Pol & Grace Hotel

Hotels
8.8 (2911 reviews)
Guillem Tell, 49 , Barcelona , es

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good location
Cons:
Issues with cleanliness
Complaints about room problems
Limited breakfast options

Categories

Cleanliness
8.35
Mentioned as clean, though issues with grime were noted.
Service
9.35
Staff is frequently described as friendly and accommodating.
Location
9.15
Convenient location with easy access to public transport.
Room Quality
8.35
Some rooms were noted as worn or having specific issues.
Amenities
8.85
General amenities were satisfactory, but some guests wanted additional features.
Value for Money
8.85
Reasonable value, but some guests felt it fell short of 4-star expectations.
Food and Beverage
8.35
Breakfast noted as average by some, though some enjoyed it.
Overall Experience
9.15
Overall experiences varied, with notable positive sentiments but some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:03

Property Description

Luxurious Accommodations
Pol & Grace Hotel offers spacious, air-conditioned rooms with modern décor, flat-screen TVs, and free Wi-Fi. Each room includes amenities like a small fridge, a safe, and a welcome gift, ensuring a comfortable stay.

Unique Features
Guests can enjoy the hotel's library, an art display area, and a free work space. The complimentary coffee and tea service adds a special touch to your stay, while the soundproofed rooms guarantee a peaceful night's sleep.

Convenient Location
Located near public transportation, the hotel provides easy access to Barcelona's top attractions. With a 24-hour reception, car rental service, and tour desk, guests can explore the city effortlessly. Book now to experience the perfect blend of comfort and convenience at Pol & Grace Hotel.

Important information:

Please note reservations of 6 or more rooms may have special conditions and may apply additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 20 per day.

Location

Guest Reviews

8.8
Based on 2911 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.15
Room Quality: 8.35
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.15
R
Rebugent • solo_traveller • es
8
2026-06-06 • via Nuitee
J
Jordi • couple • es
9
2026-06-06 • via Nuitee
C
Carlos Augusto • solo_traveller • au
7
Amenities insuficientes
Pros:

Muy buena ubicacion

Cons:

Los amenities como el te, lo sacaron de las bolsas para hacerlo rendir y eso hace que no se pueda tomar, las servilletas y vasos extremadamente pequen̈os no se siente comodo utilizar esos productis

2026-06-05 • via Nuitee
J
jean claude • solo_traveller • fr
10
2026-06-04 • via Nuitee
A
Alejandro • solo_traveller • es
1
Horrible. No pude dormir en toda la noche.
Pros:

Localización.

Cons:

Me parece surrealista que ofrezcan una habitación en la que está la bajante de aguas, es en el primer piso, si no me equivoco, la 108. Cada vez que alguien tiraba de la cadena en los pisos superiores se oía una tromba caer por el baño, por tanto fue complicadísimo dormir varias horas seguidas. Además, la bomba del baño estaba rota y tuve que arreglarla yo.

2026-06-03 • via Nuitee
A
Andreea • solo_traveller • ro
6
Dissapointed
Pros:

Close to the transportation.

Cons:

Very noisy. You could hear from the room all the traffic from outside.
They didn't announce in advance that they are renovating so during the day, there was a lot of noise and we couldn't actually stay in the hotel for our baby sleep.
They first gave us a room newly painted and it was impossible to stay there because of the smell. After lots of asking, they agreed to give us another one.
Cleaning staff took my baby towel and I asked for a completely new one, but this didin't happen during our stay.

2026-06-03 • via Nuitee
G
Guillermo García • solo_traveller • pe
6
Pros:

Buena ubicación

Cons:

El pago de la tasa por turismo adicional que te aparece que tienes que pagar recién cuando reservas el hotel, la cochera se veia en muy mal estado y uno de los colchones de las camas en nuestra habitación estaba mal, ya que se hundía demasiado.

2026-06-02 • via Nuitee
P
Pier Stefano • couple • it
8
2026-06-02 • via Nuitee
D
Daria • couple • ua
10
Pros:

Гарне місцерозташування. У самій кімнаті чисто, гарно, стильно, зручно. Все сподобалось.

2026-06-02 • via Nuitee
I
Ievgenii • family_with_children • ua
9
2026-05-31 • via Nuitee
N
Nekane • solo_traveller • es
7
2026-05-31 • via Nuitee
D
Dragos • solo_traveller • ro
2
Pros:

Absolutely nothing.

Cons:

The whole experience was bad. The toilet door did not close, so when I asked about it, they tried to do a repair. It didn't work, so we had to stay in a room with the bathroom door not closing. This hotel is not clean. From the bedsheets that are worn-out to the elevator, the breakfast table and plates and glasses and so on. The receptionists are just plain indifferent. They answer only with yes or no but are in no means to help you. They stay behind a desk, and do nothing the help the aguest asking some advice. Sleeping with the window open meant waking up at 6.30 am in frying smell for the breakfast. The shower did not have any shelves for the shower gel. It was on the floor. So everytime you have to use the soap, you have to do a little bit of a dance in order not to slip. Very dangerous! Overall a really bad experience at a really high price.

2026-05-30 • via Nuitee
R
Ricardo • solo_traveller • br
9
Pros:

Muito bem localizado, a poucos passos do metrô. Tudo muito novo e bem cuidado. Obs: o shampoo do quarto é muito cheiroso!

Cons:

Quarto que eu estava era bem pequeno.

2026-05-30 • via Nuitee
G
Gizo • couple • ua
1
2026-05-30 • via Nuitee
Y
Yuko • solo_traveller • jp
9
とてもいい宿泊先でした！また泊まりたい！
Pros:

清潔感があって内装もキレイで新しく、とても過ごしやすい滞在でした！！

Cons:

ティッシュが一箱置いてあると嬉しかったです！あと、シャワーの切り替えがなかなかスムーズにいかなかったです…

2026-05-28 • via Nuitee
R
Rosa Tiziana • solo_traveller • be
7
Fine, but very expensive for what was offered.
Pros:

Location perfect, out of the crowded touristic places but well connected. hotel staff very kind.

Cons:

pillows, towels with holes

2026-05-28 • via Nuitee
C
Casini • couple • it
10
2026-05-28 • via Nuitee
Бъчварова • solo_traveller • bg
10
2026-05-27 • via Nuitee
N
Nazgul • extended_group • kz
10
Pros:

Обслуживание- сервис, чистота, локация, тишина на все 100000% работает, двое суток получали удовольствие просто от проживания, ресепшн 24/7 любой ваш запрос решает, всё отлично!

Cons:

Wi fi не работал, и террасса закрыта(

2026-05-25 • via Nuitee
L
Lison • solo_traveller • es
10
2026-05-25 • via Nuitee