AluaSoul Orotava Valley - Adults only

Hotels
8 (100 reviews)
Calle Manuel Yanes Barreto, 13 , Puerto de la Cruz , ES
+34 912 18 62 56

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Carport
No single-use plastic straws
No single-use plastic stirrers
No single-use plastic soda bottles
Annual carbon offsets
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Spacious rooms
Cons:
Poor food quality
Cleanliness issues

Categories

Cleanliness
7.14
Issues with drainage and room odors mentioned, affecting cleanliness perception.
Service
9.61
Staff were described as helpful, attentive, especially in addressing guest requests.
Location
8.15
Location noted as being a distance from town, especially up a steep hill.
Room Quality
8.6
Rooms noted as spacious and modern; general satisfaction with room quality.
Amenities
8.63
Amenities like the pool area were positively mentioned, though limited dining options noted.
Value for Money
7.59
Concerns regarding all-inclusive offerings and perceived low quality impact value for money.
Food and Beverage
6.14
Consistent complaints regarding bland and poor-quality food choices.
Overall Experience
8.11
Mixed feelings expressed about overall stay, particularly related to food and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 20:12

Property Description

Luxurious Amenities for Your Comfort
Indulge in the outdoor pool, tennis court, and sauna. Enjoy complimentary Wi-Fi, concierge services, and gift shops.

All-Inclusive Dining Experience
Feast on local and international cuisine at Terra Café, one of two restaurants. Sip drinks at the poolside bar or bars/lounges. Buffet breakfast and select meals/beverages are included.

Convenient Location and Services
Explore nearby attractions like Garden Beach and San Felipe Castle while enjoying services like dry cleaning, 24-hour reception, and multilingual staff.

Ready to experience luxury and relaxation at AluaSoul Orotava Valley - Adults only? Book your stay now for an unforgettable vacation!

Important information:

* Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
* Pool access available from 10:00 AM to 6:00 PM.
* Guests under 16 years old are not permitted at this adults-only property.
* Only registered guests are allowed in the guestrooms.
* The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
* A car is recommended for transportation to and from this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Transportation

    Car recommended

  • Pets

    Pet max weight (per pet) in kg is 10

  • Pets

    Pets cannot be left unattended

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8
Based on 100 reviews
Cleanliness: 7.14
Service: 9.61
Location: 8.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 7.59
Food and Beverage: 6.14
Overall Experience: 8.11
C
caterina • couple • es
9
2026-08-08 • via Nuitee
F
Fabier • extended_group • es
10
Pros:

La tranquilidad del hotel

Cons:

Variedad del buffet

2026-08-07 • via Nuitee
R
Rodriguez Arribas • couple • es
10
2026-08-06 • via Nuitee
P
Pablo • couple • es
8
Lo justo para ser 4 estrellas.
Pros:

La comodidad y limpieza es lo destacable de este alojamiento.

Cons:

El personal de animación no fue lo esperado, los últimos dos días esperamos por la mañana para participar en los juegos que programaba el hotel, el primer día llegó algo tarde y no ponía ganas para que más gente participara, llegaba, montaba el juego y se iba; el segundo día estuvimos esperando hasta las 11:45, dejando otros planes para después, y para nuestra sorpresa, no apareció y perdimos la mañana esperando para nada.

2026-08-06 • via Nuitee
M
Marina • couple • es
9
Espectacular calidad-precio y personal muy amable y simpático.
Pros:

Personal muy amable y simpático , y la relación calidad precio espectacular. Además con algo de suerte puedes aparcar cerca gratis, aunque tienes un autobús que te lleva del hotel al centro durante el día.

Cons:

No tengo ninguna pega, quizás pediría algo más de comida tradicional tinerfeña en el bufet.

2026-08-05 • via Nuitee
K
Katarzyna999 • solo_traveller • pl
10
Pros:

We had a wonderful stay! The rooms were spacious, modern, and very comfortable. Housekeeping did an excellent job with daily cleaning, and everything was always spotless. The reception staff were friendly, professional, and always happy to help. The hotel has a great atmosphere, and we felt very welcome throughout our stay. We would definitely come back and highly recommend it!

