Grand Hotel Zermatterhof

Hotels
9.4 (455 reviews)
Bahnhofstrasse 55 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Excellent cleanliness
Beautiful location
Amazing amenities
High-quality food

Categories

Cleanliness
9.2
Rooms were described as very clean and well maintained.
Service
9.7
Staff were extremely helpful and accommodating, enhancing the overall experience.
Location
9.6
Hotel's unique transport options and beautiful surroundings made the location highly praised.
Room Quality
9.4
Rooms were spacious, tastefully furnished and comfortable.
Amenities
9.2
Amenities including the breakfast and piano performance received high praise.
Value for Money
9.2
Prices were comparable to other options reviewed and quality was exceptional.
Food and Beverage
9.2
Food quality, especially breakfast, was highly recommended and well-rated.
Overall Experience
9.7
Overall positive experiences with highlights on service, comfort, and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:30

Property Description

Luxurious Heritage Hotel in Zermatt

Exquisite Dining Experiences: Indulge in award-winning cuisine at Alpine Gourmet Prato Borni, Brasserie Lusi, and saycheese! Restaurant. Enjoy daily afternoon tea and live piano music at Stars Bar.

Ultimate Relaxation: Unwind in the Vita Borni spa with a pool and sauna. Rooms offer stunning mountain views, with some overlooking the iconic Matterhorn. Enjoy complimentary tea, coffee, and minibar treats.

Exclusive Events and Amenities: Host events in modern banquet rooms, relax in the smoker's lounge, and explore the hotel garden and terrace. Member of “Preferred Hotels & Resorts” and “Swiss Deluxe Hotels”.

Book your stay at Grand Hotel Zermatterhof for a truly unforgettable experience!

Important information:

Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 9 years old to 17 years old stay for CHF 100 per person per night when using an existing bed.
    Children up to and including 8 years old stay for free when using an available extra bed.
    Children from 9 years old to 12 years old stay for CHF 140 per person per night when using an available extra bed.
    People 13 years old and over stay for CHF 200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 455 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.6
Room Quality: 9.4
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.7
K
Katerina • couple • cy
10
Exceptional stay
Pros:

Exceptional hotel and staff. It exceeded my expectations. The best location. Polite and helpful staff. Always with a smile! All the restaurants are perfect. The most exceptional is the breakfast room with the piano

2026-02-14 • via Nuitee
W
Wayne • couple • gb
10
Exceptional. One you will always remember
Pros:

Everything!!! It was a fairytale… the most beautiful hotel you can imagine. Next level service with charismatic staff and romantic ambiance. Don’t hesitate.

Cons:

Nothing!

2026-02-13 • via Nuitee
R
Ricardas • couple • lt
10
True 5 Star Hotel Experience
Pros:

This is exactly what you expect from a true 5 star hotel. Experience starts even before arrival, concierge helped us to arrange ski equipment and instructors. Staff is incredibly helpful, beautiful hotel as a whole, wide selection for breakfast. Also newly renovated SPA is just superb.

2026-02-12 • via Nuitee
E
elyor • family_with_children • uz
9
Pros:

Nearly everything

Cons:

Additional water is charged

2026-02-11 • via Nuitee
S
Sébastien • couple • lu
8
très agréable
Pros:

charme,emplacement,service.superbe salle de petit déjeuner et tres beau choix.

Cons:

salles de bains et robineterie à revoir…

2026-02-09 • via Nuitee
G
Greg • couple • gb
10
Amazing stay, thanks to all staff.
Pros:

Loved the property and the the staff were very professional, attentive and helpful.

Cons:

Nothing.

2026-01-30 • via Nuitee
L
Laura • family_with_children • es
9
Pros:

La ubicación.

Cons:

No se podía regular la temperatura dentro de la habitación, habiendo un calor excesivo. Ruido en nuestra habitación al utilizar otra habitación su baño. No obtuvimos ayuda para reservar en ninguno de los restaurantes del hotel.

2026-01-27 • via Nuitee
2
280ghassanr • Family
10
The best of Zermatt
Pros:

A truly exquisite hotel in Zermatt Excellent location,with view of the Matterhorn .Exceptionally hospitable management and staff, and top-notch cuisine throughout.

2026-01-24 • via Tripadvisor
G
gurdrvskaurk • NONE
10
Memorable Stay
Pros:

Myself and my husband stayed at this hotel last week celebrating our 50th Wedding Anniversary. The hotel is the nicest hotel we have ever stayed in, in the last 20 years of travelling and can't praise our stay here enough. From the management to the rest of the staff, everyone was so professional, kind, polite, helpful and friendly, that we rate our stay five out of five. We will always remember our time at the hotel and will recommend it to everyone we know.

2026-01-23 • via Tripadvisor
R
Rohin • solo_traveller • za
10
2026-01-21 • via Nuitee
M
Maryam • couple • qa
9
تجربة فخمة
Pros:

الافطار عجيب
التوصيل من والى المحطة
الموظفين
الغرف

Cons:

حجز تعليم التزلج ومحل تأجير المعدات المقترح من قبل الفندق كانوا دون المستوى المطلوب

2026-01-19 • via Nuitee
C
Cid • family_with_children • br
9
2026-01-19 • via Nuitee
R
Roseline • family_with_children • ch
8
Pros:

Frühstück und Lage waren sehr gut

2026-01-19 • via Nuitee
J
Jabor • family_with_children • qa
9
2026-01-19 • via Nuitee
A
Andrew • solo_traveller • au
9
Excellent
Pros:

All aspects of the hotel.

Cons:

Restaurant / booking etc

2026-01-17 • via Nuitee
F
Falk • solo_traveller • ch
10
2026-01-17 • via Nuitee
N
nikhtasg2022 • Friends getaway
10
Beautiful hotel with a good tram
Pros:

I had an amazing experience with my friend in the hotel , the room was very nice and the bed super comfortable.The breakfast was delicious and had many options.Lena at the breakfast was super nice and helpful,she really made our day and make sure we had anything we needed.Aliki at the spa was very friendly and welcoming making sure we have a very good and relaxing experience.An amazing hotel with a great team.

2026-01-16 • via Tripadvisor
S
Sanjay • couple • in
10
Pros:

Great location. Well maintained. Charming

2026-01-16 • via Nuitee
R
Rodrigo • family_with_children • br
10
Excelência e Conforto
Pros:

Do pianista que tocou durante os eventos

2026-01-16 • via Nuitee
F
Falk • family_with_children • ch
10
2026-01-15 • via Nuitee