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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Cycling
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Horse riding
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Ironing service
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Meeting/banquet facilities
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Currency exchange
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Bowling
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Valet parking
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Accessible parking
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Concierge service
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Allergy-free room
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Kid meals
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Pool with view
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Airport shuttle (free)
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Indoor pool - seasonal
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Pet bowls
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Steam room
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Pet basket
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Live music/performance
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Temporary art galleries
Review Highlights
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Property Description
Luxurious 5-Star Splendide Royal Hotel in Lugano
Elegant Guest Rooms and Fine Cuisine: The Splendide Royal boasts elegant guest rooms and a renowned restaurant, I Due Sud, with a Michelin-starred executive chef. Enjoy a culinary journey blending flavors from southern Switzerland and Italy.
Splendide Lifestyle Spa and Belle Epoque Bar: Unwind at the on-site spa with a pool, gym, saunas, and steam baths, or indulge in beauty treatments. Experience a sophisticated evening at the Belle Epoque bar with international hors d'oeuvres and cocktails until late.
Convenient Amenities and Location: Benefit from free WiFi, attentive service from a dedicated staff, and parking options. Explore Lugano's boutiques just a short stroll away from the hotel grounds.
Book now to experience the epitome of luxury and hospitality at Splendide Royal Hotel.
Please also note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.
The on-site restaurant serves dinner from Thursdays to Saturdays. Reservations are highly recommended.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
اقامة فاخرة جدا
لا شي
taille de la chambre
piscine et terrasse
Très positif. Personnel prévennat, discret et attentif.
RAS
The spa massage was amazing- thanks Sofia! Very professional, friendly and flexible staff!
Staff was great and very attentive
Amazing wellness facilities and sundeck with lake view
Nice variety at breakfast
We went to the bar and asked to be seated for a drink. We were asked if we would also like to eat. We said yes but first we would like a drink. Bar manager was very rude and arrogant. We were told that all the empty tables in the bar were reserved, even though there were no signs on them. We were eventually offered a seat on a couch in the middle of the eating area. We ordered a drink and sat there for 45 minutes and got up and left in disgust as the tables in the bar were still empty. We went to our room and ordered room service. The next day we went out for drinks and dinner and had a wonderful time.
I chose Hotel Splendide Royal specifically because it is a member of The Leading Hotels of the World, and unfortunately the experience was far below what I expected from a hotel carrying this distinction.
The accommodation and overall service did not reflect the standard I associate with this category of hotel. Basic bathroom amenities were incomplete. After I raised the issue, only a toothbrush and a bar of soap were provided; there was no bath sponge and the shaving kit was still not supplied.
I also reported the very unpleasant quality and smell of the liquid soap and the poor quality of the shampoo. Unfortunately, I felt that some staff members were displeased by my comments rather than genuinely interested in addressing them.
The food and restaurant experience was also disappointing and below the level I expected.
I raised these issues with the hotel during my stay, but they were not properly resolved. What disappointed me most was the considerable gap between the standards I expected from a Leading Hotels of the World property and the experience I actually received.
المكان والاطلالع جميله
المخدات سيئه جدا والاصنصير قديم جدا وتعامل موظفه الفطور سيئه جدا
The location was excellent, and the view from our room was beautiful. We enjoyed the wonderful scenery of Lake Lugano every morning and evening. In addition, we appreciated the warm hospitality of the hotel staff, including restaurant and valet parking.
Second time at the hotel already tells something! Strategic location for our purposes. Nice installations and decoration. All staff helpful.
Remark on breakfast, with small option of fruits on self service buffet.
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