Hotel Walter Au Lac

Hotels
8.7 (2473 reviews)
Piazza Rezzonico 7 , Lugano , ch

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Cleanliness issues
Limited amenities
Value for money concerns

Categories

Cleanliness
8.13
Some reviews mentioned room cleanliness issues and an outdated structure.
Service
9.6
Numerous positive mentions of friendly and helpful staff.
Location
9.64
Frequent mentions of an excellent location with beautiful views.
Room Quality
8.59
Mixed reviews with comments on bed comfort and decor needing updates.
Amenities
8.62
Some amenities were noted, but several guests wanted a restaurant/bar.
Value for Money
7.58
Complaints about pricing not matching the quality and value offered.
Food and Beverage
8.13
Breakfast was appreciated but noted to be somewhat limited after a few days.
Overall Experience
9.3
Generally positive experiences with notable highlights on location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:37

Property Description

Stunning Lake Views
Hotel Walter Au Lac, located on the serene lake promenade in Lugano, boasts rooms with breathtaking lake views. All rooms are newly renovated and come with complimentary WiFi.

Terrace with Panoramic Views
Enjoy the beauty of Lugano from the hotel's 5th-floor panoramic terrace. Unwind with a refreshing shower, soak up the sun on comfortable sunbeds, and use beach towels provided by the hotel.

Convenient Location
Explore Lugano hassle-free as the funicular, car parks, pier, post office, shops, theaters, and cinemas are all within walking distance from the hotel. Book now to experience the perfect blend of comfort and convenience at Hotel Walter Au Lac.

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LUG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 20 per person per night when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People no matter the age stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 2473 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 9.3
P
Paul • solo_traveller • us
10
Great location and comfortable stay.
Pros:

Location was excellent. Breakfast was good. Staff was nice and helpful.
Wish I had done more research before arriving by train. Best way to get from the train station to the hotel is Funicular then walk, it’s all downhill. We took a cab and it cost over 40chs. Going back to the train station take the #4 bus right out front on your Ticino pass for free and it’s a 10 minute ride. Easy peasy.

Cons:

TV was small, but had many stations including BBC which carried the first World Cup game in English each day.
The nespresso machine in the room both days had problems. We told them about it the first day and they said they would have it fixed immediately. The second day we had the same problem. It didn’t matter which button you pushed it emptied half the water container at a time. Way too much for even the two “big” cups to contain. Small problem, just had to clean it up.
Those of us who are a bit older and less agile need to watch out for the high tub and rounded bottom of the tub. Footing is a bit treturous when taking a shower. No hand holds.

2026-06-19 • via Nuitee
C
Cristóbal • solo_traveller • us
10
2026-06-19 • via Nuitee
D
Dessislava • couple • at
8
2026-06-18 • via Nuitee
J
Jaromír • couple • cz
8
2026-06-18 • via Nuitee
S
Silvia • solo_traveller • ch
8
2026-06-18 • via Nuitee
C
Cilara • extended_group • tr
9
2026-06-17 • via Nuitee
A
Alex • solo_traveller • ch
8
2026-06-16 • via Nuitee
C
Christelle • extended_group • fr
8
2026-06-16 • via Nuitee
J
Jacinta • couple • au
9
2026-06-16 • via Nuitee
T
Tamar • extended_group • ge
9
2026-06-16 • via Nuitee
A
Alexandra • family_with_children • ch
5
Pros:

It was clean and friendly

Cons:

very noisy neighborhood, very loud music around and quite expensive for those circumstances

2026-06-14 • via Nuitee
X
Xavier • couple • ch
1
Nul
Pros:

Un désastre .. Hotel mal isolé et surtout musique de rue insupportable

Cons:

Lugano festivités

2026-06-14 • via Nuitee
E
Eliane • couple • ch
9
2026-06-13 • via Nuitee
M
Megan • solo_traveller • au
9
Unbeatable location, comfortable stay
Pros:

Amazing location and well equipped room. Breakfast was also good

Cons:

A bit dated in parts but outweigh the location and value

2026-06-13 • via Nuitee
S
Siska • family_with_children • be
10
2026-06-13 • via Nuitee
M
Martine • extended_group • be
10
Heel mooi verblijf met zicht op het meer .
Pros:

Super was het balcon aan de kamer met zicht op het meer . Heel lekker ontbijt met vriendelijke bediening .

Cons:

Vriendelijkheid van personeel aan de receptie.

2026-06-12 • via Nuitee
L
luis felipe • extended_group • cl
5
Si no fuera por la ubicacion no lo recomendaria
Pros:

La ubicacion buenisima

Cons:

Las habitaciones son muy modestas
El aire acondicionado no tenia control remoto para operarlo
El hotel tiene un precio alto para lo que es

2026-06-12 • via Nuitee
L
Laurent • extended_group • fr
8
Bon sans plus
Pros:

La vue et l’emplacement

Cons:

Le petit déjeuner n’est pas exceptionnel.

2026-06-12 • via Nuitee
P
Pauline • couple • au
8
Top Hotel on Lake Lugano
Pros:

Fantastic location on the lake. Great breakfast, coffee available to help yourself anytime during the day. Lovely views over the lake from the rooftop.

Cons:

Nothing.

2026-06-12 • via Nuitee
L
Louise Leger • solo_traveller • ca
8
Good value, nice view
Pros:

Location is excellent. Rooms are clean modern, breakfast was nice, staff was helpful.

Cons:

The AC shuts off every time we go out on balcony. Have to call Reception each time to restart by sending digital signal. Minor detail.

2026-06-12 • via Nuitee