Hotel Helgoland

Hotels
7.2 (217 reviews)
Kielerstr. 173-177 , Hamburg , de

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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Old furniture
Noise issues

Categories

Cleanliness
6.95
Some reviews mentioned cleanliness but also referenced old furnishings and unpleasant smells.
Service
7.95
Many reviews highlighted the helpful and friendly staff.
Location
7.95
The location has been positively noted due to its proximity to public transport despite some noise issues.
Room Quality
5.95
Several comments regarding old furniture and unpleasant odors affected the room quality sentiment.
Amenities
6.95
Basic amenities mentioned, but some guests noted the lack of modern facilities like AC.
Value for Money
6.95
Some reviews mentioned value for money was acceptable despite some negatives.
Food and Beverage
7.95
Breakfast received positive remarks in multiple reviews.
Overall Experience
6.95
Mixed sentiments about the stay, but cleanliness and room quality impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 01:58

Property Description

Convenient Location

Located in Hamburg, just a short public transport ride away from major attractions like the city centre and musical theaters.

Cozy Accommodations

Enjoy comfortable and bright rooms with en suite facilities at the 3-star Hotel Helgoland.

Dining Options

Start your day with a hearty breakfast and savor tasty dishes at Das Bistro restaurant. End the night with a drink at the hotel bar.

Experience convenience and comfort at Hotel Helgoland. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

7.2
Based on 217 reviews
Cleanliness: 6.95
Service: 7.95
Location: 7.95
Room Quality: 5.95
Amenities: 6.95
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 6.95
D
Dagmar • couple • de
5
Cons:

Das Hotel ist doch recht in die Jahre gekommen, sauber und ordentlich, aber einfach alt.
Zudem wird der Brandschutz nicht wirklich ernst genommen. Es fehlen Rauchmelder in den Zimmern und Brandschutztüren stehen dauerhaft offen.
Zur Zeit liegt das Hotel inmitten einer Baustelle, was bei der Buchung vermerkt werden sollte!

2026-03-23 • via Nuitee
C
Chandrakant • solo_traveller • de
8
2026-03-21 • via Nuitee
D
Dieter • solo_traveller • de
8
2026-03-19 • via Nuitee
K
Klemens • couple • de
4
Naja
Pros:

Das Preis Leistungsverhältnis passt leider überhaupt nicht. Für den Preis ohne Frühstück haben wir etwas mehr erwartet.

Cons:

Die Ausstattung für den Preis.

2026-03-16 • via Nuitee
K
Klaus • family_with_children • de
7
Pros:

Freundliches Personal und sehr gutes Frühstück

Cons:

Ein bisschen in die Jahre gekommen. Bar angeblich bis 1.00 offen. Um 23.00 aber nichts mehr zu trinken bekommen mit merkwürdigen Ausreden

2026-03-14 • via Nuitee
M
Mykhailo • couple • de
10
2026-03-08 • via Nuitee
F
Felix • couple • de
8
2026-01-30 • via Nuitee
R
Ronald • solo_traveller • de
2
Teuer und veraltet.
2026-01-22 • via Nuitee
S
Simon • extended_group • dk
8
2026-01-19 • via Nuitee
K
Kerstin • solo_traveller • de
6
2026-01-19 • via Nuitee
J
Jörg Michael • couple • de
6
Sehr angenehm, Hotel ist sehr sauber.
Pros:

Alles war sauber und das Personal war sehr nett. Einen kostenlosen bewachten Parkplatz haben wir auch bekommen. Gute Verkehrsanbindung.

Cons:

Die Ausstattung im Hotel ist mittlerweile schon sehr in die Jahre gekommen. Aus den 70er Jahren.

2026-01-19 • via Nuitee
M
Manish • solo_traveller • de
7
Decent and Basic, low-key yet Comfortable
Pros:

Basic Hotel, no AC, quite simple, not Hotel vibe, more like Apartment Home vibe, antique furniture, cleanliness was grea
Many people in the reviews have complained about the road noise, I don't think so, I slept like a baby!

Cons:

It's summer, there was no AC, may be problem for people who feel more heat.
One request - Please add water to the ameneties, that quite basic requirement for the price quoted.

2026-01-19 • via Nuitee
R
Roberto • couple • de
9
auch das Nächste Mahl
Pros:

komme seit Jahren

2026-01-19 • via Nuitee
J
jiacheng • solo_traveller • cn
5
2026-01-19 • via Nuitee
U
Ulrike • solo_traveller • de
7
2026-01-18 • via Nuitee
U
Uwe • solo_traveller • ae
3
2026-01-15 • via Nuitee
S
Stefan • solo_traveller • de
8
2026-01-14 • via Nuitee
W
Walter • solo_traveller • de
7
2026-01-05 • via Nuitee
K
kabbani • couple • de
10
2026-01-03 • via Nuitee
T
Tkachenko • couple • de
10
2026-01-02 • via Nuitee