Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Delicious breakfast
Friendly staff
Excellent wellness facilities
Cons:
Noise from renovations
Limited reception hours

Categories

Cleanliness
8.93
No specific mention of cleanliness was found in the reviews, but standard quality for this hotel tier.
Service
9.4
Staff described as friendly and helpful in multiple reviews.
Location
9.44
Location is frequently mentioned as superb and centrally located.
Room Quality
9.39
Rooms are praised across several reviews for comfort and decor.
Amenities
9.42
Wellness facilities and breakfast options received positive mentions.
Value for Money
9.38
Guests felt they received excellent value based on service and offerings.
Food and Beverage
9.43
Breakfast options and dining experiences are highly rated.
Overall Experience
9.8
Guests expressed high levels of satisfaction and recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:25

Property Description

Luxurious Accommodation
The family-run 4-star superior Wellness Hotel Alpenhof offers elegant rooms with modern amenities including free WiFi, minibar, and cable TV. Most rooms feature a balcony for stunning views of Zermatt.

Gourmet Dining Experience
Indulge in a variety of gourmet menus at the hotel's restaurant and savor local and international wines in the stylish lobby. Treat yourself to little snacks and exquisite drinks in the cozy atmosphere.

Relaxation and Entertainment
Unwind in the Spa area with an indoor pool, hot tub, sauna, and steam baths. Pamper yourself at the beauty salon or enjoy a drink at the refined smoking lounge or the lively piano bar.

Experience luxury and comfort at Wellness Hotel Alpenhof in Zermatt. Book now for an unforgettable stay.

Important information:

Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.

A complimentary transfer service from and to the train station is offered to all guests on their arrival and departure day. Please inform the property about your arrival time in advance. Please note that the extra bed prices may vary according to season. Please contact the property directly for further information. Contact details are stated in the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.

Renovation Alpine Chic Rooms

Until mid-December we are renovating all Alpine Chic rooms with a complete new look. The entire side of the Hotel above the bar will therefore be closed, the Spa, Restaurant, Bar and smoking lounge stay open as per usual. Some construction noise will be expected.
Renovation work will be done weekdays, during business hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.4
Based on 981 reviews
Cleanliness: 8.93
Service: 9.4
Location: 9.44
Room Quality: 9.39
Amenities: 9.42
Value for Money: 9.38
Food and Beverage: 9.43
Overall Experience: 9.8
ΓΙΩΤΑ • couple • gr
10
2026-02-13 • via Nuitee
U
Ursula • family_with_children • ch
9
2026-02-13 • via Nuitee
S
S7268ZYstuartm • Family
10
The best place to stay in Zermatt !
Pros:

We stayed at Hotel Alpenhof for a family ski holiday and when we visit Zermatt again, we will definitely stay at the Alpenhof again. The hotel is very smart, the food is good and the location is excellent as it is just across from the main route to the slopes. The best thing though is the atmosphere in the very friendly bar. The bar manager (Ali) and his colleague Mattia had a nice word for everyone and the service was excellent !

2026-02-09 • via Tripadvisor
A
amiel • couple • fr
8
2026-02-08 • via Nuitee
V
VNgg1 • Friends getaway
10
Excellent
Pros:

This hotel has everything you want for a special stay; starting from spa to sparkling clean rooms. Staff is paying attention to your needs and is very helpful. Food is delicious and dinner atmosphere after a ski day is cozy and warm.
The location is perfect, close to Zermatt center and Sunnega funnicular.
I would definitely come back to this hotel for my next trip to Zermatt.

2026-02-02 • via Tripadvisor
J
Jos • extended_group • nl
10
2026-01-29 • via Nuitee
O
Oliver • couple • gb
9
2026-01-29 • via Nuitee
L
Loungesong • Friends getaway • San Francisco, California
10
Top Notch Cigar Lounge with a Gem of a Barman-Ale!
Pros:

This review is for the Cigar Lounge & Bar. The cigar lounge was the highlight of our evening activities for this trip! This was 100% due to Ale and his expert cocktails and friendly attitude. The great selection of cigars and clubby, warm lounge was also spot-on. I was on a boys trip and a few of us visited twice.

The first night of our trip we were on our way home but saw the "Cigar Lounge" sign while walking along the river to our AirBnb. We walked in. Ale introduced himself immediately. We quickly toured the lounge, checking the selection and menu, and said we'd be back the next night.

When we came back the following night at 9PM it was quite busy in the lounge. Ale let us know he had to help a few groups ahead of us both in the lounge and the bar area. When he came over he was genuinely happy to see us again and that we had returned. We each enjoyed a classic Partagas D4 and a few Manhattans (with Sazerac Rye). The drinks were expertly made with garnishes and great ice.

We were one of the last groups in the bar when we left at 11:30 PM and really got to know Ale. He's the kind of person you want to meet on a vacation abroad: hear their story and make a connection.

The next morning I realized I had lost my wallet! I had a feeling it had fallen out of my pocked in the deep leather chairs in the lounge at Hotel Alpenhof. I called their front desk and they had it! I claimed it an hour later and went to thank Ale but he wasn't in yet.

We went back the following night and had another wonderful night--once again ending up the last group in the bar and enjoying talking with Ale. This night we had Romeo & Julieta Mille Flores and more Manhattans.

If Ale represents the service one receives at Hotel Alpenhof, I would stay there in a second. In fact, the front desk staff I dealt with while retrieving my wallet were very friendly and accommodating so I'm sure that the service would extend to the rooms and restaurants.

This should be a stop in Zermatt for any cigar afficionados--easily our favorite lounge on the trip, and we visited three. Be sure to say hello to Ale.

2026-01-26 • via Tripadvisor
R
Roman • couple • ch
10
2026-01-25 • via Nuitee
M
Miglio • couple • it
10
2026-01-20 • via Nuitee
R
Rene • couple • ch
8
Fast gut
Pros:

Zimmer Bar das ganze Hotel

Cons:

Essen

2026-01-19 • via Nuitee
T
Tristan • family_with_children • au
10
Exceptional value for money
Pros:

The location is superb, staff are extremely friendly with great service.

Cons:

We had a great stay, no dislikes

2026-01-19 • via Nuitee
M
Manuela • couple • ch
9
2026-01-19 • via Nuitee
R
Rota • family_with_children • ch
10
2026-01-19 • via Nuitee
P
Patrick • couple • ch
10
2026-01-19 • via Nuitee
S
Sasa • family_with_children • me
10
Pros:

Everything, from the start until the end of our stay, everything was perfect which metters the hotel.

2026-01-18 • via Nuitee
R
robertewartw • Couples
10
The perfect hotel
Pros:

Better than ever! And I had very high expectations, after three memorable stays over 20 years ago. The bar area with the talented pianist and log fire is just the perfect spot to wind down with a drink after a day on the ski slopes. The Spa and Wellness Facilities are the best I have experienced. Such attention to detail and clearly no expense spared. The restaurant gets five stars for food, service and ambience. We had the five course menu most nights, but opted for a la carte on our last evening just for a change. Delicious. The bedrooms were large but cosy and well appointed. I poked my nose in a few of the other high end hotels around Zermatt and I can categorically say that even if money were no object, I would choose to stay at The Alpenhof each and every time.

2026-01-16 • via Tripadvisor
E
Ezzat • couple • us
9
2026-01-15 • via Nuitee
A
Aly • solo_traveller • lb
8
Very convient place for skier with nice spa
Pros:

The spa is amazing
It’s so convienne for skiing location and ski rooms plus changing rooom

Cons:

Room service

2026-01-14 • via Nuitee
G
gaia • family_with_children • it
10
2026-01-03 • via Nuitee