Grand Hotel Zermatterhof

Hotels
9.4 (455 reviews)
Bahnhofstrasse 55 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Excellent cleanliness
Beautiful location
Amazing amenities
High-quality food

Categories

Cleanliness
9.2
Rooms were described as very clean and well maintained.
Service
9.7
Staff were extremely helpful and accommodating, enhancing the overall experience.
Location
9.6
Hotel's unique transport options and beautiful surroundings made the location highly praised.
Room Quality
9.4
Rooms were spacious, tastefully furnished and comfortable.
Amenities
9.2
Amenities including the breakfast and piano performance received high praise.
Value for Money
9.2
Prices were comparable to other options reviewed and quality was exceptional.
Food and Beverage
9.2
Food quality, especially breakfast, was highly recommended and well-rated.
Overall Experience
9.7
Overall positive experiences with highlights on service, comfort, and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:30

Property Description

Luxurious Heritage Hotel in Zermatt

Exquisite Dining Experiences: Indulge in award-winning cuisine at Alpine Gourmet Prato Borni, Brasserie Lusi, and saycheese! Restaurant. Enjoy daily afternoon tea and live piano music at Stars Bar.

Ultimate Relaxation: Unwind in the Vita Borni spa with a pool and sauna. Rooms offer stunning mountain views, with some overlooking the iconic Matterhorn. Enjoy complimentary tea, coffee, and minibar treats.

Exclusive Events and Amenities: Host events in modern banquet rooms, relax in the smoker's lounge, and explore the hotel garden and terrace. Member of “Preferred Hotels & Resorts” and “Swiss Deluxe Hotels”.

Book your stay at Grand Hotel Zermatterhof for a truly unforgettable experience!

Important information:

Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 9 years old to 17 years old stay for CHF 100 per person per night when using an existing bed.
    Children up to and including 8 years old stay for free when using an available extra bed.
    Children from 9 years old to 12 years old stay for CHF 140 per person per night when using an available extra bed.
    People 13 years old and over stay for CHF 200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 455 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.6
Room Quality: 9.4
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.7
U
Ursula • solo_traveller • at
9
2026-04-18 • via Nuitee
R
Ruediger • couple • us
10
2026-04-13 • via Nuitee
M
Matija • couple • si
10
Odličen Grand Hotel v centru Zermatta. Sotritve in postrežba so na najvišjem nivoju.
Pros:

Odnos in trud osebja je bil izjemnen.

2026-04-13 • via Nuitee
C
Christopher • solo_traveller • ch
4
Cons:

Check out Zeit

2026-04-12 • via Nuitee
T
Taavi • couple • es
10
Zermatterhof is the soul of the alps
2026-04-08 • via Nuitee
S
Sasha • couple • se
10
2026-04-01 • via Nuitee
N
Nancy • couple • us
10
Grand Hotel was more than we expected.
Pros:

The breakfast room, staff, service and food were amazing. The hotel and our room were beautiful and clean. The service at the front desk and ski room spoiled us. The spa was the best I've experienced.

2026-03-29 • via Nuitee
I
iakovos • family_with_children • cy
10
Pros:

Amazing

2026-03-29 • via Nuitee
T
Tania • solo_traveller • be
10
Ongelofelijk mooi hotel en perfect service en ligging.
Pros:

Prachtig hotel waar alles tot in de puntjes verzorgd is. Prachtig spa

Cons:

Spijtig is ongeveer alles in Zermatt duur.

2026-03-26 • via Nuitee
K
kristin • couple • es
9
Exelent exept for the bed
Pros:

Most beautiful breakfast room and breakfast

Cons:

The beds matrass was too hard for us

2026-03-23 • via Nuitee
B
Brenard • couple • au
10
The service is next level and the location is great
Pros:

Excellent service and great wellness area. Fantastic breakfast!

Cons:

Nothing

2026-03-22 • via Nuitee
V
Valeska • family_with_children • de
10
Sehr gut, gediegen
Pros:

Perfekte Lage, perfekter Service

Cons:

Spa

2026-03-19 • via Nuitee
M
markdavies999 • Family • London, England
10
Fantastic hotel. Staff are very friendly and helpful.
Pros:

Lovely hotel. Location, food, service and decor. Amazing spa

2026-03-11 • via Tripadvisor
A
Atle • couple • no
10
2026-03-10 • via Nuitee
B
BEATRIZ • couple • br
9
Foi extremamente agradável
Pros:

Spa, piscina excelente; localização, serviços excelentes.

Cons:

Chuveiro

2026-03-08 • via Nuitee
G
Gediminas • family_with_children • lt
10
An exceptionally good stay
Pros:

Exceptional hotel, staff. A special compliment to the hotel pianist. Exceptional SPA zone.

2026-03-06 • via Nuitee
A
Ana • couple • br
9
2026-03-06 • via Nuitee
S
Shlomi • couple • il
10
2026-03-04 • via Nuitee
O
O6036FMjose • NONE
10
AN AMAZING PROPERTY WITH THE FLAVOUR OF THE OLD DAYS
Pros:

I loved the experience , The Spa is really amazing , but the best part is the human quality and attention provided by the staff .I will definitively come back. Thank you.

2026-03-03 • via Tripadvisor
M
mark • couple • gb
10
Perfect
Pros:

Location
Staff
Restaurants

Cons:

Nothing

2026-03-03 • via Nuitee