Hotel Toscana

Hotels
7.1 (2045 reviews)
Jungfraustrasse 19 , Interlaken , ch

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
5.6
There were multiple mentions of dirtiness, with specific complaints about cleanliness in the bathroom and bedroom.
Service
8.1
Mixed sentiments; some reviews mentioned helpful staff while others reported unfriendliness, leading to a moderate positive rating.
Location
8.6
Consistently praised for its central location and proximity to amenities.
Room Quality
7.1
Comments on the room quality were mixed, with some mentioning poor decor and noise issues.
Amenities
6.6
Noted absence of certain amenities like a kitchen and breakfast service; also included complaints about poor quality towels.
Value for Money
7.1
Some perceived it as expensive for the quality but others felt it was reasonable for a short stay.
Food and Beverage
6.6
No breakfast service was highlighted as a downside, but quality of food not extensively discussed.
Overall Experience
7.1
General experience was mixed; while some guests appreciated certain aspects, significant negative feedback influenced the overall feel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:18

Property Description

Central Location in Interlaken
Hotel Toscana is ideally situated in the heart of Interlaken, right next to the picturesque Hoehematte park. Enjoy the convenience of being in the pedestrianized centre, surrounded by boutiques, banks, and even a casino, all within walking distance.

Comfortable Rooms with Park Views
Each room at Hotel Toscana offers a cozy retreat with modern amenities. Relax in front of the flat-screen TV, enjoy a cup of tea from the provided facilities, and take in stunning views of the park. During festivals, guests can even catch a glimpse of the fireworks from their rooms.

Convenient Facilities and Activities
Guests have access to free WiFi, computers, and printers in the common lounge. For adventure seekers, the hotel offers bicycle rentals and thrilling paragliding experiences. With the train stations and port nearby, exploring Interlaken is a breeze.

Book your stay at Hotel Toscana now for an unforgettable experience in Interlaken!

Important information:

If you expect to arrive outside reception opening hours, please inform the property in advance. Contact details are stated in the booking confirmation.

Please note that there are only limited parking spaces at the hotel. Parking cannot be reserved in advance.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 25 per person per night when using an available cot.
    Children from 2 years old to 15 years old stay for CHF 40 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.1
Based on 2045 reviews
Cleanliness: 5.6
Service: 8.1
Location: 8.6
Room Quality: 7.1
Amenities: 6.6
Value for Money: 7.1
Food and Beverage: 6.6
Overall Experience: 7.1
P
Puneet • extended_group • in
5
Pros:

Nothing much

Cons:

The property doesn't match the pics on the ooking portal.

2026-02-12 • via Nuitee
A
Arbaj • solo_traveller • gb
10
Recommend
2026-01-24 • via Nuitee
J
Jasmin • extended_group • ch
5
Pros:

Leider keine Möglichkeit, um zu frühstücken.
Nicht mal gesaugt war das Zimmer, als wir angekommen sind. Matratzen eine Katastrophe, müssten dringend ausgetauscht werden. Fernseher gingen etwa drei Sender, mehr nicht.
Kann dieses Hotel niemanden weiterempfehlen

2026-01-21 • via Nuitee
O
Odile • solo_traveller • ch
5
Prix très abordable, OK pour 1-2 nuits, mais attention à l accueil, on mérite plus chaleureux
Pros:

Je ne savais pas qu il y avait un petit déjeûner !
Literie bonne qualité, silencieux

Cons:

propreté salle de bain limite (éclaboussures dentifrice sur le mur p.ex).
Personnel très peu sympathique, en particulier lors de mon départ samedi matin 29.11, extrêmement désagréable, à la limite de la politesse. Ne parlait qu anglais.... alors que nous sommes en Suisse-Allemande. Je ne demande pas que tout le personnel parle toute les langues, mais étrange de ne pas parler une langue nationale

