Hotel Victoria

Hotels
7 (4246 reviews)
Riva Paradiso 2b , Lugano , ch

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful views
Helpful staff
Cons:
Cleanliness issues
Uncomfortable bedding

Categories

Cleanliness
5.39
Several reviews reported issues with cleanliness and dated decor.
Service
8.36
Most reviews mentioned helpful staff and reception, though there were complaints about unresolved maintenance issues.
Location
9.4
Multiple reviews praised the central location and beautiful views.
Room Quality
5.35
Complaints about dated furniture and uncomfortable bedding were common, with some noting rooms were not as described.
Amenities
6.38
Basic amenities were mentioned; however, some deficiencies were noted in the provided facilities.
Value for Money
7.34
Mixed feelings about value; some reviews found it acceptable given the location and views despite the issues.
Food and Beverage
6.39
Breakfast options were limited; reported quality was adequate but not impressive.
Overall Experience
7.36
While there were many positives, significant complaints about room conditions and cleanliness affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:27

Property Description

Stunning Lakefront Views and Renovated Rooms
Hotel Victoria in Lugano-Paradiso, established in 1884, offers breathtaking panoramas of Lake Lugano and Mount Bre. The recently refurbished rooms boast modern amenities like flat-screen TVs and complimentary WiFi.

Diverse Dining Options and Entertainment
Indulge in delectable meals at the two affordable restaurants/pizzerias on-site, overlooking the picturesque lake and the palm tree-lined avenue. Enjoy al fresco dining on the charming terrace during the summer. Experience live music at the renowned Dancing Club Cecil, known for its weekend performances in a completely soundproof environment.

Convenient Location and Nearby Attractions
Conveniently situated near various facilities including a bank, hairdresser, public swimming pool, and the San Salvatore Mountain funicular. Guests can take advantage of free public parking in the evenings or opt for a nearby paid car park.

Book your stay at Hotel Victoria for a memorable experience!

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast is available upon request at a price of 9.50 Swiss francs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 16 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 20 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 4246 reviews
Cleanliness: 5.39
Service: 8.36
Location: 9.4
Room Quality: 5.35
Amenities: 6.38
Value for Money: 7.34
Food and Beverage: 6.39
Overall Experience: 7.36
P
Pauline • couple • ch
8
Pros:

La proximité du lac

Cons:

Parking relativement cher (25.- par jour).
Décoration un peu ancienne

2026-06-20 • via Nuitee
F
Fernandes • solo_traveller • ch
8
Pros:

Direkt am See, Zimmer gross und Seeblick mit Terrasse, Leute waren im Hotel sehr nett. Frühstück war in Ordnung für den Preis.

2026-06-20 • via Nuitee
B
Bruno • family_with_children • ch
8
2026-06-20 • via Nuitee
B
Brankica • couple • de
1
Könnte ich weniger als eine nul geben ,würde ich es für dieses hotel geben .Einfach ein alptraum☹️
Pros:

Nichts

Cons:

Alles hat mir nichts gefallen .Das hotel ist schmuddelig und alt .Klima hat getropft.Aus Badezimmer hat ekelig gerochen .Sind früher als geplant gegangen und nie wieder dort .Ein schlimmes erlebnis ☹️😖

2026-06-20 • via Nuitee
G
Gerhard • couple • us
9
Ever dream of a very cosy and beautiful location,this is the place .
Pros:

Very clean very friendly staff and beautiful location right at Lake Lugano.

2026-06-20 • via Nuitee
F
Fellah • couple • it
9
2026-06-19 • via Nuitee
F
Federica • solo_traveller • ch
8
Pros:

Great location next to the lake, friendly staff, good value for money. Cafes and bars around, a few minutes walk to the train station, bus to the center

Cons:

Building and facilities are rather dated, cleanliness average. A coffee machine in the room would be a great addition. Ok for a short stay in central location.

2026-06-19 • via Nuitee
U
Uli • solo_traveller • de
9
Pros:

Wir hatten ein Zimmer mit Seeblick und dieser war phänomenal. Das Zentrum ist bequem zu Fuß erreichbar.

Cons:

Dies hat nichts mit dem Hotel zu tun ... aber man sollte sich auf die exorbitanten Schweizer Preise einstellen. Und natürlich bei Kartenzahlungen immer in Landeswährung zahlen, sonst kommen noch einige saftige Wechselgebühren dazu.

2026-06-19 • via Nuitee
H
Henri • solo_traveller • ch
5
2026-06-18 • via Nuitee
G
Guylene • couple • ch
7
2026-06-18 • via Nuitee
E
EL amssi • couple • it
6
2026-06-18 • via Nuitee
F
Flavio • solo_traveller • br
5
Pros:

Localização e cafe

Cons:

Limpeza e umidade e mal cheiro nos quartos. Ducha péssima e sem espaço. No local funciona uma espécie de night club" ou algo parecido. Não recomendo para famílias.

2026-06-18 • via Nuitee
M
Marieke • solo_traveller • nl
9
Pros:

Aardig personeel

Cons:

Beetje vergane glorie het hotel, maar goede sfeer, schoon.
Douchen is in bad

2026-06-18 • via Nuitee
C
Christin • couple • de
5
Schöne Aussicht, aber wenig Komfort
Pros:

Sehr schöne Aussicht auf den See.

Cons:

Das Hotel ist in die Jahre gekommen.

2026-06-18 • via Nuitee
N
natcha • solo_traveller • ch
8
2026-06-17 • via Nuitee
F
Franz • solo_traveller • at
8
2026-06-17 • via Nuitee
P
Patrick • couple • de
8
2026-06-17 • via Nuitee
L
Labinot • couple • ch
10
2026-06-16 • via Nuitee
G
GEORG • couple • ch
8
2026-06-16 • via Nuitee
E
Evgenia • couple • ru
9
2026-06-16 • via Nuitee