Santa Cruz Village Hotel

Hotels
8.7 (3229 reviews)
Rua Do Bom Jesus, nº 22 , Santa Cruz , PT

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spotless/clean rooms
Very friendly and helpful staff (early breakfast arranged)
Excellent location for airport and nearby restaurants
Nice swimming pool and relaxing amenities
Spacious and comfortable rooms
Good breakfast
Cons:
Slippery shower - safety concern
Air conditioning positioned badly/blows directly at bed and not adjustable
Some rooms under a flyover/bridge (less desirable/noise)
Worn mattresses and noticeable springs
Rust spots in shower
Perceived value lower than price (4-star pricing vs 3-star room feel)
Occasional basic breakfast items (e.g., canned pineapple)

Categories

Cleanliness
9.2
Multiple guests described rooms as spotless and highlighted hygiene; overall very positive cleanliness impressions.
Service
9.4
Staff repeatedly noted as welcoming, friendly and helpful (including preparing an early breakfast); strong positive sentiment for service.
Location
8.6
Mixed mentions: praised for being very close to the airport and local restaurants, but some note an underpass/bridge location that is less desirable.
Room Quality
8
Rooms described as spacious and comfortable but several issues raised (worn mattresses, AC blowing directly at guest, slippery shower, some rust), giving a mixed but overall decent score.
Amenities
9
Pool and open-bar features were praised and described as perfect for relaxing; amenities generally highlighted positively.
Value for Money
7.5
Concerns noted that prices feel 4-star while room quality is closer to 3-star; value perception is weaker than other aspects.
Food and Beverage
8.7
Breakfast was often described as wonderful/very good, though a few found it basic (e.g., canned pineapple); overall generally positive.
Overall Experience
9.2
Many glowing overall reviews (recommendations, delighted guests) despite some specific issues; overall experience is strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:53

Property Description

Luxurious Accommodations
Santa Cruz Village Hotel offers beautifully designed rooms with balconies and private bathrooms, ensuring a comfortable stay for all guests.

Exceptional Amenities
Enjoy the convenience of a 24-hour front desk, a bar, and a mini-market at your disposal. Indulge in fun activities at the games room, or explore the area with golfing and hiking options.

Convenient Location
Located just 1.7 km from Madeira Airport, Santa Cruz Village Hotel provides easy access for travelers, along with free parking for guests' convenience.

Book your stay at Santa Cruz Village Hotel now for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Location

Guest Reviews

8.7
Based on 3229 reviews
Cleanliness: 9.2
Service: 9.4
Location: 8.6
Room Quality: 8
Amenities: 9
Value for Money: 7.5
Food and Beverage: 8.7
Overall Experience: 9.2
B
Bruno Andrez • solo_traveller • pt
9
2026-09-19 • via Nuitee
M
Maëva • solo_traveller • fr
9
Pros:

Le personnel très attentionné ainsi que le parking souterrain réservé aux clients de l'hôtel, totalement gratuit.

Cons:

L'hôtel se situe près de l'aéroport et donc est assez bruyant. On entend souvent les avions.
De plus, certains équipements dans la chambre étaient aussi bruyant comme la clim ou le frigo que nous avons donc débranché.

2026-09-18 • via Nuitee
E
Eric • solo_traveller • fr
9
2026-09-16 • via Nuitee
C
Catia • solo_traveller • nl
10
heerlijk verblijf
Pros:

Was een hee fijn hotel

2026-09-16 • via Nuitee
M
MC • solo_traveller • fr
10
Pros:

Établissement agréable, propre, personnel disponible et au petit soin

2026-09-16 • via Nuitee
N
Navid • couple • be
7
2026-09-16 • via Nuitee
A
Andre • solo_traveller • fr
8
2026-09-14 • via Nuitee
M
Marek • solo_traveller • gb
10
2026-09-13 • via Nuitee
H
Hugo • solo_traveller • pt
10
2026-09-13 • via Nuitee
N
Natalia • couple • ua
10
2026-09-12 • via Nuitee
B
Bruno • couple • pt
10
2026-09-10 • via Nuitee
G
Goga_B • family_with_children • hr
8
2026-09-10 • via Nuitee
K
Kirill • couple • qa
9
2026-09-09 • via Nuitee
P
patricia • solo_traveller • es
9
Pros:

Pueblo tranquilo pero con buena situación. Aconsejo alquilar coche.
Agradecer la atención de Jonatan en recepción, nos aconsejó de lugares que visitar, restaurantes , nos gestionó el alquiler del coche y del taxi de vuelta. Muy atento y cercano.
Gracias también por habernos facilitado ocupar la habitación unas horas antes de la entrada.

2026-09-09 • via Nuitee
D
Diva • couple • pt
2
Tinha tudo para ser boa mas foi horrível!
Pros:

A simpatia dos colaboradores

Cons:

O facto de ter pago um quarto e darem um cubículo com uma janela pequena e ainda me dizerem que devia-o ao erro deles podia fumar dentro do quarto. Sendo assim não me atribuíram o quarto que eu paguei. O gerente achou que a melhor solução era fumar dentro do quarto deixando um cheiro horrível e correndo o risco de ativar o alarme de incêndio

2026-09-05 • via Nuitee
M
Montse • couple • es
10
Muy bien
Pros:

Todo perfecto

2026-09-04 • via Nuitee
D
Diana • family_with_children • pt
8
2026-09-03 • via Nuitee
O
Oleg Krylovetskyi • solo_traveller • pl
9
Pros:

🛁🛎️🧭

2026-09-03 • via Nuitee
B
Barbara • couple • it
8
Pros:

Camera bella e pulita, colazione migliorabile

2026-09-03 • via Nuitee
A
Alfred • couple • fr
9
2026-09-02 • via Nuitee