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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Offsite parking discounted rates available
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Packed lunches
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Table tennis
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Currency exchange
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Chapel/shrine
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Kid meals
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Heated pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Spa/wellness center services
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Fence around pool
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Steam room
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Beauty Services
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Badminton equipment
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Supervised childcare/activities
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Front desk (limited hours)
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Golfing on site
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Tennis lessons on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Games
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Fishing nearby
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Electric bicycle charging station
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Luxurious Manor House Hotel in Palheiro Gardens
Gourmet Dining Options and Relaxation
Indulge in international haute cuisine at the Classical dining room or enjoy a more casual meal with stunning bay views at Restaurant Vista Balancal. For a peaceful afternoon, sip tea in the Palheiro gardens or grab a quick snack at the Spa.
Recreational Activities and Wellness Facilities
Unwind by the outdoor pool or pamper yourself at the Spa's indoor pool, sauna, and steam room. Engage in deep sea fishing or embark on a whale and dolphin watching adventure. Take advantage of the on-site tennis court, badminton, croquet, and championship golf course.
Convenient Location and Exclusive Amenities
Just 7 km from Funchal, Casa Velha do Palheiro offers direct access to the Palheiro Gardens and provides complimentary private parking and a daily shuttle service to the town center. Book now for a luxurious escape!
Room rates on 24 and 31 December include a gala dinner.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People 13 years old and over stay for € 50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Beautiful location. Fantastic views, gardens, golf course, staff, food, ambience.
Nothing
Die Lage ist einmalig, sehr ruhig und mit nur 38 Zimmern auch übersichtlich
We had a wonderful holiday in Funchal, and a lot of it was owed to this lovely hotel!
As soon as we walked onto the grounds we were welcomed by the reception staff at the hotel. They were incredibly kind and understanding that our flight was earlier than the check-in time, and we were able to go to our room after checking in. We felt as though we could ask for anything, especially with the ability to contact the team through WhatsApp. Even small things, like us forgetting to close our window before we left, they sorted for us, it was really amazing service. The hotel itself is in a lovely area of Madeira, with the nature on your doorstep. We are so sad we only visited the botanical gardens on our last day, as they really are beautiful. The dinner at Oxalis, was amazing. The love and effort the chefs put into the meals there is felt, and we really enjoyed every meal there. All of the staff are amazing, and when we asked for help they did their best to assist us.
When travelling cleanliness is a very important factor for me, and I have very high standards for hotels that I travel to. Casa Velha do Palheiro was very clean, the room was turned over very well, with the floor being dustless, no staining on the bedding, and minimal residue on the surfaces around the room. The grounds were maintained every single day we were there and we saw how much love and care was put into the surrounding area. The communal areas were tidy and clean, and we felt very comfortable there. This was an incredible introduction to Madeira, and we are so glad we picked it!
Very rarely, we found that communication would fall apart and lead to some mistakes. For example, we had asked the reception staff if we could have our breakfast early, they confirmed it, but in the morning when we arrived early, the breakfast staff were unaware of this. We did speak to them about this, and got some understanding of how this happened. We also found that the seal on our hotel room door did not fully seal out the outside, so there would be ants in the room. Again the hotel did apologise, and though they cannot control nature at all, they were happy with us leaving a towel against the door to prevent this.
Overall, when I travel it isn't about everything being perfect and nothing going wrong - it's about how this is communicated after and having a regular human to human approach to it. This is why we loved this place, it was like staying with people you already trusted - we would definitely come back.
A lovely hotel, the staff we all very helpful and very attentive. The quality of the food in the Oxalis restaurant was first class.
Bel maison de maître avec un beau jardin. Les chambres sont confortables, le petit déjeuner et le repas du soir sont excellents. Au dessus de Funchal, au milieu du parcours de golf. Parking, Spa, yoga, piscine.
Everything about our stay was fantastic. Staff were very helpful and friendly. Location was perfect, up in the hills but close to Funchal. You are surrounded by nature with access to the Palheiro Gardens which are beautiful. A shuttle bus is provided to drop and collect from Funchal town centre every day and also to the Vista Balancal Restaurant which is onsite at the golf house. The views of the bay from here are stunning and the food is exceptional. Breakfast - fabulous choice with the option to enjoy on the terrace. Pool was really nice and the overall atmosphere in this country estate is very relaxing and quiet. A very memorable stay.
Nothing
Mooie accommodatie, prachtige en rustige ligging in groene omgeving, Personeel prima;
ontbijt matig, beneden het te verwachten peil
A beautiful hotel. Very comfortable with an excellent cuisine and decoration. I intend to go back as I have not seen the fireworks of 2025. However the Director of the Hotel tried her best to support me.
Die Lage des Hotels ist sehr schön.
Die Speisekarte ist sehr auf Fisch ausgerichtet, die Portionen sind sehr überschaubar und nicht ganz lecker
The location was perfect, away from the hustle and bustle of Funchal. The hotel was beautifully serene, excellent service without being over the top. Complimentary access to adjacent gardens and a challenging golf course gave us everything we wanted for a winter break.
A very pleasant and relaxing week, just outside of Funchal. Fantastic property with an even more fantastic garden as the nearest neighbor, we would highly recommend a stay
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