Hotel Walter Au Lac

Hotels
8.7 (2407 reviews)
Piazza Rezzonico 7 , Lugano , ch

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Cleanliness issues
Limited amenities
Value for money concerns

Categories

Cleanliness
8.13
Some reviews mentioned room cleanliness issues and an outdated structure.
Service
9.6
Numerous positive mentions of friendly and helpful staff.
Location
9.64
Frequent mentions of an excellent location with beautiful views.
Room Quality
8.59
Mixed reviews with comments on bed comfort and decor needing updates.
Amenities
8.62
Some amenities were noted, but several guests wanted a restaurant/bar.
Value for Money
7.58
Complaints about pricing not matching the quality and value offered.
Food and Beverage
8.13
Breakfast was appreciated but noted to be somewhat limited after a few days.
Overall Experience
9.3
Generally positive experiences with notable highlights on location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:37

Property Description

Stunning Lake Views
Hotel Walter Au Lac, located on the serene lake promenade in Lugano, boasts rooms with breathtaking lake views. All rooms are newly renovated and come with complimentary WiFi.

Terrace with Panoramic Views
Enjoy the beauty of Lugano from the hotel's 5th-floor panoramic terrace. Unwind with a refreshing shower, soak up the sun on comfortable sunbeds, and use beach towels provided by the hotel.

Convenient Location
Explore Lugano hassle-free as the funicular, car parks, pier, post office, shops, theaters, and cinemas are all within walking distance from the hotel. Book now to experience the perfect blend of comfort and convenience at Hotel Walter Au Lac.

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LUG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 20 per person per night when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People no matter the age stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 2407 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 9.3
S
Sigrid • solo_traveller • ch
9
2026-05-09 • via Nuitee
L
Luciano • couple • it
10
2026-05-09 • via Nuitee
D
Dr. Angelo • solo_traveller • it
8
2026-05-09 • via Nuitee
H
hadi • couple • sa
8
Pros:

الموقع

Cons:

لايوجد مواقف

2026-05-08 • via Nuitee
T
Tiziana • solo_traveller • ch
10
2026-05-08 • via Nuitee
H
Hyten • extended_group • us
10
2026-05-07 • via Nuitee
M
Maja • extended_group • ch
8
2026-05-07 • via Nuitee
L
Laurence • solo_traveller • fr
10
Vue extraordinaire sur le lac
Pros:

La petite terrasse avec vue sur le lac

Cons:

La baignoire très étroite pas du tout confortable pour prendre une douche

2026-05-07 • via Nuitee
D
Denise • couple • br
10
Magnífica!
Pros:

Hotel com localização maravilhosa, pessoal simpático e muito atencioso. Estávamos celebrando 48 anos de casamento e ganhamos um espumante e um cartão supercarinhoso de solicitação.

Cons:

Tudo foi ótimo!

2026-05-07 • via Nuitee
H
Hyten • couple • us
10
2026-05-07 • via Nuitee
J
Jose Luiz • couple • br
10
Vale a pena se hospedar. Custo x Beneficio
Pros:

Tudo maravilhoso.
Localizacao do hotel EXCELENTE.
Funcionarios EXCELENTES

Cons:

Gostei de tudo

2026-05-06 • via Nuitee
H
Hanspeter • couple • ch
4
Enttäuschend
Pros:

Die Lage

Cons:

Alles Übrige

2026-05-06 • via Nuitee
M
Manal • family_with_children • us
9
Pros:

Very accommodating pleasant and great service

2026-05-04 • via Nuitee
S
sophie • solo_traveller • ch
10
2026-05-02 • via Nuitee
S
Silvano • family_with_children • mx
10
Un buen hotel para tres noches !
Pros:

Location !

Cons:

Cuarto chicos

2026-05-02 • via Nuitee
M
Mario • couple • ch
10
Pros:

Wir waren schon sehr viele Male anwesend!

Das neu renovierte Zimmer hat uns sehr gut gefallen!

2026-05-02 • via Nuitee
K
Karim • solo_traveller • ch
10
2026-05-02 • via Nuitee
A
Albina • extended_group • ch
8
2026-05-02 • via Nuitee
G
Gladys • couple • ar
9
2026-04-30 • via Nuitee
P
Paula • solo_traveller • it
10
2026-04-30 • via Nuitee