Hotel Walter Au Lac

Hotels
8.7 (2638 reviews)
Piazza Rezzonico 7 , Lugano , ch
+41 91 922 74 25

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Cleanliness issues
Limited amenities
Value for money concerns

Categories

Cleanliness
8.13
Some reviews mentioned room cleanliness issues and an outdated structure.
Service
9.6
Numerous positive mentions of friendly and helpful staff.
Location
9.64
Frequent mentions of an excellent location with beautiful views.
Room Quality
8.59
Mixed reviews with comments on bed comfort and decor needing updates.
Amenities
8.62
Some amenities were noted, but several guests wanted a restaurant/bar.
Value for Money
7.58
Complaints about pricing not matching the quality and value offered.
Food and Beverage
8.13
Breakfast was appreciated but noted to be somewhat limited after a few days.
Overall Experience
9.3
Generally positive experiences with notable highlights on location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:37

Property Description

Stunning Lake Views
Hotel Walter Au Lac, located on the serene lake promenade in Lugano, boasts rooms with breathtaking lake views. All rooms are newly renovated and come with complimentary WiFi.

Terrace with Panoramic Views
Enjoy the beauty of Lugano from the hotel's 5th-floor panoramic terrace. Unwind with a refreshing shower, soak up the sun on comfortable sunbeds, and use beach towels provided by the hotel.

Convenient Location
Explore Lugano hassle-free as the funicular, car parks, pier, post office, shops, theaters, and cinemas are all within walking distance from the hotel. Book now to experience the perfect blend of comfort and convenience at Hotel Walter Au Lac.

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LUG

Location

Guest Reviews

8.7
Based on 2638 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 9.3
E
Eid • extended_group • kw
8
2026-08-29 • via Nuitee
J
Johan • solo_traveller • be
7
Oke
Pros:

Uitzicht

Cons:

Eerder kleine kamer

2026-08-29 • via Nuitee
M
Michael • solo_traveller • au
8
A pleasant stay on the lake
Pros:

The staff were very nice both at the front desk and at breakfast

Cons:

Room was small

2026-08-29 • via Nuitee
P
Peter • couple • ch
10
2026-08-28 • via Nuitee
S
Sylviane • couple • ch
5
Hôtel propre mais vieillissant, personnel peu engageant; beaucoup trop cher pour la qualité des infrastructures et le br
Pros:

Propre

Cons:

Beaucoup trop bruyant en raison du trafic et de la musique extérieure; impossible de s’endormir puis de dormir correctement avec les fenêtres ouvertes tellement il y avait de bruit; réveillés plusieurs fois pendant chaque nuit

2026-08-27 • via Nuitee
T
Teresa Cristina Ferrone • solo_traveller • br
10
Muito bom
Pros:

Do quarto, a vista do quarto para o lago é incansável de se olhar, qualquer hora do dia ou da noite Localização próxima a estação de trem e ao funicular.Proximo as atrações.

Cons:

Café da manhã poderia ser um pouquinho melhor.

2026-08-27 • via Nuitee
T
Tatiana • couple • ru
9
Всё было отлично!
Pros:

Отличное месторасположение, красивый вид из номера на озеро, хорошая уборка, удобная кровать.

2026-08-27 • via Nuitee
L
Lars • couple • se
8
2026-08-27 • via Nuitee
M
Marianne • family_with_children • us
10
Pros:

Fantastic view and location. Very friendly staff.

2026-08-26 • via Nuitee
G
Gregory • couple • au
10
Wonderful staff and the position
Pros:

The position across from the lake

Cons:

Nil

2026-08-25 • via Nuitee
S
Spencer • couple • us
10
Beautiful property, great location, wonderful staff -- killer view of the lake. :)
Pros:

When we walked in the room for the 1st time - - thought it was a small room, until se opened the curtains to seen the view of the lake -- wow!!! The room was then perfect. Big plus, there was air conditioning.

Cons:

Nothing

2026-08-25 • via Nuitee
X
Xavier • solo_traveller • ch
9
Pros:

emplacement parfait

2026-08-25 • via Nuitee
N
Nasser • couple • sa
9
Pros:

الموقع ممتاز .

Cons:

الفندق 3 نجوم لاترفع سقف توقعاتك .

2026-08-24 • via Nuitee
J
Jiayi • family_with_children • cn
10
满意👍
Pros:

酒店位置非常好，火车站门口有公交车站，搭乘4路公交车坐到Lugano, Piazza Rezzonico下，就是酒店门口。在前台加了点钱升级到阳台房，阳台挺大的，湖景很漂亮。周边有公交车站，码头，去哪都方便。酒店出门左手转弯走几步有一个coop。早餐厅很漂亮，对着湖景吃早饭的感觉真好。

Cons:

退房时间10:30太早，但可以存放行李。晚上似乎附近有酒吧，声音有点响。

2026-08-24 • via Nuitee
M
Mario • solo_traveller • es
8
Cons:

Tamaño de la habitación justo y almohadas blandas

2026-08-24 • via Nuitee
M
Mulaj • solo_traveller • ch
8
Mein Aufenthalt war sehr gut und ruhig
Pros:

Gute Auswahl an Getränekn und Speisen zum Frühstück.

Cons:

Keine einwände

2026-08-23 • via Nuitee
G
Giuseppe • solo_traveller • ch
9
2026-08-23 • via Nuitee
L
Lori • family_with_children • ca
6
2026-08-23 • via Nuitee
M
Mirjam • couple • ch
10
Pros:

Zentrale Lage, am See

Cons:

Alles gut

2026-08-23 • via Nuitee
S
Seyed Daniel • solo_traveller • pl
10
2026-08-22 • via Nuitee