Hotel Victoria

Hotels
7 (4030 reviews)
Riva Paradiso 2b , Lugano , ch

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Children allowed

Facilities

Nightclub
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful views
Helpful staff
Cons:
Cleanliness issues
Uncomfortable bedding

Categories

Cleanliness
5.39
Several reviews reported issues with cleanliness and dated decor.
Service
8.36
Most reviews mentioned helpful staff and reception, though there were complaints about unresolved maintenance issues.
Location
9.4
Multiple reviews praised the central location and beautiful views.
Room Quality
5.35
Complaints about dated furniture and uncomfortable bedding were common, with some noting rooms were not as described.
Amenities
6.38
Basic amenities were mentioned; however, some deficiencies were noted in the provided facilities.
Value for Money
7.34
Mixed feelings about value; some reviews found it acceptable given the location and views despite the issues.
Food and Beverage
6.39
Breakfast options were limited; reported quality was adequate but not impressive.
Overall Experience
7.36
While there were many positives, significant complaints about room conditions and cleanliness affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:27

Property Description

Stunning Lakefront Views and Renovated Rooms
Hotel Victoria in Lugano-Paradiso, established in 1884, offers breathtaking panoramas of Lake Lugano and Mount Bre. The recently refurbished rooms boast modern amenities like flat-screen TVs and complimentary WiFi.

Diverse Dining Options and Entertainment
Indulge in delectable meals at the two affordable restaurants/pizzerias on-site, overlooking the picturesque lake and the palm tree-lined avenue. Enjoy al fresco dining on the charming terrace during the summer. Experience live music at the renowned Dancing Club Cecil, known for its weekend performances in a completely soundproof environment.

Convenient Location and Nearby Attractions
Conveniently situated near various facilities including a bank, hairdresser, public swimming pool, and the San Salvatore Mountain funicular. Guests can take advantage of free public parking in the evenings or opt for a nearby paid car park.

Book your stay at Hotel Victoria for a memorable experience!

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast is available upon request at a price of 9.50 Swiss francs.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 16 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 20 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 4030 reviews
Cleanliness: 5.39
Service: 8.36
Location: 9.4
Room Quality: 5.35
Amenities: 6.38
Value for Money: 7.34
Food and Beverage: 6.39
Overall Experience: 7.36
A
AKRAM • couple • sa
6
Pros:

الموقع ممتاز

ماء الاستحمام غير نظيف

2026-05-02 • via Nuitee
A
AlbertoD. • solo_traveller • it
7
Pros:

Si raggiunge il centro con circa 15 min di camminata e c'è un parcheggio sotterraneo a prezzi accessibili quasi davanti all'albergo. Molto bella la vista dalle camere che danno sul lago.

Cons:

Camera un pò datata. Letto scomodo e pavimento che scricchiola eccessivamente ad ogni passo. Il bagno,nonostante la vasca,avrebbe la possibilità di lavarsi in modalità "doccia",ma il tubo del doccino era cortissimo.

2026-05-02 • via Nuitee
D
Domenico • solo_traveller • ch
8
2026-05-02 • via Nuitee
M
Madeleine • extended_group • ch
8
Im Hotel Viktoria würde ich sofort wieder logieren.
Pros:

Lage sehr gut (Seenähe)
Zimmer sympathisch "altertümlich", angenehm
Frühstück überraschend serviert (Tablett bestückt mit allem, was es braucht.) Zusätzlich Tee, Kaffee, Müsli, Joghurt)
Und dies zum Preis von 9.50 Fr. ! Unglaublich!

Cons:

Wur waren zufrieden mit allem.

