Hotel & Terme Bagni di Lucca

Abbiamo trascorso in questo hotel 7 giorni, camere e hotel pulite, non moderne ma vivibili!
La pecca più grande è la gestione, nessun e dico nessun tipo di servizio, ne di accoglienza né di bar né di cena.
Abbiamo avuto solo la colazione non abbondante ma se si andava presto qualche cosa so trovava.
Per il resto il nulla cosmico, la cena non si poteva avere (non avevano il cuoco) la piscina di acqua termale( unica cosa bella) aperta dalle 10 alle 18 idromassaggio che non funziona......abbiamo chiesto e il motivo era che.....se lo accendevano non si spegneva più🤔 nessuno servizio di spa, massaggi,ecc
In teoria ci sarebbe stato un bar ma era perennemente chiuso.
Il frigo bar in camera c'era.....vuoto ma c'era😅 considerando il fatto che si trova in collina a circa 500m dal borgo più vicino anche solo per un caffe, una birra o un qualunque genere alimentare eri costretto a prendere la macchina ...
Unica nota positiva è Antonio ( il ragazzo che si occupa un po' di tutto) e la ragazza delle pulizie gentilissimi entrambi

Nice and calm hotel with an atmosphere from the past, stylish decor and good thermal water pool. Nice view from the windows, good clean rooms. Very good breakfast in a nice space of the building.

Hotel in posizione poco pratica per viaggi di lavoro , ed in stile un po' retrò. Servizi pressoché inesistenti è stato impossibile aprire la finestra per il troppo rumore di macchinari esterni

The trip was perfect thanks to the night we spent in this hotel. The staff is incredibly nice! We really got everything we needed. The evening meal was excellent as well as the breakfast. The spaces around the hotel are also very pleasant (the deckchairs, the swimming pool, the small living room, and especially the restaurant area which offers a very beautiful view).

Stanza e letto comodi , staff disponibile e gentile,

We didn’t stay as it was disgracefully dirty and the owners didn’t care. Told us we hadn’t paid for a room with a view when we complained about looking out at brick wall and scaffolding. Said we could move rooms for additional €75 per night but this room was as bad as the first one. Advertised spa didn’t exist, Refused to refund us

The staff is phenomenal!! Elena truly changed our stay experience from very normal to great! She was always there for anything that we needed and had a solution for any little problem that we had!

It's not a very new building but for my needs it was good enough.

Location and pool

We made very bad experience here. I mistakenly booked our accommodation one night late and had to book this place in a hurry. We booked it via Expedia and paid 165€ for one night. I called them in advance to check if the booking went through. Even if on the internet it says they speak English, the very rude lady on the phone didn’t made any effort to talk to me because I spoke just English. Than we arrived. The lady at the reception made us feel so unwelcome. If you don’t like your job just change it. We booked a room for two adults and a child. But they didn’t had any baby bed, and the baby couldn’t sleep between us because we got two single beds. I don’t understand why I could book the room if there was no possibility for the kid to sleep. We agreed anyways to stay. At 20:30, one hour later we realised the Airconditioning leaked water and it was dropping very quickly and made very loud noise. We told her and she just said she cannot do anything for us. She also said the reception is closed since 8pm, but the on sheep of paper it said 9:30pm. So she left a pregnant woman with a one year old kid like this and just said reception is closed and she cannot do anything. I couldn’t sleep until 2am, because even if we turned off the Airconditioning it was making every 30min very loud noise or the dog was barking so loud outside. All in all a very bad experience. No Problem management from the receptionist, which was so unfriendly. One point because she gave us a bottle of milk.

Lovely hotel with excellent service. Elena who greeted us upon arrival was absolutely lovely and professional, friendly and welcome! She greeted us warmly upon arrival and facilitated a smooth check in. She ensured that breakfast was to our liking and was most informative and helpful throughout the stay. The property is very quiet and peaceful.

It was noisy, the water was turned off, breakfast was poor. Not a good experience.

I was very disappointed by the hotel. The best part was the warm water in the pool. It is very poor value. Specifically, the room was noisy from a water filtration system overhead. I complained and the noise was stopped but so was all the water to my room. Fortunately, I’d already showered, but still had no water for sink or toilet until after breakfast. Talking of which, that consisted of three seriously under-baked croissants and a glass of orange juice. Extremely poor choice of food. No food was available in the evening and the hotel is at the top of a steep hill at least 25 minutes walk away from another place to eat. Sadly, the owners seem to have given up on trying to run the place professionally. Other places nearby are closed. Best feature was the view of the valley. This hotel was easily the worst value of my trip.

Beautiful location, views, peaceful, comfortable.

The hotel is located in a typical small town, the view is beautiful. The place was very peaceful and quiet. The breakfast was traditional Italian. We had a very delicious Easter lunch. The people were very caring.

Liked the location and the pool

We have stayed numerous times, love the location high above Bagni diLucca and stunning views among the trees . The therapeutic swimming pool is wonderful.

Bom hotel para relaxar,ótimo atendimento,local muito bonito