BLUESEA Costa Bastian

Muy mal el buffet para 4 estrellas

El personal super agradable

J ai bien aimé tout ( animation du soir , piscine , chambre , restauration ) et surtout la relation clientèle à la réception ! Surtout un super grand merci à Sandra et ça collègue qui ont été vraiment très attentif à ce que on demander et très à l écoute !

Que la habitación salía a la piscina pero tampoco sirve de mucho porque no puedes cerrar así k tienes k salir por la puerta no x la terraza y acceder a la piscina

He estado ya un par de veces más, cerca del centro, las instalaciones comunes aunque un poco anticuados, pero en calidad precio bien. Las habitaciones han sido reformadas. Lástima que aún sigan con bañera en lugar de ducha que es más práctico.

Las piscinas

Desayuno completo, buena ubicación y fácil de llegar.
Iván y Alejandro de Recepción, geniales, muy atentos siempre.

La comida muy bien toda.

The hotel had great reception staff.
The rooms were extremely clean.
Unfortunately very poor food quality and did not eat at the hotel.
I would honestly say a 3 star at best sorry for the negative reviews.

Stayed for 10 nights. Had read previous reviews, there are always positive and negatives for all hotels. Overall , great stay, really enjoyed the hotel.

There is no shade at the pool, use the other lounge area, always found shade there, no issues.

Food, very similar to other all inclusives we’ve stayed at. It was good, some evenings more to our taste than others, but always fresh fruit etc.

Rooms. Excellent.

Drinks. No issues, normal €1 for plastic glass as per other all inclusive hotels. Sometimes a short queue for drinks.

Location. Little too far to walk to Costa Teguise when hot, however hotel arranged taxis to town. Used this 5 or 6 times. Taxis arrive within 5 mins and they are booked by room number so no one can take your taxi. Costs €5 to get to town.

Costa Teguise. Excellent, loads of restaurants, safe, busy, lots of atmosphere. Ate a couple of times there, very good and reasonably priced. Remeber some bars only take cash.

Overall great stay.

During our short stay, my friend noticed a middle-aged man in the swimming pool who appeared to be unwell. We quickly realised he was having a seizure, so we immediately jumped into the pool, brought him safely to the side, and placed him in the recovery position. We then had to alert the lifeguards ourselves, as they had not witnessed the incident and appeared to be occupied talking amongst themselves.

When the lifeguards eventually arrived, neither of them spoke English, which made communication extremely difficult during what was clearly a medical emergency. Thankfully, my friend and I are both first aid trained, so we were able to assist until the man recovered. Once he regained consciousness, we requested an upright chair so he could sit comfortably, but this was refused.

This incident raised serious concerns about the level of supervision around the pool and the emergency response procedures in place. Guests should be able to feel confident that trained, attentive lifeguards are present and capable of responding effectively in an emergency.

Other points from our stay:

* The sun loungers were extremely uncomfortable.
* There were no umbrellas around the pool area, leaving very little shade.
* Breakfast and lunch were ok, but the evening meal was consistently very poor.
* The hotel itself was basic but clean.
* Unfortunately, the guest services staff were extremely rude, unfriendly, and unhelpful throughout our stay.

While the cleanliness of the hotel was satisfactory, the lack of attentive pool supervision, poor emergency response, and disappointing customer service significantly impacted our overall experience.

Super clean throughout, staff are lovely. The room was really big with added bonus of a fridge with tea & coffee kettle & coffee machine. Can’t find anything negative about this hotel. We’ll definitely be returning

If you’re considering Blue Sea Bastian in Costa Teguise, I’d suggest saving yourself the money, the sunburn, and potentially much more.

Let’s start with the positives. The room was clean, modern, and exactly what we’d hoped for.

That’s the end of the positive section.

The hotel appears to have embraced a bold new hospitality concept: “How little can we do before people complain?”

The sunbeds are uncomfortably the most uncomfortable I’ve ever experienced. I’m fairly certain medieval torture devices offered more lumbar support. There isn’t an inch of shade anywhere around the pool, thanks to the hotel’s no-umbrella policy. The result? Guests, including young children, roasting from morning until evening. If your holiday ambition is to resemble a lobster by lunchtime, you’ll be delighted.

