The Sunrise Hotel

Hotels
5.7 (57 reviews)
Kucukayasofya caddesi. No/36 Sultanahmet , Istanbul , tr

Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location for sightseeing
Cons:
Poor service from some staff
Inadequate breakfast options
Lack of accessibility for elderly guests

Categories

Cleanliness
5.16
Room cleanliness was generally acceptable but not noteworthy, as some guests mentioned issues.
Service
7.63
Male staff was described positively, while the hostess received criticism; standard quality for this hotel tier.
Location
8.17
Conveniently located within walking distance to attractions, a positive aspect mentioned.
Room Quality
5.12
Faced issues with room assignment and accessibility that led to a negative experience.
Amenities
5.15
Basic amenities were present, but nothing exceptional was mentioned.
Value for Money
5.11
Did not meet expectations for value, especially after the negative experiences reported.
Food and Beverage
4.16
Breakfast was inadequate compared to similar hotels, significantly impacting the overall experience.
Overall Experience
5.13
Overall negative due to service and accessibility issues, with no resolution provided.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:10

Property Description

Panoramic Views and Classic Decor
Experience breathtaking views of the Marmara Sea and Blue Mosque from our rooftop terrace. Our bright rooms, adorned in a classic style with wooden floors, offer a cozy retreat. Enjoy modern amenities such as a flat-screen TV, free Wi-Fi, and a private bathroom with a hairdryer.

Delicious Dining Options
Start your day with a delightful breakfast featuring freshly baked breads and homemade jams. Indulge in Ottoman and Turkish dishes at our garden or terrace restaurant. Don't forget to unwind at Sunrise Bar with a selection of refreshing drinks.

Prime Location and Nearby Attractions
Situated in the historic Sultanahmet area, we are just a short walk away from Hagia Sophia and Topkapi Palace. With Ataturk Airport only 18 km away, explore Istanbul with ease.

Book your stay at The Sunrise Hotel for an unforgettable experience!

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: IST

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.7
Based on 57 reviews
Cleanliness: 5.16
Service: 7.63
Location: 8.17
Room Quality: 5.12
Amenities: 5.15
Value for Money: 5.11
Food and Beverage: 4.16
Overall Experience: 5.13
H
Hivi family_with_children fi
1
EXTRA BAD
Pros:

Everything was BAD!

Cons:

We booked this hotel for an elderly sick woman, but there was no clear information about accessibility or the lack of an elevator, even though we checked carefully. During the booking we requested a room on a lower floor, since she cannot climb stairs. However, when we arrived, we were given a room on the 4th floor and there was no elevator at all.
We explained the situation to the staff, but they showed no interest, offered no help, and didn’t even try to find a solution. In the end, we had to leave and look for another hotel with the sick elderly lady.
The hotel refused to refund our money, and after several emails explaining the situation, their only response was “we don’t refund money.” No apology, no understanding, no respect towards the elderly guest.
We absolutely do not recommend this hotel.

!!!!! I will add to this the hotel's response that we did not visit the hotel and we reported back 5 days later. How dare you lie. Prove it when you dare to lie. I have every single email and date on the matter and we also contacted booking.com on the same day, so prove your words and don't lie.!!!!

2026-01-19 via Nuitee
F
Fatemah family_with_children no
1
Ok, man kan overleve.men ikke å anbefale.
Pros:

Frokosten var ok selv om den var servert på en tallerken. Rommet var romslig.

Cons:

Dårlig med renslighet.
Fikk beskjed om at de vasker/bytter hver 3.dag
Da vi kom fram var det hull i sengetøyet og .
støvete I sengen.
Ingen Frokostbuffé, kun servert i frokost på en tallerken.
alt for trange og små trapper

2026-01-15 via Nuitee
F
Filipescu couple ro
10
Pros:

Personalul a fost extrem de amabil mai ales ospătarul restaurantului care ne-a ajutat cu tot ceea ce aveam nevoie de la locul de parcare pana la recomandări de locații si unde sa gasim cele mai avantajoase lucruri

Cons:

Camera putea sa fie putin mai curata

2026-01-04 via Nuitee
A
Adar
2
Pros:

