Grupotel Parc Natural & Spa

Hotels
•
Grupotel
9.5 (1081 reviews)
Carretera Artá - Port d'Alcudia, s/n , Playa de Muro , es

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent food and beverage
Outstanding service and staff
Cons:
Cleanliness did not meet Swiss standards

Categories

Cleanliness
8.59
While cleanliness was satisfactory, a higher standard was expected based on Swiss norms.
Service
9.56
Consistently highlighted as excellent across multiple reviews.
Location
9.6
Location next to a nature reserve and beautiful surroundings were highly praised.
Room Quality
9.55
Rooms were described as comfortable, beautiful, and well-kept.
Amenities
9.58
Facilities such as pools and entertainment received positive remarks.
Value for Money
9.54
Guests felt the experience was worth the price paid.
Food and Beverage
9.59
Food quality, particularly the buffet, was frequently highlighted as excellent.
Overall Experience
10
Overall feedback was overwhelmingly positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 09:51

Property Description

Luxurious Accommodation with Spectacular Views

Serenity and Relaxation at the Spa

Delightful Dining Options

Experience the epitome of luxury at Grupotel Parc Natural & Spa, nestled by the breathtaking S’Albufera Nature Reserve with panoramic views of the Bay of Alcudia. Indulge in elegant rooms with private balconies, enjoy the spa's rejuvenating treatments, and savor delectable meals at the buffet restaurant or Bistro Mar Blau. With a prime location by Playa de Muro Beach and convenient access to nearby attractions, your stay at this exquisite hotel promises to be unforgettable. Book now to elevate your vacation to new heights of sophistication and comfort.

Important information:

Please note that children under 18 years old are not allowed to access to the SPA
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.5
Based on 1081 reviews
Cleanliness: 8.59
Service: 9.56
Location: 9.6
Room Quality: 9.55
Amenities: 9.58
Value for Money: 9.54
Food and Beverage: 9.59
Overall Experience: 10
T
torbole • Family
10
Wonderful Parc Natural
Pros:

This is a superb hotel, wonderful customer service from all the staff, nothing is to much trouble. Food is wonderful, rooms, pool, bistro all superb.
What makes it so special is the staff and tbe 5 star service. And it's location on a beautiful stretch of beach and clear blue ocean.

2026-07-10 • via Tripadvisor
J
Jiri • couple • de
10
2026-07-08 • via Nuitee
K
Kateryna • family_with_children • pt
10
2026-07-06 • via Nuitee
A
Alesya • couple • ua
10
2026-07-05 • via Nuitee
D
Dr Christopher • family_with_children • us
7
Cute'ish with catches....
Pros:

the people were very friendly. the staff spoke english which was great. the pools were kid friendly since they started shallow and were not all deep. there was nighltly entertainment which was fun and super cheesy. like really bad cover band level, some dude that blew bubbles, stuff like that - but it made it fun.

Cons:

here is the reality. as a US tourist with family (kids 8 and 6)

1. this place appears to be heavily visited by older german tourists. we sort of joked it was a retirement community.
2. the pools were good temp and fine, but there were some expsosed metal pieces where they need to clean up the pool and fix some of the areas.
3. the beach was just completely covered with that seaweed type stuff to the point that we didnt even go there. just felt dirty. maybe they cleaned it and it just came back, but it was like that consistently.
4. the pool area wasnt monitored. you had a people that put towels down seemingly at 7am and never showed up. every day we would get there at different time and stay for 4 or so hours - you would have masses of chairs covered with towels without people.
5. it's buffet style breakfast and dinner. there is a lot of variety - but that's not necessarily a good thing. my kids liked it because there was a lot of desert options. however, the actual food wasnt great - to the point where even though it was included, i wanted to go off property to eat.
6. location - not great - you are sort of isolated in the area without many things to do. there is a market next door which was nice, but that's about the extent of it.
7. it's starting to look like an older resort - so maybe a little expectation setting here. when you first walk in, it just looks like mid to late 80s or early 90s. same in the bathroom of the rooms. we had the 1 bedroom suite - so 2 bathrooms which was great, but made it feel like we are going back in time.
8. Smoking - it's europe, people smoke....but where people are seated to eat? they should probably not allow that.