2026-01-20 • via Nuitee
G
Giorgi • solo_traveller • ge
2
2026-01-19 • via Nuitee
A
Asheesh • extended_group • us
4
2026-01-19 • via Nuitee
P
puja • couple • de
2
2026-01-19 • via Nuitee
E
Enrico • solo_traveller • ch
3
2026-01-19 • via Nuitee
J
Jeff • couple • us
4
Cons:

Hairs all over our bed, mold on the shower curtain

2026-01-19 • via Nuitee
J
Jacques • solo_traveller • ch
1
Hôtel de merde
Pros:

Personnel inexistant, pas même un bonjour, il m'a dit d'attendre qu'il termine et viendra après la clé. Pas une seule fois il a dit bonjour.
Photo trompeuse, hôtel vieux, poisseux, ils n'ont pas fait le ménage pendant mon séjour. Prix exorbitant pour un hôtel médiocre. Booking ne doit commercialiser ce type d'hôtel pour le prix que j'ai payé c'est honteux

Cons:

Rien, absolument rien apprécié, je suis content que le séjour était court

2026-01-19 • via Nuitee
T
Tresa • extended_group • ch
5
Mittelmässig
Pros:

Das Zimmer hatte Klimaanlage

Cons:

Das Hotel war teuer und hat kein Frühstück angeboten. Im Zimmer hat es nach Essen geschmeckt.

2026-01-19 • via Nuitee
R
Ruqayyah • extended_group • gb
7
2026-01-19 • via Nuitee
A
Amy • extended_group • gb
7
2026-01-19 • via Nuitee
I
Irene • family_with_children • ch
3
Pros:

Rien

Cons:

1 seul linge de bain, pas de possibilité de fermer les stores, pas de possibilité de prendre un déjeuner. Très cher pour le peu d'équipements

2026-01-19 • via Nuitee
S
Sylvain • solo_traveller • ch
4
2026-01-19 • via Nuitee
C
Cenia Fabiana • extended_group • bo
10
2026-01-19 • via Nuitee
N
Naveed Ahmed • extended_group • ae
1
Dirty and Unhygienic Place to Stay
Pros:

Near to Interlaken OST Station - 5 mints walk.

Cons:

If there were an option to give zero stars—or even a negative rating—I wouldn’t hesitate. The only reason this dump is getting a single star is because it had Muslim showers (bidets). Everything else about this place was a nightmare.

Despite repeatedly asking for housekeeping—twice, to be exact—nobody ever bothered to show up. The bedsheets looked like they hadn’t been washed in weeks, the pillows felt like sacks of rocks, and the blanket was literally falling apart from the inside. The towels smelled awful, like they’d been left damp in a corner for days. Hygiene? Nonexistent. The staff? Completely negligent.

As soon as they take your money, you’re on your own. I begged for fresh sheets and clean towels — not once, but multiple times — and every request was ignored like I was invisible. The staff acted like they were doing me a favor just by being there. Rude, apathetic, and clearly not trained to deal with paying customers.

The location is the only halfway decent thing about this place — and even that’s not enough to make up for the hellish experience. I’m genuinely baffled by the positive reviews on Booking.com. I trusted them, and that was a big mistake. I should’ve checked Google reviews first — you should too.

This was my first trip to Switzerland, and thanks to this disaster of a hotel, it’s one I’ll remember for all the wrong reasons. I don’t care if a better hotel costs triple the price — pay it. Whatever you do, do not stay here. This place is filthy and mismanaged.

2026-01-19 • via Nuitee
N
Napaphat • family_with_children • fi
10
2026-01-19 • via Nuitee
M
Muhammad Umer • family_with_children • gb
10
2026-01-19 • via Nuitee
M
Markus • couple • ch
7
Pros:

Zimmer sind sauber und ruhig.

Cons:

Check in hat trotz vorheriger telefonischer Absprache nicht geklappt. Personal spricht kein Deutsch, nur schlecht Englisch.

2026-01-15 • via Nuitee