Hotel Victoria

Hotels
7 (3837 reviews)
Riva Paradiso 2b , Lugano , ch

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Children allowed

Facilities

Nightclub
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful views
Helpful staff
Cons:
Cleanliness issues
Uncomfortable bedding

Categories

Cleanliness
5.39
Several reviews reported issues with cleanliness and dated decor.
Service
8.36
Most reviews mentioned helpful staff and reception, though there were complaints about unresolved maintenance issues.
Location
9.4
Multiple reviews praised the central location and beautiful views.
Room Quality
5.35
Complaints about dated furniture and uncomfortable bedding were common, with some noting rooms were not as described.
Amenities
6.38
Basic amenities were mentioned; however, some deficiencies were noted in the provided facilities.
Value for Money
7.34
Mixed feelings about value; some reviews found it acceptable given the location and views despite the issues.
Food and Beverage
6.39
Breakfast options were limited; reported quality was adequate but not impressive.
Overall Experience
7.36
While there were many positives, significant complaints about room conditions and cleanliness affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:27

Property Description

Stunning Lakefront Views and Renovated Rooms
Hotel Victoria in Lugano-Paradiso, established in 1884, offers breathtaking panoramas of Lake Lugano and Mount Bre. The recently refurbished rooms boast modern amenities like flat-screen TVs and complimentary WiFi.

Diverse Dining Options and Entertainment
Indulge in delectable meals at the two affordable restaurants/pizzerias on-site, overlooking the picturesque lake and the palm tree-lined avenue. Enjoy al fresco dining on the charming terrace during the summer. Experience live music at the renowned Dancing Club Cecil, known for its weekend performances in a completely soundproof environment.

Convenient Location and Nearby Attractions
Conveniently situated near various facilities including a bank, hairdresser, public swimming pool, and the San Salvatore Mountain funicular. Guests can take advantage of free public parking in the evenings or opt for a nearby paid car park.

Book your stay at Hotel Victoria for a memorable experience!

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast is available upon request at a price of 9.50 Swiss francs.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 16 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 20 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 3837 reviews
Cleanliness: 5.39
Service: 8.36
Location: 9.4
Room Quality: 5.35
Amenities: 6.38
Value for Money: 7.34
Food and Beverage: 6.39
Overall Experience: 7.36
C
Cavalcante • family_with_children • br
10
Pros:

Hotel lindo

2026-02-13 • via Nuitee
G
Giuseppe • solo_traveller • it
9
2026-02-12 • via Nuitee
V
volker • solo_traveller • us
9
As expected
Pros:

Location

Cons:

Nothing

2026-02-10 • via Nuitee
P
PADELMANIAC • family_with_children • it
10
Lugano
Pros:

Ottima posizione davanti al lago, abbiamo prenotato camera con terrazzo vista lago.. Colazione abbondante e personale cordiale e attento
Letto comodissimo

Cons:

Camere da ammodernare

2026-02-09 • via Nuitee
P
Paolo • family_with_children • it
6
Pros:

Posizione fronte lago

Cons:

La struttura e la camera hanno un forte odore di fumo

2026-02-09 • via Nuitee
A
Adolfo • solo_traveller • it
1
Vecchio
Pros:

Solo la posizione

Cons:

Tutto nn mi è piaciuto

2026-01-31 • via Nuitee
M
Myriam • extended_group • ma
6
Emplacement magnifique mais l’hôtel nécessite une rénovation
Pros:

Emplacement

Cons:

Qualité de la literie et les équipements sont très anciens

2026-01-30 • via Nuitee
C
Chiara • couple • it
7
2026-01-27 • via Nuitee
T
THEODORA • couple • gr
4
Pros:

μονο η τοποθεσια αξιζει τιποτα αλλο.

Cons:

η συμπεριφορα ψυχροτατη, το παρκινγ επρεπε να το ανοιγουν εκεινοι με αποτελεσμα να μην μπορουμε να βγουμε γιατι δεν υπηρχε κανεισ στην υποδοχη να ανοιξει ΑΠΑΡΑΔΕΚΤΟ.

2026-01-27 • via Nuitee
G
Giuseppe • solo_traveller • it
9
2026-01-26 • via Nuitee
F
Franco Antonio • family_with_children • it
8
2026-01-26 • via Nuitee
C
Cosimo • family_with_children • it
6
Pros:

La posizione

Cons:

I servizi

2026-01-26 • via Nuitee
B
Biedermann • family_with_children • lv
8
2026-01-24 • via Nuitee
M
Mühlberger • family_with_children • ch
8
2026-01-23 • via Nuitee
L
Lorena • solo_traveller • br
10
2026-01-23 • via Nuitee
M
Maurizio • couple • it
7
2026-01-21 • via Nuitee
C
Christine • solo_traveller • de
8
2026-01-21 • via Nuitee
P
Pablo • solo_traveller • ch
9
Gran estancia por trabajo con vistas.
Pros:

La ubicación, las vistas, y el halo antiguo italiano del hotel son fabulosos.

Cons:

El desayuno no es óptimo (por lo menos en temporada baja), pues no es de calidad y no es fresco. Huele a tabaco en el hotel.

2026-01-20 • via Nuitee
L
Luis Eduardo • family_with_children • pa
10
2026-01-20 • via Nuitee
F
Fabio • solo_traveller • ch
5
Pros:

Lage am See

Cons:

Personal krank hustend an der Arbeit, auch im Umgang mit Lebensmittel. Die Gäste wurden auch krank.

Im Zimmer ist alles zusammengeflickt, Bett unbequem und sehr hart, Zimmer hellhörig.

2026-01-19 • via Nuitee