Hotel Victoria

Hotels
7 (4511 reviews)
Riva Paradiso 2b , Lugano , ch
+41 91 994 20 31

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful views
Helpful staff
Cons:
Cleanliness issues
Uncomfortable bedding

Categories

Cleanliness
5.39
Several reviews reported issues with cleanliness and dated decor.
Service
8.36
Most reviews mentioned helpful staff and reception, though there were complaints about unresolved maintenance issues.
Location
9.4
Multiple reviews praised the central location and beautiful views.
Room Quality
5.35
Complaints about dated furniture and uncomfortable bedding were common, with some noting rooms were not as described.
Amenities
6.38
Basic amenities were mentioned; however, some deficiencies were noted in the provided facilities.
Value for Money
7.34
Mixed feelings about value; some reviews found it acceptable given the location and views despite the issues.
Food and Beverage
6.39
Breakfast options were limited; reported quality was adequate but not impressive.
Overall Experience
7.36
While there were many positives, significant complaints about room conditions and cleanliness affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:27

Property Description

Stunning Lakefront Views and Renovated Rooms
Hotel Victoria in Lugano-Paradiso, established in 1884, offers breathtaking panoramas of Lake Lugano and Mount Bre. The recently refurbished rooms boast modern amenities like flat-screen TVs and complimentary WiFi.

Diverse Dining Options and Entertainment
Indulge in delectable meals at the two affordable restaurants/pizzerias on-site, overlooking the picturesque lake and the palm tree-lined avenue. Enjoy al fresco dining on the charming terrace during the summer. Experience live music at the renowned Dancing Club Cecil, known for its weekend performances in a completely soundproof environment.

Convenient Location and Nearby Attractions
Conveniently situated near various facilities including a bank, hairdresser, public swimming pool, and the San Salvatore Mountain funicular. Guests can take advantage of free public parking in the evenings or opt for a nearby paid car park.

Book your stay at Hotel Victoria for a memorable experience!

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast is available upon request at a price of 9.50 Swiss francs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Location

Guest Reviews

7
Based on 4511 reviews
Cleanliness: 5.39
Service: 8.36
Location: 9.4
Room Quality: 5.35
Amenities: 6.38
Value for Money: 7.34
Food and Beverage: 6.39
Overall Experience: 7.36
S
Silva • couple • ch
10
2026-08-29 • via Nuitee
F
Francois • solo_traveller • ch
6
2026-08-29 • via Nuitee
R
Roman • couple • ch
7
Preis-/Leistung stimmt. Aber erwarten Sie nicht zu viel.
Pros:

Kaffee sehr gut.

Cons:

9 Franken für ein Frühstück ist zwar ein guter Preis, aber ein Gipfeli und ein Weggli sind mir dann doch zu wenig. Ich hätte noch irgendwo ein Brot erwartet, wo man abschneiden könnte.

2026-08-29 • via Nuitee
Éva • solo_traveller • ch
9
akciós áron megfelelő volt
Pros:

az elhelyezkedése nagyon jó helyen van

Cons:

a fürdőkád állapota. szekrények " illata" akció.
a reggeli kiporciózása ( szabadon szedés a minimum egy hotelben 15CHF- ért)

2026-08-29 • via Nuitee
A
Anika • couple • ch
4
2026-08-29 • via Nuitee
S
Slávka • solo_traveller • sk
9
Pros:

Tolles Hotel mit schönen altmodischen Dekor.Großes Badezimmer und bequemes Bett.

2026-08-28 • via Nuitee
S
Sandra • couple • fr
4
2026-08-28 • via Nuitee
U
Ueli • solo_traveller • ch
8
Pros:

Die lage des Hotels

Cons:

War nicht überall Rollstuhlgängig zur Rezeption kam ich nicht Rampe war zu steil und schmal hoteleingang ohne hilfe wäre ich nicht hochgekommen über die Rampe

2026-08-28 • via Nuitee
M
Mykhailo • family_with_children • ua
7
2026-08-27 • via Nuitee
M
Marco • solo_traveller • ch
10
2026-08-27 • via Nuitee
G
Gaspare • couple • it
4
Pros:

colazione scarsa, deludente, non c'è buffet! La posizione è buona, ma la struttura non è assolutamente da 4 stelle.
La vista sul lago è spettacolare!

Cons:

Bagno piccolo - aspirazione non funzionante
Camera poco pulita
colazione deludente
La struttura è datata, andrebbe rimodernata.

2026-08-26 • via Nuitee
H
HIROYUKI • solo_traveller • vn
6
旧いけど、お風呂につかれるし、船着き場にも、鉄道駅にも近めのホテル！
Pros:

レストランが併設されていた。建物としてはかなり旧いが、トイレ・バスはきれいで問題ない。バスタブが大きくこれは
ウリになるポイント。レセプションの人当たりは〇。

Cons:

エアコンの水がぽとぽとこれはマイナス。

2026-08-26 • via Nuitee
L
Lia • couple • it
2
Struttura vecchissima, eviterei.
Pros:

Solo la posizione

Cons:

È vecchissimo

2026-08-26 • via Nuitee
N
Nadine • couple • de
9
Pros:

Schönes Hotel in Seenähe, tolles historisches Gebäude

2026-08-26 • via Nuitee
F
Filomena • solo_traveller • it
8
Buono
Pros:

Posizione e luce

Cons:

Materasso scomodo

2026-08-26 • via Nuitee
A
ANA MARIA • solo_traveller • es
8
Vistas estupendas al lago
Pros:

Con vistas al lago, cómodo para excursiones

Cons:

Es viejo y le falta arreglarlo un poquito. Falta limpieza.
Desayuno muy básico

2026-08-26 • via Nuitee
S
Sandrine • solo_traveller • fr
9
Pros:

Très bel emplacement, proche du centre.
Le côté rétro de l établissement, mais qui malheureusement n est pas trop remis aux goûts du jour.. donc à rafraîchir.
Le lit était correct,

Cons:

Le petit déjeuner, très industriel
Ma chambre côté ville, choisie..
Donc pas de vue lac..

2026-08-26 • via Nuitee
E
Emma • couple • gb
9
A great stay
Pros:

Really impressed with the breakfast, very glad we chose this option. Room was very comfy, had all we needed and a lovely balcony! Staff were all fantastic and we also got dinner at the attached restaurant which was great too!

2026-08-26 • via Nuitee
D
David • solo_traveller • gb
8
2026-08-26 • via Nuitee
B
Beata • couple • de
10
Pros:

Everything

Cons:

Nothing

2026-08-26 • via Nuitee