Überhaupt garnichts

2025-10-04 via Nuitee
L
Laurentiu couple ro
10
2025-08-13 via Nuitee
G
GULNUR solo_traveller kz
10
2025-08-06 via Nuitee
I
Irfan
10
Pros:

Konum olarak gezilecek yerlere yurume mesafesinde calisanlar iyi yardim sever oda temiz yadaklar temiz klima iyi dus iyi sehir otelinden beklentiniz bence guvenlik oda temizligi dus yatak klima kotu yorum yapanlari anlamiyorum biz bir sorun yasamadik memnun kaldik arabamiz icin park yeride sorun olmadi park yeri ayarladilar ercan beye tesekkur ederim tatilimizde moralimizi bozacak keyfumizi kaciracak olumsuz bir durum olmadi otelin cati kati terasindada kendi evimizin terasi gibi oturduk gece tavsiye ederim

2025-07-27 via Nuitee
V
Verified traveler
4
Inadequate Breakfast and rude Hostess
Pros:

I am a very frequent visitor to Istanbul and always stay in this area and similar range price/facilities hotels. Welcome host male was a good person throughout our stay, breakfast was absolutely inadequate compared to others hotels in this area. Hostess was quite rude aggressive and would eyeball, raise her voice and completely unaccommodating which ruined our experience. I have never put a bad review neither became annoyed of little issues but this one was an exception as just sitting for breakfast was a sour experience. Male host was reasonable and we did tipped him. We won't be visiting or staying at this establishment for sure. Overall not recommended unless you just want to crashing(sleeping) place on budget.

2025-07-18 via Nuitee
S
Shahzad family
10
Pros:

Staff was very helpful, cooperative and friendly especially Emre

2025-06-25 via Nuitee
R
Rofini with friends th
3
Poor
2025-06-12 via Nuitee
C
CherylM286 Couples gb
10
Sunrise restaurant and pub
Pros:

Didn’t stay at the hotel but the bar staff are amazing. The lady for Turkmenistan was brilliant so much fun. The vegetarian pizza was the best we’ve had. We loved her completely! The food was excellent but she will goad you into another gin and tonic! 😂

2025-05-08 via Tripadvisor
S
Shaki
2
Pros:

the staff at front desk is rude. the room is dirty, the bathroom was dirty, toilet seat was broken and was tapped. the night stand table had stain, the refrigerator was dirty. staff was rude to a friend who dropped me off at the hotel and wanted to help me with my luggage to the fourth floor, dhe started yelling at him hes not allowed to go up.

2025-04-04 via Nuitee
G
Gabriel solo traveller ro
10
Exceptional
Pros:

The view on top is stunning
++ The kindest people i've met in Istanbul very warm and welcoming
Will come back for sure!

2025-03-31 via Nuitee
M
Malik review category business travellers sa
1
Bad
Pros:

I request for breakfast, but they said not available
No iron available, 3 night no clean

Cons:

I called the staff from the airport to pick up me the refuse when I booked the room shuttle service , which was like that

2025-03-24 via Nuitee
M
maria pia
4
Pros:

The location of this property is very convenient, the cleanliness of the rooms and the services are practically non-existent. It is also a shame that Expedia was not available to change our accommodation, despite the advance notice. In practice we were forced to change the property, paying for another hotel that at the same price offered us a much better room and services.

2025-03-18 via Nuitee
M
Mücahit
8
Pros:

Genel olarak beğendim konumu iyi çarşaflar temiz

2025-01-10 via Nuitee
T
tina didde louise
2
Pros:

Kan bestemt ikke anbefales. Badet var møg beskidt. Madrasserne på senge de var brugt op, da de var begyndt at bøje fordi der er blevet siddet så meget i midten af madrassen. Hotel lugtede grimt. Meget lille hotel med en meget stejl vinkeltrappe, som du skal gå op af min sin kuffert. Værten sov på sofaen i den kun 8 km2 lille lobby.

2024-12-28 via Nuitee
B
bülent
6
Pros:

Fena değildi. Fiyatına göre uygun.

2024-12-09 via Nuitee
A
ATUL partner
8
Pros:

Average property and average service.

2024-09-23 via Nuitee
E
Efty solo traveller gb
10
Exceptional
2024-09-20 via Nuitee