2026-06-30 • via Nuitee
M
MARIO • couple • it
9
relax
Pros:

Personale gentilissimo,

Cons:

la posizione

2026-06-30 • via Nuitee
M
Maren • family_with_children • de
9
2026-06-28 • via Nuitee
S
Stephan • family_with_children • at
10
Beste Belegschaft auf Mallorca, sehr schöne Anlage.
Pros:

Waren schon häufig zu Gast. Wohl mit das beste Hotel Personal auf Mallorca. Eingespieltes Team die wirlich jeden Wunsch erfüllen versuchen. Speisen von höchster Qualität, langes Frühstück bis 11:00, traumhafter Strand, tolle Bar.

Cons:

Es ist natürlich ein Hotel für Ruhesuchende bzw. Großfamilien mit sehr kleinen Kindern. Wer einen Robinson Club sucht, ist hier falsch.

2026-06-27 • via Nuitee
S
saeed • couple • sa
9
2026-06-26 • via Nuitee
G
Gayle • extended_group • gb
10
Great stay
Pros:

The staff were amazing and it was great having use of the spa free of charge

Cons:

Nothing

2026-06-24 • via Nuitee
M
michele • couple • it
9
Puro relax
Pros:

Struttura immersa nel verde a ridosso di una lunga spiaggia di sabbia chiara. Camere ampie e ben arredate. Ristorazione di qualità con una ampia proposta culinaria. Personale molto professionale e disponibile. Ottima l’ accoglienza ricevuta: all’arrivo ci hanno detto che avevano un regalo per noi e invece della camera standard che avevamo prenotato ci hanno omaggiato di una suite con zona-soggiorno e due bagni e un ampio balcone / terrazza con vista sul giardino e sul mare . Omaggio davvero gradito.

2026-06-23 • via Nuitee
G
giuseppe • couple • ch
9
Sehr zuvorkommend!
Pros:

Personal,Anlage und Essen ist einfach nur TOP! 10/10

Cons:

Abendprogramm ist nicht gerade der Wahnsinn 7/10

2026-06-23 • via Nuitee
O
Oksana • family_with_children • ua
10
2026-06-23 • via Nuitee
D
DandaNotts • Couples
10
Beautiful Hotel with everything you need
Pros:

Lovely Hotel. Staff very helpful and friendly. The hotel and grounds are superb. Ideally situated for the nature reserve and for travelling to nearby places. Lots of shops and places to wander to. The pool was clean, safe and fun and the attendants were extremely helpful. The food was top class, all tastes catered for and extras all the time, canapés, waffles etc and an additional menu too.

2026-06-22 • via Tripadvisor
D
Derdzyan • couple • fr
10
Pros:

C’est un hôtel agréable magnifique, j’ai un grand expérience d’avoir beaucoup d’hôtel mais cet hôtel c’était exceptionnel, équipe agréable amiable. Toujours de petits complément de l’hôtel franchement très très très bien et je vais revenir plusieurs fois. Merci. À très bientôt.

2026-06-21 • via Nuitee
R
Rodrigue • couple • lb
10
2026-06-17 • via Nuitee
K
Kimberley • solo_traveller • es
9
We will return
Pros:

The staff were amazingly friendly and helpful
Food delicious
Setting beautiful
Spa to ourselves
Gorgeous upgrade for my birthday

Cons:

The cleaning staff knocked the door once and entered. Even with a no enter sign
I am greatful they had cava for my birthday but twice I was not dressed. Embarrassing. Please just knock and wait 15 to 20 seconds regardless.

2026-06-14 • via Nuitee
M
masondm • Family • Charlotte, North Carolina
10
Beautiful!
Pros:

Beautiful resort. The staff are dedicated to making sure everything is perfect. The breakfast buffet is lovely with tons of options. It is a about a 45 min drive to Palma. No complaints.

2026-06-11 • via Tripadvisor
J
Jens • family_with_children • se
10
2026-06-11 • via Nuitee
D
Daniela • family_with_children • gb
10
Perfect stay in Alcudia
Pros:

Staff was helpful, made our stay super comfortable since check in. The pool is really nice, for adults and kids. Breakfast with loads of options. Room comfortable and with a lot of space.

2026-06-11 • via Nuitee