Hotel City Kräme am Römer - Self Check In

Hotels
5.3 (2926 reviews)
Neue Kräme 23 , Frankfurt/Main , de

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Good location
Affordable
Cons:
Poor cleanliness
Bad service
Terrible room quality

Categories

Cleanliness
3.55
Multiple mentions of mold, dirt, and bugs in the rooms indicate very poor cleanliness.
Service
6.55
Reported poor communication and lack of staff presence, but some follow-through on cancellation requests.
Location
8.55
Central location is frequently praised, making it easy to access attractions.
Room Quality
2.55
Negative reviews highlight terrible room conditions, including mold and poor maintenance.
Amenities
4.55
Limited amenities, with some complaints about non-functioning equipment.
Value for Money
6.55
While affordable, the poor conditions detract from perceived value.
Food and Beverage
5.55
No specific mentions regarding food and beverage, defaulted to average.
Overall Experience
4.55
Consistently negative reviews overshadow positives, leading to a poor overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:19

Property Description

Centrally Located in Frankfurt:
This hotel in Frankfurt offers the perfect blend of history and modernity, situated between the Old Town and the financial district. Explore the nearby Zeil shopping street and Römerburg square within minutes.

Comfortable Rooms with Modern Amenities:
Relax in rooms at Hotel City Kräme am Römer - Self Check In, equipped with double-glazed windows and complimentary Wi-Fi. Enjoy a peaceful stay in the heart of the city.

Convenient Access to Major Attractions:
Start your day with a delicious buffet breakfast before heading out to discover Frankfurt. With the River Main a short walk away and excellent transport links to the Trade Fair and Airport, your stay at City Centre Hotel promises convenience and accessibility.

Book now for an unforgettable experience at Hotel City Kräme am Römer - Self Check In!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 20 per person per night when using an available cot.
    People 4 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.3
Based on 2926 reviews
Cleanliness: 3.55
Service: 6.55
Location: 8.55
Room Quality: 2.55
Amenities: 4.55
Value for Money: 6.55
Food and Beverage: 5.55
Overall Experience: 4.55
R
Raed • solo_traveller • de
10
Pros:

Great with the price

Cons:

Heizgung war kein genug warm!

2026-03-28 • via Nuitee
K
khan • solo_traveller • de
1
2026-03-28 • via Nuitee
R
Roseline • solo_traveller • es
7
2026-03-28 • via Nuitee
S
Shaheed • solo_traveller • de
1
Dreadful
Pros:

Good location, affordable

Cons:

The room had cockroaches. Toilet did not have a lid. Shower did not have a curtain. There was a pigeons nest right by the window, and their noise mad it impossible to sleep from 6am after I was already kept up by music until 4am

2026-03-27 • via Nuitee
S
Sandra • solo_traveller • de
1
Ekelhaft, ich habe das Zimmer direkt nach Ankunft verlassen und mir ein anders Hotel gesucht
Pros:

nichts

Cons:

alles, es war alles super dreckig, kaputt, laut, Gestank und Geräusche von Tauben und Ratten. Ekelhaft. Ich konnte die Nacht nicht dort verbringen und habe am selben Abend noch ein anderes Hotel gebucht.

2026-03-26 • via Nuitee
H
Heinz-Gerd • solo_traveller • de
1
Cons:

Die Zimmerausstattung entsprach in keinster Weise der Buchungsbestätigung. Außerdem war es nicht sauber und Vieles defekt.

2026-03-25 • via Nuitee
Y
Yurie • extended_group • de
7
2026-03-24 • via Nuitee
K
Kirstie • couple • gb
6
Pros:

Self check in was easy and very convenient, comfortable beds

Cons:

Very tired room, no scary lead for tv or batteries in controls, no lightbulbs in lamps, no cups or glasses, cigarette burns in curtains

2026-03-24 • via Nuitee
C
Catalina Alejandra • couple • cl
8
Pros:

La habitacion limpia y cómoda, muy bien ubicada, a una cuadra de Römerberg, de tiendas de shopping y del transporte público

Cons:

Que de las 5 luces que habian, 2 funcionaban. La ducha teléfono no tenía soporte, y es incómodo bañarse asi. Son detalles que se pueden arreglar fácilmente.

2026-03-24 • via Nuitee
C
Caterina • solo_traveller • de
1
Unzumutbar!
Pros:

Nichts. Ich habe die Nacht in einem anderen Hotel verbracht.

Cons:

Das Zimmer war von Motten und Ameisen befallen und in der Zwischendecke über dem Badezimmer hat man Mäuse oder Ratten rennen hören. Ich habe das Zimmer umgehend wieder verlassen.

2026-03-24 • via Nuitee
M
Massimo • solo_traveller • de
9
Cool
2026-03-24 • via Nuitee
C
Chychuk • solo_traveller • ua
7
Загалом можу рекомендувати це місце, якщо ви шукаєте щось трохи краще за хостел за доступну ціну. За свої гроші воно біл
Pros:

Мені сподобалося, що помешкання розташоване прямо в самому центрі — локація справді одна з найкращих, які тільки можуть бути у Франкфурті. Також ціна досить низька для цього району, що є великим плюсом. Було достатньо чисто, і мені сподобалося, що на другий день принесли чисті рушники.

Cons:

Мені не сподобалося, що співробітник зранку постукав у двері, а потім відкрив їх і зайшов у мою кімнату без дозволу (ймовірно, щоб принести рушники). Це було дуже неприємно і неприйнятно. Душ протікав з різних боків, а шумоізоляція була дуже поганою — було чутно все, що відбувається в коридорі та у сусідів зверху. Також у помешканні було досить холодно, навіть незважаючи на те, що опалення нібито було увімкнене на високому рівню.

2026-03-24 • via Nuitee
M
Mae Anntonette • couple • de
7
2026-03-23 • via Nuitee
A
Alisia • extended_group • de
6
Pros:

Lage, sehr zentral

Cons:

Sauberkeit, Licht im Bad funktioniert nicht, Fenster geht zu.

2026-03-21 • via Nuitee
C
Cesar • couple • es
3
Excelente ubicación, pero no repetiría
Pros:

La ubicación

Cons:

Mucho ruido exterior, paredes que son folios, oyes todo de las otras habitaciones cucarachas en el baño, el grifo de la ducha roto, te duchas con el chorro de una manguera

2026-03-21 • via Nuitee
J
Judith • couple • de
7
2026-03-20 • via Nuitee
C
Christoph • solo_traveller • de
1
Gesundheitsgefahr
Pros:

Nichts

Cons:

Überall Schimmel

2026-03-20 • via Nuitee
D
David • solo_traveller • de
7
Alles okay
Pros:

Definitiv der gute Preis. Heutzutage Seltenheitswert.

Cons:

Sehr hellhörig

2026-03-20 • via Nuitee
F
Frank • solo_traveller • de
5
2026-03-20 • via Nuitee
K
Kumar • couple • de
2
Pros:

Location

Cons:

The shower was not functioning properly, and there was a leakage under the washbasin. Cleanliness of the room was also below expectations. I hope these issues can be improved for future guests.

Thank you

2026-03-19 • via Nuitee