The all-inclusive food deserves a special mention, although perhaps not the kind the chefs were hoping for. Breakfast was tolerable. Dinner was genuinely some of the worst food I’ve ever had at an all-inclusive hotel, and I travel frequently. Every evening became a game of “Can I find anything edible?” the answer, always....no.

Housekeeping also seemed to believe two adults require precisely one sachet of decaffeinated coffee per day. A generous touch.

Need a drink? Excellent. Simply join the daily pilgrimage to the pool bar, where one lone member of staff attempts to serve the entire hotel. Twenty-minute queues in full sun became the norm. By the time you reached the front, you’d need another drink.

Unfortunately, the worst part of this review isn’t funny.

On our second day, while relaxing by the pool, I noticed an elderly gentleman in the water holding his head and clearly struggling. I instinctively looked towards the lifeguards, expecting them to be responding.

Instead, they were exactly where they’d been all day: sitting behind a structure with little or no view of the pool, talking and using their phones.

Seconds later, the gentleman disappeared beneath the water.

My friend and I jumped into the pool and pulled him into the shallow end, where it quickly became apparent he was having a seizure. Other guests came to help. Others simply watched. The lifeguards remained completely unaware until my friend had to whistle loudly to get their attention.

When they finally arrived, they were unable to communicate with either me or the gentleman’s wife in English. They did not take over the situation and stood by while I continued administering first aid throughout the seizure. The manager arrived and immediately tried to arrange an ambulance despite the man’s wife repeatedly explaining that he suffered seizures and that this was not required.

When he eventually recovered enough to be moved, we asked for a chair because he was clearly in no condition to lie on the rigid sunbeds which a fit and abled bodies person would struggle to maneuver on. The answer was simply, “No chair.” Thankfully, another guest ignored this, fetched one from the restaurant, and brought it over.

The gentleman later told us that, in his opinion, had we not intervened when we did, he could have drowned.

What disturbed me almost as much as the incident itself was what followed. Over the next three days, I deliberately watched the lifeguards. Nothing changed. They continued spending most of their time in the same shaded position with limited visibility of the pool, on our second to last day a young girl collapsed next to the pool, possibly due to the heat? but again the lifeguards were not first to respond and got called over by other guests.

On our final day, the gentleman, my friend and I asked to speak to the manager. Not because we wanted compensation, but because we genuinely believed the hotel needed to know about a serious safety concern.

Initially, guest relations didn’t even want to get the manager.

When the manager eventually arrived, she was defensive from the first sentence. Every concern was met with excuses or denial. She refused to acknowledge that the lifeguards hadn’t been properly monitoring the pool or that guests had effectively managed the emergency before they became involved. During this conversation, the guest relations representative actually laughed when my friend remarked that the gentleman could have drowned. I’ve rarely witnessed such an astonishing lack of professionalism.

Only after I pointed out that there had recently been a fatal hotel pool drowning elsewhere in Lanzarote did the manager reluctantly offer the gentleman an apology, but you could see this pained her and did not come across genuinely in any respect.

Hotels don’t have to be perfect. Food can be average. Bars can be busy. Coffee sachets can be forgotten.

What they cannot afford to get wrong is guest safety!!!

This holiday left me with the overwhelming feeling that this hotel simply doesn’t listen until something goes seriously wrong, which unfortunately is going to happen sooner rather than later unless action is taken immediately.

Lanzarote is a beautiful island and absolutely worth visiting.

Blue Sea Bastian isn’t.

If you’re travelling with children, elderly relatives, or simply expect an all-inclusive holiday to include edible food, decent service and confidence that safety is put first, I would strongly recommend booking somewhere else.

The saddest part is that this hotel could actually be very good. The rooms show there's potential. Replace the current management and guest relations team with people who genuinely care about guest safety, service and accountability, enough to make simple changes and be present to ensure that staff are doing their jobs and you'd have a hotel worth recommending. Until then, I'd advise people to spend their money elsewhere.

cameriera sala da pranzo con occhiali giovane sulla 35 poco cordiale e maleducata