2026-08-05 • via Nuitee
A
ANGEL • couple • es
10
Fenomenal estancia en Puerto de la Cruz, Playa Jardín
Pros:

El mejor alojamiento en el Puerto de la Cruz, cerca de la playa, buena piscina, buen servicio, buena comida…. No se puede pedir más, de lo mejor

Cons:

Nada

2026-08-02 • via Nuitee
C
CHIARA • solo_traveller • it
7
Pros:

La camera era molto ampia, con due zone indipendenti (un salotto e la camera da letto vera e propria), due bagni ed un balcone con affaccio diretto sull'oceano (anche se non vicinissimo).
Era inoltre molto pulita e con un ricambio giornaliero degli asciugamani.
La posizione è molto buona, anche se per arrivare al centro senza mezzi ci vuole una camminata di almeno un quarto d'ora e il ritorno è in salita. La struttura non ha un parcheggio privato e custodino, ma nelle vicinanze è presente un ampio parcheggio pubblico, gratuito, dove si trova facilmente posto.
Ottima la colazione.

Cons:

Il my favorite club non comporta particolari vantaggi, se non l'accesso alla lounge, dove è possibile trovare snack e bevande e che teoricamente dovrebbe chiudere alle 18, ma al quale nella pratica l'accesso viene impedito da prima.
Purtroppo poi, nel nostro caso, una delle ragazze addette alla reception è stata molto scortese e non ha fatto nulla per venire minimamente incontro alle nostre esigenze, atteggiamento per nulla in linea con quanto atteso da un albergo a 4 stelle.

2026-08-02 • via Nuitee
P
PALOMA • couple • es
9
2026-08-02 • via Nuitee
J
Jorge • extended_group • es
10
2026-08-02 • via Nuitee
A
Aurora • solo_traveller • es
2
2026-07-25 • via Nuitee
J
Joseluis • solo_traveller • es
7
2026-07-25 • via Nuitee
K
Katarzyna • couple • pl
10
Excellent location, the best part of the Island. We are happy we stay at this hotel having amazing sea view 🤩. It is rea
Pros:

Everything was great

2026-07-24 • via Nuitee
C
Carmen • solo_traveller • es
8
Pros:

El personal es extraordinario.

Cons:

Aunque llevamos todo incluido, hay muchas excepciones. En el bar de la piscina entraban sandwiches mixtos y poco más. Con la bebida igual. Tenías que tener cuidado con lo que pedías.

2026-07-24 • via Nuitee
A
Alejandro • extended_group • es
8
2026-07-23 • via Nuitee
F
Frédéric • couple • fr
6
Hôtel sympa pour un transit d’une journée
Pros:

Petits déjeuners copieux et bien achalandés
Piscine sympa

Cons:

Parking payant et cher 15€/nuits
Location serviette 10€
Ménage de la chambre médiocre , cheveux retrouvés en poignets sur le lit
Dosettes cafés absente malgré la machine dosettes de thé non renouvelées

2026-07-23 • via Nuitee
B
B. • couple • de
8
2026-07-23 • via Nuitee
M
Manuel • extended_group • es
8
Buen hotel
Pros:

He ido varias veces y siempre he tenido una gran experiencia. El personal es muy cordial y las habitaciones son grandes con las camas muy cómodas

Cons:

El hotel es muy largo y a veces despende de donde te toque hay que andar mucho, pero tampoco tiene mucha importancia. Alguna puerta del baño te la puedes encontrar descascarillada, pero por lo demás está todo muy bien

2026-07-21 • via Nuitee
J
Jesus Daniel • couple • es
1
El hotel de las fiestas y los shows
Pros:

Apartamento amplio

Cons:

Los shows del propio hotel hacían que temblará mi habitación y no pudiera dormir, cuando llame a recepción el chico me dijo que no podía hacer nada, que es cosa de las chicas de animación, era horrible temblaba todo, fueron cuatro días sin poder descansar.

2026-07-21 • via Nuitee
C
Carmen • solo_traveller • es
10
Pros:

Lo que más nos ha gustado es el personal del hotel. En especial los camarer@s del restaurante Terra. Encantadores!!!. También la limpieza de todo el hotel.ñ

2026-07-19 • via Nuitee