2026-05-01 • via Nuitee
S
Susanne • solo_traveller • ch
8
2026-05-01 • via Nuitee
H
Hadeer • couple • ch
9
2026-05-01 • via Nuitee
T
Thiago • solo_traveller • br
10
Pros:

Tem uma casa das primas em baixo 😁

2026-04-30 • via Nuitee
B
bahaa • couple • eg
8
Pros:

Location and good value for money

Cons:

Nothing

2026-04-30 • via Nuitee
N
Noémie • family_with_children • ch
7
Für diesen Preis ist es ok. Inneneinrichtung gewöhnungsbedürftig
Pros:

Grundsätzlich ist das Hotel völlig in Ordnung für diesen Preis. Wir haben zu fünft (zwei Erwachsene, zwei Kinder und ein Baby) in einem Zimmer geschlafen. Wir hatten auch ein schöner Ausblick auf den See von unserem Fenster und kleinen Balkon aus. Wir konnten keine Musik vom Nachtclub unten hören. Das Hotel liegt allerdings an der Strasse und das hört man einfach. Das Personal ist sehr freundlich und bemüht. Es wird täglich gereinigt. Die Inneneinrichtung ist gewöhnungsbedürftig aber grundsätzlich in Ordnung. Das Bad ist gross und die Dusche war sauber. Auch die Bettlaken und Tücher sind frisch.
Meine Tochter hat Zöliakie und sie hat jeden Tag ein glutenfreies Brötchen und Müsli erhalten. Das war absolut kein Problem. Das Frühstück ist kein Buffet, sondern man bekommt ein Tablet mit Gipfeli, Brötchen, Frucht, Fleisch/Käse, Kuchen und Saft. Am Buffet gibt es Müsli, Cerealien, Milch, Kaffee, Nutella, Konfitüre und Joghurt. Aus meiner Sicht reicht das völlig aus. Man kann auch immer wieder nach mehr nachfragen.

Cons:

Das einzige was auffällt ist der Gestank nach abgestandenen Zigaretten. Vor allem in der Rezeption. Man sieht auch, dass im Hotel mal überall geraucht wurde. Es hatte Brandlöcher im Zimmer am Boden und an den Tischdecken beim Frühstück. Aber das hat uns nicht gestört. Was uns gestört hat ist, dass auf der Terrasse die Angestellten geraucht haben und es direkt in unser Zimmer gezogen ist wenn wir das Fenster offen hatten.
Die Einrichtung im ganzen Hotel ist alt. Z.B.: Die Bilder an der Wände sind verbleicht, der Kronleuchter hat verschiedene Birnen und die Deko ist allgemein gewöhnungswürdig und scheint teilweise wahllos zusammengewürfelt zu sein. Die Bilder auf Booking sind m.E. auch nicht ganz aktuell.

2026-04-30 • via Nuitee
S
Silvia • solo_traveller • ch
8
2026-04-30 • via Nuitee
D
Dianne • couple • us
8
2026-04-29 • via Nuitee
M
Marina • couple • kz
10
2026-04-29 • via Nuitee
M
Mariama • couple • it
5
Don’t like it
Pros:

The balcony view

Cons:

The room we book wasn’t given to us. And the room wasn’t all that

2026-04-28 • via Nuitee
G
Gert • solo_traveller • al
10
Pros:

I love it just steps away the lake

2026-04-28 • via Nuitee
H
Hua • couple • ch
8
2026-04-28 • via Nuitee
G
Grazia • couple • it
9
Nella pace del lago una ospitalità d’altri tempi
Pros:

Centralità, gentilezza ed efficienza del personale

Cons:

I bagni andrebbero ristrutturati

2026-04-27 • via Nuitee
D
Dirk • couple • de
8
2026-04-27 • via Nuitee
N
Narvaez • solo_traveller • es
3
Pros:

El hotel está muy antiguo y viejo desayuno muy malo habitación no tiene aire no hay nevera nada no volvería

Cons:

Habitación cama no está cómoda no tiene aire acondicionado

2026-04-27 • via Nuitee
M
Maurizio • couple • it
9
2026-04-27 • via Nuitee
H
Hue • solo_traveller • ar
8
Pros:

La vista de la habitación

Cons:

Baño

2026-04-27 • via Nuitee