Vienna House Easy by Wyndham Trier

Hotels
•
Vienna House by Wyndham
8.3 (3459 reviews)
Metzer Allee 6 , Trier , de

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Great breakfast selection
Cons:
Service inconsistency
Some areas too warm

Categories

Cleanliness
8.69
The hotel is described as very clean in multiple reviews.
Service
7.66
Mixed feelings about service quality; some reports indicate unfriendliness.
Location
8.7
Convenient location near downtown, highly praised.
Room Quality
8.15
Generally large and comfortable rooms, though some issues reported.
Amenities
8.68
Adequate amenities with some negatives, but overall satisfactory.
Value for Money
7.64
Overpriced in some aspects, especially compared to international standards.
Food and Beverage
8.19
Good breakfast options, but some specific feedback on items like orange juice.
Overall Experience
8.66
Overall, a positive experience despite noted concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 09:30

Property Description

Luxurious Stay in Historic Trier

Elegant Rooms and Modern Cuisine
Indulge in spacious and elegantly furnished rooms equipped with air conditioning and satellite TV. Enjoy modern cuisine at the hotel's restaurant and unwind with a daily breakfast buffet.

Convenient Location near Roman Attractions
Explore Trier's historic Roman attractions with ease as the hotel is just a short walk from the Roman amphitheatre and thermal baths. With many bus stops nearby and a train station within walking distance, sightseeing is a breeze.

Parking and High-Speed WiFi
Benefit from the convenience of a parking garage with direct room access and stay connected with high-speed WiFi throughout your stay.

Experience luxury and convenience at Vienna House Easy by Wyndham Trier. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LUX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 11 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 13 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3459 reviews
Cleanliness: 8.69
Service: 7.66
Location: 8.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 8.66
C
Christine • couple • be
7
Redelijk voor zijn prijs.
Pros:

/

Cons:

Badkamer. Te klein. Toilet en wasbak te laag geplaatst. Deur bleef niet dicht. Parkingolaatsen zeer smal.

2026-05-16 • via Nuitee
P
Petra • couple • de
8
Pros:

Freundlich, Bus vor der Tür, gute Frühstück und sehr sauber

Cons:

Fällt mir nichts ein.

2026-05-16 • via Nuitee
A
Andre • couple • ch
8
Kann man weiterempfehlen, gerne wieder 👋
Pros:

Gute Lage, ruhig, Tiefgarage, sehr netter Empfang und Service vom Personal.

Cons:

Netz und WLAN etwas mau, recht kühl im Zimmer aber wenn die Eisheiligen wüten.

2026-05-16 • via Nuitee
E
Elias Johannes • solo_traveller • de
9
2026-05-15 • via Nuitee
J
Juliana • solo_traveller • ch
8
2026-05-14 • via Nuitee
J
jos • extended_group • nl
8
2026-05-13 • via Nuitee
K
K • solo_traveller • de
8
2026-05-12 • via Nuitee
H
Hennie • couple • nl
7
Pros:

Prima

Cons:

Weinig te doen s'avonds

2026-05-12 • via Nuitee
P
Paweł • extended_group • pl
8
2026-05-11 • via Nuitee
M
Michael • extended_group • de
8
Sehr gutes Preis-Leistungsverhältnis und gute Lage
Pros:

Geräumige Zimmer, viel Platz, gutes reichhaltiges Frühstück, sehr nettes Personal

Cons:

Leider haben die Fenstervorhänge nur wenig abgedunkelt.
Wir wollten gegen 23 Uhr an der Bar noch einen Cocktail trinken, das war leider nicht mehr möglich.

2026-05-11 • via Nuitee
C
C Rasche • solo_traveller • de
7
2026-05-11 • via Nuitee
J
Jessica • extended_group • de
4
Pros:

Das Frühstück war gut, das Personal im Frühstücksraum größtenteils freundlich. Die Lage war gut, das Zimmer war relativ sauber und soweit in Ordnung

Cons:

Der Fahrstuhl war furchtbar, die Tür stoppt nicht automatisch und knallte mir in die Seite, außerdem ruckelt er ziemlich heftig. Zudem war das Personal an der Anmeldung unfreundlich. Mir wurde die doppelte Parkgebühr berechnet, und selbst nach Mails und Telefonaten wurde mir mein Geld nicht rückerstattet.

2026-05-10 • via Nuitee
B
blake • solo_traveller • us
8
2026-05-09 • via Nuitee
A
Anneke • solo_traveller • nl
8
2026-05-09 • via Nuitee
R
Raluca • solo_traveller • ro
9
2026-05-08 • via Nuitee
J
Jacqueline • solo_traveller • de
9
2026-05-08 • via Nuitee
P
Paul • family_with_children • nl
6
Prima locatie maar om te slapen niet echt aan te raden.
Pros:

Ontbijt is prima, personeel is aardig, locatie t.o.v centrum Trier is oke

Cons:

De airco op de kamer gaf alleen maar heel veel warmte (zowel in de koude als in de warme stand). Kastje zat ook los en het is een heel verouderd systeem. Goed slapen in de hele warme kamer (ook in de kamer ernaast) bijna niet mogelijk. Geen aanrader dus.

2026-05-05 • via Nuitee
G
Gerstenberg • solo_traveller • de
8
2026-05-05 • via Nuitee
S
Sergio • couple • de
1
Unfortunately very disappointing hotel!!
Pros:

Absolutely nothing!!!

Cons:

The elevator was out of service for three days, which is unacceptable for any hotel, let alone one charging premium rates. The room itself was not clean—there were visible vomit stains on the carpet on both sides of the bed, which immediately set a very poor standard for hygiene.

Staff interactions were largely disappointing. Aside from the breakfast restaurant team, who were at least courteous, most employees came across as disengaged and unhappy to be there. That atmosphere is felt by guests and significantly impacts the overall experience. Unfortunately, even breakfast did not meet expectations.

What is most concerning is the disconnect between the pricing and the actual experience. This hotel is positioned and priced far above what it delivers—it feels closer to a two-star property being marketed as five-star.

I travel extensively throughout the year, and this has been one of the most expensive yet disappointing stays I’ve encountered. It raises a simple question: why does the team seem so dissatisfied at work? That kind of culture inevitably reflects in service quality.

My recommendation is straightforward: conduct a thorough internal review—both of staff engagement and the property itself. Improvements in maintenance, cleanliness, and team morale are not optional at this price point. Small details matter, and right now, too many of them are being overlooked.

2026-05-04 • via Nuitee
S
Stefan • extended_group • de
8
2026-05-04 • via Nuitee