_with_children • us
10
Enjoyable stay at Hotel Monopol Luzern
Pros:

The room was tastefully decorated, comfortable and had everything we needed. I particulary liked the large bathroom as we had 3 adults in my family staying in this room. The location was central to everything. The staff were friendly and helpful.

2026-10-08 • via Nuitee