Santa Cruz Village Hotel

Hotels
8.7 (3229 reviews)
Rua Do Bom Jesus, nº 22 , Santa Cruz , PT

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spotless/clean rooms
Very friendly and helpful staff (early breakfast arranged)
Excellent location for airport and nearby restaurants
Nice swimming pool and relaxing amenities
Spacious and comfortable rooms
Good breakfast
Cons:
Slippery shower - safety concern
Air conditioning positioned badly/blows directly at bed and not adjustable
Some rooms under a flyover/bridge (less desirable/noise)
Worn mattresses and noticeable springs
Rust spots in shower
Perceived value lower than price (4-star pricing vs 3-star room feel)
Occasional basic breakfast items (e.g., canned pineapple)

Categories

Cleanliness
9.2
Multiple guests described rooms as spotless and highlighted hygiene; overall very positive cleanliness impressions.
Service
9.4
Staff repeatedly noted as welcoming, friendly and helpful (including preparing an early breakfast); strong positive sentiment for service.
Location
8.6
Mixed mentions: praised for being very close to the airport and local restaurants, but some note an underpass/bridge location that is less desirable.
Room Quality
8
Rooms described as spacious and comfortable but several issues raised (worn mattresses, AC blowing directly at guest, slippery shower, some rust), giving a mixed but overall decent score.
Amenities
9
Pool and open-bar features were praised and described as perfect for relaxing; amenities generally highlighted positively.
Value for Money
7.5
Concerns noted that prices feel 4-star while room quality is closer to 3-star; value perception is weaker than other aspects.
Food and Beverage
8.7
Breakfast was often described as wonderful/very good, though a few found it basic (e.g., canned pineapple); overall generally positive.
Overall Experience
9.2
Many glowing overall reviews (recommendations, delighted guests) despite some specific issues; overall experience is strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:53

Property Description

Luxurious Accommodations
Santa Cruz Village Hotel offers beautifully designed rooms with balconies and private bathrooms, ensuring a comfortable stay for all guests.

Exceptional Amenities
Enjoy the convenience of a 24-hour front desk, a bar, and a mini-market at your disposal. Indulge in fun activities at the games room, or explore the area with golfing and hiking options.

Convenient Location
Located just 1.7 km from Madeira Airport, Santa Cruz Village Hotel provides easy access for travelers, along with free parking for guests' convenience.

Book your stay at Santa Cruz Village Hotel now for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Location

Guest Reviews

8.7
Based on 3229 reviews
Cleanliness: 9.2
Service: 9.4
Location: 8.6
Room Quality: 8
Amenities: 9
Value for Money: 7.5
Food and Beverage: 8.7
Overall Experience: 9.2
M
Moniz • solo_traveller • pt
7
2026-10-24 • via Nuitee
J
Joao Daniel • family_with_children • au
8
2026-10-23 • via Nuitee
D
Davide • couple • it
10
2026-10-21 • via Nuitee
R
Rhys • couple • gb
10
Pros:

We used this after flying in at ridiculous time in the morning.
Nice to have use of a pool and surrounding area is lovely despite being so close to airport and highway.
Great breakfast

2026-10-20 • via Nuitee
D
dan burke • couple • ie
10
Pros:

Excellent Reception staff..Top class

2026-10-19 • via Nuitee
J
Jean Marc • couple • fr
8
Lieu idéal à l’arrivée ou au départ.
Pros:

Bon petit déjeuner, proche de très bons restaurants et de l’aéroport.

Cons:

Le point noir serait la piscine avec l’auto pont de l’autoroute qui passe au dessus et le bruit des avions à l’atterrissage

2026-10-17 • via Nuitee
P
Petra • couple • ie
9
2026-10-17 • via Nuitee
D
Diane • solo_traveller • ca
10
The staff was wonderful in meeting our requests.
Pros:

Ease of underground parking. Clean. Very efficient elevator. Restaurant on site and snack food available.

Cons:

Needed instructions for the shower. It was very dim in the room.

2026-10-17 • via Nuitee
M
Martin • couple • gb
7
Santa Cruz is a delightful village that feels more authentically Portuguese than many other places
Pros:

Free secure parking.

Cons:

Noise from traffic on motorway nearby.

2026-10-15 • via Nuitee
R
Rene • couple • ca
9
Pros:

Proximité de l’aéroport, 2km de marche sécuritaire.

2026-10-14 • via Nuitee
V
Vigneshwer • couple • nl
9
2026-10-14 • via Nuitee
Y
YURY • extended_group • de
10
Pros:

Отличный завтрак.

2026-10-11 • via Nuitee
F
Filipe • solo_traveller • pt
10
2026-10-11 • via Nuitee
J
Jean claude • solo_traveller • fr
9
2026-10-10 • via Nuitee
E
Eleanor • solo_traveller • ie
9
Fabulous stay
Pros:

Friendly welcome, very attentive staff, good breakfast, lovely pool area.

Cons:

Nothing

2026-10-08 • via Nuitee
L
Luis • couple • lu
10
Foi tudo bom
Pros:

Foi tudo bom

Cons:

Não tenho nada a dizer

2026-10-07 • via Nuitee
S
Saskia • solo_traveller • be
10
Pros:

Alles

Cons:

Niets

2026-10-07 • via Nuitee
B
Bruno Andrez • solo_traveller • pt
9
2026-09-19 • via Nuitee
M
Maëva • solo_traveller • fr
9
Pros:

Le personnel très attentionné ainsi que le parking souterrain réservé aux clients de l'hôtel, totalement gratuit.

Cons:

L'hôtel se situe près de l'aéroport et donc est assez bruyant. On entend souvent les avions.
De plus, certains équipements dans la chambre étaient aussi bruyant comme la clim ou le frigo que nous avons donc débranché.

2026-09-18 • via Nuitee
C
Catia • solo_traveller • nl
10
heerlijk verblijf
Pros:

Was een hee fijn hotel

2026-09-16 • via Nuitee