Hotel Splendide Royal

Hotels
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The Leading Hotels of the World
9.2 (1732 reviews)
Riva Caccia 7 , Lugano , ch
+41 91 985 77 11

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Beautiful hotel
Cons:
Cleanliness issues
Room noise
Underwhelming food experience

Categories

Cleanliness
8.02
Noted issues with bathroom cleanliness and room condition.
Service
10
Generally attentive service with some exceptions.
Location
10
Great location near the lake and walking distance to attractions.
Room Quality
8.52
Aged rooms with noise issues and inconsistent amenities.
Amenities
9.52
Spa and pool are nice but some amenities were underwhelming.
Value for Money
8.52
Breakfast and certain services did not meet expectations for pricing.
Food and Beverage
9.02
Dinner event did not live up to expectations, breakfast average.
Overall Experience
10
Overall good experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:17

Property Description

Luxurious 5-Star Splendide Royal Hotel in Lugano

Elegant Guest Rooms and Fine Cuisine: The Splendide Royal boasts elegant guest rooms and a renowned restaurant, I Due Sud, with a Michelin-starred executive chef. Enjoy a culinary journey blending flavors from southern Switzerland and Italy.

Splendide Lifestyle Spa and Belle Epoque Bar: Unwind at the on-site spa with a pool, gym, saunas, and steam baths, or indulge in beauty treatments. Experience a sophisticated evening at the Belle Epoque bar with international hors d'oeuvres and cocktails until late.

Convenient Amenities and Location: Benefit from free WiFi, attentive service from a dedicated staff, and parking options. Explore Lugano's boutiques just a short stroll away from the hotel grounds.

Book now to experience the epitome of luxury and hospitality at Splendide Royal Hotel.

Important information:

Please also note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.



The on-site restaurant serves dinner from Thursdays to Saturdays. Reservations are highly recommended.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LUG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for CHF 50 per person per night when using an existing bed.
    Children up to and including 12 years old stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1732 reviews
Cleanliness: 8.02
Service: 10
Location: 10
Room Quality: 8.52
Amenities: 9.52
Value for Money: 8.52
Food and Beverage: 9.02
Overall Experience: 10
B
Barbara • family_with_children • ch
9
2026-07-24 • via Nuitee
A
Ali_Y • family_with_children • tr
9
2026-07-24 • via Nuitee
R
RuslanLA • Family
10
Great family stay
Pros:

Came here for 3 nights on a family vacation through northern Italy. The Hotel is beautiful, but rooms might need a refresh. The pool area and Spa were great and very upscale (I would only critique that pool/spa attendant help set up the beds, not just hand you a towel, also they don’t clear up towels once someone leaves which was quite odd). The drinks at pool area are good, but once again you have to go to the bar as no one would come up to you and take the order or see if you need anything (maybe it’s just a cultural thing, but for a 5 star hotel I would expect it). The breakfast was absolutely delicious and food quality was excellent along with the staff.

2026-07-23 • via Tripadvisor
T
tareqmadanat • Family • Amman, Amman Governorate
8
A lakeside grande dame worth recommending — with one lapse
Pros:

Two nights in July in a lake-view room. The setting is the reason to come and it delivers completely — a classic lakeside grand hotel with a view that justifies the choice on its own.
Breakfast is a genuine highlight: excellent variety, well presented, and champagne offered. The staff are kind throughout — reception, breakfast service and the valet team alike, and that consistency counts for a lot.
Two criticisms. The building is showing its age, the reception area most visibly. It would benefit from a careful refurbishment — done properly, it could be brought up to date without losing the heritage character that gives the hotel its charm. That character is worth protecting.
The second is a service lapse. At check-in the receptionist went through every request we had made in advance and confirmed each had been met, specifically twin beds in place of a king. We reached the room and found a king. When I raised it, the elderly porter who had brought our luggage came up and made a laboured attempt to separate the bed himself, then told us housekeeping would reset it the following day — apparently there is no housekeeping on the night shift. At this level, a confirmed request should be right before the guest opens the door, and fixable the same evening when it isn't.
None of that changed our overall impression. I would recommend the Splendide Royal to anyone visiting Lugano, particularly in a lake-view room

2026-07-22 • via Tripadvisor
C
californiagirlZurich • Family
10
Wonderful stay in Lugano!
Pros:

Extremely friendly and welcoming staff. Hotel is very clean, has a great location and the renovated rooms are very tastefully done.
We felt welcome from the time we drove up. Very nice breakfast buffet and the terrace restaurant was great for a light lunch. The sundeck up above the pool has great views and was quiet and relaxing.

2026-07-22 • via Tripadvisor
W
Wojciech • couple • pl
10
2026-07-22 • via Nuitee
A
Aleksa • family_with_children • mt
10
Pros:

The property is beautiful!

2026-07-22 • via Nuitee
S
Sebastian • couple • ch
10
Pros:

Super Frühstück. Zimmer sehr schön.

Cons:

Service and ser Bar zu wenig professionnel.

2026-07-21 • via Nuitee
E
E7493JSmike • Family
10
traditional great hotel experience on the Lugano lake
Pros:

lovely high quality hotel with style , exellent service and perfect view on the Lugano lake . breakfast great and sitting outside to enjoy the lake even better .
nice pool which we enjoyed after hot summer walk to cool down .
be sure your room is in the old and tradition part of the hotel..

2026-07-20 • via Tripadvisor
T
Tobias • family_with_children • ch
9
2026-07-20 • via Nuitee
C
Cristina • family_with_children • tr
10
2026-07-17 • via Nuitee
T
TareqMadanat • solo_traveller • jo
7
2026-07-17 • via Nuitee
E
Edwige • couple • ch
10
Splendide
Pros:

The location and breathtaking beauty of this property are truly its standout features. Nestled in an exceptional setting, it offers a memorable experience from the moment you arrive. What made our stay even more special, however, was the outstanding hospitality. Every member of the staff was warm, attentive, and genuinely welcoming.

A very special thank you goes to Noemi at reception, whose kindness, professionalism, and infectious friendliness made us feel at home from the very first moment. She gave us the warmest welcome and set the tone for a truly wonderful stay.

Cons:

NA

2026-07-16 • via Nuitee
H
hanzada • solo_traveller • ae
10
2026-07-16 • via Nuitee
J
Jean-Christophe • couple • fr
9
Un séjour agréable dans un bel hôtel mais les prix sont élevés
Pros:

Bel hôtel, vue magnifique

Cons:

Le rapport qualité/prix il y a aussi bien pas très loin en passant la frontière italienne

2026-07-15 • via Nuitee
M
Miriam • couple • ch
4
2026-07-15 • via Nuitee
H
Henrik • couple • dk
9
2026-07-15 • via Nuitee
A
Alasgar • couple • az
9
2026-07-13 • via Nuitee
T
Tour37846598653 • Family
10
Perfection in 1 place
Pros:

Perfection …

Everybody is Super super super Nice ,the word helpfull is not enough to describe how wonderfull everybody was .
From the moment You arrive , everything is taken care of.
We cannot explain in Words how perfect this Vacation was for us .
You feel like a Royal !
They have the most wonderfull Clean rooms.
From Breakfast till Dinner ,Everything is delicious .
My Son was treated like a real king .
They did everything to make our days feel like careless.
The nicest people we’ve ever met ..
This was not just a Vacation for us , it felt like coming home .

Grazie 1000 per tutto .

2026-07-12 • via Tripadvisor
M
Madhu • extended_group • us
10
Pros:

Location / cleanliness/ Service/ food / staff

2026-07-08 • via Nuitee