Hotel Walter Au Lac

Hotels
8.7 (2638 reviews)
Piazza Rezzonico 7 , Lugano , CH
+41 91 922 74 25

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Cleanliness issues
Limited amenities
Value for money concerns

Categories

Cleanliness
8.13
Some reviews mentioned room cleanliness issues and an outdated structure.
Service
9.6
Numerous positive mentions of friendly and helpful staff.
Location
9.64
Frequent mentions of an excellent location with beautiful views.
Room Quality
8.59
Mixed reviews with comments on bed comfort and decor needing updates.
Amenities
8.62
Some amenities were noted, but several guests wanted a restaurant/bar.
Value for Money
7.58
Complaints about pricing not matching the quality and value offered.
Food and Beverage
8.13
Breakfast was appreciated but noted to be somewhat limited after a few days.
Overall Experience
9.3
Generally positive experiences with notable highlights on location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:37

Property Description

Stunning Lake Views
Hotel Walter Au Lac, located on the serene lake promenade in Lugano, boasts rooms with breathtaking lake views. All rooms are newly renovated and come with complimentary WiFi.

Terrace with Panoramic Views
Enjoy the beauty of Lugano from the hotel's 5th-floor panoramic terrace. Unwind with a refreshing shower, soak up the sun on comfortable sunbeds, and use beach towels provided by the hotel.

Convenient Location
Explore Lugano hassle-free as the funicular, car parks, pier, post office, shops, theaters, and cinemas are all within walking distance from the hotel. Book now to experience the perfect blend of comfort and convenience at Hotel Walter Au Lac.

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LUG

Location

Guest Reviews

8.7
Based on 2638 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 9.3
S
Sylvaine • couple • fr
9
Bel hôtel à Lugano
Pros:

Son emplacement avec la vue sur le lac. La gentillesse du personnel, le petit déjeuner, les services avec carte de transport.

2026-09-19 • via Nuitee
C
Catherine • solo_traveller • ch
7
2026-09-19 • via Nuitee
M
MARZOUG • couple • sa
10
Pros:

الاطلاله والموقع والنظافة

2026-09-19 • via Nuitee
M
Martin • couple • de
8
2026-09-18 • via Nuitee
F
Francesca • solo_traveller • ch
8
2026-09-17 • via Nuitee
M
Martin • couple • gb
7
Great location but small room with views of the lake from the balcony
Pros:

Location and balcony

Cons:

Room was small and shower over bath in small bathroom. No bar. No restaurant.

2026-09-17 • via Nuitee
M
Matthew • solo_traveller • us
8
Nice hotel in Logano to get a sense of the city.
Pros:

One night stay was great. Caught the Gothard Panoramic to Lucern the next day. On the lake but close to train station. Staff friendly & helpful.

2026-09-17 • via Nuitee
W
Wlodzimierz • couple • pl
9
B. udany.
Pros:

Fajne śniadanie, b. dobra lokalizacja.

Cons:

Zawiły sposób uruchomiania klimy.

2026-09-16 • via Nuitee
C
Christine • extended_group • de
7
2026-09-16 • via Nuitee
S
Sara • solo_traveller • fi
9
2026-09-15 • via Nuitee
J
Jacqueline • couple • sg
9
One of our best hotel stays ever!
Pros:

Great view of the lake from the room!
Rooms were well furnished with lots of storage space. Great service staff. Felt like home away from home. We loved our stay.

2026-09-15 • via Nuitee
B
Baglietto • solo_traveller • ar
9
2026-09-15 • via Nuitee
R
Raymond • solo_traveller • us
10
Longing to return
Pros:

The room was perfect. The service by the staff was excellent. Our breakfast was very good as well.

Cons:

That we had to leave.

2026-09-15 • via Nuitee
J
Jamie • solo_traveller • gb
8
Pros:

Staff were very friendly and welcoming

2026-09-14 • via Nuitee
S
Sophiyah • couple • us
10
Exceptional property and location. The staff are kind as well. Joselyn checked us in and was informative. The other staf
Pros:

The location is perfect. The metro , lake view, shopping and food! Like being in a hallmark movie.

Cons:

That I had to leave !
Nothing to complain!

2026-09-13 • via Nuitee
O
Olaf • extended_group • de
9
Erstklassige Wahl für unsere Durchreise
Pros:

Für uns als 3 köpfige Familie auf der Durchreise von Italien nach München war die zentrale Lage und Anbindung an die Autobahn wichtig. Ein erstklassiges Hotel mit guten Preis-Leistungs-Verhältnis inklusive sehr gutem Frühstück. Wir bekamen ein Upgrade auf ein kleines Apartment. Danke dafür. Der Balkon mit Blick auf den See ist besonders. Wichtig war auch das Parkhaus zum Preis von 28 CHF 9 Minuten zu Fuß entfernt.
Bei der Lage konnten wir die Stadt Lugano touristisch kurzer Zeit zu Fuß erkunden.

Cons:

Eigentlich banal, aber der (alt-ehrwürdige) Boden unter dem Laminat knarzte (auch vom Geschoss darüber). Ansonsten war der Schallschutz perfekt.

2026-09-13 • via Nuitee
M
michael • solo_traveller • ro
9
Great
Pros:

Location staff breakfast

Cons:

A bit old

2026-09-13 • via Nuitee
M
Marianna • family_with_children • ch
9
Es war eine super tolle Kurz-Auszeit. Ich geniesse es immer wieder ins Tessin zu kommen
Pros:

Das Hotel liegt an einer sehr tollen Lage, direkt am See und sehr nahe der Innenstadt. Die Zimmer sind nett eingerichtet, das Badezimmer mit allem ausgestattet was man braucht und das Frühstück ist sehr lecker.

Cons:

Ich war mit allem sehr zufrieden. Ich kann nichts negatives berichten

2026-09-12 • via Nuitee
R
Robert • couple • ch
10
2026-09-12 • via Nuitee
C
Christian • couple • ch
8
war ein schöner Aufenthalt
Pros:

Die Lage ist super, und das Zimmer hat uns gut gefallen.

Cons:

Zu wenig platz für die Kleider.
Schade war auch, dass man die Klimaanlage nicht selbst einstellen kann.

2026-09-11 • via Nuitee